Sacramento Chimney Sweeps- Great service, honest and efficient. Helped clean our dryer and chimney.read more

Excellent service for a very competitive price. We used Sacramento Chimney Sweep for a chimney…read morecleaning and couldn't be happier with the service.

I am writing as a deeply concerned and frustrated potential customer who has experienced an…read moreunacceptable series of failures by your organization. On 10/13, I spoke with Christina to schedule a fireplace cleaning appointment for a date shortly after our call, with an arrival window of 8:00-11:00 AM. During that same call, I requested that a supervisor contact me regarding additional questions. No one from management ever returned that call. On the day of the appointment, the technician never arrived. At 10:00 AM, I contacted Jeffrey, who informed me the technician was running late and would arrive in the afternoon. No one showed up that afternoon either. When I spoke with Jeffrey again, I provided my address a second time. He then sent a confirmation notification containing the wrong address and even the wrong city. I called back once more to correct the information so the technician could locate my home. Despite all of this, no technician arrived at any point that day. At 4:00 PM, a customer service representative called to inform me that the technician "had something to do with his wife." This explanation was completely unprofessional and unacceptable. I demanded an immediate call from a manager. No one contacted me. To this day, I have still not received a single follow‑up call from any member of management. Adding insult to injury, I began receiving text messages a few days later offering to reschedule the fireplace cleaning. I made it clear that, given the severe inconvenience and complete lack of service, the cleaning should be provided at no charge. I received no response. This entire experience is a clear example of extremely poor customer service, a lack of basic professionalism, and an absence of any meaningful management oversight. Despite multiple requests, not one manager has contacted me. Based on the conduct I have witnessed, I cannot recommend this company to anyone. If these practices continue, it is difficult to see how this organization will remain in business.

One star, despite getting a good price of $50 to replace a window screen, and $299 for inspect…read moreand clean chimeny, I expected to clean the chimney area, meant inside chimney and at base of chimney or anything in contact with chimney. Alex went up to the roof but did not clean away the debris up against the chimney, he took pictures but did not clean up the debris. I paid $100 for sealing the cracks in the chimney box and he did a good job with that. The inspection on the outside is where things get quite questionable, Alex advised they would fax me back and estimate of any additonal work. The estimate is for $1007. The report lists the condition of my Chimney report as "unsatisfactory" It also says the note is d/t the exit set up of the chimney, but that is not explained. further down in the estimate. Then below are 3 items for remediation. Repair to cap arrestor is noted as "rusted" needs prime and paint, then next box says " preventative" and " fire hazard", $259., the next is Chase cover " rusted or discolored, needs prime/paint, says "preventative" $399., for the base of chimney says " flashing - water issues - install diverter next box says preventative - gives the code that lists water diverter or cricket. The pictures do not show any rust on the cap arrestor nor the chase cover only soot, and the discoloration is dirty water on top d/t it had just rained. The base of the chimney picture is covered with debris that alex did not remove before he took the picture which means he did not actually look to see if flashing was below the tile, nor did he see that there was flashing there w/ a water diverter that had been installed by my roofer in July last year. It can be seen in the picture zooming to the R. The quote says w/ the code either water diverter OR cricket, but when you talk to them they say well its better with both. When asked about the estimate they sell you that its all legitimate work but then say, estimate does say preventative however, estimate also says condition of chimney is "unsatisfactory". If this is work that is not necessary at this time estimate should say currently satisfactory, just because it could be better does not mean its necessary. I would even beg to differ that since they did not remove the debris at the base of the chimney, not only is the inspection of that area invalid, it is also incomplete work because he failed to " clean the chimney area". I have talked to them at length about the report and they justify the "type of work is code work" but not really necessary to my house today. They dont come right out and say, this all might be things you should do in the near future to be proactive. The cost of just priming and painting, per my brother in law who is a contracter said thats an hour job and they want to charge you $700 then wondered why for the cost they would not just replace the cap arrestor for that price? Since I did have roof work done by a licensed contractor in July I will be reaching out to him for his comments and follow them up here. Still 1 star not happy with overall feeling misled and work on roof w/ debris left incomplete work.

We moved to a new house last year where there was a fireplace with chimney, my previous home had a…read moregas fireplace so never had to clean that up. I reached out to EZ via yelp and they were responsive in sending out quotes. I explained my situation and they cane out to do a cleaning job. I didn't realize there was a lot of junk in the chimney that needs clean up periodically, they did a wonderful job in cleaning it up and making sure there was no debris left after the work has been completed. I am satisfied with the their service and would surely recommend and hire them in future

"Ron" showed up to clean my chimney. I have two side by side. He quoted mye$300.00 per chimney. He…read morealso said I had cracks in the chimney and fireplace. I asked him how much it would cost to repair everything. He quoted me $1400.00. He said he doesn't set the prices. I told him i couldn't afford it so he dropped the price to $1000.00. I said fine. He said he wanted cash so I went to the bank. When i returned he was getting ready to leave when i asked about the fireplace cleanout which was full of ash. He told me it would take time to clean it, then finally said it didn't need to be cleaned...It was full of ash and soot. He smeared regular morter all over my red brick chimney with his fingers (see pics)and did the same in the fireplace. The mortar he put in the chimney has already cracked and fallen out and I can literally rub the mortar off the chimney with my hand in most places. I have been trying to get a manager to come out to look for two weeks with no response. I will be filing a claim with the Contra Costa Superior Court Monday morning. I strongly suggest staying away from these guys...

Tim and Janice did a wonderful job repairing and sealing our chimney crown as well as cleaning and…read moresweeping the fireplace. They have reasonable prices and are easy to work with. I recommend their services.

Words can't express the gratitude I have or this company. They are professional and have a lot of…read moreexperience. I was given an estimate for chimney repairs by another company. I called this company and they assessed the repairs needed. They charged me 50% less than the other company. They took care of my needed repairs and then some. I highly recommend this company for all your chimney needs.

They live up to their name!…read more I first had them out two years ago to clean my chimney before converting my fireplace to gas and they did a wonderful job. The technician recommended that I get the dryer vent cleaned next, which I delayed on due to other things that were needed. Last week I finally got around to scheduling the dryer vent cleaning, which was today. I was incredibly surprised when Allen showed up and after locating the vent outside, told me I didn't need it cleaned due to the short distance of the vent to the outside. How refreshing to deal with a company with such integrity. That's what I call living up to their name! Regarding the fireplace cleaning they previously did, their workmanship was great. The technician (Troy) cleaned up well when he finished and their prices are the best I found. I highly recommend them!

I sent out a request for a quote via Yelp on a Saturday and Monday, they sent me a quote for $150…read morefor an inspection and cleaning or $200 if we have an insert. Our fireplace has an old insert, so our quote was $200. They gave me their cell number in their Yelp response and I texted back and booked my appointment for that same Thursday in a 12-4 window. They do offer Saturday appointments for an extra $25 to cover their technician's overtime who normally work M-F 40 hours per week, which I think is a pretty good option if I couldn't have taken time off during the week. That Thursday, I got a call from the technician saying he was on his way. Fifteen minutes later, he showed up at 2:30 and was very polite and neat. He was also friendly and accommodating to my dog who thought the technician was her new best friend. Around 45 minutes later, our fireplace and chimney were clean and he gave me the 411 on my fireplace, chimney and insert. I owed $200 as quoted and they accept checks, cash or credit cards. No Venmo or paypal. According to the inspection, my chimney was in decent shape but it was missing a few things. He also warned me that our insert was missing some key safety components and could be a fire hazard and why. This was important information we never knew about which gave us good food for thought. Now knowing the concerns, we may never use the insert again or have it removed completely so we can use our fireplace safely. The technician gave us quotes for some of the items he recommended that we need to get our chimney in good shape: 8x17 chimney cap - $95 Crown Repair - $140 Installing a clean out door - $150 Regarding our insert which had bigger problems: repairing door gasket and hinge pin (wouldn't completely solve the safety issues) - $150 Remove and take away insert - $200 This was an easy transaction with good work completed. Quick to schedule, available quickly, showed on time, gave me a report and quotes. Then all done in 45 minutes. Definitely recommended

Easy staff to work with. Took the time to understand our needs and wants in a custom fireplace. The…read morefloor had lots of options on display. We found just the right option for us with a few added tailored options for the perfect fireplace. The installation went smoothly and it works fantastic. Kicks out lots of heat with the variable speed blower. Very nice looking flame. From sales to purchase to service to price all went extremely well.

Custom Fireside about 10 years ago replaced our wood-burning fireplace with a gas fireplace. We had…read morea minor hiccup a few weeks after it was installed. CF quickly jumped on it and we hadn't had any problems since. Then, a few weeks ago, our remote seemed not to work not to mention the unit itself unit was filthy. CF's tech, Will Nuezca, showed up right on time and within minutes had us up, running and with a clean unit that looks and runs like new. As an added benefit, Will took a chatty but professional approach to his task explaining what he was doing and why as he went along. Worth every nickel we spent.

Excellent work servicing on chimney. Tech was on time, professional and friendly. Highly recommend.read more

Scheduling was quick and easy, office staff provided several appointment options. Cecil came out to…read moreinspect and gave such a reasonable quote for chimney repairs on our older home that we hired them on the spot. He provided guidance on what repairs were urgent and what could wait - super helpful information when you inherit an older home in need of a lot of work. Repairs were expertly done and the house was left exactly the way they found it. We will definitely call them again.

Updating this review because we moved and had Joe come out and inspect the fireplace and chimneys…read morein the new house. The house is 100 years old and the prior occupant hadn't cleaned the chimney in a long time. Joe was able to come out very shortly after I called, and when he came out he was able to diagnosis a few fairly significant issues that needed to be addressed. He then put together a very competitive estimate on the spot. Joe and one of his guys came out the next week and took care of everything. They were very efficient, tidy, and communicative, and the work product is excellent. There were some hiccups throughout the day that were not Joe's fault, and he just rolled with them, found solutions, and executed with barely any delay. And as I wrote in my last review, he is an incredibly nice and friendly guy. He's also very honest, straightforward, and open. I completely trust him and highly recommend him to anybody needing chimney and fireplace work.

Highly recommend. We called and the owner Joe was so helpful. They were able to come out within…read morejust a couple of days. We met Christian the technician who did out initial inspection. He was friendly and professional. We had quotes from other companies that were much higher. Joe was so honest and helpful!! He was very patient explaining everything to us. Christian was so kind and friendly. We can now use our fireplace for the first time in 7 years! Chimney cleaned and repaired! Thank you so much Aloha team!!