In a normal instance, I'd update my review from 1 to 4 due simply to inconvenience but I decided that after a long discussion with the store manager I feel very confident in this stores intentions to make it right. We were able to boil it down to some miscommunication and ill-made assumptions. I made it clear that I don't think that they are inherently bad people but I was simply seeking open and transparent communication on processes and expectations. James was very kind to me and even though I had my frustrations with them, I'll never say Ramon and Bo were ever rude to me either. Customer service in reference to tone has always been 10/10 even with the fluctuation in the service. I get it, no one is perfect. It's the holiday season and I'll chalk it up to a brain fart so if you are visiting soon I'd recommend keeping things annotated on paper for reference. I'm happy I took the time to come back to have a good conversation and hopefully give them future business. read more

It's dented because it fell off a truck We had bad luck with the washer we bought because it has missing parts That we had to buy after we got it home read more

great selection and budget friendly! blemishes are worth the discount. great customer service and locally owned business.

Store's first impression was not the best. Upon entering the store, I almost walked out. The front of the store looked in disarray. I honestly thought this was a used/salvage type establishment. Fortunately, as I was debating whether to stay or walk/run out, Ramon asked if I needed help. I informed him I was looking for an electric dryer. He directed me to the dryers and informed me that the dryers had been tested and in good working order and new other than the scratches and dents. I was still not convinced. The dryers were also dusty. Then Ramon said they still had the manufacturer's warranty. He should have mentioned that first. I must admit, regardless of the minor scratches and dents and dust, the dryer looked in good shape. The inside of the dryer looked brand new/spotless. As Ramon left me to assist someone else, I looked up the dryer and price at one of the big box stores on my phone. The dryer was not only a better model than one I had recently purchased online. The dryer at Scratch N Dent was more than $400 less, not including other required fees the big box stores want to charge. Needless to say, I quickly canceled the dryer I had purchased online and bought the Scratch N Dent dryer. They even loaded the dryer onto my truck. Note: They do not strap down the appliance. So bring your own straps and or rope to secure the appliance. The moral of this story is, don't judge a book by it's cover. I got the dryer home, connected it and all is well. The dryer works perfectly. It has features I wasn't even looking for. Not to mention, the unexpected surprise when I opened the dryer door, there was light in the dryer compartment. I am truly happy with my purchase and will place Scratch N Dent at the top of my list for my next appliance purchase. If you like good prices and don't mind some minor scratches or dents, give Scratch N Dent a try. You won't be disappointed. Thank you Scratch N Dent and Ramon. read more

Scratch N' Dent Superstore - Appliances Near Me - San Antonio, Texas

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If you are in the market for either new or slightly used appliances Scratch N Dent Superstore is definitely a place where you should go Matthew was so helpful and friendly. He made the whole process easy. The delivery team did an amazing job very informative and thorough. Making sure that the equipment work correctly with no issues before they left thank you again Matthew for your impeccable service and treating me like I was one of the family. read more

I am both pleased and displeased. The store personnel were wonderful. The delivery personnel (the only delivery/family business they use) was horrible! Unprofessional, careless and dishonest. The appliances I selected and purchased were not the ones I received. I paid for the appliances to be installed yet they were not even plugged in. I called both the store and movers several times and ended up having GE come to my home to clean up the mess and service 2 of the non-working appliances. I cannot recommend purchasing items here unless you care able to make sure you get the actual items you purchase, move and install them yourself. Bottom line: the store is okay, the store personnel very good, but you need to keep an eye on every detail and DO NOT use their move team! read more

I needed a washing machine and wanted a Speed Queen. We had a previous great experience with this store, so that was the first place I looked. Our salesman, Ramon, couldn't have done better! He didn't try to upsell or even suggest that I should reconsider my simple request. He helped me choose exactly what I wanted, did the paperwork in minimal time, set up the delivery/install and I was washing clothes that evening! It doesn't get much better than that! read more

I had a wonderful and seamless experience buying a refrigerator. It started with a great phone call, all of my questions were answered in a respectful and knowledgeable way by Matthew! I was not rushed, and I felt like a valued customer. I drove straight over to the store, met Matthew and left with a gorgeous new refrigerator at a GREAT price. The customer service was outstanding! the selection of appliances is huge as well. I saved a lot of money here. I recommend shopping here and letting Matthew take excellent care of you. I'll definitely be coming back. Thank you Scratch N Dent for making me happy. Carolina read more

Great experience today! Matt greeted us as soon as we entered and helped us find what we wanted. I appreciate him being so helpful!

Read the contract before you sign I was told my amount was going to be 1,892 and ended up being 2,366 and on top they added 2 policy's without even telling US! SMH 1,892 when you pay CASH! I was not aware of this amount, should have pay it off, but wanted to do it by credit! THEY DIDNT CLARIFY THE AMOUNT OF before and after. WHEN YOU DO 90 days my amount ended up being 2,366. Lesson learned! Thanks read more

Great merchandise and staff. We found the perfect small refrigerator for a back up fridge.

Beware! Their delivery people nickel and dimed us and told us there were 4 extra fees on top of the $139 for the delivery that were never discussed beforehand. $20 more because we have stairs leading to our home (first floor delivery), $35 more because we are 1.1 mile outside of 1604 (Rogers ranch), $35 to move the old appliances out of the room they were in and a credit card fee. Nothing you can do since they are already there and you have been waiting all day. Dishonest if you ask me, not like they did not have that information read more

Spoke with one of the salesman, I can not remember his name. However he was courteous along with good manners. My son and I went to buy a washer and dryer. I went to protect my son of 21 who had not much credit. He helped us, and we bought the pair of washer and dryer with great delight. read more

So far this is one of the nicest experiences my wife and I have had buying appliances in San Antonio. We were immediately greeted with happy smiling faces. Bothe salesman were busy with customers but,told us they would be right with us. James was our salesman. Very nice and pleasant to talk too. Not trying to push a sale. He listened to our concerns and past experiences with some other stand alone appliance stores. All I can say is we walked out with a brand new washer and dryer. We also go5 to bring our old stuff to have it disposed. The guys in the Warehouse were very nice and helped me load and unload my old washer and dryer. Great all around experience. Will recommend this store to everyone I know. read more

purchased a counter width GE refrigerator and the sales person Ramon was very helpful and arranged for me to receive the refrigerator that day. When they delivered the refrigerator, they did not have the correct handle for the freezer drawer and left me to install all the shelves and drawers. They would bring the correct handle Monday. To remove my old refrigerator I told them they had to remove the doors to get it through the front door and remove the front door. They did not want to take off the refrig doors telling me again they did not have the correct tools. I stopped them from removing the hinges on my front door, they just needed to remove the pin in the hinge. After many attempts to get the refrig out of the kitchen without taking the doors off, damaging baseboard, corners of the walls I showed them the manual, they went to their truck and got their electric drill/screwdriver and took the doors off. 2hrs later they got the refrigerator out of the house. While putting the shelves in I discovered the upper shelf that slides back had warped trim. Ramon said they would bring me another one. That was Aug 8, several phone calls, promises to get the shelf, still no shelf. Now Ramon will not return my calls. It is a new scratch n dent refrigerator and should not be defective. A very disappointing experience, read more

Absolutely amazing!! I downloaded a yelp app just to write this review. James Medina was the person who helped me out and he was so helpful. I'm young and a new homeowner, I know Absolutely nothing about nothing, but he made sure I got exactly what I wanted for an Absolutely amazing price! 100% recommended as long as you don't mind a dent or two in your appliances haha read more

Bought a fridge from this location over 2 years ago - the salesman we worked with was very honest about all the included fees (delivery + "out of range" extra fee). All in all, the fridge purchase was still WELL under what I would've paid anywhere else, which to me is a great deal! The have many options, helped me make sure the fridge fit my specific space. Thinking about this place first before appliance purchases in the future. read more

my boyfriend and i went into the store looking for an electric washer and dryer and found exactly what we needed thanks to James! he was super helpful with finding something that was well within our budget! didn't even spend $1,000!!! highly recommend coming here, very friendly staff!!! read more

Very helpful and knowledgeable. We have purchased different items over the last 8 years and have never had a problem. Nice people all around. Highly recommend! read more

HIGHLY recommend this place if you're looking for high quality appliances with great prices!! Matt was super helpful and awesome! I bought a washer/dryer then came back for a refrigerator and had a great experience both times! The prices are great. They make sure you are happy with your purchase and that the appliances are working properly. Very trust worthy people! I refer my friends and family here and they have had great experiences as well. I am very pleased with my experience and my purchases. Highly recommend this place and will be coming back when needed for sure!! Ten stars for the quality, experience, prices, and customer service!! Thank you Matt!! read more

I came back in 2010. The selection and prices were reasonable. I definitely recommend if you are looking for a new appliance in a budget.

This is one of only two Speed Queen sellers in the San Antonio area. They (thankfully) had the items we wanted in stock so we were able to purchase and get them delivered same day. Another company does the delivery but they not only deliver but install and ensure items work before leaving. James and the entire crew at Scratch N Dent are knowledgeable, friendly, and very helpful. Will return for future purchases and recommend them to all our family and friends! read more

Scratch N' Dent Superstore - Our new Speed Queen set - Appliances Near Me - San Antonio, Texas

Love this place! In and out with a new dishwasher in less than 30 minutes! The staff is knowledgeable on all products and super helpful with picking the right appliance for your individual need. Bought it Monday, it was installed on Tuesday. I won't go anywhere else for appliances. Thanks guys! read more

I'm happy with this place it's the best .The best product with the best prices here in town I love there customer service our sales person Matt was awesome great guy great service great store read more

Trust me you have to come here to get ur refrigerator and cooktop. The price was really low and the products are brand new. Staffs were friendly and helpful, never buy something so quick and satisfied. Definitely will come back if I need new washer or dryer. read more

All Ge outlet prices meh they do have delivery and installation by a third party extra to remove appliance from property No prices mark on a lot of things kind of disorganized read more

Got my double ovens here and couldn't be happier! If you're looking for appliances this place literally has everything from microwaves, ice makers, washers and dryers you name it they probably have it. I got a GE double oven brand new IN THE BOX, the only thing wrong with it was a dent on the back that doesn't affect the look or function in any way. I'm super happy with it and got an AMAZING price! read more

Moved to SA and needed a washer and dryer. Found this place and decided to check out prices. James showed me around explaining about inventory and pricing. I ended up getting a new overstock washer and dryer set in the box and saved $300. Definitely would suggest checking this place if you need appliances for your house. read more

If you're looking for TONS of selection at a great price go here! James helped us with a new fridge and made the process effortless. We'll definitely be back if we need any new appliances. read more

Victor was very helpful in getting us a refrigerator for our new home! Great inventory. Thank you!

We just finished working with Matt to purchase a built in oven and microwave. Matt was very helpful. We tried the big box stores but no one is even around to answer a question. Matt went above and beyond to help us find what we needed. He researched different microwaves for us and called/texted info back to me in a timely manner. Our purchase was difficult as we already have a space in the wall and the replacement has to fit. I will definitely recommend Matt and this store to others who need to replace appliances. His dedication was appreciated so much. And, we are getting very nice appliances at a very reasonable price. read more

We just purchased a refrigerator from here and are extremely happy with the service provided by Victor Cantu! They had a huge selection, and we came out of there $500 UNDER BUDGET! Definitely worth the trip, thanks so much! read more

This place is awesome! Hector gave us an amazing deal on a stainless steel fridge, gas range and microwave. Just had installation of these appliances with their associate, Chris Bueno LLC and it looks great! Definitely check out this place. They have a lot of high end appliances and great selection. read more

Scratch N' Dent Superstore - Appliances Near Me - San Antonio, Texas

Hands down the best place to go buy new appliances! James was very knowledgeable and answered all of our questions. No pressure sales plus we saved $1000 on a fantastic washer dryer set. read more

Friendly owner & employees. Sold us a nice refrigerator at a huge markdown (close to $1,000 less than retail), then when we lost the receipt they emailed me a copy. Good people! read more

Went in because we needed a new dishwasher and dryer that didn't break the bank. Victor took care of us! Really appreciated his honest feedback which helped us make a decision quickly. Will definitely come back here for any future appliance needs with Victor as our guy. read more

This is the place to go if you need good appliances fast! If you can get past what, in most cases, amounts to minor cosmetic damage you can score a great deal. This place has GE and Whirlpool appliances, believe I saw a few other brands as well, contrary to what dude reported. Yes, they charge a fee to take your old stuff out- as do ALL appliance sellers, including the "big box" stores. I had Lowe's take away an old oven just a few months ago and they charged me $30. These guys charge only $10!!!! Here's my story: I ordered a new whirlpool refrigerator from Home Depot in late May that was to arrive mid June, only to get a phone call from Whirlpool two days before delivery date saying that the delivery was going to be delayed for another month. So the new delivery date arrives, and then I get a second call telling me that it's going to be another six weeks! So I was done at that point and decided to get what I could find that I could get delivered as quickly as possible after waiting all summer for a new fridge. I found scratch and dent, walked in the door saw several different French door refrigerators which was the style I was looking at. They were varying manufacturers with prices clearly marked. Nobody breathing down my neck, but after I had been there for a while and thoroughly checked things out I was asked if I needed help. They signed me up for the warranty from GE right there on the premises as they are an authorized dealer. Not only that but they arranged for delivery the next day! With the big box stores you have to wait at least two weeks out for delivery. Not only did I get it the next day, but the delivery service was actually able to move my delivery time up to earlier in the day! The folks in the store were wearing masks and the delivery guys wore masks as well. Very professional. Saved me about $300 in the end! And I actually got my refrigerator and it is awesome- one small blemish on the side that I had to have the salesman point out to me, so unnoticeable. If you need an appliance ASAP this is the place to go! read more

Good prices, decent equipment, stoves, washers , microwaves , refrigerators . Hidden gem in side the shopping center next to the dollar tree off Thousand Oaks and perrin Bitel. Stuff is brand new from just has scratch or dents. read more

Scratch N' Dent Superstore - Appliances Near Me - San Antonio, Texas

We purchased a beautiful 4 door stainless steel GE Profile Fridge from Hector about 6 months ago -- fantastic deal! Also got our washer 8 years ago and it's still running fine! Now we will be getting a new dishwasher soon! Wouldn't shop anywhere else for appliances! mka read more

Purchased a GE Convection Microwave/Oven combo. Hector was my salesman. Very professional, AWESOME prices and Chris whom they utilize for installs was top notch. I saved so much and will purchase from them again. I saved over 2k by purchasing something with a tiny dent. Also, the microwave oven door was popped from the hinge and they had a GE tech come out, fix it and was as good as new prior to taking ownership. read more