This is the third time that I have used Hillestad. For a large local company, their services are fairly priced and you get the benefit of very skilled employees and modern billing/site. read more

Ok, I called here to have service done on my HVAC. The system had service records on the furnace itself from Hillestad. The initial woman who answered was nice and directed me try some trouble shooting before we had them come out, fair enough. That didn't work so I called back. The next woman who answered seemed confused completely and said they had an opening a full week later... I was slightly confused by the long wait. She seemed to go and try to get sooner appointment while I waited for 5 min on hold. From there someone else picked up. It may have been the first woman I spoke to. That person then said "we have only been to that location (my address) three times." Then silence. Ok??? What does that mean, I asked? No answer. Then I was questioned about my ownership of the house etc and how long I'd been there. Ok not sure why that matters. It never has with any contractor before. Then more repeating "we have only been to the location 3 times." Ok what does that matter? " We are not Trane dealers." Was the answer. I said I understand and if they don't want to make the service appointment I can call someone else. "No no! We can do it." Ok I said. The I proceed get more questions about my ownership or how long I've been in the house. As if that is suspicious or preventing them from making an appointment to come out to my place. One of the most bizarre customer service interactions I've ever had. Weird! I said I was going to call someone else and hung up. Try better next time Hillestad. At least just be upfront and say you don't want to help or just to call someone else. read more

From the owner to Ryan and Jeremy, the entire process went so smoothly. They installed a new residential furnace for us in under 4 hours. I had a few questions on set up and they answered all of them. Very knowledgable, professional and easy to work with. We definitely recommend Hillestad Heating & Cooling. read more

Hillstead are the people to call for your furnace repair maintenance. I have a horror story with general heating and cooling years ago at my condo off mckenna and Raymond rd. I bought the place as my starter home used general to service my place as it looked like the previous owner had used them exclusively for years. These boondogglers came and my unit shut down within 12 hours. I was pissed they came back to get my unit operational. I was not trusting these tards so I called Hillstead. My lord Hillstead found 10 years off mud swallow feathers in main take pipe. 10 years worth then my system was roaring again. The whole time they where changing the head exchange and what not it was this the whole time. Hillstead asked me some odd questions about white liquid in my garage if I had ever seen anything like that. I said yeah a couple times turned out my coils where leaking for quite some time for my a/c. Jesus he was brutally honest with me said maybe this gets me through the summer and it would be cheaper to change our whole system than piece meal it. I got hooked up with a new furnace and a/c from his press that fall. This system and service was top notch. Stay clear of general heating and cooling though criminals they are. Now that I live in Middleton these are the only people I'm calling to touch anything with my a/c or heating Hillstead has a customer for life read more

WOW.... here's my story of Hillestad. So in June, I bought my "new" home. It was noted at closing that my furnace didn't work, so my realtor called Hillestad to have it checked out. The tech found the problem and charged a small sum of money to fix it. I never really knew what they did to correct the problem, as I left it up to my realtor to get the furnace in good order. Being on the dawn of winter, I called Hillestad to set up a fall service of my furnace as I've no clue if, or when, the previous owners serviced the thing. I called the Lodi office and a very nice woman answered. She explained that in June, the tech serviced the furnace as part of the repair process to get my furnace up and running. WOW. She said there was no need to have the service done at this point, but in the spring I should have the a/c and furnace serviced at that time. "No need to spend your money now" she said. I can't believe how honest these folks were. I'd never had good experiences with HVAC repairs (see my review of another Madison HVAC company), but I will ALWAYS call Hillestad if needed in the future. They could have taken my money and I would have never known I didn't need any work. Their honesty has earned my future business. Thank you so much! read more

Started with Hillestad heating in early 2000's. We had an old old old oil burning Kewaunee the size of a 71 Bug. One day the heat exchanger cracked and the boiler was finished. We had three quotes and although the Hillestad folks weren't the cheapest, based on previous recommendations we went with Hillestad. They did everything within the timeline they wrote up in the bid, removed the Bug in two pieces took the oil tank and cleaned everything up. Fast Forward ten years. The boiler block cracked and we called Hillestad explaining the problem. they lobbied the manufacturer on our behalf and we came to a reasonable settlement that was reasonable for both of us. They've always been on time, courteous, professional and have done an excellent job. I consistently recommend them anytime anyone asks and do so with this review. read more

I needed a furnace tune up in a recently purchased condo. I didn't know the exact age of the furnace and told the technician this. He proceeded to tell me that he would check to be sure everything was in working order and did a great job. He was on time, polite, efficient and even disposed of the wasp nests that had been hiding inside the furnace- by taking the nests out of the condo to destroy them. This was great and I felt it was an extra step that he didn't need to take. A total professional! I would highly recommend Hillestad for your heating and cooling repairs. I know I'll call them again for the yearly tune up. Ask for Nate. The receptionist was extremely kind also. This is a great company. read more

It is not often I write a review before the actual appt. Their intake is thorough, they take as much time to answer all of your questions, explain the charge structure (credit card for new customers, a call if invoice is over $200 to explain that automatically), answers to questions about how my A/C works, independent and unprompted confirmation that it may cause allergies... I was very very impressed. read more

My boiler went out over the weekend. And appreciate them being there for help me. But I didn't expect to pay almost $800 for $169.00 part to be installed. That's just not right! I even went to Madison office to discuss bill all it was a garage on the south side of town. read more

Expert, quick, and honest. Our air conditioner broke on one of the first hot days of the summer, and their repairman, Jason Lewis, was there in two hours. More importantly, he found the problem quickly, and even better, explained we could bypass the faulty part and avoid a hefty repair bill without compromising safety. He reviewed the system to make sure there were no other problems that had caused the part to fail, and recommended we upgrade our air filter system ourselves, even giving us the correct system to order on-line. He even noticed we don't wear shoes indoors and took his off. Highest recommendation! Will call on them again for any HVAC work. read more

OMG I just spoke with receptionist about Hillestad air conditioning crew has parked all week (I have photo ) in disabled parking . She said she was going to right down that I was threatening her ? Glad I recorded the phone call lol read more

We bought a new furnace with humidifier from Hillestad in 2013 which has never given us a moment's trouble. If you want a great product from a company with quality products, smarts and integrity, call Hillestad! read more

I just want to say thanks to the guys at Hillestad for going above and beyond to help me. I have a 8 year old Veridian home that the AC unit died on - and which wasn't covered by warranty anymore. I called around to do my "due dilligence" and everyone was at about the same price for replacement. The person I talked to on the phone was so helpful, as he was able to work out a scenario where we came out about $400 less then everyone else. He then went out of his way to shuffle their busy schedule to get my repair done 2 days later even though they had a 3 week back-log (busy time of year). What a God send. The 2 people that came and did the install were very professional - they even worked outside during a complete downpour of a thunderstorm to get the job done. Talking about dedication! I have had 2 other HVAC companies come to my house prior to this for service work - and they didn't left me with the feeling that they were trying to take advantage of my situation. Hillestad demonstrated that they really go out of their way to do the right thing. read more

Hillestad Heating and Cooling. I cannot praise this company enough! They are efficient, friendly, cost effective and trustworthy. They come on time, do a fantastic job, clean up and leave! All the employees are professtional, knowledgeable and friendly. We have a 90 year old home. Jeff Markgraf helped us with a new hot water boiler system in winter of 2014 and central air in 2016. I never thought central air was a possibility because of the boiler system. But Hillestad made it happen and at a fair price. I am thrilled to be comfortable in all seasons in our 90 year old home! Barbara read more

Dan at Hillestad came out a quoted replacing two furnaces and two air conditioning units in our house. He also recommended installing two wireless thermostats that connected to the internet. Excellent communication and professionalism. Couldn't be happier with our choices. read more