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Andy's Repairs

3.4 (10 reviews)
Closed • 8:00 am - 5:30 pm

Services - Andy's Repairs

Outdoor power equipment services

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2 months ago

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Texas Outdoor Power Equipment

Texas Outdoor Power Equipment

(1 review)

TOP is the company behind the scenes. For a decade we were TOP customers without even knowing it,…read morebecause we buy through their dealers in the Austin area. In fact we even bought from a dealer that is not supplied by TOP, and this brings me to how we came to realize a difference in service, between dealers, and even distributers. To prevent embarrassment, I'll leave the "other" dealer un-named. We bought a good quality product from them (Echo), and months later it needed some warranty work. We dealt with them for months to get it resolved, and the answer they gave us was that our unit was trashed, and we should just buy a new one (from them of course.) Being in desperate need of another unit, we did purchase a replacement, but continued to fight our warranty at the dealer and manufacturer level. Because of the poor involvement of the dealer, the manufacturer was forced to deny the claim. Because of the poor management of the dealer, this would never be resolved, and in the meantime, our unit still held for inspection by un-named dealer, was THROWN AWAY. My guess is so that we couldn't get a second opinion on it. We were lied to, given the run around when we contacted them, and finally treated super rudely when we realized that this dealer was going to do nothing to keep a customer. Leaving said dealer, we entered one of TOP's dealers and voiceing frustration with the Echo, said that we were in need of a replacement product, NOT made by Echo. When TOP got wind of our boycott they decided to make it right even though they were not even involved in this case at all. They picked up the pieces of someone else's mess, and cleaned it up, salvaging a commercial customer. Isn't that how business in America is supposed to be done? Echo, Scag and Billy Goat, make the best products that we have used; BUT THE DEALER MAKES A DIFFERENCE! Make sure you go to Texas Outdoor Power's website, and buy your stuff from a dealer that is held accountable. What good is a warranty if it isn't backed by a company willing to stand for what's Thanks to the guys behind the scenes!

Andy's Repairs - outdoorpowerequipmentservices - Updated May 2026

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