I was without a dryer for a week. I was grateful for my appointment day to arrive! The technician…read morewas great. He had my dryer going right away and it was a very good price. I am pretty new to the Seguin area but will call R&R whenever I need help with my appliances. Thank you R&R.

i have had to deal with this company for weeks to have them repair an 11 month old frigidaire…read morerefrigerator that is still under warranty. they have been out here to my home 2 times since late february -- the 2nd visit the eepairm, --told me that" it happens all the time". when i called the company today asking about when they would have the right part and come out to fix it, the woman was rude and told me that i should call the frigidaire company (no sympathy or remorse, and was anxious to get me off the phone-- when i asked for a supervisor or management she said there was nobody there like that anincompetentd did not offer to have them call me. these people are incompetent and uncaring , and would advise others to use some other company, signed, f.a. reed

Allen came in and worked really well! He was very honest about everything. He couldn't fix my dryer…read morebut he was able to fix several other problems I had

Dryer repair. Quality work. Fixed same day and quickly. I'm happy with the repair technician. He…read morewas very responsive and assessed the problem right away, provided a quote and quickly disassembled the dryer replaced the burned out heater assembly and thermistor. Put the dryer back together and cleaned the unit and tested it.

Turns out I was outside his service area, but he took the time to the time to advise me regarding…read morewhether it was worth repairing or just to replace my dishwasher.

Tony did an outstanding job repairing our Maytag gas dryer. He arrived right on time, quickly…read morediagnosed the problem, and clearly explained what had broken and why the dryer had stopped working. What really impressed me was that he already had the replacement part on his truck, so there was no waiting for parts or a return visit. He completed the repair in about 40 minutes, and our dryer has been working perfectly ever since. It's refreshing to find someone who is knowledgeable, efficient, honest, and well prepared. I would definitely call Tony again for any appliance repair and highly recommend him to anyone in the Austin area.

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

This was such a smooth process, he could have easily made more of an issue and charged me more, I'd…read morehave never known. ESP because I went into a separate room, assuming he was going to take awhile. Well, 20 minutes later, he discovered the problem and fixed it. Viola! Just like the. He was honest about the simplicity of the resolution and didn't even charge me as much as he had quoted. Amazing! He's earned my trust from here on out, I'm giving him a call!

He did an amazing job! I as very punctual. Went right to work and completed it all in no time. I…read morewould highly recommend him and will definitely use him again if needed.

Richard was very responsive and very communicative throughout the entire process. He got right on…read morethe tile project and did a great job for a reasonable price. I would definitely use him for other jobs.

Joe was a great and he fixed our dishwasher and had it working in no time. Gave some great tips on…read morewashing use and answered all our questions. He was prompt and delivered quality service!

This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.