It seems a lot of furniture stores tend to struggle with customer service. This cannot be said…read moreabout Furniture Row. I can only speak for Stacey because she was the one that helped us for three days looking for furniture. She was knowledgeable and had a lot of patience with us. Unfortunately, we found a couch at a different place only because of availability. Even with everything Stacey did for us, she continued on with the upmost professionalism and kindness congratulating us on finding another couch that suited us. I'll always keep her in mind as we continue to furnish our home and you should as well.

We wanted to pick up two mattresses today & they did it for us! Nice and helpfull people. I may…read morereturn one of the mattresses so we will see what happens then

The store is beautiful, clean & everyone is friendly and helpful. 60 day price guarantee helps you…read morefeel like you don't have to wait for your purchase and know you will still get the best price! Selection from modern and traditional, but with a bit of a flare!

I have been waiting two months to get my furniture and then they just called and said they won't…read moredeliver it for another two days so I won't get my furniture till Wednesday. Terrible service terrible terrible.

Nice store. Very well stocked and lots of options and ideas for decorating the house…read more Staff was very friendly and extremely helpful! The value for the price was great. They offer military discounts!

I love walking around in here, they have some wonderful home decorations. The prices aren't as…read moregreat as they were when it was Garden Ridge, but they have more "modern" selections.

I really dont know what it is about the people that work here...somber, rude, do not greet people…read more That is my #1 pet peeve at small stores. I was waiting in line to buy a gift card. 2 ladies at the register, one being Camille. Neither one greeted me. And today was a hell of a day which would have been nice if I got a "good evening, I'll be right with you" nope didn't get that. And just so indifferent when I went to go Pay. Maybe I should of been the bigger person and not snatched my receipt from her after she said..come back to see us....which no I will not. And I'll definitely tell my friend that's getting this gift card to go to a different location. Maybe people are nicer and like their job there.

Interesting selection of home goods, very helpful staff. The manager of the Kirkland's at the Forum…read moreis especially helpful and kind.

I went in last week for a new desk - not a big purchase - but I was greeted quickly and warmly by…read moretheir employee Robert Jones. Robert was very patient with my questions, my needing to see every desk in the store, and with my eventual purchase. And beyond his patience, his knowledge about their products was exemplary. I highly recommend Havertys and Mr. Jones specifically.

We purchased a Regis Sectional for $7499.99 and it was delivered 08/2022 we paid $999.99 for the…read moreGuardsman Gold Plan. We have had multiple issues including a broken recliner since March. Let me just say the warranty program SUCKS. They are non-responsive, unprofessional . The saddest part is that Haverty's has nothing to back up their product or the warranty plan they sold to me. Below is the latest response from Haverty's "Good afternoon, we apologize. The needed part is imported. It takes little longer to arrive than a domestic part. Please contact Guardsman if you're needing to discuss the claim. Thank you."

HORRIBLE quality for the price. I purchased a sectional and chase lounge less than 6 months ago…read more The backs are so distorted and offer no support or shape. The bottom cushions sag and can feel the underlying wood support. I have existing back problems, which is why I purchased what I thought would be a good quality couch. It made my back worse. I can't afford to replace it, and Bassett refuses to do anything about it. It has a "warranty", but the legal team is smart. I'll give them that. The clause added for wear and tear disqualify any correction to poor craftsmanship. I know over time, things do wear down... but not within 6 months. Save your time and money and stay away from Bassett. Purchase from a company that still focuses on quality craftsmanship and their products. Photos attached. Some within 3 months if ownership and some within 6.

Just left this store (Saturday 11/18/18 @ 4:15pm) and none of the staff greeted us, but made eye…read morecontact with us and walked by us. Immediately turned us off to purchase anything. They choose who they want to help. The patrons who I came with even said their customer service has gone way downhill in the past couple of years. No wonder they are an outlet going out of business.

We were greeted when we walked in. There weren't any pushy salesmen hounding us while we walked…read morearound. This place is huge and has a huge selection to choose from. They even have a playground for the kids to play in while you shop. They also have a bar area and you can actually order food and drinks as well. This has to be one of the most upscale furniture stores I've ever visited in my life. We are not in the market for a new furniture set, we are actually looking for an entertainment center. In the event, we do start looking for actual couches, we will definitely come back here.

We walked in and were greeted right away. They asked what we were shopping for and pointed in us in…read morethe right direction. They are not commission based so not pushy at all which was a relief. They have little push carts for the kids to ride in. We browsed the large selection of couches and came across the cafe. Ordered some snacks and drinks. We found a couch we liked and an employee walked us through the purchasing process which was very easy. We paid slot less than what we expecting to pay. They have couches for every budget! Our couch was delivered the next day for free!

I've been a loyal customer of Mega Furniture for years, and always received great service and great…read morefurniture, but all good things must come to an end. On December 8th I purchased a three piece bedroom set, on the 11th the furniture was delivered. When I inspected the furniture I noticed clusters of nail size holes throughout the wood. (Head/Foot board, the dresser, the mirror, and the nightstand) I called Mega and explained the situation, sent them pictures, and now I'm getting the run around from them, the manager won't call me back, no resolutions yet, except for telling me the holes are part of the aesthetic of the furniture. Really!?! I asked them if this is the case, can they at least give me some kind of discount off the amount I paid, it would only be right, and satisfy a long time customer. As of right now, they keep telling me the approval needs to be made by the general manager, but I can't get the manager to call me back. So I'm writing this because of frustration and disappointment from a company that has furnished my home on a number of occasions, and now has turned their backs on me. Because of this I will never shop at Mega Furniture again!!!!

I bought a couch roughly 9 months ago, and started to have electrical issues with it last month. I…read morewent to the store asked about my warranty (which is a 12 month warranty from purchase) and did exactly as asked. As stated it's an electrical issue, the customer service then continuously asked for pictures of the problem. I asked how they'd like pictures of an electrical issue, but still sent over pictures of the portion not working and the appropriate buttons. 2 1/2 weeks later and I have not heard a single thing back from them. I should not have to chase them down. Very disappointed in the customer service at this point. This is not my first time having issues with this store.

Our sales person, Sarah, was very helpful in the selection. The selection was perfect for the…read morespace. The moving team was professional, careful, and considerate. We are Bob Mills "people"!

Excellent service always. Many thanks to my sales…read moreassociate, GiGi. Great customer service, very responsive with text notifications and emails.