Avid Plumbing deserves every bit of this 5-star review. I'm a salon owner, and our water heater…read morecompletely failed in the middle of a busy workday with over 10 stylists fully booked -- it was incredibly stressful. Avid was able to arrive the same day, quickly diagnose the problem, and clearly walk me through all of my options. The owner took extra time -- even after hours -- to explain how everything worked and answer every question I had without rushing me. They understood the urgency of our situation and had the needed parts ready and installed first thing the next morning. Colton, who handled most of the service, was professional, courteous, and easy to talk to. He explained things in a way that wasn't intimidating, especially since I don't have much plumbing knowledge. In less than 24 hours, we went from having no hot water to being fully operational again. Their responsiveness, communication, and professionalism were outstanding. I highly recommend Avid Plumbing.

I had an unexpected water leak at my washing machine. I have never had the need for a plumber,…read moremuch less an emergency. From the first person that answered the phone to the two guys that came to fix my problem they could not have been nicer. They were professional and took time to explain to me what they were doing. I would highly recommend them.

I have been working with Harker for several years now. They are very easy to work with, from…read morescheduling service calls, to technician arriving in a timely manner, to the technician explaining what they were doing. Wayne L. was recently at the house and he was very friendly, courteous, and professional. He mentioned a few things that I should do with my furnace that will help prolong the life of the furnace and keeping it running efficiently. He also mentioned that Harker sells and services gas fireplaces and water heaters. This was good info to know, since both of those items will need to be replaced in the next few years. I would highly recommend Hark for your heating and cooling needs.

Dealing with their AI answering service meant they didn't bring the right damper to my job. I…read morecalled them because they replaced my last damper. So now I'm paying them to drive over town to get the correct part. Charging $195 per/hr is for their technical work, not for driving. I don't feel that's my responsibility since they replaced my last one. So I spoke to the manager and he told me to bad, our AI doesn't always get things right. And charged me in full. I own a business and go out of my way to be fair with my customers. In my opinion this was not fair. Thumbs down!

Have used Dave Jones for HVAC, plumbing and electrical for several years - always very pleased with…read morethe work. Today was no exception- I had several electrical issues and one was complicated with an unusual set up for my pond aerators that had been installed 10 years ago by another contractor. Cameron and Mike solved all the issues! Cameron's solution to my electrical service to my pond aerator was awesome - resulting in a setup where I no longer have to worry about mice damage. I highly recommend Dave Jones!

We had a very disappointing experience with Dave Jones related to service calls for a boiler. The…read morehouse on the UW-Madison campus where young women live. It is managed by alumni, who volunteer their time. In the fall, we attempted to schedule a preventative service inspection before heat was needed throughout the building. That request was pushed off by their team until January, which eliminated the opportunity to proactively address any issues. When a service call was eventually scheduled, a technician arrived on the wrong day without any advance notice. We were not given the standard 24-hour notice, which created unnecessary disruption for our residents. Legally we are required to provide this for non-emergencies. Additionally, the technician went upstairs where residents were showering with no alumni escort or supervision. It made for an uncomfortable situation for our residents, which could have been avoided with the scheduled time or advance communication. More concerning was a later situation when our residents were left without heat. A service technician came out and called to explain what was wrong but did not provide a solution, plan, or timeline. When we called back around 2:45 p.m. to follow up, we learned that everyone had already left for the day. The receptionist had no information about parts, next steps, or who to contact, and could not reach anyone. The following day was a holiday, so there was still no communication or plan in place--and no heat. After another full day without communication, we contacted a different provider who was able to diagnose and fix the issue the same day, restoring heat for our residents. Once that vendor was lined up, we notified Dave Jones that their assistance was no longer needed. The only timely element they were able to do was send us a bill for diagnosing a problem but leaving us without follow up support or repair. Given the lack of communication, coordination, and urgency, we had a very bad experience, especially for a no-heat situation. We cannot recommend Dave Jones for boiler service and would encourage people to avoid this vendor and seek out others when similar service is necessary.

This company offers wonderful, professional and affordable service! We had them put in a new Kohler…read moretoilet in our downstairs bathroom last Fall and it was such a great experience that when our upstairs bathroom needed a toilet, of course I called them! The communication with Sandra aka Min, was awesome and they sent Jake both times and he too, is wonderful! From the communication to the removal of the old toilets to the install.... Perfect! Jake is amazing and cleans up like he was never here! Love that! I highly recommend them!!

I've been a longtime customer of Pertzborn Plumbing, they had always done good work, but I have…read morebeen very disappointed with their recent work and refusal to make things right. Next time I need a plumber, I'll try someone else. Pertzborn helped out with a backed up sewer line when we moved into our new home in 2020. Their plumber said the crabapple tree in our front yard had roots that were clogging the line and recommended we have the sewer line roto-rooted regularly. We hadn't had any problems in the five years since, but we had Pertzborn out to fix an unrelated plumbing problem (plastic bolt holding toilet to floor broke), and I thought I'd have them also check and clean the sewer line while they were here. I explained the whole backstory to Pertzborn's dispatcher and thought I was fairly clear that we wanted the line checked and cleaned. The crew running the roto-rooter didn't run the camera down the line, they just ran the rooter, hit what they thought was an obstruction or misaligned pipe, but didn't bother getting the camera out, just guessed maybe there was a small lip or misaligned pipe and said we'd probably be fine. I'm not a plumber, so even though I was confused (and a bit pissed) that they didn't use the camera, I took their word for it. Not even a week later, we had sewage backing up through the floor drain in our basement. This of course happened on a Friday. Called Pertzborn, they said they'd see us Monday. When the new roto-rooter crew showed up on Monday, they got the camera out and let me watch as they fished it down the sewer line. They determined that the obstruction the first crew just guessed about was a test plug, then pushed through and cleared the line. Again, I'm not a plumber, but what happened seemed fairly straightforward: first crew misidentified the problem, and left a bunch of debris sitting in or in front of the test plug, which eventually clogged and caused the sewer backup. When I asked the second crew about this, the plumber gave some wacky explanation that it was our house's low-flow toilets (blame the government regulations!) and that our family of four (with 2 teenagers who enjoy long showers) wasn't flushing enough water down the pipe. Riiiiight. We hadn't had a problem in 5 years with the same low-flow toilets, but it's just an amazing coincidence that we had a sewer backup within a week of the first Pertzborn crew not getting the job done. Plumber said he'd see what they could do about the bill, but I never heard from anyone at Pertzborn. They just sent me a bill with two separate sewer/drain cleaning charges. When I followed up with them about this over email, they said they didn't like my tone. And that they don't guarantee their work. So, enjoy your extra $165, Pertzborn. It's the last of my family's money you'll see.

Fast, efficient, cleared the clog quickly. We've used Mark's RR a few times(tree roots), it's sort…read moreof an annual thing.

polite service person but this was just for preventative cleaning of sewer line. during the…read morecleaning he broke a 6 inch blade which might cause problems in the future we're not sure. My basement stairs were damaged when he brought the machine up it pulled the paint off the front of my steps and I have bare wood showing. Due to him having trouble with the blade, I was charged more than an hour for a simple maintenance call. I would not recommend this company.

Had a frozen pipe and couldn't figure out where. Called and had service in about an hour! Tech…read moreBalen was SUPER helpful and gave me tips to help prevent it happening again. 100% will call again for any plumbing needs.

Their technicians - for the most part - are good. However, their prices are way too high, and their…read morecustomer service stinks. It takes 5 phone calls to get anything done because all I get is the stupid AI rep who can't solve any problems. I've heard they've been bought out by a national company in the past year, and changed a lot over to AI. I don't think they are locally owned anymore. I'm wondering if they are not hiring people to answer phones (or worse - letting people go) because all I get is the AI rep.

With standing water in the basement I needed help and fast. Got an early morning next day…read moreappointment with these folks. They arrived on time, were friendly and professional. About an hour later the blockage was cleared and the water drained. It could not have gone better. Fair price too.

John came to our apartment and was super friendly, communicative, and explained things clearly…read more Highly recommend!

This is the third time that I have used Hillestad. For a large local company, their services are…read morefairly priced and you get the benefit of very skilled employees and modern billing/site.

Ok, I called here to have service done on my HVAC. The system had service records on the furnace…read moreitself from Hillestad. The initial woman who answered was nice and directed me try some trouble shooting before we had them come out, fair enough. That didn't work so I called back. The next woman who answered seemed confused completely and said they had an opening a full week later... I was slightly confused by the long wait. She seemed to go and try to get sooner appointment while I waited for 5 min on hold. From there someone else picked up. It may have been the first woman I spoke to. That person then said "we have only been to that location (my address) three times." Then silence. Ok??? What does that mean, I asked? No answer. Then I was questioned about my ownership of the house etc and how long I'd been there. Ok not sure why that matters. It never has with any contractor before. Then more repeating "we have only been to the location 3 times." Ok what does that matter? " We are not Trane dealers." Was the answer. I said I understand and if they don't want to make the service appointment I can call someone else. "No no! We can do it." Ok I said. The I proceed get more questions about my ownership or how long I've been in the house. As if that is suspicious or preventing them from making an appointment to come out to my place. One of the most bizarre customer service interactions I've ever had. Weird! I said I was going to call someone else and hung up. Try better next time Hillestad. At least just be upfront and say you don't want to help or just to call someone else.

Had these folks do a few jobs for me. Very responsive, professional folks. Fair pricing…read more Excellent work. And friendly as well!

Have used Triggs dozens of times over 40 years both at my house and doing sub work for my heating…read morecompany.professional and reliable always.

Capitol has been doing my plumbing for more than ten years now in my house plus two apartment…read morebuildings. Their service is consistently fast, honest, and professional. The first time I called them, Stan showed up at 07:50 a.m. for an appointment at 08:00 on a Saturday - but he hung out in his truck and waited until eight on the nose to knock on the door. I had a clog in my sink drain that was too far down for my snake to reach. He measured from the sink and the main, cut out a bit of pipe, cleaned it out, and then installed a T joint with a plug I could take out if I needed. Now, there's no part of the pipe I can't reach with the snake. That was the first of many great interactions. At this point, I tell them what the problem is, and they come fix whatever it is, and I pay them. I trust them so much that I don't need to talk to them before they fix something.

We needed to have a new kitchen faucet installed and a toilet inspected for a possible leaking seal…read moreand a Kohler bidet toilet seat installed. The plumber Capital sent was courteous and thoroughly professional. After an hour everything was done. We couldn't be happier with their service.