Ordered 2 chairs w/matching ottomans back in February. The virus hit us in March and we went into lockdown....for weeks. Ethan Allen called the beginning of April to schedule delivery. And was surprised when we said no. Seriously? I informed them that it would be quite awhile when we would be comfortable having strangers in our house, especially strangers who are in and out of other people's houses and potentially becoming exposed and passing it along. I explained I have asthma and we are both high risk for this virus due to our age. Still....it is now June, and they have called 4 times - Four. Times - trying to get us to agree to have this furniture delivered, no doubt just so they can get paid. Offering to stick it in our garage was highly insulting. We finally decided that as long as this virus is still out there, we cannot take a chance on exposing ourselves with strangers coming into our home, so my husband called and asked to cancel and explained why. They could have cared less about our well-being. He was informed - get this - that we had 72 hours after ordering to cancel, and that was it, period. I'm appalled at the lack of caring of another person who could potentially die from this virus if they contracted it - they didn't care, and it came across that way. There's a way to handle situations that are out of our control, and times to make exceptions - this was one of those times. It wasn't like we simply changed our minds and didn't want it anymore. This is a terrible world we live in,it's worse now than it's ever been...and then we're blessed with retailers like this. Lack of empathy shouts loud and clear from this store. So, they will ultimately be keeping our $2000 down payment....and also the furniture. Lovely people, aren't they? read more