Elite Fireplace & Dryer Vent Services impressed me from start to finish. Their scheduling team…read moremember did an excellent job of setting up my appointment for the same week that I called in, to ask for a service visit. The service team arrived on time and did a very professional and thorough job in servicing both my fireplace and dry vent. I will use the Elite Team annually, going forward, to keep my units safe and performing well. Elite also had a fabulous Springtime discount offer, that I got to take advantage of, saving me $200. Lastly, I am giving out to my neighbors, the Elite Business Cards that my Service Rep gave to me. I am encouraging my neighbors to use Elite, as well. Elite Rocks!!!

I trusted fellow Yelpers when trying to locate a fireplace/chimney cleaner. I'm grateful to them…read morefor helping me find Elite Fireplace! THANK YOU! It's so difficult today to find trustworthy, reliable, dependable, and professional businesses that provide superior customer service and, what my husband refers to as, "squared away" people. At the time I scheduled the appointment, the lady who booked it, gave me all the details, including the cost, and what would be inclusive in that cost. Although I scheduled the appointment, I had to work so my husband greeted Anthony when he got to our home. While I was at work, my husband was sending me text messages about Anthony, how much he liked him, how professional, articulate and smart he was. My husband is not a subject matter expert when it comes to fireplaces or chimneys, however he is a retired engineer, and has a strong family history of working with and for multiple companies and people directly involved in "the trades." Because of this, everything that Anthony went over with my husband, was on point. Anthony and the company he represents, has integrity. This is another quality we don't get from businesses or companies today. Everything went as promised by the person that scheduled my appointment. We had a full report by the time Anthony left with pictures and costs for each item that was suggested. Anthony also strongly encouraged us to not use our fireplace! We love fires, but continued use, in the current state of the fireplace, could pose a safety risk. Most people wouldn't want to pay the cost for the inspection, but it was worth every single penny to us! Our home was built in 1947, and has probably not had many if any repairs at all. Note to the owner: I am sure you treat your team wonderfully well, but please continue to do so. Staff members like Anthony are difficult to find. I've been managing healthcare operations for most of my career and people like Anthony, not necessarily fireplace technicians, but in the workforce as a whole, are few and far between when it comes to representatives of your company.

I've been looking for a company to replace my existing wood burning fireplace with a new gas insert…read moreas I was tired of dealing with the mess of wood and ash, so I sent a request to California Mantel & Fireplace and was promptly put in touch with Sam (sales rep) who scheduled some time to come out and see what they could do. Sam was great to speak with and he answered all of my questions and gave me what I thought was a reasonable quote (given all the increased taxes and tariffs due to the Trump administration ripping off Americans!!) and scheduled time for them to come and install a new gas insert. The installers were quick and professional and did a good job installing the new gas insert, everything looks great and the fire is warm. :)

For reference, I am located in Orange County, CA (Southern California). CA Mantel and Fireplace…read moreserves more areas than just Sacramento area These guys are the BEST! I needed my 3 gas fireplaces serviced, so I requested a recommendation from the manufacturer. Michael from CA Mantel & Fireplace contacted me to schedule. Michael made scheduling super easy and convenient. On the day of service, Charles and Omar arrived on time. They were super courteous, informative, efficient and clean. They listened to my concerns and answered any questions I had. They had great knowledge about my units and performed the service wonderfully. Price was very reasonable too! I'm so happy to know I have a company like CA Mantel and Fireplace to turn to when I need to service my gas fireplaces! Thanks guys!

Zack did a great job. Fast and efficient. He put cloth on floor and gave good explanation on use…read moreof fireplace.

For some projects, it's best to go with the specialists! We wanted to replace our wood burning…read morefireplace with either a propane or electric insert, and we are so glad we hired Pacific Hearth & Home. We pursued DIY, buying a unit online and hiring our own electrician/plumber/handyman and shopped the local fireplace shops. Jersey came to our place early in the process and made recommendations/sent three different quotes as we thought through our options. After going to their beautiful new showroom and considering his recommendations for features and aesthetics (particularly choosing one with a maximum glass viewing area vs framing trim to fit the opening), we ultimately decided on the Regency Ei33 Electric. We got a courtesy reminder the day before the technicians were scheduled to come. Zach and Tevin arrived on time and were friendly, courteous and professional. They were also very good-natured about our barky dogs! The result is better than we ever expected- so beautiful and realistic. You would never think it was an after-market insert. Go with the pros in this kind of project! For some projects, it's best to go with the specialists! We wanted to replace our wood burning fireplace with either a propane or electric insert, and we are so glad we hired Pacific Hearth & Home. We pursued DIY, buying a unit online and hiring our own electrician/plumber/handyman and shopped the local fireplace shops. Jersey came to our place early in the process and made recommendations/sent three different quotes as we thought through our options. After going to their beautiful new showroom and considering his recommendations for features and aesthetics (particularly choosing one with a maximum glass viewing area vs framing trim to fit the opening), we ultimately decided on the Regency Ei33 Electric. We got a courtesy reminder the day before the technicians were scheduled to come. Zach and Tevin arrived on time and were friendly, courteous and professional. They were also very good-natured about our barky dogs! The result is better than we ever expected- so beautiful and realistic. You would never think it was an after-market insert. Go with the pros in this kind of project!

On September 16, I open a new Yelp project looking for someone to install a fireplace cover (glass…read moredoors, metal screen, etc.). I'm not picky about what kind--I just need something to keep my cats out of the fireplace. Den Defenders responds right away, "We can definitely help with that!" They send a technician named Joseph to my home a week later, and he recommends that I go with custom glass doors. He says he'll send a quote within a few days. He doesn't. Now it's October, and a couple of weeks have gone by with no word from Den Defenders. I try giving them a call. The friendly woman on the phone seems shocked I haven't received a quote yet and promises to have Joseph give me a call later that afternoon. He doesn't. Over the next couple of weeks, I try calling a few times. Nobody answers. My voicemails go unreturned. Fast forward to the morning of November 6, 11:02 a.m., when I get a text from "Josh" at Den Defenders. ("Josh" is in quotes because, as I learned later, these texts are AI generated.) It says, "One of our inspectors met with you earlier this year about your chimney project. Just wanted to check if you're still considering it." 'Well, yes, Josh," I think to myself. 'I *am* still considering it.' That's why I've been calling. I text "Josh" back, explaining that I still haven't received my quote. He says he'll look into it. (Again, while I don't know this yet, "Josh" is a robot and will say anything to appease me.) A few days later, I get another text from Den Defenders. This time: "To qualify for these rebates, your chimney or fireplace project must be completed by December 31st." I think, 'Wow. I would *love* for my project to be done by December 31st. In fact, I would have loved for it to be done already! Alas, I still haven't received a QUOTE.' I call, and I call, and I call. It is now December. Sacramento is steeped in its 15th consecutive day of fog. Temperatures haven't left the 40s in days. It would be lovely to use my fireplace right about now. I am starting to wonder if Joseph is avoiding me on purpose. Beginning to think that I am an incompetent husband incapable of managing even a small project around the house, my wife picks up the phone. Of course, this time, somebody at Den Defenders *actually* answers. (She calls from her phone, which gives some credence to my avoiding-me-on-purpose theory.) Anyway, after talking to my wife, a wonderful gentleman named Steven actually--finally--sends the quote. It's going to be $2,795 dollars for custom glass doors. I'm elated. At this point, I'll pay anything. My credit card is in-hand. But, wait. There's no link to pay the deposit. I call to ask for further instructions. There's no answer. I call again, there's no answer. I leave voicemails. Nobody returns them. I wonder, to this day, if anybody ever listens to them at all. My wife calls again, and Steven picks up on the first ring. He says there's been a problem: apparently, he was "never supposed to send that quote." We ask why, and he's cryptic. He says he'll call us back when he finds out more. He doesn't. It is now December 15. It has been three months since Den Defenders told me they could "definitely" do this project. Our Christmas stockings hang on the mantle, but instead of the brilliant glow of flames flickering through a tempered glass door, all I see is a thick slab of cardboard duct taped across the opening of the fireplace. Desperate, I try calling one more time. It must be a Christmas miracle, because somebody actually answers. I beg. I plead. I am not religious, but I pray. I'll give anything if Den Defenders will just let me pay for these godforsaken doors. I'll do anything to end this months-long nightmare. Rosann, the woman on the phone, is pleasant and apologetic. She tells me that Steven is unavailable. That Joseph is out sick. That she's actually from a different location and isn't quite sure what's going on. That she'll get back to me when she has some answers. Within the hour, I get a text: "After speaking to my team, we are unable to get a glass set for your unit." So now, here I sit. My den? Undefended. My wife? Disappointed. My resolve? Stronger than ever. There *will* be doors on my fireplace, but it won't be Den Defenders who installs them. TLDR: Den Defenders strung me along for months just to tell me they couldn't do the project--even after sending me a quote for the work. Two stars because the people we interacted with were nice enough, but I can't recommend reaching out to this company for any kind of custom project.

Shoutout Juan for smooth and clean install. Finished in 2.5…read morehours, kept work area clean and communicated process when arrived. Order process smooth, completed in-person consultation and scheduled install, exactly what we wanted.

I bought a wood burning stove insert, and I had great service. They were very knowledgeable and…read morehelped me select a model that worked in my space. The customer service is excellent. I worked with Bryan and he was great, he is very responsive and helpful. The installers they work with are great also.

Brian has been very helpful and easy to communicate with as we figure out a fireplace solution.read more

Stan restored the interior of my stove when no other local repair would even look at it. When…read moresomething went out he cames and replaced what I needed with good parts, expert advice & high quality knowledgeable and efficient service. Thanks!

Stan and his co-worker first came out to try and save a probably 30+ year old pellet stove. When…read morethat didn't work, they assisted when I got a new one and came out again when I thought I was having a problem with it. I would definitely use them again. Awesome company!

Amazing service. Chris Osborne (Tech) was able to explain issue with pictures. Efficient repair…read more Recommend highly.

*UPDATE* Received a call back from Evelyn who spoke with the…read moreoffice employee and management. She offered me a solution to make up for the bad experience and said they will be talking to the tech tomorrow as well. Thank goodness for Evelyn's caring enough to not let me go away with such an awful experience. ORIGINAL REVIEW Do not work with this company unless you want to be treated like trash by its employees. I made an appointment for the morning of the 16th. The week before my appointment, I received a call asking to reschedule to the afternoon at 230 due to the weather. This was fine, though I told the person rescheduling that the work had to be done by 430 so I could head to an apt. I was told that was no problem because they would be done by then. Appointment day comes, and I get a text message at 230 saying he was on the way. By 3PM with no one here yet, I call the office and speak to Samantha who put me on hold and then told me he was at my house already. I then went to the window after waiting another 10 minutes, to find this massive van parked ON MY LAWN and him sitting in it playing on his cell phone. Walk up to the van and knock on the window. Nicely tell him he was a little late and that I hoped that we could still have things done in time for me to leave at 430, He told me he wasn't late, that his window was to arrive anytime between 230 - 430. I told him that was not what was agreed on when rescheduling and he repeated his window of 230 - 430. So I then nicely told him he was parked also on my lawn. Without word, he simply started the engine, gunned it out of my driveway and screeched down the street. Within minutes I get a call from Samantha, who seemed to have a pretty nasty attitude now, telling me "I have canceled your appointment because you accused the tech of being late then slammed the door on him". I was not even able to correct her story because she kept talking over me, as though she had some false impression she was putting me in my place. So I asked to speak with the manager (Evelyn) who appeared to be shocked and told me this was not how they worked. She said she would speak to them and that was it. So basically, waited weeks for my appointment, which was rescheduled, then wasted an entire day waiting for some disrespectful chump with no regard for people's property to hang out with his monstrous truck parked on my lawn, only to be followed by a call from a severely mistaken little girl with a nasty attitude. Seriously, take your business elsewhere.

Will Nuezca did a fantastic job thorough and complete would recommend any friend or neighborread more

We have had our gas fireplace from custom fireside for about 15 years and love it. I had scheduled…read morea maintenance on and the service tech was named I cannot tell you how happy we are with his work. He was very pleasant and did an absolutely wonderful job. Thank you so much, Leonard

The communication of this business is absolutely atrocious. We had set an appointment vet this…read moremorning from 8-10am. I confirmed on yelp the appointment at eight in the morning. Had a little after 10 AM. I called to see where the people are at and the guy called and said that they had another job that they were doing and I was wondering if we could reschedule. The whole point of the appointment is to save the timeslot. I picked a weekend because it's the only time that I am home. A few hours later, he contacted me and asked if I have time this afternoon I said yes. Because I want to be clear on the price. I asked him and he said the inspection was free, but the cleaning prices started at 199 and depending on how much smut was in the chimney was determined the price. When I asked for clarity, this is the message that he sent... Please see picture. He was very rude and said it was not rocket science. For a new company in Humboldt this is not the way to treat customers. Buyer beware. Update: he just texted me back with the second text.

From the owner: At Chimney Sweep Sacramento, we are dedicated to providing top-quality chimney cleaning,…read moreinspection, and repair services to homeowners across the Sacramento area. With a commitment to safety, efficiency, and customer satisfaction, we help keep your fireplaces running smoothly and your homes safe from potential hazards. Our team of skilled technicians uses state-of-the-art equipment to ensure thorough and reliable results every time. Whether you need routine maintenance, a deep cleaning, or expert repairs, we’re here to deliver exceptional service tailored to your needs. Trust Chimney Sweep Sacramento to keep your chimney and fireplace in top shape—your safety and satisfaction are our priorities!