Will Nuezca did a fantastic job thorough and complete would recommend any friend or neighbor

We have had our gas fireplace from custom fireside for about 15 years and love it. I had scheduled a maintenance on and the service tech was named I cannot tell you how happy we are with his work. He was very pleasant and did an absolutely wonderful job. Thank you so much, Leonard read more

new management was extremely helpful and knowledgeable. Cost are in the expected range for the region.

this was my yearly maintenance for the gas fireplace. here for about an hour working on the fireplace. He cleaned up after he was done. He told me what he found and what he had done to fix it. The fireplace is always worked well but I want to avoid problems so I have this yearly maintenance done. It's a little bit on the expensive side, but it gives me peace of mind so it's worth it. read more

We had our fireplace serviced and Daniel did an excellent job. Very happy with his professionalism and arriving at a timely manner. The quality of their service was exceptional. read more

I needed a new pilot assembly for my fireplace. Was there October 15 and was told 4-6 weeks to get part. Stopped by on December 3 as two messages were not returned. Part finally came in and they tried but were unable to install part on December 20. Stuff happens - I get that. I made the assumption I would get a call for next step. After not hearing a thing I left voicemails on December 31 and January 7 (18 days later). NO REPLY. I know it was the holidays but still...... I finally gave up and found someone else. He sent me a link to order the part while we were on the phone and I got the part within a week. He came out next day and installed the part - works great. This was after two service calls in the last two years that needed a second service call the next day to fix what was not fixed on the first try. They lost a customer but based on my experience I don't think they care. read more

Will from Custom Fireside performed a service call on our fireplace insert. From the moment he arrived to the completion of the job he was absolutely terrific! He was friendly and courteous, completely professional and knowledgeable as well as thorough and tidy. He explained all of our issues gave us suggestions for our upkeep in between yearly service maintenance. His dedication to excellence was greatly appreciated. He is a tremendous asset for Customer Fireside! Thank you Will! read more

Excellent, efficient service and product . The team or Rey, Ron & Chris as well as Customer Fireside is commendable.

I needed an electric fireplace installed on my property and both Rey and Ronnie installed it with care and efficiency. I can't rave about Custom Fireplace enough. I've had three electric fireplaces put in each of my properties and I couldn't be happier. Rey and Ronnie did an excellent job. read more

1.15.2022 I know winter must be a busy time for Custom Fireplace. Tis the season to enjoy our fireplace--- when it's working. Something suddenly went wrong-- my gas flames diminished! At the end of December 2021 I called for my service appointment scheduled two weeks out. During this busy season, I was able to get one of their last Saturday service appointments. Mike gave me a courtesy phone call the day before my scheduled appointment with a courtesy 2-hour window timeframe. Mike was prompt, courteous, and efficient. He explained what was wrong and fixed gas flame problem. He was neat and clean. We love our fireplace! We are so happy the gas flames are working and incredibly beautiful once again! Thank you Mike! Thank Custom Fireplace! Happy New Year! Happy 2022! read more

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Rude !!!! Not helpful didn't give me the time of day !!! Over priced joke ... don't buy from these clowns ...

We have an old house with a wood burning fireplace. We used to have fires every night for years and really loved them, but we finally stopped as wood is expensive and it became such a hassle. We went to Custom Fireside and found a beautiful gas insert fireplace. We use it every night, and it keeps the family room nice and toasty. They have a huge selection, so anyone can find what they're looking for... read more

Very pleased with our "fire and ice" fireplace conversion. They were very responsive and very reasonably priced. They have a great showroom to figure out what you want. They got us a quote right on the spot. Sent someone out to measure and two weeks later Mike came out, removed the old gas pipe and put the new setup in in less than two hours. read more

Custom Fireside Shops - Our new fireplace looking elegant. - Fireplace Services Near Me - Sacramento, California

I have been calling for four weeks. I purchased the most beautiful insert from Custom Fireside and the instillation process went great. I had a cleaning a few yrs ago that also was perfect. This time I need service and I believe I have left over 10 messages. Not one return call. I realize it is a busy time, but there is no excuse for not returning calls. I am very disappointed. read more

Custom Fireside has the best selection of anything related to fireplaces! We had our new gas fireplace insert installed last week and love it! The install process was super easy, the installers were friendly, thorough and cleaned up after themselves. read more

Custom Fireside Shops - Fireplace Services Near Me - Sacramento, California

I was wanting a fireplace insert in time for Christmas and Custom Fireside helped me pick quality unit that was in stock. I was able to pick it up the next day and was available for both questions and to help me recognize i didn't receive one of my boxes in the "kit" and without question had the missing component i needed same day. Their regular contractors were not available for 6-7 weeks so i went my own route (Hired Shah from Radiant Heating and Plumbing). Project started on Monday and I'm fully enjoying my amazing new fireplace on Saturday. Thanks Custom Fireside read more

Custom Fireside Shops - My new fireplace insert. - Fireplace Services Near Me - Sacramento, California

We had a gas insert that died at Christmas time, shorty after that we bought a new Harman pellet stove, the folks at Custom Fireside were very responsive and reliable, they kept the appointments with now extra waiting. They have continued the excellent customer service months after the sale. Thank you so much for kindness and understanding. read more

Awny, our technician was so professional, thorough and helpful. He showed us features on our Kozy Heat fireplace we didn't even know about, which greatly improved its effectiveness and efficiency. And his product knowledge is amazing. Thanks, Awny for a great job! read more

We have two gas fireplaces in our home that were installed ten years ago. One of the units in the living room shutdown while being used for several hours. We contacted the service department and were able to get a service man out within a week. He arrived wearing a Mask and resolved the issue. He was professional, knowledgeable, tidy, efficient and a definite asset to the business. It is clear that Customer Fireside has an organization that supports the products they sell. Will definitely use them again.....the service rep was a pleasure to work with.... read more

Excellent customer service with extremely knowledgeable staff. The shop is well equipped and the products are well displayed. There's plenty of staff and everyone is very helpful. Will recommend Customer Fireside to my family and friends. read more

The only reason I'm not giving 5 stars is because they had very little stock under $3K, or items for smaller spaces. I recognize that their stoves/fireplaces/inserts are high quality, but it would be nice to have a few more options! Otherwise, most of the employees were quite knowledgeable and free with advise even if you don't purchase anything from them. We ended up purchasing a stove elsewhere, but I still wanted to write a review to compliment their friendly and accommodating staff! read more

Just installed our electric fireplace and couldn't be happier. This thing is bad ass! We went in to Custom Fireside, staff was super friendly and accommodating. They thoroughly explained our options and we found one we liked. We still decided to check out a few other stores and check pricing. Custom Fireside was easily comparable in pricing and about 4 weeks shorter pick up time compared to others. We were able to pick our fireplace up in less than 2 weeks from order date. I definitely recommend using them. read more

Custom Fireside Shops - Our new fireplace - Fireplace Services Near Me - Sacramento, California

Mitch and Mike really came through today. Mike even helped me find someone to help with the leak in our roof. Appreciate them both

The store on Auburn Blvd. sold us a wood burning fireplace and a pad totalling over $5,000. We ordered it all in the beginning of November 2022. We have called every week or two to get an eta. Everything was in except the padding. We called beginning at the end of November and they told us the pad hadn't been made yet and we may have it by the end of January. We cancelled the pad and will have it made. We will never do business with them again. Unbelievable!! read more

Tuesday of this week we had a gas fireplace insert installed in our existing fireplace. Gas was run from our source to the new fireplace. The service at custom fireside was outstanding. This is our third alternative heat source in our home besides our large furnace. The installer was Flame On. They were so careful and meticulous with our home and our antique furniture. I so appreciate the work they did. This fireplace is the third and we have always gone back to custom fireside. Thank you for being there. read more

Although my previous review wasn't what I'm used to, Mitchell quickly rectified the situation and went over and above to clearly make be happy. Stew I hope was his name was our Tech was fantastic and had me up and running in no time. This is the service that I'm used to over the last 20 years. When in the future I need to purchase a new stove I will most definitely be returning and would highly recommend this company. Thank you for making me a happy customer. read more

We were actually recommended to Custom Fireside by a different fireplace company. We purchased the Rustic Timbers gas log set and we are very happy with the selection and service! Awny did a great job installing our set. We highly recommend Custom Fireside! read more

I visited with these guys a few times before deciding to buy and have them install. The nice thing is they are a one stop shop. Show you the stoves, quote including install, come out and verify measurements and then did the installation. Ran into some issues during install but Jeremy persevered and got the job done in one day. At the end of the job Jeremy had to call in for a part. Mitch, the owner, delivered it to the house himself so the job could get done. That's customer service! Love my Chaska 29. read more

Custom Fireside Shops - Chaska 29" fits perfectly and makes the room warm and inviting! - Fireplace Services Near Me - Sacramento, California

Custom Fireside has an exceptional commitment to total customer satisfaction when it comes to fireplaces and fireplace inserts. Over 50 years in the same Sacramento location(and a showroom in Elk Grove as well), their professionalism and experience always shine through. read more

We hired this company to convert our wood burning fireplace to gas Six years ago. Back then they were a little difficult to get ahold of but they eventually showed up. Now they are impossible. We seem to lose our remote (the only way to turn the stove on) during the summer and this year is not an exception. We have called four times, left messages, no response. We're looking for a new dealer for sure. read more

Awny was terrific. He was early and was immensely courteous. He spoke to us about what he was going to do to clean the fireplace. We asked him to please show us how to use our remote. He was extremely helpful in showing us all about our unit. We were very impressed and grateful for his help. Thank you for sending him. read more

Disappointed! Electric Fireplace Insert = $702.00! No Discounts, No Christmas Specials, would not work with us on the price. Drove 1 mile to a consignment store and purchased an electric fireplace insert for $75! So glad we shopped around. read more

Custom Fireside Shops - BEST $75 I ever spent! Love my slightly used electric fireplace insert! - Fireplace Services Near Me - Sacramento, California

I wanted to give a big shout out to Steve at Custom Fireside for the great job he did in installing our new Portland Willamette fireplace face and doors. His attention to detail was exceptional and we were very happy with the service provided. This is the second experience I've had with Custom Fireside installers, and both did a wonderful job, were very informative and insightful, and were definitely focused on ensuring a top-notch installation. Looking forward to many years of enjoying our refreshed fireplace! An excellent place to shop and do business with, their in-store staff is also very attentive and helpful, so needless to say, we're very pleased and highly recommend Custom Fireside. read more

Store has a great variety of electric and gas fireplace inserts. Also, their customer service was excellent. Salesman was very knowledgeable and helpful. read more

We just had them put a new insert in our family room fireplace. Amazing service, they were on time, extremely professional and did a great job! I would recommend them to anyone! read more

Awny is a TOTAL asset to this store! :). He called us several days ahead of the scheduled appointment to confirm that he would be arriving. He was punctual, super knowledgeable, friendly, and competent to service our gas fireplace insert that we had purchased many years ago at this location. We decided to purchase a remote control from him that he had on his service truck and we are so happy that we did. He cleaned, vacuumed and serviced the whole unit and it works and looks better than ever now! We are so grateful to him for coming out to our home. Custom Fireside owners, Awny is a fantastic employee! He represents you business "over the top" well and deserves 100 stars!! Don't ever lose him....He is amazing!! Thank you so much, Awny! :):) read more

VERY DISAPPOINTING.. I previewed the website prior to visiting.. made the drive which was very lengthy upon entering 2 clerks assisting 1 patron me and my family werent at least acknowledged .. We browsed the warehouse showroom and still no one even said hello will be with you , welcome in.. Completly unacceptable.. Even upon leaving they were so engrossed they let us leave very unprofessional read more

We purchased a gas log set and fireplace doors from Custom Fireside in the midst of the pandemic. We wanted to minimize our interactions in retail establishments and thus did the whole transaction over the phone and computer. Mitch was exceptionally patient and answered all questions to our satisfaction, and the products were delivered and installed in a reasonable amount of time. We had some specific concerns about the doors and Custom Fireside/Mitch were quick to respond to these in a reasonable manner. If this is the high level of service that we get with a remote sale, I can only imagine how great the in person experience is. I would happily work with Custom Fireside again and highly recommend them! read more

Incredible showroom and helpful sales staff! They had a beautiful selection of fireplaces and accessories, and were knowledgeable about all their products. I wish I could get a dozen fireplaces in my house! read more

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I think we caught Rick on a bad day. Possibly the least friendly or helpful salesperson I've ever encountered. We decided to try River City next and we're relieved to have a friendly and informative salesman. read more