Delivery service: Derek and Andre communicated thier ETA. They were on time, personable and…read moreprofessional. Plus, our new chair is beautiful!

This online Amish furniture store truly exceeded my expectations. One of the things that really…read moreimpressed me was how they offer to send free samples of different wood types and stain colors, free of shipping costs as well, before you order. In fact, they encourage it before you place an order. It made a huge difference to see and feel the actual materials in person - especially when trying to match existing decor. It shows how much they care about helping customers make the right choice, and it gave me so much confidence in my order. That kind of attention to detail and customer-first approach is rare these days! That kind of thoughtful, exceptionally generous service really sets this furniture store apart, especially when it comes to custom, high-end pieces like Amish furniture. Their website stands out above the other Amish furniture online companies. It is user-friendly, beautifully done, and easy to navigate, with clear photos and detailed descriptions that made choosing the right piece simple - even without seeing it in person. The check out process was a breeze. I want to express my appreciation for the outstanding customer service I received from their team, expressly, Katy, for lending her expert opinion regarding furniture selection and helping me with a coupon code. Everyone I interacted with was not only helpful and knowledgeable, but also incredibly courteous and professional whenever I called. It's clear that this company values customer satisfaction. It's always a pleasure dealing with a company that prioritizes quality service. D. Horan

Sales staff extremely nice. And helpful. The problem I have is with the King Hickory leather…read morerecliners I purchased 10/1/2018. I also purchased the Guardsman insurance on the chairs. Do not purchase it, waste of money. First thing is the chairs I thought were made in USA are made in China. Look to make sure your tags say made in USA. Now the quality of product. One chair leather is worn by dog walking by. Second chair seating pad rip and also ripped cushion. Put claim in with Guardsman and was not covered because of manufacturer defect and do not cover body oil. I was told to resubmit my claim which I did and waiting to get a reply. Read Guardsman reviews from other Customers. I wish I did instead of believing Victoria.

A nice family business that has been around for almost 100 years. Obviously they are doing…read moresomething right. When we lived in MI, we purchased our sofa from them. So many styles and fabrics to choose from in the store. What I liked was that the staff just let us walk around without being pushy. They were very knowledgeable, friendly, and knew design. The owner even came out to welcome us and ask if there was anything else they could do for us? It was refreshing to get great customer service in today's time. What a great find!

Really great place! They had products priced all throughout and we were able to ask questions very…read moreeasily to the salesman. The options were exactly what we were looking for.

Bob's Discount Furniture Don't waste your time shopping…read morethere. I bought the Viking power sofa & manual Viking loveseat almost 4 years ago. Bought the extended warranty. They fixed the light in the sofa (after about 6 months). Fixed the motor on the one side of the sofa after delivery. Then when the brace broke OFF under the foot rest...nope don't cover that! Piece literally broken in half then came right off under the footrest. Their Guardian Protection only covers accidental not manufacture defect. They can't even tell me who the manufacturer is! I will NEVER give any of my future business to this store. No matter which state I live in. Tell your people NO! Now I have a sofa with a broken piece under the footrest, who knows how long it will last. $3200 for JUNK.

While the furniture is lovely, customer service is lacking. We won't be back. Incorrect…read morefurniture was delivered and after reordering we were promised delivery in 3 weeks for the correct furniture and since the "design staff" wrote down the wrong article number to begin with, the item we originally ordered was $175 more. We waited to hear from the store for delivery and after 3 weeks we called. The supervisor said she called twice and left messages. No record of that on our phone!!! Imagine that. We never had an issue with the Novi location but the Sterling Heights location has helped us to shop elsewhere in the future for our furniture needs.

Ordered 2 chairs w/matching ottomans back in February. The virus hit us in March and we went into…read morelockdown....for weeks. Ethan Allen called the beginning of April to schedule delivery. And was surprised when we said no. Seriously? I informed them that it would be quite awhile when we would be comfortable having strangers in our house, especially strangers who are in and out of other people's houses and potentially becoming exposed and passing it along. I explained I have asthma and we are both high risk for this virus due to our age. Still....it is now June, and they have called 4 times - Four. Times - trying to get us to agree to have this furniture delivered, no doubt just so they can get paid. Offering to stick it in our garage was highly insulting. We finally decided that as long as this virus is still out there, we cannot take a chance on exposing ourselves with strangers coming into our home, so my husband called and asked to cancel and explained why. They could have cared less about our well-being. He was informed - get this - that we had 72 hours after ordering to cancel, and that was it, period. I'm appalled at the lack of caring of another person who could potentially die from this virus if they contracted it - they didn't care, and it came across that way. There's a way to handle situations that are out of our control, and times to make exceptions - this was one of those times. It wasn't like we simply changed our minds and didn't want it anymore. This is a terrible world we live in,it's worse now than it's ever been...and then we're blessed with retailers like this. Lack of empathy shouts loud and clear from this store. So, they will ultimately be keeping our $2000 down payment....and also the furniture. Lovely people, aren't they?

Terrible follow through with sales. I repeatedly asked for guidance in preparation of installation…read moreof a swim spa. They refused to work with me and caused a host of issues which cost thousands of additional dollars that could have been avoided if they worked with me. They basically took my money and ran. Definitely go elsewhere.

Everyone is very helpful. They also have great deals all year long. I never feel any pressure. From…read morehot tubs to patio furniture they really have it all.

I purchased a white Polar Bear for $250 for delivery. It was delivered by Uber. Which I was unaware…read moreof. It was left on the door uncovered and unprotected. The delivery lady did not ring the doorbell. By the time we realized it was delivered it was on the lawn. It was filthy. I visited the ATHome location and the manager named Kim stated that my issue is with Uber. She was extremely rude. I will contact corporate.

Fun! My friend and I had a great time doing glass fusing. It was reasonably priced and good…read moreresults.

We spent a long time in the store laying on and testing mattresses and ultimately chose a…read moreSealy/Tempur‑Pedic. Unfortunately, our experience with the salesperson significantly hurt our trust. We were told two separate things that later proved to be incorrect: That Sealy/Tempur‑Pedic would not allow the mattress to be purchased unless we also bought a $380 base. That failing to purchase a mattress cover would automatically void the 10‑year warranty. After reviewing the actual manufacturer warranty, neither of these statements is true. The warranty requires the mattress to be used on a proper foundation and to remain free from stains, but it does not require purchasing a specific base or mattress protector from the store. I'm posting this to encourage others to carefully verify warranty claims directly with the manufacturer and not rely solely on what is said during the sale. Accessories may be recommended, but presenting them as mandatory is misleading.

Ordered a Kitchen Table and 4 Chairs - it took almost 2 months to arrive. All the furniture came…read morein one box with literally 500 pieces that had to be assembled. I have bought furniture online and at IKEA where there was customer friendly assembly required but this was definitely factory level assembly that was needed. To add insult to injury a chair was damaged and even though I paid for the warranty / service plan GW refuses to replace the chair free of charge. Gardner White furniture is the absolute worst I have experienced in 40 years. I miss Art Van! GW should exit the furniture business. The "family" should be ashamed to show their faces in Michigan! Seriously...

I like stopping in here every now and again because the merchandise is ever changing with each…read moreseason and the prices are very reasonable and not overpriced like other decor stores can be. There's so much to look at and it's not your ordinary 'stuff'. We purchased a large, pretty picture for our den and some beautiful vases and decor items for another room, all at decent prices. The store offers a nice selection for anyone wanting to spruce up a room or even if you're starting fresh. If you're searching for something different for a friend or family member, this may be just the place to find something unique. I have my eye on a bench for the foyer and may go back for a second look because it wasn't priced :-( The whole floor is just chock full of interesting pieces that make a house a home and there's something for every decorating style. It can be a bit crowded at times as you're meandering your way through, but heck there's always something at each turn that slows you down anyways for a closer look. Be sure to sign up for their email and there's also their app called 'Spin to Win'. So make sure you download it and spin it on your phone before you start your shopping so you can take advantage of your once a day discount!

This is a new location, and it will prove to be busy. Stuck in between Old Navy and Ulta in a…read morestrip mall on Hall Road is prime real estate. That being said this store is not that impressive to me. The store is a great size, almost too big for what they have to offer. A lot of stock of the same things. During my visit I only saw two employees and they were both at the register helping customers making purchases. That's fine, however with the size of the store it seems like there should be more. Again not a negative for me just making a note. This store if you're not familiar is a bit of a hodge podge. It has some accent furniture (small accent chairs, benches , a small buffet style accent table..),seasonal decorations , pillows, mirror's , lamps, like a deconstruction of Pier 1. I say deconstruction because it's really just like a one or 2 off vs. an entire collection. Really interesting. Prices are lower than a Pier 1 or Home Goods, but they really don't have a ton or any real guarantee that what you see today they'd offer tomorrow. Just an average shop with an occasional item you might find a deal on. Not my cup of tea but it could be fantastic in another's eyes.

Yikes - so many negative reviews and I was unsure if I should even bother walking in the door. But…read moreI threw the reviews to the side and decided to give this place a chance. We were on the hunt for a recliner chair for our living room. Walked in the store and I was brought back to the days of Art Van - the set up is the same with clearance in the back, nice stuff up front, mattresses in the middle, etc. There is a welcome desk right up front and I was ready to get bombarded by sales staff, but to my surprise all we got was a friendly hello and that was it. We walked our way around the store and noticed a lot of nice stuff like couches, entertainment centers, dining room tables, etc. Most of the style was modern/transitional but there was other styles such as furniture for a basement vs a formal front room. We found the recliners and again, surprised that we made it to the back of the store and not a single salesperson came to pounce on us. We did find a chair we liked and we had to leave the area to go ask for help. A salesperson headed over to us and was not pushy at all. She let us know of the sales going on and if the product was in stock. We told her we really liked the chair but wanted to check a few other stores before committing to the purchase. We check out two other stores in the area and were not impressed and we found ourselves back at Loves. The salesperson let us know that delivery would be $100.00. However, we could pick it up ourselves and save on the delivery price. We don't have a big truck and didn't want to bother friends with borrowing their truck, so we said to go the delivery route. She questioned us to make sure which I appreciated and trying to save us some money. We picked our delivery date for two weeks out and got 10% off the chair for their opening store promotion. Sure enough in two weeks we got notified that our chair would be out for delivery. The delivery guys were friendly, were wearing masks, and popped our chair together and were on their way. Happy with our purchase - it is exactly what was shown in the store for the floor model!

Buyer Beware! I ordered a sectional chaise and 1/2 chair and both were immediately available for…read moredelivery. Delivery scheduled for 12/7/2020, the delivery team shows up and immediately tell me that they cannot get it into my apartment (see picture). Took a day off work for this mess. I call salesperson, Mike to inform him of the expertise of their delivery team. He informs me that they're a 3rd Party Delivery team/company and he'll get it rectified with a more experience team. Reschedule set for 12/11/2020, the team shows up and immediately alerts me to the filth that's on the couch. The couch that was delivered on 12/7/2020 was completely wrapped. The couch that was delivered on 12/11/2020 was partially wrapped in plastic. I called and expressed my frustration and was told that I would be given a $50 credit, and replacement sofa. The "compensation" came after I called after 24-48 hours of silence from the salesperson on the issue. I did receive an email addressing the issue and the woman, Mrs. Houston has provided the best customer service thus far. They offered to have a 3rd party to come out and clean the furniture or receive the original offer of a replacement sofa, which I chose. I've thought about it over the weekend and I'm inclined to cancel the entire order; they can take the filthy couch and chair back as the experience has been horrific. It's an insult to be offered a measly $50 for my inconvenience. Art Van would never!!!!!