Had an issue with my order. Fred went above and beyond to make sure my issue got resolved…read moreimmediately. He made sure to follow up with me to give me clear instructions how to proceed. Very easy. Thank you so much for your help!

Got an awesome deal on an adjustable bed frame and mattress. Salesman was very friendly, but…read moreappears to not know when the store opens. The problem came with the delivery. We were told to expect delivery between 8 and 9 am and a separate crew for set up at 10 am. Received a call from the delivery crew that the store does not open until 10 am so they would not be here until 11:30. How could the employees not know this?!? The set up guys called and I asked them to push back set up to noon. They said they had to cancel and I would need to reschedule them. Anyway. I called the store when they opened at 10 am and the employee there helped me a lot. Got the delivery done and the set up for later that day. It was a very stressful situation but all was well in the end. Just took all day instead of just the morning as we had planned

Went into this establishment and within 15 minutes purchased a mattress from Mike who was straight…read moreto the point. I am a straight to the point person and I appreciated how straight to the point Mike was in selling me a mattress. Not like Mattress Firm that wanted to sell me a mattress for 3k with diamonds in it , Mike sold me a mattress and delivered it on the same day for a small fraction of what Mattress Firm would have come out too. Who needs diamonds in their mattresses? LOL. Check out Mike's shop if you need a mattress!

Wonderful experience. Mike is an incredible guy and helped me pick the mattress I want within 10…read moreminutes for super cheap and helped me carry it to my truck. Amazing quality as well!!!

I have a mattress I've always been in love with, but it's 10 years old and, and in the past 9ish…read moremonths, I've notice it's sagging. I really didn't want to have to buy a new mattress, especially right now, but here we are. The mattress I have (a Beautyrest Recharge Worldclass) is no longer made, and I was finding conflicting information in forums on what people recommended. I saw reviews about Robert here, and was hoping he could help me. He knew exactly what mattress I was talking about, and said that would help him find a similar mattress for me. I knew the firmness I wanted based on what I had bought combined with buying a plush mattress for my guest room that everyone raves about, but I can't sleep 1 night in there without feeling like I'm sinking. He had me try about 8 mattresses. The 8th one felt Exactly like my old mattress before it started sagging. It was just this feeling. I went back to a couple of the others (which were more expensive) to make sure. Robert was so amazing the whole time. Calm and just explaining the differences. I ended up choosing a mattress that Factory Mattress itself makes. It's called the Milton. It's similar to a Serta, I think. I had it delivered yesterday (they took my other mattress), and I slept so well! I wasn't expecting to on the first night. I always wake up in the middle of the night, but this was one of the best nights in many months. Thank you, Robert!

Bought my mattress 8 years ago from Robert, and when i returned to shop for a replacement (due to…read moresagging), he suggested i go through the warranty process. After that was completed, I returned to purchase a new mattress but Robert was not available and another salesman assisted me. I was happy to complete the warranty process (which was fairly simple), I now find myself wishing i knew more about the refund process than i was told. First, the refund was a credit with the store, not an actual refund of cash. Second, although the refund could be used on any brand mattress FM sells, the warranty on the NEW mattress has the same expiration date as the OLD mattress. That is, the 10-year warranty on my new mattress will expire in two years. Third, i was told if I'm not happy with the new mattress, too bad. There are no exchanges or returns on mattresses purchased with a warranty credit. So looks like I'm stuck with a brick of a mattress that is nothing like the comfy one i tried in the store. Caveat emptor.

The person that we bought from seemed to know very little about mattresses and didn't really take…read moretime to talk to us about the different brands. The mattress is ok but what really irked us was the pillows. We paid for two $150 pillows. Two different types. My husband got the one he wanted but the pillow I was sent was a $59 pillow. When we tried to get it replaced for the correct one we kept being told it was being looked into and we would get a call back. It took us calling back four times over a couple of weeks before a new pillow was ordered. We still didn't get the pillow we wanted but due to the attempts it has taken this far we are over it. I just recommend going elsewhere or at least not to Buda location and just buy pillows elsewhere. I understand it is a mattress store but then don't sell pillows. It makes a difference.

We just moved to the area and were in desperate need of a mattress, immediately! I found Ulti…read moreMattress online and gave them a call. The lady that I spoke to was extremely nice and helpful. Even though the business was supposed to be closed the following day, she made arrangements with us to go and pick out a mattress anyways. She was very pleasant and really took a lot of stress off of our shoulders. We purchased the mattress and it is extremely comfortable. I would definitely recommend going to Ulti Mattress in Buda! Amazing customer service and quality products!

I called ahead to discuss a mattress set I was interested in. Rolly answered and was great about…read moregiving me all the details I needed about the temperpedic set and making it work with my current base setup with cost ranges and features. When I came into try mattresses Rolly got me the info I needed, showed me their extensive collection, walked through the options clearly, and got me in and out quickly with my purchase which I really appreciated. I look forward to trying out my new mattress!

Service was terrible. Salesman Rawley couldn't even get up from his computer when we entered!read more

Excellent service. Delivery fee was very reasonable and prompt. Really liked shopping here and plan…read moreto return next time I am in need of furniture.

I visited several mattress stores and none of them were able to deliver my mattresses for a…read morereasonable fee. Jon delivered two mattresses for me and gave me a great deal. I got exactly what I was looking for and was grateful for the good prices! His address is not the one stated on maps, he was very helpful over the phone and made it very easy and pleasant to buy from him.

Thank you so much, Dreanna, for assisting us in getting the best mattress! Your professionalism,…read moreinformation and kindness was above & beyond our expectations. You are definitely a huge asset to Factory Mattress and it was a pleasure working with you. We love our new mattress and are very pleased!

From the owner: Find your next bed at Factory Mattress. Enjoy our 111% Price Guarantee, 366 Night Comfort Guarantee…read more& the best mattress prices in Austin & San Antonio, TX. Shop with us today.

We continue retuning to Factory Mattress. Their expert and courteous associates always treat us…read morewell. They are never pushy or overbearing but always helpful. Justin and Bert helped us this time around and we couldn't be happier!

I know they're going out of business but customer svc went completely out the window. We visited…read moretheir Kyle location and spoke to Bert who was great and very informative. However, we visited on July 9th and apparently there was a huge internet outage that the salesman couldn't run any numbers or print receipts etc. So we picked out a bed, he gave us the pricing with the box springs and told us to come back on Thursday and he will get all our info for delivery. We went back to the Kyle location come Thursday and they were closed with this sign on the door that states if we travel to the south Austin location we would receive 10% off. So, we got in our vehicle and traveled to that location. Got there and spoke with someone who claimed he was the manager. Showed him the bed we had looked at and wanted to purchase. However he gave us a price that was not what we were expecting...about $400 more. So we told him the situation with their internet and how we visited the other location and they were unexpectedly closed so we came there and asked if he would honor the pricing. He refused and said that the pricing given was a sale price and the sale ended on the 9th when the internet was down statewide. I advised him I didn't understand why they wouldn't honor it as the internet being completely down on sales day was something out of everyone's control not to mention we went to go speak with Bert today to purchase but there was a staffing issue in the Kyle location. He copped an attitude and said he was not going to stick his neck out for us and there was nothing he was willing to do. It was a blessing in disguise as I didn't wanna do business with a company that doesn't value their customers time and money. We waltzed our way over to Mattress Firm across the street and they were GREAT! We ended up purchasing something newer with an adjustable base for around the same price the "manager" was trying to sell us a mattress and box spring.