Elite Fireplace & Dryer Vent Services impressed me from start to finish. Their scheduling team…read moremember did an excellent job of setting up my appointment for the same week that I called in, to ask for a service visit. The service team arrived on time and did a very professional and thorough job in servicing both my fireplace and dry vent. I will use the Elite Team annually, going forward, to keep my units safe and performing well. Elite also had a fabulous Springtime discount offer, that I got to take advantage of, saving me $200. Lastly, I am giving out to my neighbors, the Elite Business Cards that my Service Rep gave to me. I am encouraging my neighbors to use Elite, as well. Elite Rocks!!!

I trusted fellow Yelpers when trying to locate a fireplace/chimney cleaner. I'm grateful to them…read morefor helping me find Elite Fireplace! THANK YOU! It's so difficult today to find trustworthy, reliable, dependable, and professional businesses that provide superior customer service and, what my husband refers to as, "squared away" people. At the time I scheduled the appointment, the lady who booked it, gave me all the details, including the cost, and what would be inclusive in that cost. Although I scheduled the appointment, I had to work so my husband greeted Anthony when he got to our home. While I was at work, my husband was sending me text messages about Anthony, how much he liked him, how professional, articulate and smart he was. My husband is not a subject matter expert when it comes to fireplaces or chimneys, however he is a retired engineer, and has a strong family history of working with and for multiple companies and people directly involved in "the trades." Because of this, everything that Anthony went over with my husband, was on point. Anthony and the company he represents, has integrity. This is another quality we don't get from businesses or companies today. Everything went as promised by the person that scheduled my appointment. We had a full report by the time Anthony left with pictures and costs for each item that was suggested. Anthony also strongly encouraged us to not use our fireplace! We love fires, but continued use, in the current state of the fireplace, could pose a safety risk. Most people wouldn't want to pay the cost for the inspection, but it was worth every single penny to us! Our home was built in 1947, and has probably not had many if any repairs at all. Note to the owner: I am sure you treat your team wonderfully well, but please continue to do so. Staff members like Anthony are difficult to find. I've been managing healthcare operations for most of my career and people like Anthony, not necessarily fireplace technicians, but in the workforce as a whole, are few and far between when it comes to representatives of your company.

They live up to their name!…read more I first had them out two years ago to clean my chimney before converting my fireplace to gas and they did a wonderful job. The technician recommended that I get the dryer vent cleaned next, which I delayed on due to other things that were needed. Last week I finally got around to scheduling the dryer vent cleaning, which was today. I was incredibly surprised when Allen showed up and after locating the vent outside, told me I didn't need it cleaned due to the short distance of the vent to the outside. How refreshing to deal with a company with such integrity. That's what I call living up to their name! Regarding the fireplace cleaning they previously did, their workmanship was great. The technician (Troy) cleaned up well when he finished and their prices are the best I found. I highly recommend them!

I also want to add that the guy that "cleaned" my chimney. . .no vacuum was used. Didn't hear or…read moresee him inside my fireplace. I don't think he did anything. The visible part of my chimney from inside is caked with soot (and I don't burn a lot). I base this on the first time they came out. The two guys spent a lot of time cleaning, laid out a tarp and vacuumed. None of that with the last guy. I was really impressed with the first team. This business has obviously gone way down hill.

Super nice and professional. Great communication…read more Did a great job getting the moss and leaves off my roof and making my chimney not smoke up my house for the first time in years. He took on added requests of washing my skylight and trimming back an annoying tree without fuss. Recommended whole heartedly1

Requested a fireplace cleanup because of fallen leaves from an outside tree that somehow made it…read morein and also for unexplainable sudden influx of flies inside the fireplace. Francisco was able to squeeze in an appointment the following day and gave me a reasonable estimate for the work. Long story short, he discovered that the problem was more than what was mentioned beforehand and involved dead rodents that somehow made it into the flue (stuck somewhere in the middle), probably made their way in through the said tree. Francisco was able to clean everything up. He was very polite and even entertained a barrage of questions from my 8yo son. Thanks again, Francisco for a job well done.

I am writing as a deeply concerned and frustrated potential customer who has experienced an…read moreunacceptable series of failures by your organization. On 10/13, I spoke with Christina to schedule a fireplace cleaning appointment for a date shortly after our call, with an arrival window of 8:00-11:00 AM. During that same call, I requested that a supervisor contact me regarding additional questions. No one from management ever returned that call. On the day of the appointment, the technician never arrived. At 10:00 AM, I contacted Jeffrey, who informed me the technician was running late and would arrive in the afternoon. No one showed up that afternoon either. When I spoke with Jeffrey again, I provided my address a second time. He then sent a confirmation notification containing the wrong address and even the wrong city. I called back once more to correct the information so the technician could locate my home. Despite all of this, no technician arrived at any point that day. At 4:00 PM, a customer service representative called to inform me that the technician "had something to do with his wife." This explanation was completely unprofessional and unacceptable. I demanded an immediate call from a manager. No one contacted me. To this day, I have still not received a single follow‑up call from any member of management. Adding insult to injury, I began receiving text messages a few days later offering to reschedule the fireplace cleaning. I made it clear that, given the severe inconvenience and complete lack of service, the cleaning should be provided at no charge. I received no response. This entire experience is a clear example of extremely poor customer service, a lack of basic professionalism, and an absence of any meaningful management oversight. Despite multiple requests, not one manager has contacted me. Based on the conduct I have witnessed, I cannot recommend this company to anyone. If these practices continue, it is difficult to see how this organization will remain in business.

One star, despite getting a good price of $50 to replace a window screen, and $299 for inspect…read moreand clean chimeny, I expected to clean the chimney area, meant inside chimney and at base of chimney or anything in contact with chimney. Alex went up to the roof but did not clean away the debris up against the chimney, he took pictures but did not clean up the debris. I paid $100 for sealing the cracks in the chimney box and he did a good job with that. The inspection on the outside is where things get quite questionable, Alex advised they would fax me back and estimate of any additonal work. The estimate is for $1007. The report lists the condition of my Chimney report as "unsatisfactory" It also says the note is d/t the exit set up of the chimney, but that is not explained. further down in the estimate. Then below are 3 items for remediation. Repair to cap arrestor is noted as "rusted" needs prime and paint, then next box says " preventative" and " fire hazard", $259., the next is Chase cover " rusted or discolored, needs prime/paint, says "preventative" $399., for the base of chimney says " flashing - water issues - install diverter next box says preventative - gives the code that lists water diverter or cricket. The pictures do not show any rust on the cap arrestor nor the chase cover only soot, and the discoloration is dirty water on top d/t it had just rained. The base of the chimney picture is covered with debris that alex did not remove before he took the picture which means he did not actually look to see if flashing was below the tile, nor did he see that there was flashing there w/ a water diverter that had been installed by my roofer in July last year. It can be seen in the picture zooming to the R. The quote says w/ the code either water diverter OR cricket, but when you talk to them they say well its better with both. When asked about the estimate they sell you that its all legitimate work but then say, estimate does say preventative however, estimate also says condition of chimney is "unsatisfactory". If this is work that is not necessary at this time estimate should say currently satisfactory, just because it could be better does not mean its necessary. I would even beg to differ that since they did not remove the debris at the base of the chimney, not only is the inspection of that area invalid, it is also incomplete work because he failed to " clean the chimney area". I have talked to them at length about the report and they justify the "type of work is code work" but not really necessary to my house today. They dont come right out and say, this all might be things you should do in the near future to be proactive. The cost of just priming and painting, per my brother in law who is a contracter said thats an hour job and they want to charge you $700 then wondered why for the cost they would not just replace the cap arrestor for that price? Since I did have roof work done by a licensed contractor in July I will be reaching out to him for his comments and follow them up here. Still 1 star not happy with overall feeling misled and work on roof w/ debris left incomplete work.

On September 16, I open a new Yelp project looking for someone to install a fireplace cover (glass…read moredoors, metal screen, etc.). I'm not picky about what kind--I just need something to keep my cats out of the fireplace. Den Defenders responds right away, "We can definitely help with that!" They send a technician named Joseph to my home a week later, and he recommends that I go with custom glass doors. He says he'll send a quote within a few days. He doesn't. Now it's October, and a couple of weeks have gone by with no word from Den Defenders. I try giving them a call. The friendly woman on the phone seems shocked I haven't received a quote yet and promises to have Joseph give me a call later that afternoon. He doesn't. Over the next couple of weeks, I try calling a few times. Nobody answers. My voicemails go unreturned. Fast forward to the morning of November 6, 11:02 a.m., when I get a text from "Josh" at Den Defenders. ("Josh" is in quotes because, as I learned later, these texts are AI generated.) It says, "One of our inspectors met with you earlier this year about your chimney project. Just wanted to check if you're still considering it." 'Well, yes, Josh," I think to myself. 'I *am* still considering it.' That's why I've been calling. I text "Josh" back, explaining that I still haven't received my quote. He says he'll look into it. (Again, while I don't know this yet, "Josh" is a robot and will say anything to appease me.) A few days later, I get another text from Den Defenders. This time: "To qualify for these rebates, your chimney or fireplace project must be completed by December 31st." I think, 'Wow. I would *love* for my project to be done by December 31st. In fact, I would have loved for it to be done already! Alas, I still haven't received a QUOTE.' I call, and I call, and I call. It is now December. Sacramento is steeped in its 15th consecutive day of fog. Temperatures haven't left the 40s in days. It would be lovely to use my fireplace right about now. I am starting to wonder if Joseph is avoiding me on purpose. Beginning to think that I am an incompetent husband incapable of managing even a small project around the house, my wife picks up the phone. Of course, this time, somebody at Den Defenders *actually* answers. (She calls from her phone, which gives some credence to my avoiding-me-on-purpose theory.) Anyway, after talking to my wife, a wonderful gentleman named Steven actually--finally--sends the quote. It's going to be $2,795 dollars for custom glass doors. I'm elated. At this point, I'll pay anything. My credit card is in-hand. But, wait. There's no link to pay the deposit. I call to ask for further instructions. There's no answer. I call again, there's no answer. I leave voicemails. Nobody returns them. I wonder, to this day, if anybody ever listens to them at all. My wife calls again, and Steven picks up on the first ring. He says there's been a problem: apparently, he was "never supposed to send that quote." We ask why, and he's cryptic. He says he'll call us back when he finds out more. He doesn't. It is now December 15. It has been three months since Den Defenders told me they could "definitely" do this project. Our Christmas stockings hang on the mantle, but instead of the brilliant glow of flames flickering through a tempered glass door, all I see is a thick slab of cardboard duct taped across the opening of the fireplace. Desperate, I try calling one more time. It must be a Christmas miracle, because somebody actually answers. I beg. I plead. I am not religious, but I pray. I'll give anything if Den Defenders will just let me pay for these godforsaken doors. I'll do anything to end this months-long nightmare. Rosann, the woman on the phone, is pleasant and apologetic. She tells me that Steven is unavailable. That Joseph is out sick. That she's actually from a different location and isn't quite sure what's going on. That she'll get back to me when she has some answers. Within the hour, I get a text: "After speaking to my team, we are unable to get a glass set for your unit." So now, here I sit. My den? Undefended. My wife? Disappointed. My resolve? Stronger than ever. There *will* be doors on my fireplace, but it won't be Den Defenders who installs them. TLDR: Den Defenders strung me along for months just to tell me they couldn't do the project--even after sending me a quote for the work. Two stars because the people we interacted with were nice enough, but I can't recommend reaching out to this company for any kind of custom project.

Shoutout Juan for smooth and clean install. Finished in 2.5…read morehours, kept work area clean and communicated process when arrived. Order process smooth, completed in-person consultation and scheduled install, exactly what we wanted.

I'm a big fan of Den Defenders. From scheduling an appointment, to the meeting, and ultimately…read moreinstallation of the door, these guys are fabulous. I love my door and Pedro Barrera was awesome. I highly recommend them if you're looking for a sleek and secure security door.

I recently purchase a security door and Pedro Barrera installed it. Pedro does great work and…read morequality work. He is very thorough and very friendly.

They arrived on time and and did a great job cleaning the sofa and rugs. Our grandson had no…read moreproblems with allergies because of our cats.

Be warned, entering small claims court. He Voided warranty claim within less than 1yr. Poor…read morecraftsmanship and can care less in customer service. Get ready to use Song-Beverly Consumer Warranty Act when dealing with Mr. Or Leedan. Hands down, a man that can care less about his workmanship!

Looking all over to find someone to put together my business items chairs, wall decor paint build…read morestairs basically everything because I'm a girly and I needed professional help lol. Also I'm a perfectionist, Through a referral I found Dan. He was on time. Did a great job putting my salon together. His prices were reasonable, did I mention he put everything together in my salon even made custom stairs ! Awesome job. Dan !

From the owner: Dan prides himself on conducting his business with integrity--and his genuine concern for a…read morecustomer's satisfaction. He will put in the extra time and effort to assure that satisfaction. Sure, repeat business and word of mouth are important, but to Dan, it's more about working with people to be sure everyone is happy in the end.