I've worked with Andy's several times -- Kevin, who may be the only guy? -- and he's great. He…read moreclearly loves solving problems and I really get the impression he's honest. The first time our furnace was leaking water. He fixed it for not much money (I don't remember how much), warned us if it happened again we'd probably have to replace it, and that was like a year or more ago. All has been fine. The second time was the first really hot day of the year. Our AC stopped working. He came out right away, did a great, fast, and very competent job, and fixed our problem for $200. I trust this guy.

3/12/2025 Just had Tim Waller out to service my HVAC system. No problems, but good to keep up on…read moresemi-annual check-ups for furnace and heat pump. Tim went right to work, explained things to me, and is a very pleasant workman to have at the house. Andy's takes good care of my system! June S.

Had a frozen pipe and couldn't figure out where. Called and had service in about an hour! Tech…read moreBalen was SUPER helpful and gave me tips to help prevent it happening again. 100% will call again for any plumbing needs.

Their technicians - for the most part - are good. However, their prices are way too high, and their…read morecustomer service stinks. It takes 5 phone calls to get anything done because all I get is the stupid AI rep who can't solve any problems. I've heard they've been bought out by a national company in the past year, and changed a lot over to AI. I don't think they are locally owned anymore. I'm wondering if they are not hiring people to answer phones (or worse - letting people go) because all I get is the AI rep.

This is the third time that I have used Hillestad. For a large local company, their services are…read morefairly priced and you get the benefit of very skilled employees and modern billing/site.

Ok, I called here to have service done on my HVAC. The system had service records on the furnace…read moreitself from Hillestad. The initial woman who answered was nice and directed me try some trouble shooting before we had them come out, fair enough. That didn't work so I called back. The next woman who answered seemed confused completely and said they had an opening a full week later... I was slightly confused by the long wait. She seemed to go and try to get sooner appointment while I waited for 5 min on hold. From there someone else picked up. It may have been the first woman I spoke to. That person then said "we have only been to that location (my address) three times." Then silence. Ok??? What does that mean, I asked? No answer. Then I was questioned about my ownership of the house etc and how long I'd been there. Ok not sure why that matters. It never has with any contractor before. Then more repeating "we have only been to the location 3 times." Ok what does that matter? " We are not Trane dealers." Was the answer. I said I understand and if they don't want to make the service appointment I can call someone else. "No no! We can do it." Ok I said. The I proceed get more questions about my ownership or how long I've been in the house. As if that is suspicious or preventing them from making an appointment to come out to my place. One of the most bizarre customer service interactions I've ever had. Weird! I said I was going to call someone else and hung up. Try better next time Hillestad. At least just be upfront and say you don't want to help or just to call someone else.

Our furnace and A/C were over 15 years old and under warranty. During its tuneup up time found out…read moreheat exchanger had a crack and surrounding area was rotten. So started to do my homework. After checking w 5/6 diff HVAC companies, found out owner of Shackelford Mike was great to work with and gave us a very reasonable price. The installation was piece of cake for Jim and Justin, they did great job and also ahead of time. Jim explained how to use the new thermostat and walked us through all the new equipment.Can't say enough about Shackelford!! Special note about Mike Hoffer (the owner), he was incredibly helpful, responsive on the first or second ring of my call and assisted us choose a unit and answer many questions through the weekend; and they were able to get a new unit installed for us within 2 days. It's a small company with a small crew but their customer service was excellent; pricing seemingly competitive. I definitely recommend this small but very competitive for HVAC system assistance.

Shackelford HVAC vendor the builder used on my dream home I built in 2021. They were really a…read moreletdown & I'm here to remind all people building homes, you have a choice in your HVAC provider & I recommend you choose someone other than Shackelford. I built a large 4K square foot home with a basement (50% above grade) that is absolutely frigid during the winter. It was impossible to get the temperature above 62 degrees & it was in the 50's during the coldest days. I reached out to Shackelford about this &, after being ignored frequently, they finally replied & said I, "should have installed a zone system like we offered." This sounds reasonable EXCEPT that I never spoke with them during the build. I only indicated to my builder that I wanted top of the line equipment, which Shackeford was all to happy to price. So there is an element of dishonesty, and I have full proof of their claim & our email history. As mentioned, picked out all top of the line equipment from the Carrier Infinity Greenspeed & Renewaire lines. I even added a humidifier & an ERV air exchanger. I was willing to spend whatever was required to get good indoor air quality. And Shackelford never thought to tell me during the build that 1/3 of my home, which had a bedroom, living room, 6 above grade windows & a kitchenette COULD NEVER get warmer than 62 during the winter. Nobody told me. When you spend many thousands of dollars upgrading your HVAC to a top of the line system, you have a reasonable expectation you would be told keeping almost 1/2 the house above 62 in the winter would be an issue. Shackelford never gave me this courtesy. I asked Shackelford to help me find a solution, so they said they'd contact the electrician & get back to me. They didn't get to me for almost a month. When I expressed frustration with the timeline since winter was approaching, they threatened to not help me find a solution unless I did everything their way and didn't complain when they missed contact deadlines. That's when I withdrew from dealing with them. I realized then that they absolutely refused to stand by their work (design counts as work) Also frustrating about Shackelford is whomever managed email wouldn't communicate with the person you spoke to on the phone. So then I'd get denials via email about prior conversations. They have no way to track communications or responses but are happy to revert to blaming you if there is any confusion, even though I wasn't the one confused. But It's really frustrating to deal with them when they make things up out of the air (like the zone system). Save all communications with them. I solved Shackelford's problem with a high-powered, in-wall, electric heater from a local firm. It was over $3500 & while it does warm the basement, the quality of the heat is not great. The high demand economy has made Shackelford very arrogant & convinced that they never do anything wrong, so they never try to fix problems & ignore problems they created. Until their are financial consequences where builders stop using them, they will continue to design bad systems & run away from the customers they inflicted them upon. In some areas, the system Shackelford designed wouldn't even be up to code. If you are considering building a house, ask your builder to use a different HVAC vendor than Shackelford. If you are finishing a basement, DO NOT USE THEM. Shackelford is happy to take your money & happy to blow you off + blame you. But they're terrible at fixing problems. I've built 4 houses since 2006. Shackelford is the worst vendor of any sub-contractor any builder used. I referred friends to this builder, who built a Parade home with them based solely on my recommendation. I have to move to the West side so I'm building again. But I won't use Weber again because of Shackelford, & I'll show them the receipts when I'm done. Until financial consequences occur, Shackelford will continue to treat you badly. My advice is don't create a risk where Shackelford can treat you as badly as they did me.

I have been working with Harker for several years now. They are very easy to work with, from…read morescheduling service calls, to technician arriving in a timely manner, to the technician explaining what they were doing. Wayne L. was recently at the house and he was very friendly, courteous, and professional. He mentioned a few things that I should do with my furnace that will help prolong the life of the furnace and keeping it running efficiently. He also mentioned that Harker sells and services gas fireplaces and water heaters. This was good info to know, since both of those items will need to be replaced in the next few years. I would highly recommend Hark for your heating and cooling needs.

Dealing with their AI answering service meant they didn't bring the right damper to my job. I…read morecalled them because they replaced my last damper. So now I'm paying them to drive over town to get the correct part. Charging $195 per/hr is for their technical work, not for driving. I don't feel that's my responsibility since they replaced my last one. So I spoke to the manager and he told me to bad, our AI doesn't always get things right. And charged me in full. I own a business and go out of my way to be fair with my customers. In my opinion this was not fair. Thumbs down!

Matt was great. He replied quickly when I first reached out, made an appointment to look at the…read moreproblem and give me an estimate, showed up on time, gave me the estimate, then came back and did exactly what he had said he would do, plus explained what he was doing and gave me some great advice, and ended up charging me a little less than he had estimated. These qualities may sound simple, but in my experience, unfortunately, having people show up when they say they will and doing what they said they would are all very rare. Matt is a real treasure.

Matt was exceptional! He washed my windows, removed trees, clean my dryer vents, put up a shower…read morehead, cleaned my furnace and AC unit. My windows like brand new and all of his work was outstanding! I highly recommend him! Plus the prices were outstanding !! He's a true professional at all of his tasks he completes for your house.

Installed new HVAC Unit and went smoothly. The manager and installation team were professional and…read morethorough.

Value good. Quality fair, did not thoroughly clean up after themselves, dirty footprints, left the…read moreFurnace Mfg. logo badge installed upside down. Lots of fumes from PVC work and furnace machine oil burn off were not ventilated. Service requested , responded and installed quickly. Unsure at this point of the correctness of the installation.

I can't say enough good things about these guys! In July, on a Thursday the extreme heat, our air…read moreconditioner broke. We contacted brothers HVAC and they were able to come out on a short notice, and fix the problem within 15 minutes. My husband and I were still able to make our dinner reservations, and came home to a nice and cool house! The owner came out to service our ac and he was beyond friendly and helpful. You can tell that they are trustworthy people that do a thorough job, and care about their work. If I had thought of it at the time, I would have taken a picture of my smiling face after getting excellent service, at an affordable cost, with minimal disruption of my day. Thanks again!!

We've had HVAC service from three different people from this company. All three were clearly…read moreknowledgeable and thoughtful. All three were willing to take the time to answer our questions thoroughly. We've been in Madison for 31 years and this is the best HVAC service we've found.

This person scammed me. He claimed he got scammed by his credcard co. My bank had contacted me. He…read moregave photos saying other panels in washer were also blown. He couldn't use his bank account and needed me to pay for parts through PayPal. Now we will not respond to calls or text

After power went out my central air stopped working turned out. Electrical line was burnt out. It…read morewas a Saturday afternoon 3 PM. They came out at 7 PM and finished the job 100% satisfactory can't say enough. I appreciate the hard work in the great customer service definitely recommend

Warren is always responsive and trustworthy. I called on a Saturday morning when my furnace was not…read moreworking (during freezing weather) Their emergency tech ( Curtis) was here in about an hour, got my older furnace working again, explained what was wrong and did not try to sell me a whole new furnace. It is very valuable to have knowledgeable people available. Warren has never let me down.

I requested a bid. Salesman made an appointment with me. I shot the better part of my afternoon…read morewaiting for him. No show . No call. No message. Others eagerly responded.