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    Furniture Row

    3.5 (62 reviews)
    Closed 12:00 pm - 6:00 PM

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    Samantha D.

    I found a piece I fell absolutely in love with online so I went in store to Check it out but turns out it was discontinued. Before losing hope, Michelle called around and was able to find the last one left! She Had it delivered to their location in San Antonio and couldn't be more happier. She is great. Just a week and half later it arrived and I took it home but it had a thick crack (provided) pics and she advised me to bring it down to the store so she can try and get it fixed and she took it upon herself to fix the table! Above and beyond, thank you Michelle!! Not only do I love their products but their customer service will keep me going back again soon for more things to fill in my new home with.

    Pandora Power Reclining Sofa Set, Pandora Power Reclining Recliner, Sullivan Lift-Top Coffee Table, Sawyer Mantel with Electric fireplace.
    David C.

    My wife and I searched for 3 weeks, looking for our new living room set. We went to stores all over San Antonio, and New Braunfels. We wound up finding our set, that we love, at Furniture Row. The sales team was knowledgeable on their furniture, and did not hound us like others stores did. They were there if we had a question, but not pushy at all. I did give 4 stars, as they did not have 1 item on our invoice, that was not inputted into the order, but other than that, it was a great experience. Sherman, the manager of this store, was a great salesperson, and allowed me to come by and pick up the missing item from their floor display. I recommend Furniture Row for you next furniture purchase.

    Megan M.

    Mass produced sub-par quality furniture that relies on gimmicky pricing schemes to get you to buy in bulk. This is just one of many warehouse retailers that litter the landscape of our country today. It's places like this that make me wish for a time when things were made by hand and true craftsmanship was still revered and appreciated. Yes, we live in a fast-food eating, disposable society, who want to pretend they are living the high life even though they are in debt up to their eyeballs, but come on!! There is nothing special about this place, except the unique appearance and set up of their cute warehouse. It certainly tricked us into stopping inside for a peak. These huge furniture warehouse places remind me of Walmart, lots a cheap junk, selling out our country's future to Asia, and all to make a quick buck. BLAH! If you are on a budget, lack any degree of sophistication, don't mind buying overpriced particle board from an apathetic sales guy, then this is your place. Not for me. I would rather find something uniquely designed from real wood that I know hasn't been cheaply assembled 10 million times over on a conveyor belt. Heck, I would rather find something at a salvage yard that was at least antique and real. I guess it's a sad commentary on our (fake, cheap, and I want it NOW society), that these places have proliferated, while small mom and pop custom furniture stores have declined. The only reason it didn't get one star is that I liked the exterior warehouse appearance and we weren't accosted when we walked through the door like in most furniture stores.

    "furniture row" (combo purchase & delivery Denver Mattress & Oak express) this is how my new bed was set up...smh!
    Kita B.

    2 stars simply because the sales associate at oak express was awesome. However, I had a combo purchase with Denver Mattress and Oak express which was a major FAIL...1st delivery guys had the wrong size bed frame for my headboard...2nd delivery guys had the correct frame but no hardware...3rd delivery guys came with incorrect hardware, placing 1 screw on the right side of the headboard and 2 screws on the left...all 3 screws are sticking out from the head board about 2 inches...poor poor quality control...wasted my Friday & Saturday...and it still isn't right. Definitely will not be back...too much of a headache.

    Delivery guys just arrived and put my son bed together. Very  professional team.

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    6 years ago

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    5 years ago

    Inability to meet commitment dates, no communication on status changes, customer service consist of copy and paste emails.

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    Page 1 of 2

    Ask the Community - Furniture Row

    Review Highlights - Furniture Row

    called the store and spoke to Sherman about repairs and he said he would fix the pieces for FREE!

    Mentioned in 5 reviews

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    When you go to IKEA your mood changes. We got there around 11A from S Austin. When we started our…read morewalk around it was actually pretty calm. Not crowded as it would be on the weekends. There were a couple of rooms that were being redesigned and a lot of winter sale items. I was able to get ideas for different rooms in our apartment, as one who might. The best part of this trip was looking at a lamp in the one of the rooms, and as we made it to the end we stopped in the As Is section and I saw the lamp that was regular price $149.99 and on sale for $99.99. Then the real surprise came when I turned a corner and saw it for $69.99! All I can say is make sure you keep your eyes open and walk around because you will find those deals. They only had self service registers, I miss having regular cashiers. An associate helped me get the lamp in the cart. If you change your mind on items, they have baskets right beside it that you can toss in there. At the end of the trip I went and bought a hot dog for $1, it was just a regular one. The condiments were self service to the side and I saw mustard, Swedish mustard and ketchup. I would have liked to have some relish but that didn't happen.

    Thank you IKEA, I love you…read more Your selection, your prices, your presentation, your shopping experience. Everything about you is beautiful. But please bring back PEOPLE to ring me up at the end of my 800$ shopping experience. I miss them. Your people are so great.

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    FURNITURE KING - A bed

    FURNITURE KING

    2.5(4 reviews)
    0.4 mi
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    So the customer service here was great. As well as the prices and the furniture here is great…read more My only issue is, I've ordered a bed may 22. We were told it would be 1-3 weeks for delivery because it was coming from California. And that he would keep us updated. I wasn't happy about the time line but had been looking for a good day bed for awhile to use for my family when they came to visit. Which I did delay since I didn't have the bed for them to spend the night on. On June 5th we called on the status of our bed. Because we hadn't been called in 2 weeks. He told us it would be another 4 weeks. And he would keep us updated with calls and texts. It's June 27th now. Which he still has 6 days to deliver. But we haven't been updated at all since June 5th And he said he would keep us updated so we could make sure someone was home for delivery. I would not have agreed to this purchase if I had known it would turn into a 6 week wait. We plan on calling again Monday June 28th. I'm pretty disappointed in the lack of updates that he promised us. If it's another couple weeks wait when we call, I do plan on canceling the order and purchase a different day bed as I have family coming over July 3rd and need a bed for them. I will update my review based off how the owner handles our call/refund.

    I do not recommend this place to any one dont waste your money in this junk yard I bought a bedroom…read moreset and not even a year and the bed frame broke and to top it off I was sold a mattress full of bed bugs they say they have guarantee and thats a lie taking these people to court

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    Interesting leather ottoman

    Furniture Row - furniture - Updated May 2026

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