Checked out with (I believe) Naomi in the garden section. She was great with my kid and very…read moreprofessional. Wonderful interaction!

I had ordered mulch to be delivered to my home The driver took a picture of my house, never got…read moreout of the car, and stated the mulch had been delivered. Lowe's stood behind their driver. My neighbor was across the street and saw the driver take the picture and never got out of the car. What a scam!!

I've been a Home Depot fan for a long, long time; and thankfully this Utica location continues to…read moremeet that quality. They always have a vast selection of items; from paper towels to plants to a new roof, you can find it here. The shop seems to always be well stocked and clean. There are well maintained restrooms available, and cutting stations can be found if needed. They offer a monthly kids crafts event, along with other, occasional, informative classes, and they always have great seasonal deals to take advantage of (both in-store and online). My visit today though, was of a different manner. I'm working to socialize my new pup, possibly as a service dog, and I was told Home Depot was a dog friendly store. Upon entering, I did stop at customer service to be sure it was allowed. The employee enthusiastically replied that all well behaved furry companions were welcomed at Home Depot, the only expectation is that the owners clean up messes. I was relieved and we happily went about our training. Honestly, it could not have been more of a positive experience for us. All of the employees we meet were very friendly, and we were acknowledged often seeing if we needed assistance. We did a few laps around the store, found a cute plant to commemorate my pups first in-shop (besides pet stores) adventure. It was a great shopping trip, I definitely can recommend the Utica location, and I'm sure I'll be visiting again soon.

Geriann is amazing. Wonderful person inside & out my boys look forward to Home Depot kids workshop…read morefirst Saturday of every month. She is so caring, sweet and so encouraging to the little kids doing their work. We love going to this location because of her. Home Depot is very lucky to have her She is at Home Depot #2708 Utica

no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!

Brad gave excuses to come back with the part for repair and doesn't return. Not answering or…read morecalling back. He is unreliable and not someone to be trusted.

The absolute worst service I've ever experienced from any company. We have an extended warranty…read morethrough Samsung and a broken dishwasher, and A & E has cancelled on us FOUR times now. The part was delivered to our house but they keep saying the part isn't available. It's been sitting on our kitchen counter for weeks. It's impossible to talk to anyone via phone, the cancellations are done via text with limited options to reschedule. Do not buy Samsung appliances, do not waste your money on their warranty, and do not get repairs done by A & E.

OMG! Where do I start. My GE dryer was making a clicking noise so I recorded the noise. I've…read morelearned servicemen sometimes ask what it sounds like. Called my warranty company (Assurant Warranty) & they sent out someone from a & e on 06/23/25 which is also Sears. Had a window of 8 am to 5 pm, so my whole day was shot. Guy got here about 3pm. Went right for my washer. He said they put down washer on a stacked unit. Then he sat by the dryer and was turning the barrel. I said it was the dial and I had audio. This guy was very rude and practically yelled at me that he had to check the whole thing. Didn't want to hear the audio I recorded. I actually tried to ignore him so he could hurry & leave. He got a little nicer after a bit, but I hate rude. He said he had to order a part & reschedule installation for 06/30/25. I received the part the next day. Got an email from a&e saying since the part won't arrive til after 06/30/25 they rescheduled for 07/07/25. Never even called to confirm if I would be available on that day. I called Assurant warranty to let them know and told me I had to call a&e myself. The computer transfers but no one answers. Called Assurant back and Jerry called a&e to confirm 06/30/3/25 appt I actually received confirmation from a&e on my phone. So I'm waiting all day, yet again for service (8-5) time line and at 4:00 I start calling. First a&e computer is confirming 07/07/25 appt. So I call Assurant at least 5-6 times as well as a&e and finally was told 06/30/25 was confirmed. The last person guaranteed it. Ok, so 4:50pm comes around and I call a&e back. But this time I outsmart their computer and got actual person who confirmed my appointment is for 07/07/25. Now I'm really p.o.'d. So now I have to wait for a third day, from 8-5 again to see if someone will even be out to fix it. I really have to think about extending my warranty with Assurant. One girl asked if I could hold for two minutes and I hung up after 20 minutes.

Sandra is the best! Easy to work with, communicates really well! I needed some help, and she came…read moreto the rescue, I wouldn't recommend anyone else!

We worked with Sue Eble on a whole house remodel. Kitchen, laundry, and 2 bathrooms. She had so…read moremany suggestions to make our kitchen truly unique with tons of really beautiful storage solutions. She also showed us 3D images of what the kitchen would look like completed which was really helpful. She almost doubled the cabinet space we had before without changing the size of our kitchen. KSI carries several cabinet manufacturers, so we had no problem choosing a cabinet within our budget. She also drew up several options for our laundry room which we could choose from. We are highly satisfied with the product, and follow-up support we got from KSI and Sue.

Sargent Appliance stores used to be out go to store whenever furnishing new construction homes…read morethroughout Wayne and Oakland county- but that was when the original owner was still around. I miss the original owner as unfortunately his heir has apparently let the ship sink when it comes to reliability, quality, INTEGRITY, and overall customer satisfaction!!! SMH For starters, I urge EVERYONE to avoid signing up for the 'EXTENDED WARRANTY'- what you're paying for is for young, fresh out of high school kids who don't know anything about being PUNCTUAL and who have no shame in not even showing up for your simple appointments as agreed upon- so if you enjoy WASTING TIME, being lied to, and just throwing money away, then by all means sign up for their 'extended warranty' and learn the hard way if you like it like that? ALSO, I don't know that alot of these sales people do (whether you goto the Clinton Township store or the Rochester one)- oftentimes, they just stand around and don't really help new customers as they're browsing the floor models inside the store- and if you do end up purchasing an appliance, in particular one that has more than a 7 day waiting/fulfillment time frame, you can count on ONE THING to be consistent about these 'sales men/women'- they WILL NEVER CALL you when the item is in stock/ready to be shipped. So again if TIME and scheduling (simply HONESTY) is important to you, then steer clear from Sargent Appliance- they have no shame in either LYING to you or in wasting your time!!! SMH

I really want to like this company. But honestly, nothing but trouble. Salesman lied to me. Take…read moreyour money elsewhere is my recommendation.

This is a very good local appliance store. They have a large selection of appliances, from high end…read moreto low end, from many different brands at good prices. Our salesman, Jake, spent a lot of time with us as we looked for a new refrigerator. We had already researched models online but being able to touch and explore them in person made us feel more confident in our choice. Another plus is that Sargent has its own crews (vs. contractors) to install and uninstall appliances. We had heard horror stories of contracted, big box store crews refusing to haul away refrigerators so a store with its own crews made us feel more secure.

Went into the store at 12pm on a Saturday, 2 days after Thanksgiving…read more Decided on the refrigerator we wanted at 12:15pm. Walked out the door with a delivery date of Monday the following Monday. Refrigerator was delivered and installation finished at 9:45AM Monday. So, less then 48 hours after purchasing our refrigerator(including a Sunday) it was installed and the old frig removed along with all packing material. The same refrigerator from Lowes/Home Depot/Best Buy was the same price, with delivery at least 3 additional days. Not sure how we can beat the price, the service or the convenience.

OMG I found a product that is AMAZING!!! Went in for some vacuum bags and thought I would try out a…read moreproduct called Grease Magic. I put it to the test when I made some fried chicken (which pops grease all over the stove top) and WOW this product tackled the grease no problem. No streaks on my stovetop, no weird chemical smell- just made it clean. How nice to find a "eco- friendly, 100% green, ready to use spray" (that's on the bottle not my words ) It was recommended by employee David Cole, so thanks David. You will be seeing me again. On a different note, whoever is in charge of the answering message... it's time to change it

I have to add to my very negative review. On his own accord, the district manager called me this…read moremorning to see what we could do to remedy my unhappy situation. I brought my vacuum cleaner in, and he changed the brushes on the roller, which make it easier to control and hopefully that will solve a few of my problems. If it doesn't, we will continue to work on it together until this works- at this point I am very impressed. Anybody can make a mistake, but only somebody with confidence in their business will go through the trouble to rectify it.

Im glad I found this place. We recently bought a new home and have a lot to upgrade, I first bought…read morea fridge from them that saved me $1000 less than stores were asking. Once it was installed I realized how much everything else needed to be replaced as well and didn't even look anywhere else because I knew these guys would save me a ton and they have the newest products that are still in store at HD and Lowe's. I bought a washer & dryer, dishwasher and stove. For this order I didn't even go to the store, I worked with Han via Facebook chat and paid over the phone. She showed me pictures and made sure we were getting everything we wanted, and for an amazing price. No way we could have afford all of that if it wasn't for this place. They are extremely reliable and professional which is such a relief compared to some of the reviews from other discount appliance places that had me worried. It's hard to see in the pictures if there are any scratches and dents visible so I'll share incase you're wondering and looking; there's none on any of the visible surfaces in my home, so no one would know. They were able to get me the right ones that the dent or scratch would face a wall no one would see. :) I also love that it's a small family business, they work so hard together and they're really genuine people. Such a nice change from Lowe's that you don't know who to contact or when they're showing up. They communicate the whole way and show up when they say they are.

This was our first experience with this establishment and it will not be our last. The store was…read morewell- stocked and the staff - very friendly. It was nice to browse in the store without staff hitting you over the head with sales pitches. We are very happy with our purchases and the fact the staff assisted with loading when we arrived to pick up our purchases. I highly recommend this appliance store if you want well- known appliances at great prices that also has extremely nice staff and good service.

Really great place! They had products priced all throughout and we were able to ask questions very…read moreeasily to the salesman. The options were exactly what we were looking for.

Bob's Discount Furniture Don't waste your time shopping…read morethere. I bought the Viking power sofa & manual Viking loveseat almost 4 years ago. Bought the extended warranty. They fixed the light in the sofa (after about 6 months). Fixed the motor on the one side of the sofa after delivery. Then when the brace broke OFF under the foot rest...nope don't cover that! Piece literally broken in half then came right off under the footrest. Their Guardian Protection only covers accidental not manufacture defect. They can't even tell me who the manufacturer is! I will NEVER give any of my future business to this store. No matter which state I live in. Tell your people NO! Now I have a sofa with a broken piece under the footrest, who knows how long it will last. $3200 for JUNK.