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    Scratch N' Dent Superstore

    4.5 (51 reviews)
    ModerateAppliances
    Closed 9:00 am - 5:00 pm
    Updated over 3 months ago

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    Store's first impression was not the best. Upon entering the store, I almost walked out. The front of the store looked in disarray. I honestly thought this was a used/salvage type establishment. Fortunately, as I was debating whether to stay or walk/run out, Ramon asked if I needed help. I informed him I was looking for an electric dryer. He directed me to the dryers and informed me that the dryers had been tested and in good working order and new other than the scratches and dents. I was still not convinced. The dryers were also dusty. Then Ramon said they still had the manufacturer's warranty. He should have mentioned that first. I must admit, regardless of the minor scratches and dents and dust, the dryer looked in good shape. The inside of the dryer looked brand new/spotless. As Ramon left me to assist someone else, I looked up the dryer and price at one of the big box stores on my phone. The dryer was not only a better model than one I had recently purchased online. The dryer at Scratch N Dent was more than $400 less, not including other required fees the big box stores want to charge. Needless to say, I quickly canceled the dryer I had purchased online and bought the Scratch N Dent dryer. They even loaded the dryer onto my truck. Note: They do not strap down the appliance. So bring your own straps and or rope to secure the appliance. The moral of this story is, don't judge a book by it's cover. I got the dryer home, connected it and all is well. The dryer works perfectly. It has features I wasn't even looking for. Not to mention, the unexpected surprise when I opened the dryer door, there was light in the dryer compartment. I am truly happy with my purchase and will place Scratch N Dent at the top of my list for my next appliance purchase. If you like good prices and don't mind some minor scratches or dents, give Scratch N Dent a try. You won't be disappointed. Thank you Scratch N Dent and Ramon.

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    5 months ago

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    4 months ago

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    1 month ago

    great selection and budget friendly! blemishes are worth the discount. great customer service and locally owned business.

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    1 year ago

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    1 year ago

    Great experience today! Matt greeted us as soon as we entered and helped us find what we wanted. I appreciate him being so helpful!

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    1 year ago

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    1 year ago

    Great merchandise and staff. We found the perfect small refrigerator for a back up fridge.

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    2 years ago

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    3 years ago

    I came back in 2010. The selection and prices were reasonable. I definitely recommend if you are looking for a new appliance in a budget.

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    3 years ago

    Victor was very helpful in getting us a refrigerator for our new home! Great inventory. Thank you!

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    Page 1 of 2

    Ask the Community - Scratch N' Dent Superstore

    Review Highlights - Scratch N' Dent Superstore

    James helped me out with a new electric dryer and was able to combine shipping and delivery with my previous purchases.

    Mentioned in 8 reviews

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    Excellence Appliance Repair - Clean as a whistle after being cleaned by Oleksandr, our technician.

    Excellence Appliance Repair

    3.2(9 reviews)
    4.9 mi
    Locally owned & operated
    Certified professionals

    Prompt fast service. Repairs made and the inspection of the Stove temperature controls were…read morethoroughly examined. Would use him again if the occasion arises.

    This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

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    A Plus Appliance - Acceptsapple pay and more

    A Plus Appliance

    2.5(53 reviews)
    2.2 mi
    $$

    great business and great used appliances have been recommending customers no complaints from themread more

    I want to leave a fair and honest review because not every part of this experience was bad, but…read moreoverall it was extremely frustrating and stressful. The biggest issue was communication and customer service from A Appliances themselves. The installation process took about a week because of multiple delays, wrong parts, last-minute rescheduling, and poor coordination. The washer also did not work properly immediately after installation due to an installation issue involving the water valve/setup. Thankfully, the technicians later corrected the problem and the unit is now functioning properly. To be fair, the third-party installers eventually became very cooperative and professional once we were all able to calmly communicate and troubleshoot the issue together. I appreciated their understanding and calm communication throughout the process. However, my interactions with A Appliances over the phone were a completely different experience. The communication was unnecessarily confrontational and rude, even while I was actively trying to resolve payment and get everything handled professionally. At one point, while the appliance was still not functioning correctly and before the installation issues had been resolved, I was repeatedly pressured for payment and was told that the warranty could be revoked if payment was not made immediately. That was extremely concerning considering the washer was not even operating properly yet. There was also confusion regarding my previous stackable unit, which was initially left blocking the driveway instead of being placed properly in the garage as discussed beforehand. In the end, the appliance is working and the situation was eventually resolved, which is why I'm not leaving a 1-star review. But the overall process, communication, and customer service experience with the company itself definitely need improvement.

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    Sign from outside

    Scratch N' Dent Superstore - appliances - Updated May 2026

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