These guys are something else. I was going to buy a Groupon ticket. However, because of the rush job, I decided to contact them and find out if the date was available. As I didn't want to purchase the groupon and them not be able to (Landlord needs to start fixing place). I spoke to a gentleman named Thomas, who waa very kind, but kept suggesting the hourly rate instead. After discussing with the gentleman, politely, we agreed to schedule for the afternoon, and he would give me the groupon rate without me having to purchase it. Originally, I was very excited about the booking, because it seemed as if theses guys were great.
Then came the BS! I get a call from them on the day of, saying the morning move has a large piano they have to move up 4 flights of stairs. So, the guys, could show up, do the three hours, then do the finish tomorrow. So, naturally I asked if there was a discount on the move rate after the groupon. As it creates an inconvenience, our plan and move was set around today. The gentleman says, no. So, I said, really!?! But ok, we have to be out and it was too late to find others. So 10 minutes later, he calls me back to tell me the manager is going to come by my place, evaluate my home and let me know if it worth doing 1/2 and 1/2 or move it to Sunday. I don't know who their manager is, but this dude is an idiot and the reason I am posting this EVERYWHERE!!! He calls me and tells me it's a 7 hour job, and will not do today, just tomorrow morning. Mind, they are only moving LARGE items, couches, beds, dressers, fridge etc, the dressers and all items are empty by the way. He tried really hard to explain, how delicate they need to be and yadda yadda yadda. Then he pulled the o'le, I've done this for four years, I know what I am talking about. Little did he know, I used to move every two to three years for work. They, would hire movers and even when they packed everything for me, and I mean they came in and did it all, it was only a six hour job. So don't tell me it's 7 hours. OH but it gets better... so I finallly, just said fine let's just do Sunday.
This mf'ers cancels the entire thing because we said we wanted him to honor the groupon rate as originally scheduled. Said he won't do it, unless we do the $115 hourly rate. Which is $5 more an hour than originally quoted. Really?! This is the worst customer service ever. Now we may have to pay to wait to move. THANKS ABBEY representative! read more