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    west elm Outlet

    3.3 (27 reviews)
    Open 10:00 am - 9:00 pm
    Updated 1 month ago

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    Piece that the boys broke that continues to break off
    Shelby G.

    Things I've learned through my last experience: 1. ask for 15% off if the item has any sort of damage on it - double check the entire item 2. Be sure to ask them to wrap your items before you pick them up 3. When you go to pick items up, load them yourself because the boys loading are careless, rude and disrespectful I purchased an $1800 couch that had a small piece of wood missing and the boys broke more pieces off of the unwrapped couch when loading. When I called and talked to the manager, Christina, she said that I should have received 15% off for the initial chip. I did not know this because the cashier that checked me out acted like it was his first day. He didn't know any answers to my questions and the girl who knew the answers kept saying "I'm not even clocked in right now". Anyway, Christina also said that she would talk to the guys who loaded the couch and asked for me to send pictures via Instagram. I did so and she blamed it on my boyfriend for helping them load when it was clearly their fault. She then said she would check for a replacement part for me and would get back to me. Never did. I messaged again asking for the 15% off (refund or maybe a gift card) that I should have received when purchasing and she read it and no reply. I messaged again "so that's a no?" and she read it again. She didn't even have the decency to say no. Such an unprofessional way to manage a store. I love West Elm but this is unacceptable customer service. Oh and another thing - there were large stains that looked like oil on the side of the couch that we didn't notice since it was next to another couch in the store. When I sent her pics of it as well, she didn't even acknowledge the fact at all. Luckily I was able to get them out but this is just another problem that I had to deal with.

    The sofa!
    Luci H.

    West Elm at half the cost. This place is a frugal furniture lovers dream. When you walk into this outlet you're immediately reminded of your favorite West Elm store, but something is slightly off. It seems more approachable, like you're looking at pieces that you can actually afford. And you're right, you can afford the fabulous deals here. I recently bought a $3000 leather sofa from here. The exact one I've been eyeing on the West Elm online store, but couldn't pull the trigger on such a pricey item. They had it for over 60% off and in perfect condition. PERFECT. I immediately bought it and we lugged it home in our Honda Element. Hey, we can't all drive trucks. There's so much to look at here, too. They have every item you can image at prices 25%-90% off retail. I'm a sucker for a good deal and this place has them in spades.

    This sectional did not work and they wanted $400 for it vs the $99 advertised.
    Frank V.

    I said I'd never shop here again after a horrible experience every time I've been here. The last time the staff was being rude and I heard them talking about me when I was sitting on the display furniture behind the cash register. But I can't resist the clean modern looking furniture and accessories they sell. I finally had a good trip here. They were super attentive. Offered to help look up furniture and display area rugs. Your staff is as good as your product now.

    Harris sleeper sectional
    Domi P.

    I called this store the day I moved to Austin looking for a sofa. The person on the phone told me they'd just gotten a truck in and they had a ton of sofas. So I drive an hour down to San Marcos only to arrive and see almost no sofas on the sales floor. I asked the girl behind the counter (who ignored me the whole time I was in the store because she was on a personal call) about the sofas on the delivery truck I'd been told about. She told me they weren't unpacked and weren't going to be unpacked and that I should go to Pottery Barn. Then she went back to her call! I couldn't believe it. I'm nothing if not tenacious, so I did another lap around the store since I'd come all this way. That's when the manager Travis (or maybe Tyler? But he was tall, cute and very nice) came out from the back of the store. I asked him about the sofas on the truck and he took the time to research and find out what inventory was on the truck for me. When we found a sofa that sounded right up my alley, he got it off the truck, unwrapped it for me and when I liked what I saw, he gave me a sweet deal! He went above and beyond to get me a good price, even informing me of an additional discount I was eligible for that I wasn't aware of. Now THAT my friends is customer service! I will continue to support this store because of their Sales Manager. I almost walked out because of the other girl who worked there and wasted a lot of time. Customer Service is SO IMPORTANT!

    Summery chevron King Duvet with matching King sham and euro shams! -scored today

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    4 years ago

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    9 years ago

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    7 years ago

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    7 years ago

    i wouldn't bother going for bedding. it's so disorganized-impossible to find anything. too expensive for quality as well.

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    9 years ago

    Didn't buy anything. But their playlist is amazing. I'd go there just to hang out. If you're feeling down head to the west elm outlet.

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    Ask the Community - west elm Outlet

    Review Highlights - west elm Outlet

    When I started to ask the rep about the different types of upholstery, she said that she was not allowed to advise me due to outlet store policy.

    Mentioned in 2 reviews

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    Wayfair Outlet - Couches

    Wayfair Outlet

    2.5(6 reviews)
    0.3 mi

    Just moved to Austin from Chicago. Visited Wayfair Outlet store today and here are some of my…read morethoughts: -Enjoyed walking around the store, felt like a treasure hunt! A lot of stuff was still in boxes, but lower priced than you normally find on Wayfair. -They have every kind of furniture from couches, dressers, and end tables, to chairs, patio furniture, and office chairs. -My wife was looking for a table to put her printer on; I wasn't looking for anything special. However, I ended up getting a new faux leather office chair for the low, low price of $50! -The store had bedroom sets for $1,200 and wall art for $25, and everything in between. Enjoy! Recommended!

    Did you know that Wayfair has brick and mortar outlet stores? I didn't until recently. They…read morecurrently have 4 locations all over the U.S. and this location is the only one in Texas. You can find it on the Tanger side of the outlet mall. The store is much smaller than I thought it would be. I was expecting a large warehouse type of store with a mixture of furniture and home decor (think Home Goods or At Home). This felt more like a random discount furniture outlet store, except with higher quality furniture. There was very little home decor. The bedding and curtains were sort of messy in random containers. The store had mostly couches, a few dining room tables, some end tables, night stands, and outdoor furniture. Everything was at least 40% off of the listed price. All sales are final except for appliances. If you purchase a faulty appliance, you can return it within 48 hours. I actually don't recall seeing any appliances in the store, but I'm sure the inventory is constantly changing. Additionally, they do not hold or reserve furniture before purchasing. The staff was very friendly. A nice gentleman told us about the sales. The employees were wearing casual clothes; it was a little hard differentiating the employees from the customers. Nothing in the store caught my eye, but if you're looking for living room furniture, you may have better luck.

    Photos
    Wayfair Outlet
    Wayfair Outlet - My new Wayfair home office chair ($50)!

    My new Wayfair home office chair ($50)!

    Wayfair Outlet - Lamp

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    Lamp

    Burlington

    Burlington

    1.0(2 reviews)
    0.3 mi

    This Burlington is the most trashiest place i've ever shopped at. It's honestly a safety hazard…read morefrom how many abandoned carts there are randomly and all the items on the floor! I was picking things off the floor just so i can get by or someone else could move their cart 6" forward. Worst thing was after i moved the items to the smaller cart due to the mess, i realized the line was ALL the way down the back of the store. I just left them with my cart and left because of how overwhelmed and crowded it was. such a mess.

    Be aware that Burlington does NOT allow shopping carts to leave the store. I had a full cart with…read moresome heavy items & was told I could pull up close to the door and take stuff out a little at a time. I was already parked in the first parking slot across from the door. To top it off, I have disabilities that makes things difficult. At least the security guy at the door got my last items out & waited for me at the sidewalk. They also only had 1 cashier. There was only 3 in the line at first but by the time it was my turn, there were at least 7-8 people. There was a manager that was behind the desk that opened for 1 person ( maybe a return or exchange) & then closed it right afterwards. She was more concerned at being rude about the shopping cart not leaving the store. Their rule about the shopping carts needs to be posted. They don't mind when you load up your cart & buy alot of stuff ! And every time I've gone, the place is messy. Someone needs to look into if what they are doing is against disability regulations. I doubt that I'll be going back.

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    Burlington

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    west elm Outlet - furniture - Updated May 2026

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