5 stars to Peltier Kia in Longview for an excellent car-buying experience. Jalen Harris was…read moreoutstanding and went above and beyond to make the deal happen. His willingness to think outside the box and put in the extra effort is what earned my business. He had the vehicle ready when I arrived and even followed up the next day, which says a lot about his professionalism and customer care. Channon Stewart, the manager, was knowledgeable, efficient, and helped secure a great interest rate. He clearly runs a solid team and keeps the process moving the right way. Braylon Williams in finance also did an excellent job and made everything smooth and easy to understand. He is definitely someone to watch. I drove three hours to purchase this vehicle, and the entire process exceeded my expectations. Everyone I worked with was professional, helpful, and made the trip worthwhile. I highly recommend Peltier Kia in Longview.

Please believe me when I say this dealership is full of the absolute worst, uncaring,…read moreunprofessional, and absolute scandalous humans I have ever encountered....and that is putting it mildly. My 85-1/2 year old father was scammed out of his life savings. He is a Korean Conflict Air Force Veteran on a VERY small fixed income. This dealership completely took advantage of an elderly man who is now left with NO SAVINGS. While $17,000 may not sound like much to some, this was my father's nest egg. Although he lives in a senior citizen's apartment complex in Hughes Springs, the dealership sent a driver to pick him up to look at a car. When I discovered he was looking at a car, I contacted the salesman, Braylen, and explained his limited funds, his physical and mental condition, and was promised he would not do anything without contacting me. Braylen stated he would bring my father home after looking at the car. Instead, he sold him a $38,000 car, taking his $17,000 down payment with a loan for 84 months at $385.00 per month. I cannot believe he even qualified for a loan....and for 84 months????? When Dad explained he only had $16,000 for the down payment, they convinced him to add another $1000 by using his credit card. As if his entire savings wasn't enough money!!!! Since I never heard from the salesman, I thought my father was returned home. Instead, they sent my father home (45 miles away) in the dark by himself. I told Braylen that my father hadn't driven in 2-1/2 years as he has tremors and uses a walker/cane, yet he was allowed to take the car and leave. My dad immediately had buyer's remorse the next day and returned the car. The dealership refused to take the car nor would they return his money. He went again on Monday and was told the same thing. Once I got involved,they finally accepted the car and returned $ 5,000 which was explained as the cost of the extended warranty he was sold! I honestly thought you had 3 days to return a car, but apparently not in TEXAS. I can't believe anyone would take advantage of an elderly man who walks with a cane, has tremors, and clearly has decreased mental capacity. Although I have Power of Attorney, I could not negate the transaction. I have called many agencies but to no avail. PLEASE DO NOT PURCHASE FROM THESE CROOKS!!! I WOULD HATE FOR ANYONE TO EXPERIENCE THE POOR TREATMENT WE RECEIVED!!! PLEASE FEEL FREE TO CONTACT ME.....I WILL GLADLY GIVE MORE DETAILS IF NEEDED! I am a retired educator, a school board trustee, and my father and I are both active members of 1st Baptist Church of Hughes Springs. We are good people and are heartbroken that people from this dealership took advantage of our trusting nature.

2.5 hours for an oil change with an appointment. Sub par customer service. Poor management. The…read morewaiting room is empty. Lost another customer.

My husband and I went in and were sold a Toyota Corolla Sport by Tanner. Tanner treated us like…read morefamily, and was extremely honest about his opinion on every vehicle we were interested in. He was also very patient with me and my ADHD self. I will continue to buy from Tanner regularly regardless of where he works at. He's a good and honest salesman, which is rare, but he's also a good and honest person. Which is even more rare. Thank you so much to the Toyota team for helping us out today. It is greatly appreciated.

large selection of vehicles to choose from. have much more than on the lot. Friendly staff and…read moreeasy to work with. i highly recommend buying from them. I bought a 2021 Jeep Wrangler Rubicon there and LOVE it! Service is easy to book online as well.

Bought a vehicle from this place. 14 days later it broke down. Needs 5k in repairs! Beware!!!read more

I took my 2019 escape to have the three dashboard warning lights repaired. They kept my car for two…read morenights and presented me with an estimate of $1800 which included two tires that I did not need. They never told me the diagnostic would cost me $200 but I opted for another mechanic to fix the warning lights for half the price. My advice is to find out what the cost of the diagnostic is before you leave your car for three days. I was denied by Doug a refund of half of the diagnostic and that may be standard for them, but it is a bad policy for me not to know upfront what the diagnostic was going to cost.

Not a fan of this dealership. Pure deceptive business practices. Put 7k down on a used GT…read moremustang. Left the financed significantly less than the value of the car. Almost chastised for not getting Gap Insurance.. then the pitch for an extended warranty that has 1 yr of bumper to bumper and 3 yrs of drivetrain. I can always get an extended warranty...like they don't call or recieve mail every other day for one. Lol! The dastardly deed had to do with the bent wheel on the vehicle that wasn't recognized nor disclosed at the time of sale and when contacted, the only response I recieved was "we hope you enjoy your car" got the text saved. Normally that wouldn't bother me but the fact that they put new tires on this car and didnt disclose. Got the lust of work performed at trade in. They knew, it didnt balance out. $500 later with a new wheel, it drives like a dream.

Peters Autosports in Tyler is a great team. Miguel and Raul…read moreare very personable and treated me like a customer should be treated, and not like just another $, or another vehicle sold. Miguel is my Salesman and he listened and heard my wants, needs, and concerns and remembered them, even 9-10 months later. They are for sure an A+ team. If you are in the market for a new ride, don't cheat yourself by settling for anything, or anyone less than these rockstars!

As I was taking my truck in for an oil change, I realized I had another issue. When I conferred…read morewith Toni in the service department, she got me an answer quickly and scheduled the repair. A part had to be ordered and my truck left with them til work could be completed. Toni gave me an estimated time for the repair, which they were able to beat by a couple of days, and got me back on the road. Toni communicated well thru the entire experience. She is always friendly and available when my truck needs service and the cost is very competitive with other options. In the past, I've not been one to really use dealer service departments, but in recent years I've come to trust Peters for all our vehicle needs, both Ram and Chevy.

I decided to buy a Honda because I liked the looks of them, the price, and the reviews I had heard…read moreother people giving. I chose Tower of Honda because they had the largest inventory of the Civic EX. My grandfather and I did thorough research of the prices of the them before going to the dealership. When we walked into the dealership, the salesmen were very friendly. After talking for alittle bit, our sales man brought back a price for the Civic Ex, and it was $3,000 higher than the MSRP for that trim model. After talking and setting things straight, we were able to get a fair price on the car. I was not impressed with the way things were handled at the start, but after talking with the sales manager we were able to clear things up and I found the perfect car for me! Also, the financing guy was extremely pushy. I turned down any warranty/financing through Honda, and after making myself very clear on it, he continued to talk about it the entire time we were in his office. All this being said, Tower of Honda had a GREAT selection of cars, my visit just wasn't up to standards with customer service.

Fantastic experience with Marci when I purchased my 2019 Toyota Tundra this month, the staff is…read moreprofessional, friendly and accommodating, I definitely recommend this group as they made the purchase very easy

We purchased a used truck from Orr Preowned three weeks ago. Paul was friendly and easy to deal…read morewith. The dealership said the sunroof would be repaired before we purchased the vehicle. There have been two substantial rains since our purchase and it has an OBVIOUS leak. Now there is water in the floorboard and the passenger side carpet is SOAKED. I have reached out to the dealership to address this and we have received NO HELP or resolution. They have NO intention of taking care of the customer after a sale. You would be better off and wise to AVOID Orr altogether! I DO NOT and WILL NOT recommend these folks!

Terrible service! Stay away from these guys. Heard from others in the waiting room, the same…read morething. Lots of lip service, but not much care for customers--especially if you have an extended warranty. Zero stars, if I could.

One star only bc i had to put something! They are NOT who they say they are and are NOT going to…read morehelp put anyone into one of their used vehicles. Dont bother going by bc you'll hardly get "Vonn" a salesman, to rise from his desk muchless shake your hand or show you any cars. Lies lies and more lies. That's why their lot is full and no one is looking there. Wish I'd known so hopefully this will help others.

i have been dealing with this dealership for 5 days. Salesman named Kyle. We are searching for…read moreour third Palisade Calligraphy. He assured us he could get the vehicle we wanted. My husband and Kyle agreed on a price, for the package we wanted. Today we were told he could not get the All Wheel Drive package we wanted, he said there were only a few within their 500 mile allowance for a dealer trade. There are 61 in that 500 mile area. He offered to do the same deal on a front wheel drive unit, then tried to tell us we agreed on a price for the lesser valued unit. Absolutely No integrity.

If I could go lower I would. I took my car there yesterday to have a diagnosis done because the…read morecheck engine light came on, lost of power, oil light flashing on and off. Nothing done until I threw a fit; now my car is getting the scan done. But weeks before repairs can be done. Not told this until I had the car off loaded from the tow truck. This deal ship should be closed down by the owners or new staff hired who will help customers and keep their word.

I bought a Nissan Sentra 2025 6 months ago at Patterson Nissan Longview. I was told by the…read moresaleslady I would get a complimentary oil change and she even set up the appt that came to my phone a few days before the appt. You better get it in writing- when I went to get my oil changed I was told it wasn't free that I would have signed something. GET it in writing if the salesperson says it is free.

My daughter bought a 2023 Nissan Kicks from Patterson. They sold her an extended warranty…read more Shortly after driving off the lot the car started to have issues. The steering wheel would suddenly jerk heavily to the right or left and then the steering wheel would be cantered to the right or left. The car remained straight. After several trips to get the car looked at and an oil change (they never changed the oil) Patterson told us my daughter had wrecked the car and they would not honor the factory warranty or the extended warranty and wanted $4000 to repair the car. We looked up a car fax on the car and found it was owned by a dealership in DFW and sent to Patterson. We took the car to Mathews Nissan in Paris TX. They found a steering component had been changed and that the front collision sensor did not work and that a steering wheel sensor was bad. I am convinced Patterson knew the car was damaged and sold it to my daughter. The people at Mathews where going to fix the car under warranty and change the oil. I told them I was going to sell the car when it was repaired. They helped me find a new car and took the Kicks as trade as per Bluebook value. Great experience there. I lost a few thousand but peace of mind that my daughter will not be killed in an accident because of a Lemon sold to her by Patterson... Priceless.