I bought a used GE fridge from these folks years ago. Suddenly the water line froze, and my home warranty company said it was a manufacturer defect and wouldn't do anything about it. I called Guaranteed (knowing that I was well out of their warranty period) and Kristen immediately identified it as a simple fix with a part I could come by and pick up and install myself for just a few bucks. It worked a treat for a couple more years, and I reluctantly called yet again. Once again, the owner did not give up and said she'd give me the same part again free as long as I promised to update them on whether it was successful or not. I ultimately (after experimentation) found that the freezer was just set a little too cold and that has mitigated the iced water line, so I returned the part to them unused. Needless to say, I've run out of stars to compliment them. I will purchase again without hesitation knowing that they will stand by their appliances, and charge reasonable rates to fix them if they have issues. read more

This service call was a waste of time and money when Kristen took apart my washer she didn't put it back together properly. Now claims that it was already about to go out when I called them back to come fix it. I continued to get the run around and they weren't gonna come look at it because of her claim that it was going out. My nephew came and took a look at it and fixed the problem easily. This business is a joke and the woman doing this job are very rude and can't do this job properly!!!!!! read more

Great people, really knowledgeable! Serviced my Speed Queen washer and dryer and they now work better than ever. Family owned local business worth supporting! read more

Bought a used Speed Queen washer and dryer from here 2 years ago. The washer recently passed away so we bought a new Speed Queen from these folks. They delivered the next day and removed the old washer. They responded quickly and did a great job installing the new washer. Kudos to the young man who made the delivery. He was polite and efficient. read more

Great service and price! I bought a used fridge with ice maker. They told me that they guaranteed everything but the ice maker. Well guess what? The ice maker didn't work! So I took it out and simply put it back together! Don't know why it didn't work other that the thing probably just needed to be adjusted! Called verbal ass chewing! It works now and I have plenty of ice in my workshop/ man cave! I will go again if I need to! read more

Guaranteed fixed a washing machine that was leaking. They were on time and the price reasonable

I called Guaranteed Appliances looking for a Speed Queen washer & dryer set. I talked to Beth & Kristin for several days trying to decide the exact model Speed Queen set that would work best for me. Wanting to be sure, I contacted Speed Queen and told them the same thing I told Guaranteed Appliance. Low and behold they recommended the SAME washer/dryer set. I decided on the Speed Queen TR5 that Guaranteed Appliances recommended. I wasn't sure I had made the right decision between the TR5 and the TC5 until I did the first couple of loads of clothes I washed! I have to say I LOVE this washer and dryer set. Beth and Kristin know what they are talking about, you can't go wrong with these girls. Their installer was AMAZINGLY professional, neat, and knew what he was doing! Hope this helps to make your decision easier. read more

Guaranteed Appliances - Appliances & Repair Near Me - San Marcos, Texas

No stars isn't an option. The owner, Kristen is extremely unprofessional, defensive, and rude! Shocked with how she runs her business. Paid $460 for a fridge less than a year ago only to have the fridge crap out. They diagnosed over the phone and said they would come 'look' at it for $100+ service charge. I asked them to work with me which they refused. I sent pictures to the owner via text message as requested to see if she would buy the appliance back. She asked me how much I wanted and I told her that I would like $300. I asked her to do right by her customer and she refused. Very disappointed that this bussiness operates this way. No professional at all! Never again! read more

Needed my washer fixed she charged a fair price and great work. She was very proffesional and wore a mask the whole time

We bought a fridge there and had problems with it since the day it was delivered- the owner is determined NOT to help us- she is evasive, argumentative, condescending, and most of all NOT HELPFUL at all if there's a problem. Read the other negative reviews- they are spot on! I'd give a 0 star review if I could. read more

Go read the Google reviews on Guaranteed Appliances. The owner is nuts. She argues with every negative review. Someone mentioned them in a recommendation post and it reminded me of the horrible experience that happened with this lady. I'm surprised anyone would give this place more than one star. We bought a dud fridge from her a few years ago and she was atrocious to work with. They don't "guarantee" anything. Nothing ever came if it. We lost out on that money. She was zero help, argumentative and extremely rude. Awful experience. Wouldn't recommend. read more

Kristen at Guaranteed Appliances has taken wonderful care of me for over 30 years now, and has fixed every brand and type of appliance I've needed repaired. She is professional, kind, and very thorough in explaining the issue(s) and has done excellent work with the repair and at a very reasonable price. If we had a 10-star rating, I'd certainly post it here for Kristen and Guaranteed Appliances! read more

It's hard for me to believe any of the folks that work at this business can find their way there. They wrote down my phone number wrong after hearing it 3 times. Their delivery/installer could not find me with GPS. Not hard, I've had folks from England, Germany, Australia and more fly into Austin or San Antonio and locate me easily. Save yourself the aggravation, shop elsewhere. Tim Harkins Kyle Tx. read more

Bought a freezer. Thought it was a bit pricy, but was in a pinch. It came with a thirty day warrantee. It crapped out less than a week after the warrantee expired. Their policy is to charge $45 just to look at it and to then charge more to work on it. I opened the back, took a look and did some research online. The unit was clearly in no shape to have been sold to me in the first place. It was either the start or overload relay. I was able to get it running with a Supco part, which replaces all of the relays. I got it through Amazon, for less than $15 and was done with the repair in less than 10 minutes. Point is: don't buy anything here unless you're mechanically inclined, or you only need the appliance to run as long as the warrantee. read more

Do not go here! The owners are very unprofessional and extremely rude! Well, we purchased a washer and dryer from this place and 3 days afterwards the washer stopped working on me so we called them and let them know what was going on. Then they told us that they couldn't come look at it since they didn't deliver it. We would have to take them there to be inspected. After arguing with them for a bit they finally agreed to come take a look at it but if they didn't find anything wrong with it we would have to pay them $50. Wtttfff. -_- Then the lady arrives with a scowl on her face, slamming her tools around. Then she goes on to tell me, ''It's probably broken because you have way too much clothes in here!'' She starts grabbing all of my soaking garments and tosses them on the counter, splashing water EVERYWHERE. Including on my face and its running all down the counter onto the floor. She never asked if I had a basket to put them in or even bothered putting them in the dryer!! I tried to tell her that it was an appropriate amount of clothes for a 'heavy duty' washer. Then she starts asking me if I'M CRAZY. That made me so mad so we started arguing. My boyfriend tried being nice and apologized to her about it all and she started talking bad about me outside when she thought I wasn't listening. When she came back inside she proceded to yell at me and scold me as if I had broken the machine! Not only that but when we told her that we wanted our money back she told, ''You are NOT getting your money back!'' Then she tells us that its fixed and leaves. I started it up and IT FLOODED OUR KITCHEN. We had to call the landlord and I took pictures too. Ugh! Almost $400 &didn't even work. Awful, awful, rude owners. read more

I had them install a refrigerator that I'd bought elsewhere. And then at the last minute I asked them to take my old fridge to a relatives house on the other side of town. Despite the last minute notice, they were able to work with me and charged an honest price. She was very friendly and courteous. I'll definitely look to them again for any appliance related services. read more

Called these guys when we were in a bind... Our refridgerator freezer compressor went out, and I was home sick unable to do much... Called these guys, an Gabriel did a great job with me over the phone. The got me a fridge, reasonable price, delivered, installed within about 3 hours. Fridge has a six month warranty as well... From what I know the owner ship changed a while back, and their business is top notch now! I highly recommend. They called before arrival... Very professionall! THEY SAVED THE DAY! read more

Super reliable and helpful when we had appliance issues over the years. Thank you so much for the advice and help! Would purchase here again for sure. read more

I bought a refrigerator, washer, and dryer for a rent house about five months back, all with a six month parts-and-labor in-house warranty. Still no problems with the washer and dryer, but the fridge began icing up just at the start of a three day weekend. By Wednesday the owner of the business herself was out to make the needed repair, and at no charge because of the warranty. Buying used appliances is always a bit of a gamble, but it's good to know they have been cleaned, repaired, tested--and come with a decent warranty--if used is what you need. read more

Call to get info on a used dryer. After discussing what was wrong with my dryer, he suggested for me to check a fuse. Sure enough that was the problem. Was able to located a fuse and Mammas dryer is running. Thanks for the help!! D. White read more

Bought a washer and dryer from them a couple years ago. Had a problem with the washer recently and called them for a in home repair. I would agree that it is a little pricey but also very convenient. Kristen arrived with a smile on her face and was very friendly. She quickly found the problem and repaired it, telling me the price of the item she would be replacing. She also told me that the machine sounded good and was running well. All in all I am very satisfied with Guaranteed appliance. I would recommend them! read more

I would not give one star but that's the minimum that I have to give here. From the mis-diagnosis to the rude customer service and unwillingness to make things right for being wrong and unprofessional; I highly recommend staying far away from calling guaranteed appliances to diagnose and repair your appliance. Spend the little extra money and call sears to service your appliances. read more

Excellent service. I took my Kenmore washing machine in for a repair. There was an electrical issue, plus the hot/cold water wouldn't come out when the proper setting was selected. I took it in at 9am Monday morning and was contacted by 11am. It turned out to be my timer. They replaced the part and checked everything before contacting me on Wednesday. Pretty good turn-around. One drawback: it could have been a little cheaper. $45 just to look at it, then another $45 for the actual labor, plus the cost of the part. A little pricey. But overall a great experience with great service. read more

I have waited months to get a problem settled and they WILL NOT ADDRESS the problem that the owner/technician started working on my oven WITHOUT cutting power. She had been here 10 days preciously and cut power. I was told it was a simple fuse that needed to be ordered. When she returned she didn't bother to check power source OR notice the light was on in the oven thus blowing the entire panel out!! I have had it looked at and there is no way to repair it and an entire NEW oven is my only recourse. THEY REFUSE to return my calls or even discuss this. In talking about this incident with others I now hear many stories of very unhappy clients they have. I will continue to tell everyone I know about this situation. NEVER DEALING WITH THEM AGAIN AND TELLING EVERYONE I KNOW WITH EVERY CONNECTION I HAVE THE STORY. read more

Kristen, the owner came down to service my washer and my stove. And let me tell you she was wonderful. Polite, friendly and she showed she actually cared. She found and fixed the problem that the stove had and brought us our new washer very quickly. If you need someone to fix your appliances go here. read more

I have lived in San Marcos for 20 years and used Guaranteed Appliances to buy used dryers and a washer on a couple occasions. I have always been extremely pleased with the service and prices. Both dryers were simple and basic, affordable and lasted for years ! I am so glad there is an alternative to buying new, pricey appliances in San Marcos. read more

Experience with this company was horrible. Called and explained problem with refrigerator. Diagnosed problem over the phone and had to order part. Said it would take a couple of days. A week went by and never heard anything. Called them to learn part should arrive tomorrow, sure enough it did, hmmmmm. Charged us $109 just to come to the house (service charge). Scheduled with Jay service time slot of 3 - 5 pm for a Friday evening. 3:30 no show, no call, or anything. Called Jay, he was rude to point of threatening to cancel service call. Later apologized for behavior stating he had been having a rough day. Kristen (owner) arrived at 4:15 pm. Upon removing door to replace seal, she stated it appears the cam may be worn out. I expressed concern of ordering seal (additional $135) when it may not be the problem. She agreed with my concern but replaced seal anyway. She needed to use our bath towels to keep door from scratching counter, our hair dryer to help seal conform and still wound up paying over $360 for 30 minutes work. Jury is still out whether problem has been resolved, waiting for "seal to set." Will not be calling them back, ever! read more