I took my kids to this pumpkin patch location for years. The slides are fun for them though they got smaller and fewer every year. The lady there had been at this location for years and she remembered us and was a nice lady. The lady stopped working there last year.
Today (Sunday, 10/1/2017) our fun was rudely stopped and I will never bring my kids here ever again.
The couple now working at the entrance were unprofessional, dishonest, rude and offensive. I presented a printed coupon from their website (www.abctreefarms.net). It stated "Coupon is valid every day from 10/1 to 10/20 and from 10/21 to 10/31 coupon is valid from Monday to Thursday only. ...." (word by word with punctuation). That is, valid every day from 10/1 (today) until 10/20, and then after, only Monday through Thursday. The guy taking tickets said only "Monday to Thursday only" mattered, and refused to grant the coupon because today is a Sunday. But today is 10/1 when the coupon should be valid every day until 10/20. I was very surprised that his English was so poor, so when he said he'd call his boss, I was relieved. I did ask him to read the whole sentence from the coupon to his boss. I don't know how his conversation went with his ABCTreeFarms boss, he came back telling me the coupon is only valid from Monday to Thursday. Then he said "I can do you a favor and take this coupon today", and he looked down at me, asserting his authority and said, "you know I don't have to let you in today".
I was mad at this point. I don't appreciate being portrayed as a scammer. A small valued coupon is just a small deal, but the company was being dishonest and that guy tried to put me down. If this company does not want to honor a deal when they have already lured the customers in, they simply should consider not to print the coupon on their website.
The employees of this company should get some customer service training, maybe some English language training also. They should also have knowledge of all their current offerings.
I voiced my opinion, and I used the word "dishonest". At this moment, the guy and his wife both jumped at me saying they would call the police to remove us from their property because we were disrupting their customers. Even when we went out of the place and stood in the parking lot talking with each other, the guy and his wife came out of their facility, and again threatened to call the police.
Well I am certainly telling more of their customers on Yelp now, of this horrible experience.
When someone can look at all news and call them "fake news", I guess they can look at black and white printout and point at "Monday to Thursday" and ignore the preceding text saying the restriction only applies after 10/21, but applied every day up until then.
One thing for sure, I will not give my money to this pumpkin patch ever again. read more