Avid Plumbing deserves every bit of this 5-star review. I'm a salon owner, and our water heater completely failed in the middle of a busy workday with over 10 stylists fully booked -- it was incredibly stressful. Avid was able to arrive the same day, quickly diagnose the problem, and clearly walk me through all of my options. The owner took extra time -- even after hours -- to explain how everything worked and answer every question I had without rushing me. They understood the urgency of our situation and had the needed parts ready and installed first thing the next morning. Colton, who handled most of the service, was professional, courteous, and easy to talk to. He explained things in a way that wasn't intimidating, especially since I don't have much plumbing knowledge. In less than 24 hours, we went from having no hot water to being fully operational again. Their responsiveness, communication, and professionalism were outstanding. I highly recommend Avid Plumbing. read more

I had an unexpected water leak at my washing machine. I have never had the need for a plumber, much less an emergency. From the first person that answered the phone to the two guys that came to fix my problem they could not have been nicer. They were professional and took time to explain to me what they were doing. I would highly recommend them. read more

Prompt service and work was done well (still waiting for the city inspection), however they did not leave the area the way they found it. This caused considerable extra work on my end after they left. The price was competitive so may call them in the future, will just make sure to inspect the area before they leave to make sure things are as they were when they arrived. read more

Called at noon on Christmas Eve expecting to be disappointed. Instead Avid was understanding, dispatched a plumber within the hour. Their employee was efficient, friendly and professional and worked diligently to get our Kitchen sink working. No surcharge for Christmas Eve, quick and tidy. Very pleased and would definitely recommend. read more

TL;DR: Avid Plumbing was awesome for my water heater replacement. A little more detail: Brian came out to give me an estimate for a tankless water heater on a Friday. I accepted the estimate Monday, Korey and Josh arrived early Tuesday to do the install, and everything went smoothly. Everyone was wonderful to work with, they have fair prices, and they are easy to contact. Avid Plumbing will be my go-to for any future plumbing work. read more

Very prompt and professional when dealing with my leaking water heater. Will be calling Avid first for all future plumbing needs.

I did not have a good experience with this company when I requested they unclog my bathtub drain. The individual who came out didn't have an auger and used a vacuum(?) which did nothing. I was told they would have to replace a pipe for over $600. I called another plumbing company who came out and unclogged it in under an hour. When I requested a refund for their poor service, they declined. read more

Didn't fix the problem. Called about a broken handle in my shower and they instead replaced my shower head (with a cheap non- filter) . What a joke. As if I couldn't replace my own shower head with one I actually like. Now hiring a different plumber to fix the handle. Paying twice. read more

They charged me $282 for a flush valve replacement. When I suggested that was too expensive, they said it was a fair price. They may overcharge. read more

This company is top notch. I've had them Come out to the house 3 times in the past year for various things, 1 of which was emergency. They are quick to respond and quick to get out to the house. Honest, super knowledgeable in working with UHP home warranties . Just can't say enough good things . read more

Had to have a toilet reinstalled after a flooring project. A pretty small and simple task, but Avid responded to my initial inquiry quickly and got someone out to take care of it as quick as possible. Service call was right In the scheduled window and the text updates on timing are helpful. The project was done in a short time and the cost was very reasonable. Recommend highly read more

Avid installed our water heater 8 years ago...so when it stopped heating our water to a hot temperature we called them to service it. Their tech would not listen to our concerns and ensured there was nothing wrong with the heater. Rather he told us our shower heads were causing the issue - oh and the fact that we sometimes use hot water several different times in a few minute period. Well after calling Cardinal Heating and cooling we now have hot water again. They diagnosed the actual problem in less than two minutes and we fixed it. I'd stay away from Avid unless they start using techs with a little more knowledge and ability to listen to their customers. read more

We hired Avid Plumbing to fix a leak from a 61 year old copper pipe leading to an exterior faucet which runs through an exterior wall. Their repair (a compression joint) has failed twice in the first year (once after a month and the second this past weekend) and they are now refusing to stand behind their work. They tell me (now) that this joint cannot or could not possibly be fixed because it could freeze. I did not decline anything they wanted to do nor did I tell them how to repair the problem - I would have paid them to do whatever they felt necessary so that my house would not flood. I also followed their suggestion, which included allowing airflow and heating the room (at the time the pipe failed the second time, it was 67° in the room). Instead, their decision is now my problem again as I have to look for a new plumber because of their arrogance and poor customer service. read more

Avid Plumbing - Water Heater Installation/Repair Near Me - Madison, Wisconsin

They were on time, quick, courteous, and professional! They sent a text the day before to confirm, which gave me peace of mind, and also told me exactly what was wrong with the system and how to keep it functioning. I'd be happy to contact them if I need their services in the future. read more

Jason was awesome and made quick work of replacing an old water shutoff valve that didn't work (yikes) and fixing a shower faucet. In and out in under an hour. He even turned on the water at the street that I requested the city shut off. Thanks again! read more

We really appreciated the text message communications letting us know estimated time of arrivals/updates. This allowed us to get our dog safely and comfortably out of the plumber's way. Quick work, thanks for the new water heater! read more

I emailed on a Sunday with a request to follow up about replacing my leaking water heater. Didn't hear from them Monday morning so called and was told that Jenny would call me back, which she did not do. No one did, actually. Ever. Now, I like to shop local, but I also like hot water, so I ended up calling Home Depot and they had a guy from Sun Prairie get it done in under 4 hours. Boom. read more

This company is a great company to do ur plumbing work. I would highly recommend them. They are super nice and have no problems working with you. Great communication and they figure out how to fit you in to your schedule. A+++++ all the way. read more

These guys are amazing. Referred from a coworker and contacted online. Came over $500 under the estimate via email. Replaced old water heater, main house h2o valve, fixed gas leak and added RO system all in less than 3 hours!! Taught me some trade knowledge for my own DYI fixes too! Quick and efficient. Haven't used in a emergency but have heard great things from people I have referred them to and will if and when the case arises. This is the only A name for plumbing in the Area. Avid all the way all day!!! read more