Visited this store looking for a sectional and was disappointed by the pricing and quality. The sofas and sectionals were notably cheaper but seemed to lack the quality compared to options at Rooms to Go. Interestingly, I found the exact same sectional that Rooms to Go was selling for $495 here priced at $1,200. This significant markup for what seemed to be lower quality is a concern. I won't be making a purchase here and will not be returning. read more

Conns has pretty much stolen $6,300 from us and won't return our money. Per Ed and Brian it will "get their store in trouble" if they refund us the money they have stolen!!!! All I can say is if you want your product do not buy from them!! We bought products over two weeks ago and still haven't seen them and we can't get a solution. Not a solution from corporate not a solution from any store employee!!!! It is absolutely ridiculous. All I can say is slimey slimey! We have spent multiple hours going into the stores, on the phone with stores, on phone with corporate. Our next stop will be court!! read more

I bought this washer that was too deep. The installation person didn't calibrate the machine. I washed a comforter and when I tried to get it out to put it in the dryer, it was too heavy. I have degenerative disc disease L3,4,5,6 and re injured my back. I was in excruciating pain and decided to go to Conns to explain the situation and exchange it for a top loading machine.Manager Paul Perez was very uncooperative saying it was over the 30 day time frame. I wrote an email to the President of Samsung to explain the situation. They called me immediately and told me to go back to the store and exchange it for a suitable one. I returned to the store and asked to speak to the manager who is now Brian Lemay. He would not come to speak to me. He sent a sales person to handle the situation. The sales person didn't know what I was talking about. Me Lemay demonstrated rudeness, unprofessionalism, and actions that are not of a good store manager. Don't do business with this store, they charge 30% interest to those unfortunate to have bad credit. Do your business elsewhere where you're treated with respect read more

Conn's HomePlus - Washer is too deep - Furniture Stores Near Me - San Marcos, Texas

We've been dissatisfied with Conn's in San Marcos, TX since the purchase of a refrigerator, washer-dryer, stove, and dishwasher. The service is horrible!!! My new refrigerator/freezer is 9 months installed. The freezer broke; my food ruined. A week later no service. The service tech was scheduled today between 7-9 AM. No serviceman and it's almost 1 PM. DO NOT BUY FROM CONN's!!! You call the store and you're always handed off to some 3rd party answering service that never helps. Franklin and Rhonda Nance read more

We are super excited & happy about our purchases. Mika was amazing- very knowledgeable and gave us space to shop and make decisions. It's very easy to max out your budget so take some time to look around, calculate your findings, and determine what you want to spend. We shopped for an hour then grabbed lunch and came back again. At that time we wrote down our favorites and the determined what we did or didn't want to bring down the price to what max we wanted to spend. In the end we got everything we want & need with out buying full package sets, etc. Our new 65" Tv is kick a** with crystal clean screen and sound. Amazing! And we love the furniture we bought. Affordable monthly payments! Winning! read more

I opened an account originally in Austin TX. I ended up at conns in San Marcos and expected quality furniture and outstanding customer service/support. Well when I was purchasing almost 6,000.00 worth of furniture that is what I got from Edward. That was in July 2018. Well recently I discovered a manufacturing defect with a piece of the furniture. I contacted service first. I quickly got the brush off, as if I didn't purchase the warranty. Oh that statement Edward my sales person made about how he would personally take care of me LIES! I personally called him on5/18/19. I told him what was happening.with my furniture. He tells me that he will take care of it and call me back. He never called. I waited until 6/3/19. I finally called the service department back. They tell me I was approved for a replacement. Mind you Edward never called back. They said I had to call the store to make arrangements. I called the store 6/3/19, I'm told that Edward is on vacation. Mondo gets on the phone, says he will take care of it and this is the first he has heard about my issue. Now I was in the store making a payment on 6/2/19, and the cashier is the one that gave me a different number to call. I finally get a 1/2 day off to be at home for the delivery on6/7/19. At 3:01pm 6/7/19, I get a call that the delivery is in route. I track it and the delivery time is 3:15 to 3:55pm. I am standing outside because I feel that they would be lost, but thought I would get a call. 3:53pm, I'm still outside. I check the status again, it shows unable to complete. Now the fun part begins. At this point I am frustrated. I call the store and ask for a manager. I had the unfortunate experience to speak with Judy. Judy is trying to tell me to calm down but Judy doesn't pay for my bill, so I tell Judy that perhaps I should call corporate to further discuss my issue. Judy told me to go ahead because she was calling corporate too? Now I'm the customer who pays, Judy is an employee, is she calling corporate on customers? Now I'm really confused. So then Edward my salesman jumps on the phone. He says his famous line, " Let me look into this and call you back". So then I am really fuming and I told him, "Well Judy told me to call corporate." What he said next was,"So." I was blown away. So I make calls and spoke to Susie in corporate. After speaking to her she repeatedly told me how she couldn't help me. I requested a supervisor. The young man Joel listens for two minutes and disconnects my call. Called back to corporate and got Kim. Kim hears me out, then says,"I'm going to get someone on the line and then I'll bring you on. Well she drops me into an infinite hold state. So I still have not gotten a call from Edward! About an hour goes by and Edward sends me a copy of my contact that shows I purchased the warranty. Well I knew that but where is the resolution for exchanging the chair that is damaged? I call the store back to gain understanding as to what this means. I ask for Edward, then I am placed on hold for over 15 minutes no exaggeration! Finally I hang up and call back. Edward gets in the phone and hits me with his known lie, " Let me some calls, I'll call you back." Well no call that day. Saturday I get a random text that delivery is scheduled for Sunday. Now I have already wasted over 3 weeks of my time. I warn anyone that is shopping for furniture to beware. As a customer they have shown me that my money is nothing. The sales team must own stock in the company because customer service is not their concern. They are most helpful at the beginning of the sale. Everything after that will be lies, frustration, and no one takes ownership. I am already stuck in this contract but soon I will be done paying. If I need an appliance or furniture I can go elsewhere. I just hope that they do not get anyone else like they did me. Why not give Ashley Furniture a chance. That's my next choice! I certainly hope not to ever hear anymore, "I don't care so what", kind of attitudes! read more

Me and my wife visited this location looking for a new washer and dryer. we were immediately greeted by Gabriel. Gabriel kindly asks our names and offered assistance on finding products. Gabriel took special attention to price and style we were looking for. Then we were greeted by John,John was very product knowledgeable and helped us pick out the perfect units. Upon checkout we spoke to Manager Edward about delivery options. John,Gabriel and Edward went above and beyond to close the deal and set up delivery of units my wife and I are very impressed with the customer service we have received and will definitely do business with this location in the future AWESOME JOB GUYS!!! read more

Worst customer service ever. The whatever person who greeted me was so rude I just walked out. As I was walking out he kept taunting me to leave. 3 other employees just stood there and didn't say anything at all. My intention was to purchase a 70" tv. I guess Walmart will get my business. read more

If I could put zero stars I would. I'm currently here and have a timer set to see how long it takes for someone to greet/ help me. It's been 20 mins so far and no one has said a word. I came in with the intent to purchase a 65inch Sony TV.. I'm over it. Conns biggest CON is their customer service. Pun intended. read more

This is by far the worst experience I have ever had in retail. I was helped by a kid who kept getting "lost". Then when I checked out he told me this would be on auto pay. When I got home I noticed a charge for a warranty I wasn't even offered. The store called me the next day to inquire about me buying more stuff. I spoke to the assistant manager at that point and he said he would call me back. The kid who checked me out called me and asked why I called the store. I told him that I didn't and that he charged me for something I wasn't even offered. He said he did it because I needed it and I wasn't able to have that charge taken off without paying a $50 fee. The store manager called me later and did fix it for me. Moving forward I start getting emails about my account being past due. I have been on the phone for 45 minutes and talked to 6 different people. They are saying they have 5 different companies that do financing through and I actually was not set up for auto pay and now they say I can pay for it or they will put it on my credit after I said I wanted to return it and not do business with them anymore. Do not do business with these guys!! I am still on hold with their corp. line and have been for 15 minutes. Crazy read more