Our furnace and A/C were over 15 years old and under warranty. During its tuneup up time found out…read moreheat exchanger had a crack and surrounding area was rotten. So started to do my homework. After checking w 5/6 diff HVAC companies, found out owner of Shackelford Mike was great to work with and gave us a very reasonable price. The installation was piece of cake for Jim and Justin, they did great job and also ahead of time. Jim explained how to use the new thermostat and walked us through all the new equipment.Can't say enough about Shackelford!! Special note about Mike Hoffer (the owner), he was incredibly helpful, responsive on the first or second ring of my call and assisted us choose a unit and answer many questions through the weekend; and they were able to get a new unit installed for us within 2 days. It's a small company with a small crew but their customer service was excellent; pricing seemingly competitive. I definitely recommend this small but very competitive for HVAC system assistance.

Shackelford HVAC vendor the builder used on my dream home I built in 2021. They were really a…read moreletdown & I'm here to remind all people building homes, you have a choice in your HVAC provider & I recommend you choose someone other than Shackelford. I built a large 4K square foot home with a basement (50% above grade) that is absolutely frigid during the winter. It was impossible to get the temperature above 62 degrees & it was in the 50's during the coldest days. I reached out to Shackelford about this &, after being ignored frequently, they finally replied & said I, "should have installed a zone system like we offered." This sounds reasonable EXCEPT that I never spoke with them during the build. I only indicated to my builder that I wanted top of the line equipment, which Shackeford was all to happy to price. So there is an element of dishonesty, and I have full proof of their claim & our email history. As mentioned, picked out all top of the line equipment from the Carrier Infinity Greenspeed & Renewaire lines. I even added a humidifier & an ERV air exchanger. I was willing to spend whatever was required to get good indoor air quality. And Shackelford never thought to tell me during the build that 1/3 of my home, which had a bedroom, living room, 6 above grade windows & a kitchenette COULD NEVER get warmer than 62 during the winter. Nobody told me. When you spend many thousands of dollars upgrading your HVAC to a top of the line system, you have a reasonable expectation you would be told keeping almost 1/2 the house above 62 in the winter would be an issue. Shackelford never gave me this courtesy. I asked Shackelford to help me find a solution, so they said they'd contact the electrician & get back to me. They didn't get to me for almost a month. When I expressed frustration with the timeline since winter was approaching, they threatened to not help me find a solution unless I did everything their way and didn't complain when they missed contact deadlines. That's when I withdrew from dealing with them. I realized then that they absolutely refused to stand by their work (design counts as work) Also frustrating about Shackelford is whomever managed email wouldn't communicate with the person you spoke to on the phone. So then I'd get denials via email about prior conversations. They have no way to track communications or responses but are happy to revert to blaming you if there is any confusion, even though I wasn't the one confused. But It's really frustrating to deal with them when they make things up out of the air (like the zone system). Save all communications with them. I solved Shackelford's problem with a high-powered, in-wall, electric heater from a local firm. It was over $3500 & while it does warm the basement, the quality of the heat is not great. The high demand economy has made Shackelford very arrogant & convinced that they never do anything wrong, so they never try to fix problems & ignore problems they created. Until their are financial consequences where builders stop using them, they will continue to design bad systems & run away from the customers they inflicted them upon. In some areas, the system Shackelford designed wouldn't even be up to code. If you are considering building a house, ask your builder to use a different HVAC vendor than Shackelford. If you are finishing a basement, DO NOT USE THEM. Shackelford is happy to take your money & happy to blow you off + blame you. But they're terrible at fixing problems. I've built 4 houses since 2006. Shackelford is the worst vendor of any sub-contractor any builder used. I referred friends to this builder, who built a Parade home with them based solely on my recommendation. I have to move to the West side so I'm building again. But I won't use Weber again because of Shackelford, & I'll show them the receipts when I'm done. Until financial consequences occur, Shackelford will continue to treat you badly. My advice is don't create a risk where Shackelford can treat you as badly as they did me.

My wife and I are so happy we found Leading Edge. Service is impeccable and prices are more than…read morefair. I could go on and on, but the point is simple - there isn't anyone better in the Madison area.

Our A/C stopped working on one of the hottest, humid days of the year yet. Every repair service we…read morecalled about getting it fixed was booked out several days and wouldn't fit us in--except Leading Edge. They came the same day we called and had our A/C humming again within 15 minutes. Leading Edge was super friendly, professional, and affordable. I highly recommend them.

On Thursday morning, I inquired about a cooling system quote, from Todd Fowler, as mine was…read moreinoperable. within a matter of a few hours, he was at my residence, which I believe was on the outermost fringe of their normal coverage area. I was promptly given a quote for a necessary new cooling system . I was then informed I could be scheduled in for first thing Monday morning. I agreed. Friday morning, I was contacted by Todd, stating that he had an unexpected schedule change, and he could do my install that day. my response was yes. His workers were dispatched to my residence , and in just a few hours , I received a call from his workers, asking if they could close up all my windows , and get cooling system working on cooling my home. I came home to a cool home, and the workmanship was outstanding. From the initial contact , to a complete working install, was less than 24 hours. Great job! DeWayne Rasmussen

Fowler heating is a great business for furnace and air.They are very timely, friendly and effecient…read moreand knowledgeable, honest and reliable.

Wohlers was one of only two contractors I contacted who actually took my interests seriously and…read morelooked into ways to get me what I wanted -- a two-stage system despite some installation obstacles. Pat looked into all possible options, and I feel I got a great system, at a great price, with a great warranty. The installers seemed very proficient and spent the whole day, and then some, to make sure everything was just right. Installation of the Honeywell EIM proved to be a bit difficult, but they got it done, and everything is working perfectly.

I've used them a handful of times since I moved to Cottage Grove over six years ago. As of…read morerecently, earlier this summer our air conditioner was making crazy noises and not cooling the house. They came out the next morning and repaired the compressor that day. Came to just over $200 which is about what I was thinking but fearing it would be more. The guy was nice, he drove to the west side of town that day to get the part so we could have our air conditioning back up that same day - Great. Then yesterday they came out b/c we're selling our house and the inspection questioned some rusty water coming out of the unit. They were here the next business day. Unplugged a clog in the hose and charged us NOTHING! Seriously, when does that happen??? He was here for about 30 minutes and said NO CHARGE today! Love them!

I had a very different experience than the last reviewer. The total time of the repair of my A/C…read moreunit from the initial phone call to the completion of the job was one hour. The technician and I even had a conversation about the age of the A/C unit (20 years), and he assured me it wasn't time for replacement yet. I could not have been more satisfied with my experience with High Tech!

A heating unit burned out in one of our rentals. They said they'd send a proposal and install…read moreheaters there while the work was being done, since it was november and getting cold. We called them several times and left messages to their sales person Amber. She never gave us the courtesy of a call back. We felt we needed to wait since they were working on a few options. I wish we didn't because a pipe burst and there is now water everywhere. Our insurance won't cover any restoration because the heater was out. One may reason this is not their problem, since we could have called someone else. I say this is terrible, couldn't-care-less customer service on their part. We used them for several jobs before. I have no idea why they didn't follow up with us. If they didn't want to do the job, they could have said so. Ended up paying a very high price for being a loyal customer to them. After I posted a review online, they replied to it. They took no responsibility for the lack of communication and asked us to call them back so the trust could be repaired. Call them back? We did, many times. Not anymore.

We woke up to our house at 60° with the outside temp around 15°. Our heater made a jet engine level…read morenoise then went silent. We called the on all line and quickly received a callback. Brad made it to our house quickly and was able to get a replacement part in Madison. He was kind, courteous, and acted fast. We have used this company before for our air conditioner and they were amazing then as well. At that time we called around and they had the best prices as well. We will absolutely use this company again.

I thought I needed a new furnace because of a failure occurring in my current unit. I contacted…read moretwo companies and received quotes for $2000-$3000 for the repairs. My furnace is 12 years old and not inexpensive so I was not very happy about this. It was a coin toss as to whether to fix or replace. I called 5 local companies to receive quotes for a new furnace and they were $6,000-$8,000. OK was the last company to come in. The salesman, who is very knowledgeable and surprisingly honest, told me my furnace could be repaired for under $1,000. He could have just quoted me for a new furnace like all the others but didn't. I was thrilled. Josh, who had 30+ years experience, came in, found the problem, and my bill was $230. Who does that? I hope something else breaks so I can feel this good again.

Had them come over to a rental home to fix a boiler and they never showed up. Waited an hour and a…read morehalf. Called the office 2 times and was told they were on there way and "almost there". Still no one shows up and then I try calling again and they won't answer the phone. I called my fourth time and again no one answer. They never once called me.

My furnace kept shutting off and I couldn't get the house warmer than 60 degrees. It had just…read moresnowed and the high was 20. I left a message before 8 and they got back to me within 10 minutes, and were able to come out that day at a time convenient to me. Showed up on the dot and promptly figured out what was happening with my furnace. They were able to fix it within an hour and the total cost was under $200. They also gave practical advice for regular maintenance and care. Very nice and honest people with great customer service.

I was really excited to have Mack out to quote a replacement furnace/AC, based on everyone's…read morecomments on Reddit, Nextdoor, and elsewhere. I really wanted someone local, independent, and that I could call and they'd answer -- and be honest. But... I was incredibly underwhelmed. I was after a full replacement system, with a slight preference toward replacing the AC unit with a heat pump. I also wanted a two-stage system due to slight temperature imbalances in the house. He very quickly dismissed heat pumps, saying that they're "worthless" in Wisconsin, and he also didn't entertain the idea of a two-stage system. I asked about going from a 1-inch filter to 4-inch, and he said, "No, I wouldn't do that. The thicker filters restrict airflow too much; I would just get a higher quality filter." This is just blatantly incorrect and the exact opposite is true. 1-inch filters with higher MERV ratings are what restrict airflow. I also had a 45,000 BTU furnace, which had had no problem heating our home (and it was 20 years old! -- both the unit and house), but he very quickly said, "Oh, that's too small. You should get an 80,000," without taking any sort of measurements, asking any questions, or looking at the rest of the house. You can't do a load calculation based on...nothing? And you can't just nearly double furnace capacity without causing issues (mainly, that it's going to short cycle from being oversized). And, as mentioned earlier, it wasn't going to be a two-stage furnace, so it would have run at that full 80,000... Maybe he's good at repairs (I don't know), and maybe he's well priced (he came in second cheapest out of the four bids I got), but these were all just fairly big red flags for me that he wasn't a match for me for doing a new install. I got a two-stage heat pump and two-stage furnace setup from elsewhere and so far am very happy!

We woke up to no working furnace last Tuesday. We called one company. The service call was…read more$154.00. Ok, understand. They told us that it was a blower motor and it would cost about $1500.00 to get us up and running. They said we were better off getting a new furnace costing about $6,000.00. We decided to check around and decided to call seasonal survival. WOW. I called and they were able to come out later the same day. It was the circuit board. He happened to have one on his truck. $375.00 and 20 minutes we are up and running! We even tried to give him a tip and he said nope, we don't do that. If you need any heating or plumbing issues do not hesitate to give them a call!