It seems a lot of furniture stores tend to struggle with customer service. This cannot be said about Furniture Row. I can only speak for Stacey because she was the one that helped us for three days looking for furniture. She was knowledgeable and had a lot of patience with us. Unfortunately, we found a couch at a different place only because of availability. Even with everything Stacey did for us, she continued on with the upmost professionalism and kindness congratulating us on finding another couch that suited us. I'll always keep her in mind as we continue to furnish our home and you should as well. read more

We wanted to pick up two mattresses today & they did it for us! Nice and helpfull people. I may return one of the mattresses so we will see what happens then read more

Since moving here almost 2 1/2 years ago we have gotten all our furniture here pieces at a time and our 100% satisfied with the service and quality of the furniture. We still have more to buy. Our latest piece is our entry table. It is perfect and matches the rest of our pieces we have gotten. We are also very loyal to each of the three different areas and stay loyal to each sales representative/manager we purchase from. We have gotten nothing but the best service this time from Michelle above and beyond great!! We are very happy and recommend this location highly. You will not be disappointed. They are awesome. read more

Furniture Row - Furniture Stores Near Me - Selma, Texas

I found a piece I fell absolutely in love with online so I went in store to Check it out but turns out it was discontinued. Before losing hope, Michelle called around and was able to find the last one left! She Had it delivered to their location in San Antonio and couldn't be more happier. She is great. Just a week and half later it arrived and I took it home but it had a thick crack (provided) pics and she advised me to bring it down to the store so she can try and get it fixed and she took it upon herself to fix the table! Above and beyond, thank you Michelle!! Not only do I love their products but their customer service will keep me going back again soon for more things to fill in my new home with. read more

Furniture Row - Furniture Stores Near Me - Selma, Texas

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I personally wouldn't recommend anyone to this place. Yes, they have very nice furniture and the prices aren't terrible but I have no idea how they stay in business. I went to get a few more matching chairs for family coming for the holidays, to go with the dining set my wife had previously purchased. I found the chairs myself before anyone asked me if I needed help, then I told the guy Jonah I wanted 3. He told me they needed to come from San Antonio and they'd be in the next day. He also asked If I wanted to pay while I was there or wait until the chairs came in to pay. I told him I'd pay part card and part cash but it didn't matter to me when I pay. He said just wait until it comes in and pay the whole balance. I said okay, he said he'd call me when it came in. So two days later, I didn't get a call so I had my wife call the store. They told my wife, the chairs were there but they weren't for me because I hadn't paid for them... they were first come first serve. So I went up to the store irritated obviously because they said they would call me but didn't and also because the chairs weren't ready for pickup even though I asked for them and the salesman told me wait to pay. I paid for the order and they told me it would be ready the next day. I waited until the day after they told me, just to see if they'd call to let me know my order was ready... again no call. I had my wife call again and they told her the chairs were ready. I'm normally not one to complain, I'd rather just not speak and no longer support the business but I ended up very frustrated with this business. I'm in sales as well and I take care of my customers from start to finish and this was completely opposite of how customers should be taken care of. read more

My wife and I searched for 3 weeks, looking for our new living room set. We went to stores all over San Antonio, and New Braunfels. We wound up finding our set, that we love, at Furniture Row. The sales team was knowledgeable on their furniture, and did not hound us like others stores did. They were there if we had a question, but not pushy at all. I did give 4 stars, as they did not have 1 item on our invoice, that was not inputted into the order, but other than that, it was a great experience. Sherman, the manager of this store, was a great salesperson, and allowed me to come by and pick up the missing item from their floor display. I recommend Furniture Row for you next furniture purchase. read more

Furniture Row - Pandora Power Reclining Sofa Set, Pandora Power Reclining Recliner, Sullivan Lift-Top Coffee Table, Sawyer Mantel with Electric fireplace. - Furniture Stores Near Me - Selma, Texas

(One caveat: I have not bought here yet, so I cannot speak to the entire process, especially the post-purchase process.) Furniture Row is a huge space with loads of options. There's a variety of price ranges, but most things seemed to be a mid-range price. The friendly staff will stay attentive as you wander, but they won't hound you, which is nice. The furniture here is very similar in pricing and style to Rooms To Go, which is located across the highway, but the collection is different enough as to be worth the separate visit if you've gone to the other one already. read more

12/31/21-Steven and Jonah were extremely helpful. We found a king bed that would match our current dresser. It was on clearance and they helped us find all the pieces and helped load it up in our truck. We put the bed together and it is awesome quality. read more

Where to start. Told 10-14 days for delivery of item that advertised as "availabile now". In reality took over a month. I had to call the store constantly for updates. Was told to be delivered on a Monday but delivery was cancelled without notification. Took a day off from work for nothing. Just sat around waiting for a table to not be delivered. Table then delivered on following Friday but came broken. The sales man Jonah was hard to get a hold of during this entire time. I guess I have a table coming today, but it's a loaner until the table I ordered arrives not broken. This is over the course of now 32 days...for a dining room set. Nothing crazy, just 4 chairs and a table read more

Mass produced sub-par quality furniture that relies on gimmicky pricing schemes to get you to buy in bulk. This is just one of many warehouse retailers that litter the landscape of our country today. It's places like this that make me wish for a time when things were made by hand and true craftsmanship was still revered and appreciated. Yes, we live in a fast-food eating, disposable society, who want to pretend they are living the high life even though they are in debt up to their eyeballs, but come on!! There is nothing special about this place, except the unique appearance and set up of their cute warehouse. It certainly tricked us into stopping inside for a peak. These huge furniture warehouse places remind me of Walmart, lots a cheap junk, selling out our country's future to Asia, and all to make a quick buck. BLAH! If you are on a budget, lack any degree of sophistication, don't mind buying overpriced particle board from an apathetic sales guy, then this is your place. Not for me. I would rather find something uniquely designed from real wood that I know hasn't been cheaply assembled 10 million times over on a conveyor belt. Heck, I would rather find something at a salvage yard that was at least antique and real. I guess it's a sad commentary on our (fake, cheap, and I want it NOW society), that these places have proliferated, while small mom and pop custom furniture stores have declined. The only reason it didn't get one star is that I liked the exterior warehouse appearance and we weren't accosted when we walked through the door like in most furniture stores. read more

Furniture Row - Furniture Stores Near Me - Selma, Texas

2 stars simply because the sales associate at oak express was awesome. However, I had a combo purchase with Denver Mattress and Oak express which was a major FAIL...1st delivery guys had the wrong size bed frame for my headboard...2nd delivery guys had the correct frame but no hardware...3rd delivery guys came with incorrect hardware, placing 1 screw on the right side of the headboard and 2 screws on the left...all 3 screws are sticking out from the head board about 2 inches...poor poor quality control...wasted my Friday & Saturday...and it still isn't right. Definitely will not be back...too much of a headache. read more

Furniture Row - "furniture row" (combo purchase & delivery Denver Mattress & Oak express) this is how my new bed was set up...smh! - Furniture Stores Near Me - Selma, Texas

Shopping at Furniture Row was an absolute delight. We were trying to decide whether to ship furniture from our summer home in Oregon or sell that and buy new things here. We had bought many things from Furniture Row in Oregon and were very pleased so we were delighted to see there was a store in San Antonio. The price and quality of living room, bedroom, dining room and study furniture made our decision easy. In addition the salesmen were attentive, knowledgeable, and helpful, without being hovering and invasive. We accomplished everything. Traffic around and in the Forum is not for the weak hearted, but the store is just north on I 35 so access is easy. We can't wait to see our new things in our new place and we will definitely return when we decide which accent pieces we need. We have returned several times. Unfortunately our first bedroom and dining room selections were too big for our new small place. We realized that when we took our own measurements of our place without relying on blueprint measurements. Each time we returned, we received the same excellent service. We worked with several different salesmen and each of them was attentive and patient without being invasive. Shopping at Furniture Row is a pleasure! read more

So-chi, thanks for all the help. This is a great furniture studio. They sell stylish durable furniture. This is my second time shopping there. They don't chase you around the store hounding you. It's like going to an art gallery browsing, and picking the art you want. Thanks, very satisfied. read more

Got a great deal. Spent $6,000.00 on a living room set, a mattress set and a bedroom set. That's where it ended. Upon delivery, they noticed that someone from the warehouse removed all the required hardware needed to put the bedroom set together. I spent the next 3 hours with Daniel at the store trying to get things right. He said the warehouse had the hardware and wanted to reschedule for Monday to put everything together (the delivery was Saturday). After several hours, he said the last delivery truck left about 10 minutes ago. I asked him why they didn't put the hardware on the truck. He didn't know and it was clear that he wouldn't do anything until Monday. So, it looks like for the next few nights, my wife will be on the couch and I'll be on the floor. So much for customer service. read more

I purchased a dinning room chair several days ago and had a terrible experience with Jonah and his manager Joel. Jonah has a very bad attitude, sense of entitlement and ZERO customer service skills. After purchasing my chair he asked me to draw a diagram of my dinning room because they get credit when customers do that. I told him I wasn't interested in doing that so he said that's okay I'll just make it up. So he starts drawing what he guesses my dinning room looks like right in front of me. I asked him if he was going to get credit for that and he said yes. I said but I didn't draw it then he says it's fine he already has 2 for the day. As I was leaving I asked to speak to Jonah's manager Joel. I told him what happened and when I said I didn't appreciate Jonah lying to give himself credit Joel smiled at me. I wasn't joking or telling a funny story so I have no idea why he would smile when a customer is complaining about a negative experience in the store. I then spoke to the regional manager several days later and he took my complaint seriously and I feel confident he will address the issue though I don't remember his name. So if you go to this location avoid Jonah and Joel. read more

Hunting for the perfect couch without being able to actually put it in your home is a horrific task. They should make up websites where you take a picture of the bare room and add. It would be kinda like searching for the perfect hair cut. Sofa Mart was promising to walk through. It was super smart and full of contemporary ideas for the home. We found several pieces that we liked and we were 100% walking through the first time that we would buy something. Then the service stepped in and messed it all up! Please stop pretending to be my best friend and just answer the simple questions. Do you have it in this color? What would be the delivery date? How much more to add a sofa bed? Disrupting personal phone calls and no promises on delivery or color literally pushed us out the door, where we stood expressionless and discouraged. Sofa Mart. Hmmm. A OK on the goods, bad on the delivery. read more

A few months overdue ! But I am beyond thrilled with my living room set. We saw a double leather loveseat on clearance, the associates were able to locate a matching couch on sale and a chair and a half in stock. We can back that afternoon to load and they were so helpful even after Business hours. A few days later they even called to ask how we were feeling about the purchase. A++ . Even though we live on the west side we will def be venturing back to this location ! read more

I bought and paid for a floor model media console which I was excited to have delivered for our new 70" TV. We had arranged to have the new TV installed on the wall. Well, I got a call this morning. I expected it was a reminder call that my TV console was being delivered tomorrow. Instead I was told that it had been sold to another person despite the fact that I had already paid for it in full including the tax and delivery fee of $89. The salesman NEVER offered to give me a better price on another console or anything. I had specifically asked him to wrap it up and get it ready for delivery. He said he would and clearly didn't. As a result we had to cancel the service and rearrange plans. Now, I have to start all over and we look like irresponsible customers to the custom TV install company that we had to cancel services with. It's my opinion that my tv console was probably left on the floor and sold over the Presidents' Day sale that Furniture Row AKA Sofa mart had. This was a terrible experience and I'm extremely disappointed that something Inpaid for was sold off to another customer. Worse is that NO EFFORT was made to find another or at very least offer me a future discount. Based on this experience I would not recommend this store as reliable, and I would not recommend buying furniture there if you expect to get it like I did. To make matters worse I had already paid off the credit card I used to pay for it so now I have a credit on my credit card and have the additional hassle of requesting a check back for my credit. read more

I had a great experience with them. The sales people were knowledgable, helpful, and pleasant. I walked in with no furniture in my apartment and walked out with an affordable bedroom set, barstools, and a very comfy bed. Also they will be shipping it quickly, fitting my urgent time table. read more

We shopped here for the purchase of my son bed. By far one of the biggest show room I have seen for toddlers and youth as we'll adults. The staff was friendly and polite. I like that they didn't hassle me but checked in from time to time to answer any questions we had and gave us recommendations when needed. read more

Furniture Row - Delivery guys just arrived and put my son bed together. Very professional team. - Furniture Stores Near Me - Selma, Texas

Made a purchase on Sept 3 for two full size beds. We were told it would come in October, which was a tad bit dissapointing but ultimately fine because we truly didn't need it until the week of thanksgiving when our family is scheduled to come into town for our wedding. We are now in November and have not received our beds. Anticipated delivery date is late November, early December now. After our company comes and goes. On top of wedding stress we are now stressing over this because our spare bedrooms do not have beds in them. Overall we are shocked and now truly disappointed with this experience; as I have never experienced something like this before. Why have it on display to sale if it will not be available for months to come. We are going to shop around and see if we can get something by the time we need it. Hopefully it works out for us. Update: we were able to find what we needed elsewhere with same day pick up. Furniture row issued a refund with no problem. Although it worked out for us, not sure I would trust to do business with them again. read more

This is a great store with a great variety of furniture selection. Lucy, our sales assistant was wonderful, she had excellent knowledge about the items and was very friendly. We had a situation that we needed to change on our order, and the store manager, Joel was incredibly helpful and worked with us, at the end he resolved a situation for us that we were very pleased and thankful for. You will not be disappointed!!! read more

Pros: Tons of selection, nice layout, decent prices, and the quality is good mid-range stuff. Better than you'll find in most dorms or IKEA, but not exactly "fine" furniture. Cons: The prices are inflated for what they are offering. If you look hard enough, you can find most of their stuff for sale other places for hundreds of dollars less. Shipping is expensive. Not willing to bargain/discount for large purchases. read more

Ok furniture and selection but customer service is horrible. Will not give delivery times until 6:30 the night before which does not give working people time to plan. Was very rude and said that's the way we do it. I spent $4500 to be treated like shit. Will never buy from them again. read more

I purchased a dining table and chairs from this store. The service was excellent and accommodating. I had scheduled the delivery to my home in Canyon Lake and asked to take a couple of the chairs home the day of purchase because I could fit them in my car. The store manager immediately deployed to have the chairs assembled and I was quickly on my way. The only glitch was a mistake on scheduled delivery day but again the store manager Joel made quick arrangements and happily the delivery happened as scheduled. The delivery included assembly and set up which happened very quickly in my home. I also liked the inventory in the showroom and plan to return for future purchases. read more

We spent weeks trying to find the perfect chairs and finally found them in a Furniture Row advertisement. I called and Michelle verified they had them, took the payment and ensured they were put together on time for my husband to pick them up. She also followed up to issue a credit as they were going on sale the next day. I was also impressed to receive a follow up letter to make sure we were satisfied. Excellent customer service and so far we have been pleased with the quality of the chairs. Thank you! read more

We went there to look for a dinning room table. We had purchased a couch 2 years earlier and was very satisfied. The table we wanted had to be a certain size and made of real wood to last. The salesman was very helpful and showed us just what we wanted. We were very satisfied with all the aspects of the transaction. I have read that they are on the high side. I don't believe that if you are looking for quality. read more

A few weeks ago I purchased a sofa from Furniture Row. The experience was fine-nothing out of the ordinary. When the sofa was delivered (in a timely manner, by extremely helpful delivery men) my husband and I discovered that we weren't as thrilled with it as we expected to be. Receipt in hand, we decided to see if Furniture Row really stood behind their promise to exchange purchases within a certain time frame (sorry, I don't remember the exact time). Happily, they do! We found a couch that we wanted to trade for, did so, and had the difference refunded to our credit card! The manager, Corey, even waived the fee to deliver our new sofa and pick up the one being returned. My husband and I were very pleased with the entire transaction, and will certainly be back! read more

Inability to meet commitment dates, no communication on status changes, customer service consist of copy and paste emails.

I ordered a headboard, couch and dining room table in Dec. The salesman Nic went above and beyond. He was very patient with me. At one point I was tired of waiting for my dining room table to arrive so I went back to the store and he showed me what was avail sooner. I ended up just keeping my original order. I would call Nic to get an update on my order weekly (they said it could take up to 8 weeks). He was very professional and helpful. As soon as my couch came in he called me to set up delivery. The men who delivered it were very friendly and troopers because it was so cold outside. I've had a very positive experience and Nic should definitely be recognized! read more

We bought a recliner and our sales manager found one in Austin, drove out there to pick it up and then called a few days later to make sure we liked it! read more

Great prices, Great quality, Awesome staff! Definitely recommend going to sofa mart! read more

I waited almost two months for my furniture to come. When I finally received the call that my furniture was ready for delivery, I was super excited. I confirmed a deliver date and made a whole lot of arrangements so I could be home to accept the delivery. On the day of the delivery, I was told it was a misunderstanding and even though they confirmed the day, basically too bad so sad but they could arrange delivery the next day. Seriously!! So now I have to lose another day of work and HOPE it is not another misunderstanding. I have been a customer of this store for years but the attitude of the staff that took my call just guaranteed I will not be back. If I could get a refund I would and take my business elsewhere. I spent too much money to be subject to this level of customer service. read more

They're not horrible, I don't think, but they sell furniture that is of suspect quality depending on brand and price point. Our wooden bed frame w/headboard/footboard had a major support piece fail after 2 years due to the wood splitting. One year warranty so it's up to me to fix or buy new one. This was about a $1000 set if I remember correctly, so it wasn't extremely cheap cost-wise compared to furniture in this class. It was disappointing that Furniture Row wouldn't offer so much as a small percentage discount to shop with them for a replacement, though I plan on repairing this myself. read more

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Walked into furniture row on a slow day. Grabbed a pillow and sat in the oversized chair with my husband for 45 minutes. (Think I found my relaxing place.) Salesman was awesome. When I wanted to try the oversized seats on top towards the back they found the extra hands to deliver my seats from the top shelves with no hesitation. They answer my questions and let me be petty with my indecisive self. Defiantly will go back for more furniture. read more

The stores of Furniture Row have a great selection and variety. I purchased a very comfy couch and love seat, beautiful bedroom set and mirror, and a mattress set all for a great price. Also, their customer service is second to none. Jonah, Sherman, and a woman on the Oak Expressions side (unfortunately can't remember her name) were extremely helpful and patient with me as I tried coordinating furniture delivery with a PCS move. I can't say enough nice things about this place and their staff! The only minor snafu that occurred was my mattress set wasn't delivered with the rest of my furniture, but they delivered it first thing the following morning. Check out Furniture Row! You won't be disappointed! read more

No pushy sales people!!! Went to all the big furniture stores and it was worse than buying a used car, and everything was the same. This store is filled with original pieces, good prices easy financing! read more

Paid for some tables but they never showed up. Had no problem getting my money back and management followed up with me to make sure such incidences wouldn't happen in the future...they are a reputable business and i will do business again read more

I had been shopping for recliners for a while and just could not find what I needed....until I went to Sofa Mart. They were very helpful yet not pushy. Got exactly what I wanted in a timely manner for a reasonable price. read more

I just recently purchased a set of furniture, couch, loveseat and recliner in a light sandy color from Furniture Row. The employees at the Selma location were very friendly and did not chase us around which is something I cannot stand when shopping so that was fantastic. Buying was easy and the couches came within the time frame we were told. The only reason for a four star versus five was because of the delivery. The delivery guys were very quick and efficient, but one of the couches was dirty, which meant I had to actually clean it before it had even been used. read more