I am writing as a deeply concerned and frustrated potential customer who has experienced an…read moreunacceptable series of failures by your organization. On 10/13, I spoke with Christina to schedule a fireplace cleaning appointment for a date shortly after our call, with an arrival window of 8:00-11:00 AM. During that same call, I requested that a supervisor contact me regarding additional questions. No one from management ever returned that call. On the day of the appointment, the technician never arrived. At 10:00 AM, I contacted Jeffrey, who informed me the technician was running late and would arrive in the afternoon. No one showed up that afternoon either. When I spoke with Jeffrey again, I provided my address a second time. He then sent a confirmation notification containing the wrong address and even the wrong city. I called back once more to correct the information so the technician could locate my home. Despite all of this, no technician arrived at any point that day. At 4:00 PM, a customer service representative called to inform me that the technician "had something to do with his wife." This explanation was completely unprofessional and unacceptable. I demanded an immediate call from a manager. No one contacted me. To this day, I have still not received a single follow‑up call from any member of management. Adding insult to injury, I began receiving text messages a few days later offering to reschedule the fireplace cleaning. I made it clear that, given the severe inconvenience and complete lack of service, the cleaning should be provided at no charge. I received no response. This entire experience is a clear example of extremely poor customer service, a lack of basic professionalism, and an absence of any meaningful management oversight. Despite multiple requests, not one manager has contacted me. Based on the conduct I have witnessed, I cannot recommend this company to anyone. If these practices continue, it is difficult to see how this organization will remain in business.

One star, despite getting a good price of $50 to replace a window screen, and $299 for inspect…read moreand clean chimeny, I expected to clean the chimney area, meant inside chimney and at base of chimney or anything in contact with chimney. Alex went up to the roof but did not clean away the debris up against the chimney, he took pictures but did not clean up the debris. I paid $100 for sealing the cracks in the chimney box and he did a good job with that. The inspection on the outside is where things get quite questionable, Alex advised they would fax me back and estimate of any additonal work. The estimate is for $1007. The report lists the condition of my Chimney report as "unsatisfactory" It also says the note is d/t the exit set up of the chimney, but that is not explained. further down in the estimate. Then below are 3 items for remediation. Repair to cap arrestor is noted as "rusted" needs prime and paint, then next box says " preventative" and " fire hazard", $259., the next is Chase cover " rusted or discolored, needs prime/paint, says "preventative" $399., for the base of chimney says " flashing - water issues - install diverter next box says preventative - gives the code that lists water diverter or cricket. The pictures do not show any rust on the cap arrestor nor the chase cover only soot, and the discoloration is dirty water on top d/t it had just rained. The base of the chimney picture is covered with debris that alex did not remove before he took the picture which means he did not actually look to see if flashing was below the tile, nor did he see that there was flashing there w/ a water diverter that had been installed by my roofer in July last year. It can be seen in the picture zooming to the R. The quote says w/ the code either water diverter OR cricket, but when you talk to them they say well its better with both. When asked about the estimate they sell you that its all legitimate work but then say, estimate does say preventative however, estimate also says condition of chimney is "unsatisfactory". If this is work that is not necessary at this time estimate should say currently satisfactory, just because it could be better does not mean its necessary. I would even beg to differ that since they did not remove the debris at the base of the chimney, not only is the inspection of that area invalid, it is also incomplete work because he failed to " clean the chimney area". I have talked to them at length about the report and they justify the "type of work is code work" but not really necessary to my house today. They dont come right out and say, this all might be things you should do in the near future to be proactive. The cost of just priming and painting, per my brother in law who is a contracter said thats an hour job and they want to charge you $700 then wondered why for the cost they would not just replace the cap arrestor for that price? Since I did have roof work done by a licensed contractor in July I will be reaching out to him for his comments and follow them up here. Still 1 star not happy with overall feeling misled and work on roof w/ debris left incomplete work.

Friendly and very knowledgeable stuff, great showroom…read more Husband and I came in right after we purchased our first home, looking for a fireplace insert and a mantel. We were completely clueless on what would be a best fit for us. Had a gentleman clearly explain all the available options and pricing in a very patient and friendly manner. We will definitively come back for all our fireplace needs.

Unfortunately I wasn't home when Rey and his team arrived... but I didn't need to be, my wife gave…read morethem 5 stars for their excellent service and being careful with our belongings and kept everything clean. Thanks so much for your service!

The technician showed up on time and was very professional. He explained about our system and what…read morehe would be doing to service it.

Rick H. Roseville CA…read moreWe went with Elite because of the reviews online and we not disappointed. Rusty informed us when he was on his way (with a photo of himself) and he was on time and polite from the start. We had dryer vent and fireplace service. Rusty reviewed the fireplace inspection issues, with photos, and was very clear and honest regarding the condition of our fireplace. No sales pitch pressure whatsoever. Highly recommend Elite.

Awny did a great job with both service and instruction. On time, very reasonably priced but most…read moreimportantly...knowledgeable!

From start to finish my experience was awesome. Randy was great in the store explaining the…read moreproducts and scheduling my measurement/bid appointment. Jersey came to my home to do the measuring in prep of doing the price bid. Jersey was informative and professional. I received my bid in a timely manner, made a quick decision to proceed, and received an appointment for installation within a week! Zach came today for the installation and it could not have gone better. He was on time (actually early) and got right to work. He was organized and worked efficiently. I had no idea how involved the installation was but Zach made it look easy. I know how hard he worked and it shows. My home was left clean and tidy and Zach was respectful of my home. I could not be more pleased with the outcome. I highly recommend working with this company!

Updating this review because we moved and had Joe come out and inspect the fireplace and chimneys…read morein the new house. The house is 100 years old and the prior occupant hadn't cleaned the chimney in a long time. Joe was able to come out very shortly after I called, and when he came out he was able to diagnosis a few fairly significant issues that needed to be addressed. He then put together a very competitive estimate on the spot. Joe and one of his guys came out the next week and took care of everything. They were very efficient, tidy, and communicative, and the work product is excellent. There were some hiccups throughout the day that were not Joe's fault, and he just rolled with them, found solutions, and executed with barely any delay. And as I wrote in my last review, he is an incredibly nice and friendly guy. He's also very honest, straightforward, and open. I completely trust him and highly recommend him to anybody needing chimney and fireplace work.

Highly recommend. We called and the owner Joe was so helpful. They were able to come out within…read morejust a couple of days. We met Christian the technician who did out initial inspection. He was friendly and professional. We had quotes from other companies that were much higher. Joe was so honest and helpful!! He was very patient explaining everything to us. Christian was so kind and friendly. We can now use our fireplace for the first time in 7 years! Chimney cleaned and repaired! Thank you so much Aloha team!!

I just moved into my house earlier this year and wasn't sure how safe our fireplace was so I wanted…read moreto have it checked out before using it. I used Yelp's feature to request a quote from a handful of businesses for a fireplace/chimney inspection and ACD was super quick to respond. They had a fair price and when I was ready to schedule with them, they booked me for the next day! I was so happy about this because other businesses I was considering were booking a month out. They gave me a 12pm-3pm window and the tech arrived a little after 12 so it was nice nit having to wait so long. He was very nice and explained everything as he was inspecting and allowed me to ask any questions. Turns out my fireplace is in great shape, was rarely used by the previous owner, and is easy to clean myself. So rather than pushing me to have him clean it, he simply charged the inspection fee. This alone has earned my respect and trust because he was being honest and not just trying to upsell. It was a quick and pleasant appointment and I will definitely hire them again :)

ACD Team Solutions is a reliable and dependable service. We got an error message d80 on our LG…read moreTHINQ dryer and it stopped working. We checked and found out it meant the exhaust duct had 80% blockage. I called on a Sunday afternoon and requested emergency tech service. ACD was able to accommodate us after checking with the tech. Leo did an awesome job despite the 100+ degree heat. He had to go Up on the roof. He even wore a mask and booties, while inside the house, to respect Covid protocols since we had a toddler and immunocompromised people at home. I would definitely recommend them. The final charge was close to the quote given by Yana, their dispatcher.

I called a while back ABC chimney fireplace services to for me a chimney inspection to check I can…read moreburn wood in the fireplace chimney they sent out a technician he was on time very clear with the information and said I need a chimney sweep to clean the cresut in the chimney flue by all I'll give them a 10/10 for there great service and caring I bought this house when it was in escrow but the moment by contract it was my home they booked with me so great job ABC Chimney Fireplace Services and I will definitely use you guys again thank you for your fantastic service ​

For anyone needing to replace their HVAC we thought we'd share our experience…read more After spending $$$$ trying to repair ours and still having problems, we decided it was time to replace it. The search was on for a company. (Spoiler alert: We chose Harlan Quality Home Services and are very happy we did.) We decided to get bids from 4 companies that were highly rated. 1. "A"--they had tried to repair our old unit so thought we'd try them for a replacement. They came out to give an estimate. Said they'd send a bid to us and we never heard from them again. 2. "F" Family---Submitted a bid (approx $17K--for a unit actually too big for our house) which we had some questions about. Called the office to get clarification and they were rude saying we had misunderstood, even though we questioned the salesman multiple time. Also, they wanted to install extra unneeded items. 3. "A" man--Gave bid while here (almost $25K but with "discounts" it was lowered to $19K+). Offered another $500 discount if we had it installed in 2 days and bid was only good for 3 days. Fast talking and pushy. Wanted to install a 2nd return in our living room rather than enlarge the one in the hall. Again included things not needed and unit too big for our house. Also, all their units are their "brand" with their name on them rather than the manufacturer so who knows what you're getting. 4. "R's"--Offered 3 different brands, ranging in price from $16K+ to $18K+....again units too big for us. Other than that they sounded like they knew what they were doing. We had almost decided to go with "R" when we saw on Nextdoor about Harlan Quality Home Services ---a BIG thank you to whoever posted that. Harlan had replaced our roof last year and we were very happy with them and didn't realize they did HVAC as well. (Apparently they had just started offering HVAC services when the brother Marshal decided to "merge" his business with his brother James.) Called Harlan and Marshal came out to give an estimate. Listened to what we wanted, patiently answered all our questions and said he'd send us a bid. He also said he'd send the crane company out to make sure they could get the unit on the roof because of our large trees. All other companies just looked at trees and said oh no problem. Turns out we had to get our trees trimmed for the crane to work so if we'd gone with the other companies, when the crane showed up they would not have been able to reach our roof. We received Harlan's bid (almost $14K) promptly for a unit the correct size for our home. They didn't include any unnecessary items but just everything needed: permits, crane, enlarge intake, etc. Plus they would install a unit that would fit our existing curb so it didn't have to be modified. Not only was Harlan's bid what we wanted and having been very satisfied doing business with the company in the past, we accepted their bid. They were great about setting up an installation date that was convenient for us. On that day, our new unit was delivered early and Marshal and his assistant, Juan, began work. They were amazing. Everything went so smoothly and quickly with Marshal concentrating on the roof and Juan concentrating on the work in the house. Everything went like clockwork. They disconnected the old unit and the crane showed up to remove it and set the new unit on the roof. Recycler came to pickup old unit and assorted debris. They reconnected everything, tested it and Title 24 inspector came and did his test. Everything completed (except for county inspection) in approximately 1/2 a day. After they finished they cleaned the areas---inside (where they had cut sheetrock) and out so you couldn't even tell they had been here, except for all the new stuff. If we have one complaint it's that they are too efficient and hardworking. We wanted to save a couple of small things but they disappeared on the recycling truck before we knew it. Our fault for not asking ahead of time. We can't rave enough about the Harlan company for both roofing and HVAC. Everyone at the company is so polite and friendly no matter how many annoying questions you ask. They are very experienced, and do exceptional work; very quickly with no drama, wasted effort and minimal noise. And all this at the lowest price of all the bids we received. Harlan Quality Services is definitely Number 1 in our opinion and we highly recommend them for any roofing or HVAC needs. What a stroke of luck for us discovering they do HVAC right when we needed someone.

We hired Harlan Quality Roofing, Inc for a roof replacement that included chimney saddle and step…read moreflashing work. Shortly after completion, we experienced a significant leak near the chimney during a controlled water test. We repeatedly asked for photo/video documentation of the original water testing and requested a controlled retest after additional sealant was applied to the flashing and chimney areas. This was never provided. Because sealant was added after the initial test, it became impossible to determine how the flashing system performed in its original installed condition. Despite our requests for a documented and isolated testing process, the issue was attributed solely to stucco and chase cap conditions without verification of the flashing work included in our contract. Communication became increasingly dismissive when we asked reasonable, technical questions about how the leak source was isolated and verified, and the matter was pushed toward final inspection without the testing we requested. We also had concerns about billing transparency during dry rot repairs. We had to repeatedly request documentation showing where repairs were made, how many hours were spent on new work versus items already included in the original contract, and how labor time was calculated (including delivery and travel time billed at the same rate as on-site repair work). The initial invoices and explanations were vague, and only after multiple follow-ups did we receive partial clarification and a small credit for duplicated labor hours. While the company was responsive in replying to emails, we were left to identify gaps in documentation, testing, and billing ourselves rather than being provided clear, proactive transparency. Based on our experience, we strongly recommend that future customers insist on detailed documentation, clear labor breakdowns, and controlled verification testing when leak diagnosis or change-order billing is involved.