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    Custom Fireside Shops

    3.9 (83 reviews)
    Closed 9:00 am - 5:30 pm

    Get a quote

    Response time

    10 minutes

    Response rate

    100%

    Services - Custom Fireside Shops

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    5 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace insert installation

    Fireplace insert repair

    Heating stove repair

    Custom Fireside Shops Photos

    Recommended Reviews - Custom Fireside Shops

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    Reviews With Photos

    1.15.2022 After Custom Fireplace, Mike, fixed our Fireplace!
    Sandy M.

    1.15.2022 I know winter must be a busy time for Custom Fireplace. Tis the season to enjoy our fireplace--- when it's working. Something suddenly went wrong-- my gas flames diminished! At the end of December 2021 I called for my service appointment scheduled two weeks out. During this busy season, I was able to get one of their last Saturday service appointments. Mike gave me a courtesy phone call the day before my scheduled appointment with a courtesy 2-hour window timeframe. Mike was prompt, courteous, and efficient. He explained what was wrong and fixed gas flame problem. He was neat and clean. We love our fireplace! We are so happy the gas flames are working and incredibly beautiful once again! Thank you Mike! Thank Custom Fireplace! Happy New Year! Happy 2022!

    Our new fireplace looking elegant.
    Scott R K.

    Very pleased with our "fire and ice" fireplace conversion. They were very responsive and very reasonably priced. They have a great showroom to figure out what you want. They got us a quote right on the spot. Sent someone out to measure and two weeks later Mike came out, removed the old gas pipe and put the new setup in in less than two hours.

    Jen G.

    Custom Fireside has the best selection of anything related to fireplaces! We had our new gas fireplace insert installed last week and love it! The install process was super easy, the installers were friendly, thorough and cleaned up after themselves.

    My new fireplace insert.
    Steven W.

    I was wanting a fireplace insert in time for Christmas and Custom Fireside helped me pick quality unit that was in stock. I was able to pick it up the next day and was available for both questions and to help me recognize i didn't receive one of my boxes in the "kit" and without question had the missing component i needed same day. Their regular contractors were not available for 6-7 weeks so i went my own route (Hired Shah from Radiant Heating and Plumbing). Project started on Monday and I'm fully enjoying my amazing new fireplace on Saturday. Thanks Custom Fireside

    Our new fireplace

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    2 months ago

    Will Nuezca did a fantastic job thorough and complete would recommend any friend or neighbor

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    Tyler B.

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    8 months ago

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    Tyler B.

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    5 months ago

    new management was extremely helpful and knowledgeable. Cost are in the expected range for the region.

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    Tyler B.

    Thank you Warren. We greatly appreciate your feedback review.

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    11 months ago

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    Tyler B.

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    6 months ago

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    3 months ago

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    9 months ago

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    Tyler B.

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    10 months ago

    Excellent, efficient service and product . The team or Rey, Ron & Chris as well as Customer Fireside is commendable.

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    Tyler B.

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    10 months ago

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    4 years ago

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    1 year ago

    Rude !!!! Not helpful didn't give me the time of day !!! Over priced joke ... don't buy from these clowns ...

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    Mike P.

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    2 years ago

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    4 years ago

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    4 years ago

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    Jeff C.

    It looks great! Thanks for the review!

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    4 years ago

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    5 years ago

    Mitch and Mike really came through today. Mike even helped me find someone to help with the leak in our roof. Appreciate them both

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    3 years ago

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    3 years ago

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    Jeff C.

    Thank you so much! We truly appreciate you.

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    6 years ago

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    Page 1 of 3

    Ask the Community - Custom Fireside Shops

    Review Highlights - Custom Fireside Shops

    Mitch from the store showed me a number of options, discussed details and proper sizing, and gave me a quote right on the spot.

    Mentioned in 7 reviews

    Read more highlights

    Elite Fireplace & Dryer Vent Service - Installing a gas fireplace insert inside your existing fireplace can add value and beauty to your home.

    Elite Fireplace & Dryer Vent Service

    (268 reviews)

    Elite Fireplace & Dryer Vent Services impressed me from start to finish. Their scheduling team…read moremember did an excellent job of setting up my appointment for the same week that I called in, to ask for a service visit. The service team arrived on time and did a very professional and thorough job in servicing both my fireplace and dry vent. I will use the Elite Team annually, going forward, to keep my units safe and performing well. Elite also had a fabulous Springtime discount offer, that I got to take advantage of, saving me $200. Lastly, I am giving out to my neighbors, the Elite Business Cards that my Service Rep gave to me. I am encouraging my neighbors to use Elite, as well. Elite Rocks!!!

    I trusted fellow Yelpers when trying to locate a fireplace/chimney cleaner. I'm grateful to them…read morefor helping me find Elite Fireplace! THANK YOU! It's so difficult today to find trustworthy, reliable, dependable, and professional businesses that provide superior customer service and, what my husband refers to as, "squared away" people. At the time I scheduled the appointment, the lady who booked it, gave me all the details, including the cost, and what would be inclusive in that cost. Although I scheduled the appointment, I had to work so my husband greeted Anthony when he got to our home. While I was at work, my husband was sending me text messages about Anthony, how much he liked him, how professional, articulate and smart he was. My husband is not a subject matter expert when it comes to fireplaces or chimneys, however he is a retired engineer, and has a strong family history of working with and for multiple companies and people directly involved in "the trades." Because of this, everything that Anthony went over with my husband, was on point. Anthony and the company he represents, has integrity. This is another quality we don't get from businesses or companies today. Everything went as promised by the person that scheduled my appointment. We had a full report by the time Anthony left with pictures and costs for each item that was suggested. Anthony also strongly encouraged us to not use our fireplace! We love fires, but continued use, in the current state of the fireplace, could pose a safety risk. Most people wouldn't want to pay the cost for the inspection, but it was worth every single penny to us! Our home was built in 1947, and has probably not had many if any repairs at all. Note to the owner: I am sure you treat your team wonderfully well, but please continue to do so. Staff members like Anthony are difficult to find. I've been managing healthcare operations for most of my career and people like Anthony, not necessarily fireplace technicians, but in the workforce as a whole, are few and far between when it comes to representatives of your company.

    California Mantel & Fireplace - BARI Precast Mantel with an Empire Renegade Fireplace. Beautiful combination!

    California Mantel & Fireplace

    (86 reviews)

    Natomas

    I've been looking for a company to replace my existing wood burning fireplace with a new gas insert…read moreas I was tired of dealing with the mess of wood and ash, so I sent a request to California Mantel & Fireplace and was promptly put in touch with Sam (sales rep) who scheduled some time to come out and see what they could do. Sam was great to speak with and he answered all of my questions and gave me what I thought was a reasonable quote (given all the increased taxes and tariffs due to the Trump administration ripping off Americans!!) and scheduled time for them to come and install a new gas insert. The installers were quick and professional and did a good job installing the new gas insert, everything looks great and the fire is warm. :)

    For reference, I am located in Orange County, CA (Southern California). CA Mantel and Fireplace…read moreserves more areas than just Sacramento area These guys are the BEST! I needed my 3 gas fireplaces serviced, so I requested a recommendation from the manufacturer. Michael from CA Mantel & Fireplace contacted me to schedule. Michael made scheduling super easy and convenient. On the day of service, Charles and Omar arrived on time. They were super courteous, informative, efficient and clean. They listened to my concerns and answered any questions I had. They had great knowledge about my units and performed the service wonderfully. Price was very reasonable too! I'm so happy to know I have a company like CA Mantel and Fireplace to turn to when I need to service my gas fireplaces! Thanks guys!

    Pacific Hearth & Home - The finished product fireplace, insert and wood surround beautiful

    Pacific Hearth & Home

    (160 reviews)

    $$

    Zack did a great job. Fast and efficient. He put cloth on floor and gave good explanation on use…read moreof fireplace.

    For some projects, it's best to go with the specialists! We wanted to replace our wood burning…read morefireplace with either a propane or electric insert, and we are so glad we hired Pacific Hearth & Home. We pursued DIY, buying a unit online and hiring our own electrician/plumber/handyman and shopped the local fireplace shops. Jersey came to our place early in the process and made recommendations/sent three different quotes as we thought through our options. After going to their beautiful new showroom and considering his recommendations for features and aesthetics (particularly choosing one with a maximum glass viewing area vs framing trim to fit the opening), we ultimately decided on the Regency Ei33 Electric. We got a courtesy reminder the day before the technicians were scheduled to come. Zach and Tevin arrived on time and were friendly, courteous and professional. They were also very good-natured about our barky dogs! The result is better than we ever expected- so beautiful and realistic. You would never think it was an after-market insert. Go with the pros in this kind of project! For some projects, it's best to go with the specialists! We wanted to replace our wood burning fireplace with either a propane or electric insert, and we are so glad we hired Pacific Hearth & Home. We pursued DIY, buying a unit online and hiring our own electrician/plumber/handyman and shopped the local fireplace shops. Jersey came to our place early in the process and made recommendations/sent three different quotes as we thought through our options. After going to their beautiful new showroom and considering his recommendations for features and aesthetics (particularly choosing one with a maximum glass viewing area vs framing trim to fit the opening), we ultimately decided on the Regency Ei33 Electric. We got a courtesy reminder the day before the technicians were scheduled to come. Zach and Tevin arrived on time and were friendly, courteous and professional. They were also very good-natured about our barky dogs! The result is better than we ever expected- so beautiful and realistic. You would never think it was an after-market insert. Go with the pros in this kind of project!

    Den Defenders Chimney & Fireplace Service

    Den Defenders Chimney & Fireplace Service

    (368 reviews)

    On September 16, I open a new Yelp project looking for someone to install a fireplace cover (glass…read moredoors, metal screen, etc.). I'm not picky about what kind--I just need something to keep my cats out of the fireplace. Den Defenders responds right away, "We can definitely help with that!" They send a technician named Joseph to my home a week later, and he recommends that I go with custom glass doors. He says he'll send a quote within a few days. He doesn't. Now it's October, and a couple of weeks have gone by with no word from Den Defenders. I try giving them a call. The friendly woman on the phone seems shocked I haven't received a quote yet and promises to have Joseph give me a call later that afternoon. He doesn't. Over the next couple of weeks, I try calling a few times. Nobody answers. My voicemails go unreturned. Fast forward to the morning of November 6, 11:02 a.m., when I get a text from "Josh" at Den Defenders. ("Josh" is in quotes because, as I learned later, these texts are AI generated.) It says, "One of our inspectors met with you earlier this year about your chimney project. Just wanted to check if you're still considering it." 'Well, yes, Josh," I think to myself. 'I *am* still considering it.' That's why I've been calling. I text "Josh" back, explaining that I still haven't received my quote. He says he'll look into it. (Again, while I don't know this yet, "Josh" is a robot and will say anything to appease me.) A few days later, I get another text from Den Defenders. This time: "To qualify for these rebates, your chimney or fireplace project must be completed by December 31st." I think, 'Wow. I would *love* for my project to be done by December 31st. In fact, I would have loved for it to be done already! Alas, I still haven't received a QUOTE.' I call, and I call, and I call. It is now December. Sacramento is steeped in its 15th consecutive day of fog. Temperatures haven't left the 40s in days. It would be lovely to use my fireplace right about now. I am starting to wonder if Joseph is avoiding me on purpose. Beginning to think that I am an incompetent husband incapable of managing even a small project around the house, my wife picks up the phone. Of course, this time, somebody at Den Defenders *actually* answers. (She calls from her phone, which gives some credence to my avoiding-me-on-purpose theory.) Anyway, after talking to my wife, a wonderful gentleman named Steven actually--finally--sends the quote. It's going to be $2,795 dollars for custom glass doors. I'm elated. At this point, I'll pay anything. My credit card is in-hand. But, wait. There's no link to pay the deposit. I call to ask for further instructions. There's no answer. I call again, there's no answer. I leave voicemails. Nobody returns them. I wonder, to this day, if anybody ever listens to them at all. My wife calls again, and Steven picks up on the first ring. He says there's been a problem: apparently, he was "never supposed to send that quote." We ask why, and he's cryptic. He says he'll call us back when he finds out more. He doesn't. It is now December 15. It has been three months since Den Defenders told me they could "definitely" do this project. Our Christmas stockings hang on the mantle, but instead of the brilliant glow of flames flickering through a tempered glass door, all I see is a thick slab of cardboard duct taped across the opening of the fireplace. Desperate, I try calling one more time. It must be a Christmas miracle, because somebody actually answers. I beg. I plead. I am not religious, but I pray. I'll give anything if Den Defenders will just let me pay for these godforsaken doors. I'll do anything to end this months-long nightmare. Rosann, the woman on the phone, is pleasant and apologetic. She tells me that Steven is unavailable. That Joseph is out sick. That she's actually from a different location and isn't quite sure what's going on. That she'll get back to me when she has some answers. Within the hour, I get a text: "After speaking to my team, we are unable to get a glass set for your unit." So now, here I sit. My den? Undefended. My wife? Disappointed. My resolve? Stronger than ever. There *will* be doors on my fireplace, but it won't be Den Defenders who installs them. TLDR: Den Defenders strung me along for months just to tell me they couldn't do the project--even after sending me a quote for the work. Two stars because the people we interacted with were nice enough, but I can't recommend reaching out to this company for any kind of custom project.

    Shoutout Juan for smooth and clean install. Finished in 2.5…read morehours, kept work area clean and communicated process when arrived. Order process smooth, completed in-person consultation and scheduled install, exactly what we wanted.

    Custom Fireside Shops - fireplace - Updated May 2026

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