It seems a lot of furniture stores tend to struggle with customer service. This cannot be said…read moreabout Furniture Row. I can only speak for Stacey because she was the one that helped us for three days looking for furniture. She was knowledgeable and had a lot of patience with us. Unfortunately, we found a couch at a different place only because of availability. Even with everything Stacey did for us, she continued on with the upmost professionalism and kindness congratulating us on finding another couch that suited us. I'll always keep her in mind as we continue to furnish our home and you should as well.

We wanted to pick up two mattresses today & they did it for us! Nice and helpfull people. I may…read morereturn one of the mattresses so we will see what happens then

Give the Customer what they want. We ordered an expensive Shaquille Oneil mattress with all the…read morebells and whistles and they gave us a basic model. They do not care about their customers. When we went back to tell them we were not given the bed we expected they just tried to charge us the difference. We have been customers for a long time but NEVER AGAIN. Be careful when you go to them. We are both Veterans that deserve a great nights sleep. Improve your customer service and put your customers FIRST instead of just being money hungry. We feel like they were thinking we are just lying. We know what we ordered in the beginning. I wish I knew Shaq because I would let him know how we were screwed over by people who are selling his mattress.

James helped us out and he was great. We went to a few other furniture stores and they weren't…read morehelpful or tried to get her to return her new bed and buy one from them (Bob Mills). James was awesome and not pushy. We'll be going to rooms to go from now on.

Nice store. Very well stocked and lots of options and ideas for decorating the house…read more Staff was very friendly and extremely helpful! The value for the price was great. They offer military discounts!

I love walking around in here, they have some wonderful home decorations. The prices aren't as…read moregreat as they were when it was Garden Ridge, but they have more "modern" selections.

Everything! PATRICE #1103536…read more Has the best customer service . I am a Manager in the automotive industry and she Takes my team to the car wash . Her personality with her counter help , Rodney . Gave my Wife and I the best service . My wife will be back to buy more Thank you PATRICE ! Sincerely Jaime Hernandez

I really dont know what it is about the people that work here...somber, rude, do not greet people…read more That is my #1 pet peeve at small stores. I was waiting in line to buy a gift card. 2 ladies at the register, one being Camille. Neither one greeted me. And today was a hell of a day which would have been nice if I got a "good evening, I'll be right with you" nope didn't get that. And just so indifferent when I went to go Pay. Maybe I should of been the bigger person and not snatched my receipt from her after she said..come back to see us....which no I will not. And I'll definitely tell my friend that's getting this gift card to go to a different location. Maybe people are nicer and like their job there.

I went in last week for a new desk - not a big purchase - but I was greeted quickly and warmly by…read moretheir employee Robert Jones. Robert was very patient with my questions, my needing to see every desk in the store, and with my eventual purchase. And beyond his patience, his knowledge about their products was exemplary. I highly recommend Havertys and Mr. Jones specifically.

We purchased a Regis Sectional for $7499.99 and it was delivered 08/2022 we paid $999.99 for the…read moreGuardsman Gold Plan. We have had multiple issues including a broken recliner since March. Let me just say the warranty program SUCKS. They are non-responsive, unprofessional . The saddest part is that Haverty's has nothing to back up their product or the warranty plan they sold to me. Below is the latest response from Haverty's "Good afternoon, we apologize. The needed part is imported. It takes little longer to arrive than a domestic part. Please contact Guardsman if you're needing to discuss the claim. Thank you."

HORRIBLE quality for the price. I purchased a sectional and chase lounge less than 6 months ago…read more The backs are so distorted and offer no support or shape. The bottom cushions sag and can feel the underlying wood support. I have existing back problems, which is why I purchased what I thought would be a good quality couch. It made my back worse. I can't afford to replace it, and Bassett refuses to do anything about it. It has a "warranty", but the legal team is smart. I'll give them that. The clause added for wear and tear disqualify any correction to poor craftsmanship. I know over time, things do wear down... but not within 6 months. Save your time and money and stay away from Bassett. Purchase from a company that still focuses on quality craftsmanship and their products. Photos attached. Some within 3 months if ownership and some within 6.

Just left this store (Saturday 11/18/18 @ 4:15pm) and none of the staff greeted us, but made eye…read morecontact with us and walked by us. Immediately turned us off to purchase anything. They choose who they want to help. The patrons who I came with even said their customer service has gone way downhill in the past couple of years. No wonder they are an outlet going out of business.

I would give Living Spaces zero stars if I could…read more We purchased a standard king mattress from Living Spaces and recently discovered that the mattress delivered was smaller. Because we trusted that the correct product had been delivered, we had no reason to suspect an issue until we began experiencing problems with the fit. The incorrect mattress size has left a dangerous gap between the mattress and bed frame, creating a serious safety concern for our family. We have young children who often sleep in our bed, and there is a risk of a child becoming trapped between the mattress and frame. What is most disappointing is the lack of accountability and customer service. A mistake made during delivery has now become our problem, despite the fact that we paid for a different product. Customers should be able to trust that the items they receive match what they purchased. I am sharing this review so other customers will double-check their deliveries and measurements immediately. Had we known sooner, we would have addressed the issue right away. This experience has left us feeling frustrated, disappointed, and concerned for our family's safety.

We were greeted when we walked in. There weren't any pushy salesmen hounding us while we walked…read morearound. This place is huge and has a huge selection to choose from. They even have a playground for the kids to play in while you shop. They also have a bar area and you can actually order food and drinks as well. This has to be one of the most upscale furniture stores I've ever visited in my life. We are not in the market for a new furniture set, we are actually looking for an entertainment center. In the event, we do start looking for actual couches, we will definitely come back here.

If I could give zero stars and write a review I would. This place will not take responsibility for…read morea couch manufactured by them. Fought with them for a year after buying this couch and still nothing. Pieces of what I assume is stitching comes out from under the main material after only sitting on it a few times. I've reported this and sent photos. Despite having bought another couch from them previously (which is originally why I came back) that couch was kept in immaculate share but all of a sudden we "use and abuse" our couch and that is why the material frayed a month into owning this couch. & in som parts only a week in. Spend your money somewhere where they value customers and their products and stand by their products because it's not here!!

I've been a loyal customer of Mega Furniture for years, and always received great service and great…read morefurniture, but all good things must come to an end. On December 8th I purchased a three piece bedroom set, on the 11th the furniture was delivered. When I inspected the furniture I noticed clusters of nail size holes throughout the wood. (Head/Foot board, the dresser, the mirror, and the nightstand) I called Mega and explained the situation, sent them pictures, and now I'm getting the run around from them, the manager won't call me back, no resolutions yet, except for telling me the holes are part of the aesthetic of the furniture. Really!?! I asked them if this is the case, can they at least give me some kind of discount off the amount I paid, it would only be right, and satisfy a long time customer. As of right now, they keep telling me the approval needs to be made by the general manager, but I can't get the manager to call me back. So I'm writing this because of frustration and disappointment from a company that has furnished my home on a number of occasions, and now has turned their backs on me. Because of this I will never shop at Mega Furniture again!!!!

Excellent service always. Many thanks to my sales…read moreassociate, GiGi. Great customer service, very responsive with text notifications and emails.

The entire buying experience was outstanding. Our salesman, Richard G was knowledgeable,…read moreaccommodating, and personable. He made the buying process enjoyable. The price was excellent, the delivery was on time, and the delivery boys were prompt and courteous. Jenny, customer service rep, was impressive. Constant, patient and empathetic, I was amazed to find out she is an AI chatbot! Thank you for the excellent experience Bob Mills.