We spent a long time in the store laying on and testing mattresses and ultimately chose a Sealy/Tempur‑Pedic. Unfortunately, our experience with the salesperson significantly hurt our trust. We were told two separate things that later proved to be incorrect: That Sealy/Tempur‑Pedic would not allow the mattress to be purchased unless we also bought a $380 base. That failing to purchase a mattress cover would automatically void the 10‑year warranty. After reviewing the actual manufacturer warranty, neither of these statements is true. The warranty requires the mattress to be used on a proper foundation and to remain free from stains, but it does not require purchasing a specific base or mattress protector from the store. I'm posting this to encourage others to carefully verify warranty claims directly with the manufacturer and not rely solely on what is said during the sale. Accessories may be recommended, but presenting them as mandatory is misleading. read more

Ordered a Kitchen Table and 4 Chairs - it took almost 2 months to arrive. All the furniture came in one box with literally 500 pieces that had to be assembled. I have bought furniture online and at IKEA where there was customer friendly assembly required but this was definitely factory level assembly that was needed. To add insult to injury a chair was damaged and even though I paid for the warranty / service plan GW refuses to replace the chair free of charge. Gardner White furniture is the absolute worst I have experienced in 40 years. I miss Art Van! GW should exit the furniture business. The "family" should be ashamed to show their faces in Michigan! Seriously... read more

Please do not shop at this furniture store, they sell JUNK!!! We bought a sofa over three years ago that had a defective cushion, could not be repaired. So they agreed to take the sofa back in exchange for another. So we bought a more expensive sofa two years ago, dual reclining. 18 months in and the motor died on one side so no recliner. We submitted a claim to their extended warranty repair service. AHM has been trying to get this repaired for three months now. The first scheduled service date, the guy had called in sick, A month later he was sent to the wrong address( even though the part managed to arrive at the right address). and a month after he showed up but had to leave after three minutes because of a family emergency. So now they are asking we wait another month for service meanwhile half of my couch remains unusable for 6 months. This is totally unacceptable customer service, will never step foot inside another Gardner White store again and I hope you wont either. read more

Order a new table and chairs. One of the chairs has an area that the stain didn't take well. Pointed it out the delivery person and was told to contact customer service. Customer service came out and said they would order a new back for the chair. Went to the store a week later and was told it would be 14 to 16 WEEKS before a new one would come in (Hopefully). NOTE to everyone..inspect every item and refuse delivery if you see an issue. read more

We recently purchased an Aireloom Nightstars 2000 LF Queen mattress from Gardner-White on Hall Rd. Our salesperson Karam Ali provided us with an awesome buying experience. He was super friendly, extremely knowledgeable and gently guided us in our new mattress selection. Karam made this a very pleasant experience. He is outstanding and we love our new mattress. Mark & Darlene. read more

After trying two other furniture stores nearby and being quite disappointed, we gave Gardner-whitr a chance. Our hopes were quite low, and we were quite wrong. Nikolai assisted us in finding a loveseat and king mattress. We let him know our budget and what we were looking for, and he helped us find exactly what we were looking for and even under our budget. We will definitely be back in 6 months when we buy our house. read more

Drove 40 minutes to see about getting a couch to find the store closing an hour early.

We had a non memory foam mattress for over 20 years and decided to purchase a new mattress. The salesman consistently pushed us to buy a memory foam bed saying it was much better. Well, that is definitely not the case. Now, less than one year later, we are experiencing very uncomfortable sleeping, back aches, etc... We were never told it was for side sleepers. We are not. We went online and chatted offering to just obtain a discount if we returned it and bought a new non memory foam mattress (attempting to be reasonable for the junk we bought), however no discount was offered and basically told no thank you. After thousands of dollars for furniture, kitchen, living room, bedroom and more, no reasonableness. Well, say good bye to this very rich buyer. Stay away from the inexperienced salesman that obviously doesn't know the products well. Also, stay away from a greedy company that is unreasonable with product sales when you have been a loyal customer. I will be sure to pass this one on to all that I know including these readers. Good luck!! read more

Shame on you GARNER WHITE SCAM Garner White raised the prices over the weekend to promote Lions game. If they WIN at the Super Bowl they pay my furniture purchase back to me. (Living room) Monday morning, I see prices go back down and it totals a $600 savings. I don't think I would have woke up Sunday saying let's go do a $600 bet on the lions. After being told by salesman Ronnie that they would do price match on Hall Rd Store. I called Only to find out Its NOT AVAILABLE WITH LIONS promotion We will never go back!!! Scammers read more

Absolutely do not shop at this store. I know in Michigan we have lack of furniture stores however they will not stand by their warranties and their pledge! They have the absolute worst service possible-you will continue to get the runaround for months on end! We purchased mattresses that clearly were defective when you buy two mattresses that are supposed to be exactly the same and one is totally soft and the other one is totally hard yet they're called the same exact name and Gardner White will not fix this without us paying more money...DO NOT SHOP HERE! read more

My boyfriend and I stopped in Saturday to look at furniture for our new home. The store itself was very busy and all the associates were busy helping guests. Rosa was very friendly and greeted us and let us know there will be a wait. No worries, that gave us plenty of time to look over the show room. We were on the hunt for new living room furniture and proceeded to sit on neatly every set they had. We found several we liked and Rosa came by to check on us periodically and told us about the current sale and deals. While we didn't have any plans to make any purchases this particular day, we ended up putting a deposit on a sectional to get the sales price and current deal. Rosa wasn't pushy by any means. We didn't feel obligated to purchase anything. She was able to answer all our questions- even let us know if we would be able to get delivery since we're moving to an area nearly an hour away. We look forward to having our new living room set in our home shortly. read more

Gardner-White - Pet friendly! - Furniture Stores Near Me - Macomb Township, Michigan

So far, this has been my worst experience purchasing furniture in my life. Went into Gardner White to purchase a new modular sectional sofa as a gift for my wife. On floor sales were friendly, although lacking detailed knowledge of the pieces I was interested in. I ultimately found something she would love, paid cash for it that day, was told some pieces were in stock but should expect delivery within a "couple weeks" and went on my way. A couple of weeks went by before I reached out to inquire on an expected delivery date. I was informed that my items were on back order and I would be contacted when the items arrived. A couple of more weeks passed. I then again reached out to Gardner White's customer service to inquire on expected delivery. I was again told that my items remained on back order and that I was basically at the mercy of the shipper/manufacturer. Fast forward another month (now at 8 weeks since my original purchase) and I was contacted to set up delivery. Delivery day came, the crew were polite and professional but noticed halfway through assembly that one of the seat backs was shipped incorrectly. The delivery/assembly crew made a report, took photos and told me I would hear from customer service within 30 minutes to set up replacement. Instead, I reached out after 2 days of hearing nothing. I jumped through all of the hoops to get someone scheduled to come to our home and "verify" that we did indeed not receive correct pieces of the sofa, which took another 2 weeks. The service tech arrived and was immediately frustrated that he was sent to our home for a 2 minute visit to verify what had already been confirmed via photo and phone call. On February 1, we were given an estimated delivery date for the week of February 16 for the incorrect piece. On Friday February 21, I reached out to Gardner White customer service yet again and am now being told my incorrect piece now has an estimated arrival date of the third or fourth week of March. Nearly another entire month. That brings the entire experience from walking through Gardner White's door to having a complete piece of furniture to 16-17 weeks (provided our piece arrives). Meanwhile I have an incomplete sofa in my living room with pieces I cannot use. We have been more than patient with the situation, but now this is ridiculous. Why has the communication been one sided Gardner White? How does a company your size and with your previous reputation not have the ability to manage customer service or your logistics better than this? Why isn't your sales team honest about what to expect once an order is placed? I implore you to do better... read more

The sales rep and I discussed dementions before purchase. The furniture was delivered. It doesn't fit into the basement door. Then take a 25% restocking fee!!! That's horrible! I practically begged them , but they will not budge. This is disgusting. Gonna call 25 people over the next 2 weeks to do more bad reviews. This place is scamming. 25%. My entire family is disgusted read more

Will never shop at this store, they do not stand behind their products, I bought a new mattress and the salesman sold me on a mattress cover that cost $300 the thing is so slippery fitted sheets won't even stay on the bed. I tried to return their garbage product, Customer satisfaction means nothing to this company. read more

These are complete thieves. Takes you two hours to get a couch set you pay you are buying because the sales person is an idiot that hardly speaks English. They sent the wrong set. But they say it's your fault? You owe more money. Not looking for a discount just want what I paid for. Then they bring the chair 5 days later set it up. Go to sit down THEY WRAPPED THE CORD AROUND THE MOTOR. WHY DO WE PAY FOR THIEVES AND IMBECILES. Art Van you really did the people wrong by letting these thieves and liars dishonor a true American company. read more

Gardner-White - Why was it wrapped around the motor? Delivery persons fault. - Furniture Stores Near Me - Macomb Township, Michigan

We decided to walk in and look around. I went towards the bedroom area, and a woman greeted us. She offered us help if we need it. You can tell they make sales, but they try not to be too pushy on you. They stand near a computer, or have someone that works with them near one in the area. This is so that if a customer has any questions or concerns, they can get help right away. I liked the pricing on the packages on their furniture. The male and woman had great customer service skills, and we explained we didn't need anything any time soon. We just wanted to seek out options. They both understood that we wanted space and left us to look at items, allowing us to reach them as well if we needed it. This made me feel more comfortable because I don't like feeling suffocated. They even told us about the pricing on the back for individual items or group items for deals. If you buy the price on the front, you can get a gift card, tv, or money towards your next purchase with them. read more

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I wouldn't recommend GW to my enemies. I bought my leather couch love seat and recliner from them. My couch and recliners color faded and needed repair. The recliner was fixed the first time by their after care warranty. They have been out 3 times to fix the couch and having to come out a 4th time. I went to the store and they claim it's no longer their problem. I pointed out that they selected the warranty company. The stitch lines do not line up between the seat backs. The head piece is out further than the other two pushing your head forward more. The back leather piece was put on with major wrinkles as well as exposed staples and some tearing due to being stapled and pulling staples so many times. No matter who you call you get sent to someone else. This has been going on for a year. My furniture was delivered on three separate dates. Once I received the last piece i noticed that one of the previous pieces back side was scuffed like it had been dragged on cement. GW own repair guy came and told me it should be replaced. I called GW service and they told me I was past the date to complain. I explained it was bc I waited for all the furniture, to be delivered. They told me they would repair, add a little dye but not fix the scuffs or I could get a new love seat but that would void the extra protection warranty I had purchased, for all my pieces. A nightmare from the day after they took our money. Stay away!! Every tech has told me what they should do to repair but GW, or their warranty company, keeps sending pieces to fix. I have been told they should replace it or bring in the entire back section and not pieces. They put it in their reports and take photos. Nothing changes. I would buy cheaper furniture and give it away every five years and still save money and the headaches. I will never buy from them again. They get a one bc zero isn't available. read more

Gardner-White - Wrinkled back compared to the middle section. Material isn't on tight. - Furniture Stores Near Me - Macomb Township, Michigan

This was the worst furniture buying experience I have ever had. I have shopped at Art Van, Gormans. Value City... this place is terrible. They lied about the delivery date at the time of purchase. 2 months later, I have to call them week after week to check status, as they string you along by claiming they'll provide weekly updates. They then texted and called me about the delivery, scheduled it, nobody showed up the day of, nobody called... I had to contact them to find out that the item was "damaged", with no detail on what was damaged, where, etc. Seemed like a complete lie. Then I get put back into the loop of calling them and being given the weekly run around again... Everybody is facing the pandemic, everybody has supply issues; the issue here is honesty, communication, follow through, consistency, and ability to honor a commitment to the customer. Take your business elsewhere and avoid them. Buying furniture should be a joyful experience, not a run around with absolutely nothing to offer to make it right with the customer. read more

What a joke! Received a mailer with a coupon for a free flag blanket. Got there only an hour after they opened, and they were already out, saying the line was around the building before they even opened! If they're going to send out 10,000 flyers, they should have had more than 50 blankets to hand out! If that's the way they're promoting their furniture, how bad are they in other aspects of the sale? No thanks - I'll find another company with better customer service to make my furniture purchase! read more

Very nice friendly people until they get your money. They have no interest in customer satisfaction after the sale. Buyer beware, if you have an issue with the merchandise after the sale, you are on your own. read more

I am so disappointed and the very nasty experience that I have to go through by purchasing a king size bed pay top dollar and purchasing a foundation that goes underneath the mattress that absolutely did not fit. After three different attempt day after day and this is a day for and now no one seem to help me or can do anything about it, when I contact the store itself and asked to speak to a manager, and she said her name was Latisha and she was one of the managers. I explained to her how frustrating this was and the reason why I had purchased this bedroom said was to have a deliver the following day and I was told it wasn't gonna be a problem. but instead, it's a major problem because I cannot even use this one. Don't have a foundation that goes underneath. My mattress three different days was the wrong foundation and three when I asked to get my refund back because I'm not gonna wait anymore and I'm not gonna play this crazy game. make sure do not go and waste your time and waste a single dollar because this is a ridiculous service or the ridiculous quality and none of these store managers wanna be any help to you or the one that's making a mistake. read more

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Bought some miscellaneous items at the Hall rd location. It was like the old Ollie Fretter store where 15 sales people swarmed you and then Tom told us his name and followed us all around the store. We picked out about 5 smaller items and it took us 3 hours for him to figure out how to place the order and added additional items and screwed up the order. Tried upselling us $150 on stuff we didn't ask for and the sales 20% is a scam. They do the old bait and switch and then need to run things past the manager. Then after a week our stuff arrived and my wife received a text at 11pm from Tom asking if we received our stuff. Since when is Gardner White working at 11pm? Lost our business and to be honest we bought 2 amazing Ashley brand automatic recliners from Amazon with free next day deliver and inside install and setup. The recliners are amazing and we saved $2400 by not buying from Gardner White. Pretty soon will be Art Van the out of business furniture store. read more

Horrible experience.... Yesterday I went in to get a bedroom set for my new home and asked about getting a mattress first before looking at any thing else, was met by their employee Patty, extremely rude and down talked me and my wife the whole time. Acted like we had no money and kept over talking us just trying to upsell us the temperpedic. And then proceeded to say "well since you're so uneducated let me explain this to you" and continued to try to sell us the most expensive mattress on the floor. And after telling her about 15 times through the whole interaction that we weren't interested in a temperpedic she shoos us in the back corner to the discounted floor models that are dirty and gross just to turn around and see her obviously gossiping to another employee about us. I just bought a 6 bedroom house and just wanted to furnish my guest rooms but I will never be coming back to this store. Ended up getting everything I needed from Value City. Didn't try to upsell me on anything and they were extremely nice & knowledgeable. read more

We took my mom here when she needed a new mattress. We were greeted promptly by Larry who took his time with my elderly mom and showed her a few choices that would fit her needs and budget. After trying the selected mattresses out, she decided on the perfect one to fit her needs. Since she has difficulty at times with her balance, he suggested a lower profile foundation so she could sit and touch the floor when getting in and out of bed. As my mom was finishing up the purchase process, I was able to sit there for a few minutes and watch the hustle and bustle of the other employees taking care of customers and every person there was not only busy, but professional as well. The entire sale went smoothly and Larry was helpful, kind and patient and my mom is happy with her new mattress. read more

Would have given 0 stars if I could. You purchased a couch and recliner. The couch also reclines. I have had this furniture for 3 months and the below the footrest bent. This is thick metal. We have 3 grown adults in our home and are not abusive with our furniture. The tech came out took 1 look and says it's not covered. I should have bought the protection plan. You would think the manufacturer would fix this. When I spoke with the manager he was a real ass and said "you shouldn't be so tough on your furniture ". I will never shop here again. If they and their manufacturers can't stand behind their products, then I can't stand behind them. Also, this is one of their fast selling couches. BUYERS BEWARE! read more

Gardner-White - This is the metal that bent. - Furniture Stores Near Me - Macomb Township, Michigan

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It was pathetic customer service, ordered brand new bed worth of $1300. They did not fixed when it's delivered, even after calling many times they were not able to fix it in two service calls. 1. Customer service people are really bed at replying 2. Delivery guy did not do their job In attempts 3. Sales guys is not assisting to resolve issue. 4. They said they won't refund me as well. Don't know what to do ? read more

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Very Disappointed I ordered a sofa love seat and chair The love seat was too big and I was charged a 169.00 restocking fee even though I exchanged it for the chair that came with the set. The same thing with my cocktail tables the square tables did not fit the area I exchanged them for round tables on line $100 plus restocking fee I called cooperate and was told "oh well that's the policy" "Oh well" I won't shop at Gardner White Again. Bad policy and a bad attitude. Zero Stars Never Again. read more

We had to wait over 6months for delivery, but we were told that could happen once we purchased. I do love our couches and the service we received was great. The staff was not pushy and they were extremely busy that day and apologized. The delivery was good also, the guys were working hard and were very careful and respectful. read more

I purchased a mattress and adj bed frame from a sales guy named Cruz. He told me that the bed would not be delivered without the adj bed frame. Of course the bed was delivered and no frame!!!! Now I have called 3 days in a row and still no bed frame. He lied to make a sale!! What a loser. That's why I will not help out a salesmen again. Should of bought it on line like I always do!!! Greg! read more

Spent $1800 here on a dresser and media cabinet. I bought because it was solid reclaimed oak. When delivered the workers were rushed and rude. They flew out before I had a good chance to look the pieces over. I was new to it and regret signing the papers before they left. They left a mess, a total mess on my floors and did not speak English. Their shoes left dirt stains that took hours to get out. I called the next day to tell them I found scratches and stains on both pieces. The customer service was absolutely the worst- the woman on the phone literally yelling at me that it was my fault and nothing could be done except wait for a month for someone to come out, telling me I was basically stuck with what I had and I'd be lucky if they even considered replacing them. I spent another $1700 having the pieces stripped and restained by another company because I was so annoyed at her yelling and disrespect. I spent twice as much but they are the ones who really lost- because I will never shop at such a place that talks in that manner ever again. The pieces also look a million times better without the chinzy gauze they put on top of it. It was expensive to fix but a lesson well learned. Never again. read more

Worst store ever, Gardner White on Hall road in Macomb. These people do not care about anything and all they want is your money. They delivered a bed with the wrong equipment now I called because the equipment is not right and they told me I only had seven days to change it, I spent $3000 on this bed with a bed left and they told me it's my problem. I guess they don't about their customers. Shame on you! read more

First time home buyer and last time home buyer of Gardner White furniture. Customer service is embarrassing and the sales staff solution is just buy more. Store manager could care less that I still don't have my furniture and it's 6 months later; they charged my card and have had my money since early November. Mirror was shattered when we opened the box, customer service said it was my fault. read more

I received a call and several emails on November 9th stating my order had come in and they were scheduling for deliver for Wednesday, November 11, 2020. Well, low and behold, here it is Wednesday, November 11th at 2:00PM I contacted the Gardner-White store on Hall road in Utica, MI, where I had placed the order. I called to check to see when my order was coming today. I find out, I'm sorry, but your order is not here. I said why did someone from your department email me and called me directly stating the order came in. Here I've been waiting all day and no one called to let me know or apologize for the mistake. They stated, I see possibly it might come in on Friday, well, once Friday gets here. If it's not here then I'm canceling completely and I will never do any business with them again. As I see it. Where is the Customer Service and communication from this company? This is extremely sad. read more

We bought a couch from Gardner white on hall road less than one year ago. Within that first year we noticed the cushions already needed to be replaced. The manager sent out someone to review the couch and they agreed they needed replacing. However we got an email after they agreed to the replacement they were now not going to honor their word. We are now fighting with them over the issue. Of course they agreed to send someone out on the day we were buying a $4000 mattress. Be very careful with your purchase. read more

Never again, staff was rude to the point I just walked out. Getting ready to furnish a complete great room and kitchen you would think they had the money and I was trying to sell! read more

Ordered an item on line. When I received it was not as expected. I was told to return to the store. The order was 189.00. I was only refunded 100.00. I was charged a 25 % re stocking fee for an item I never saw. I also was charged a 42.00 delivery fee. This ridiculous that Gardner White charges this. No company charges restocking on on line orders. In the web online orders I talked to a very rude lady Maryann. She said there no one else I can be transferred to and continued to be rude. We have bought thousands of dollars of furniture in the past and will not shop there. I hope the 80.00 was worth it. read more

Waited months to have my furniture delivered. I was constantly ignored by Ryan Godin, sales and Victoria who was said to be the customer service manager despite being months over due for delivery. Finally, my furniture was delivered and they tried to sneak me a floor model with hopes I wouldn't realize. Months later, I'm still ignored even when I go into the store and it's not been made correct. read more

IF I COULD GIVE ZERO STARS I WOULD. I am completely outraged with my experience here, and now that I have read through the recent reviews I can see that I'm not alone. I have purchased from this store in previous years and had a good experience, so I didn't think it would be any different this time around. My fiancé and I went in September 6th and purchased a mattress and were told it would be delivered by September 11th the latest. In fact, that was repeated to us numerous times by the salesmen prior to even actually saying we would like to purchase it. We filled out all the information to have financed, and were once again told we would have it before the end of the next week- he even gave his personal work number to be contacted if you we have any issues. So the 11th comes and goes, and we call because we have heard zero updates- you can't get ahold of anyone, so you hold for customer service which takes an ungodly amount of time, (and you speak with someone who isn't even at that location) and they told us by the end of that Current week we will have it. So another week goes by, we call the personal salesman number- and no one answers AND you can't leave a message, so we call customer service AGAIN and are told yet again.... end of the week. So more time goes by and I receive a call last Wednesday saying our mattress is in and can be delivered the next day, I explain how that does not work for us because we were leaving for out of town and asked for Monday. They tell me that actually Thursday (the day they just said) would be best.... I said again... we will not be home and it has to be Monday (wtf?!) so they agree and tell me Monday is set for delivery. So Sunday night we dismantle our current bed to prep for delivery. Monday rolls around, I was never notified for a delivery time frame. I give it some time and then decide to call and ask what the deal is. Yet again, you cannot speak to a human. We called the salesperson, the delivery area, and customer service, after trying for about an hour, we speak with someone who let us know that our mattress was delivered- I explain to her that I needed to speak with someone from that store immediately because this is unacceptable. She said she would have someone call me shortly. I waited about an hour before I just drove up to the store myself and waited for someone to help which also took an unreasonable amount of time. In the meantime, our salesman realizes he knows us and proceeded to try and help. We were there for about an hour and told that everything was handled and we will have a bed the next day. Well the next day came and we were told delivery is 6-11PM (ridiculous) then later in the day we are told delivery time changed to 9:30pm-12:30am - Is that time frame a joke??? And then we see it says we will only be receiving a bed frame and box springs- NO MATTRESS! We call the store instantly, got lucky and someone answered and told us that the mattress isn't even in stock until middle of October and there is nothing they can do. This is absolutely unacceptable and completely unprofessional and we asked for a full refund. I highly encourage everyone to stay clear of this place, I know I will be. read more

I'd give zero stars if I could. They do not stand by their warranties - even if you pay for an extended warranty. My boyfriend purchased a bunch of furniture to outfit his home - leather reclining sofa, dining room set, master bedroom set, children's bedroom sets, tables, lamps, etc. They sold him an extended warranty for another $700. His leather sofa fell apart within the first year. The seat where he normally sits popped a spring and leather looks totally worn out. He's not a big guy and isn't rough on his stuff. Now we're in a new house together and his sofa has to go in the basement because I don't want the crappy thing upstairs. Gardner White won't honor any sort of warranty. They said they'd only cover accidental damage like cuts or burns. Customer service is the WORST. They are unpleasant and not accommodating at all. Btw, we also spoke with a salesman at another location a while back while taking my mother shopping and he said that he purchased the same sofa and had it replaced 4 times due to the same issue. Spend a little more somewhere else. You get what you pay for and this is junk! read more

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I bought an ottoman for $500 two weeks before Christmas as a present. Once the present was delivered it showed up grey and not brown as we had ordered. I was told they would charge us $125 restocking fee to get the brown one I ordered. Now I have to live with a dark grey ottoman that doesn't match our brown couches. Horrible experience. read more