1. Aaron's

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    New Braunfels, TX

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    Aaron's

    3.0 (2 reviews)
    Open • 10:00 am - 9:00 pm

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    2 years ago

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    A Plus Appliance

    2.4(57 reviews)
    17.6 mi
    •$$

    I REALLY wish I would have read the reviews on this place before buying here but moving and in a…read morehurry to get a washer and dryer, I went against my better judgment and bought here. Washer doesn't work. It did one cycle of laundry just fine and the 2nd day I had it it stopped working, it doesn't drain the water, it didn't spin my clothes so I had to hand wring them out and throw them in the dryer! I called and complained about it, seeing as I was only 2 days into the warranty, they said they would send a tech to fix it between 5:30-7. The guy showed up at 8:42. I didn't even want to open the door because I didn't know who it was. I let him in, he was on my patio for 10 minutes trying to fix the washer, and then decided that it was the motherboard and he had to take it in. He brings back the washer the next day around 8pm once again. I try another load of clothes. It turns on gets halfway through the cycle and shuts off. So here I am ONCE AGAIN, hand wringing out my clothes for the second time this happened late on a Saturday night. I called the following Monday and Ralph or Randy, whatever his name is told me that a tech would be out on Tuesday at 5:30.....NO ONE SHOWS UP. I call Wednesday morning around 9am asking him about why the tech didn't come out yesterday, and he said that he thinks the tech deleted my route. I don't understand how because "randy" took my information down. So then he told me the lady that I purchased the washer with would be in later and he was going to talk to her about replacing it. He calls me back and 10:45 to ask me when I purchased the washer, I tell him the 24th. I think he was only asking because he wanted to see if that warranty was over or not... NOPE, still have that 5 day old warranty sir! So he said ok he was just waiting for the lady to come into work....6 hours go by and I don't get a phone call, she must be the WORST employee ever to show up 6hours late for work! so I called and gave him my information once again, he acted like he didn't even know who I was and we have spoken 4 times since I bought the washer in the last 5 days!! and he says "oh I have you down for tomorrow between 3-5pm" I asked if he was going to even call me and let me know that he put me down for that time and of course he says yes, but I don't know how that could be unless he was calling the day of to let me know, which is unacceptable because there is no way to know if I would even be available at that time. So now I am sitting here waiting on tomorrow, keep in mind that there is 4 day old water still sitting in the washer... it STINKS! I'm just so annoyed by the whole process. Do yourself a favor and save up for a brand new washer and dryer, or any other appliance for that matter! I either want my stuff replaced or I want my money back, of course I would get my money because "all sales are final" What a scam! I am editing this review and adding 2 stars only because the technician Pepe is awesome, working late to fix my washer. It is fixed and running, not sure for how long. Hopefully for at least a year or 2.

    I am very disappointed in this place! We bought a fridge and washer dryer set and the ice maker…read moreNEVER worked and the freezer didn't freeze properly! Since there is a 1 year warranty we called to get it fixed! They then charged us a fee to have a tech come out to connect the fan, that's all he did was connect the fan that should have been connected already! Then they turned around and called and told my husband he replaced the fan! Nah, he connected the fan that was not connected! This is definitely shady business!This is something that should have been checked and taken care of before we even bought it! We just bought on September 25th and it's only been 2 weeks! So far the washer and dryer work ok, except the washing machine has a nasty musty mildew smell to it to here I have to keep the door open and spay it with Lysol after every use! We WERE going to get more appliances for our house but now I think we will be going elsewhere!! I am very disappointed!!

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    Aaron's - electronics - Updated October 2026

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