I came in town to visit my nieces and my laptop crashed. My niece told me it was ONE Best Buy in town. A young lady up front named Dylan was so bright and lovely. She was very knowledgeable. Electronics intimidate me and not only did she send me to the right department, I made the purchase and she checked on when I left. Excellent customer service. Well done Dylan! I will be back! read more

I had an appointment to get my iWatch serviced. When I arrived, I noticed my name on the screen, but there were two people in front of me. Frustrating at first in this day of instant service BUT, the wait was only 5 min. so I was very pleased. The Geek Squad had already received my AppleCare work order. They completed some paperwork, then I was off in about 15 min. The watch will take 7-10 days to come in, so if there are any issues, I'll update. The "agents" were friendly and helpful. I asked about screen protection and instead of the overlay, they recommended "bumper cases", which I bought for only $9.99 Bonus, whilst waiting I was able to browse around like in a toy store! All in all, a better experience than anticipated. read more

Best Buy - Look for the Geek Squad sign to access your appt - Electronics Near Me - San Marcos, Texas

Staff was helpful and they assisted us in selecting a new TV as the recent lighting storm made ours stop coming on. When we checked out, I asked how long the warranty was and they said they could sell us a two year covers anything warranty for $180. I thought that's a good idea since we already had one that went out from lightning. When I got home I saw we were charged $180 for one year with the manufacturer already covered when we purchased it, and would be billed another $180 next year for the second year of coverage? So we were paying $180 for the first year which was unnecessary and an additional $180 for the second year. I found this very misleading and when we got home, call Best Buy and cancel the insurance policy saving myself $360 in two years. The store is clean well that has a good supply of items, but due to the way, this additional warranty was explained to us. I felt the staff misled us. read more

Very poor manager to customer in store experience. Talking down to me. I told her I wanted to know why she would not honor the internet pricing from the night before. She contacted customer service and said." this customer needs to be TOLD, like I was a kid, verses needs to be explained to why. Found the same item for less at Amazon, but I needed it now for my internet. Sometimes we do not the the luxury in waiting for a necessary product and much purchase from Best Buy. read more

How are you out of extension cords? Really bro. I know there's an unexplained employee shortage out there, but someone need to figure it out because I had no help walking the store and looking around for what I needed. Also, if you're short handed with the staff- don't have what little people you have stocking the floors, because there's unmanned carts scattered throughout the floor midday. Just tacky. Figure it out Bestbuy. read more

I came here to pick up a Best Buy order through curbside and they never came out. I waited for about 25 minutes before going inside to get my item. The lady apologized to me, but I understand waiting ten minutes, but almost 30 minutes is quite a long time. There were three other cars parked at the same time too and all waited the same amount of time as well. read more

Very disgusted and disappointed. An employee named Dylan which is a female that greets people in the store. She started crossing lines that i thought wouldn't be crossed especially as an employee. I was with my boyfriend and i ended up walking away to look at the phones and the whole time she was flirting with my boyfriend and talking so poorly about me. saying how i don't deserve him and how hot and fun he looked. mind you we do not know this lady at ALL. i talked to one of the employees there and they said that she does that all the time and that she's even doing it to one of her fellow employees that do cell phone services and it also makes him feel uncomfortable cause i was told he was also in a relationship. Not only that last month my male friend went to the same location and also had the same experience that made him feel uncomfortable. he decides to go to a different location because of her. i can't believe best buy keeps this type of employee KNOWING she has had past problems/experience. read more

HELP I was over charged $70.00 and Best Buy refuses to return$$$ Have talked to 10 different people, 2 live chats, and went back to store twice. They all blame some one else, for error, and no one seems to know who, or how , they can return the money they stole from me. Worst costumer service read more

Literally such a waste of money. Brought my laptop in because I kept getting pop ups and virus notifications. Spent over 200$ to get it fixed and security software installed which took 48 hours. My computer is still flooded with pop ups and impossible to use. Can't get a hold of anyone who actually works in the store. Do not use geek squad if you have tech issues they're incompetent. read more

I scheduled an appointment online to get the screen replaced on my phone at 5pm. When i arrived for my appointment they told me they couldn't guarantee it would be finished by 7pm so i would need to come pick it up the next day but none of this was on the site when i was scheduling the appointment or i would have scheduled a first thing in the morning appointment if this would have been explained before. I wasn't available for a morning pick up the next day. Will be scheduling an appointment at a different place for the repair. read more

Tried to buy 32gb rem, a 1tb SSD card with Win 10 pro. Guy on the phone was extremely rude and arrogant. Planed on spending about $500.00. Not at this store. This guy surely does not appreciate his job. read more

When picking up a TV via curbside, one guy came out to the car and threw a fit when he "couldn't figure out" how to put to tv in the back of the car. Then he had another employee Cole our and try to help, but after employee 2 came out the original guy threw an even bigger fit and stormed off inside. After I got home I realized they placed the tv screen side down in my car. 0/10 curbside service why would you even offer it if you have guys coming out side throwing tantrums? read more

just called best buy to ask a simple question about a computer data transfer. the person, kai, who answered my call was rude and unhelpful. i was going to go to best buy to get a new computer, because that is where i always go, but because of her terrible customer service and attitude, i will go elsewhere. best buy, you have lost a loyal customer. read more

I spent today waiting for the second time for a delivery/ installation order with an 8-hour window (noon to 8:00 p.m.) Last week, I re-scheduled appointments and waited all day until shortly before the window would close, the order was canceled without explanation. I re-scheduled for a week later and again - no delivery and after my second phone call in which I was placed on hold for over 45 minutes, the line dropped. I am again left with a wasted day - no delivery - no explanation - no help. DO NOT GET THE TECH SUPPORT THAT PROMISES FREE DELIVERY/ INSTALLATION!!!!! Don't waste your money!!!!! read more

Set up an appt and told them what was wrong with my iPhone. I get there and I was correct on the phone. Only problem they have zero parts on hand. Good by and have a nice day. The 50 minute drive there and 50 back .... nothing. This store is even unable to check stock in other Best Buy stores. Time to change the name to worst buy or is it no buy..... read more

I wish there was a zero star. I ordered a washer dryer and the first time the delivered gas instead of electric. Rescheduled and they updated the deliver and when I checked they were sending another gas one. so rescheduled a second time. the third time they were finally bringing an electric and they delivered to my billing address instead of street address and they told me they'd have to call and reschedule because they won't deliver to another address. so y'all screw up and I get punished. I'm so effing sick of incompetence. I've lived in my new house for 3 weeks now and have no washer dryer. thanks for absolutely nothing incompetent workers and pathetic leaders of Best Buy. won't be using you for anything ever again. read more

Went to this store to get a software title on Wednesday, and so I could write a better in-store review on an actual purchase. I guess I haven't been in a recently built Best Buy, because I had a little trouble locating the software department in the expected location at first, but was quickly directed by the overhead signage. Once there, the feng shui layout of the aisles was a bit unnerving, and it took a few moments before I found the section for the title i needed. After I found the item I needed, the shelf tag was missing to indicate the sale price I had found online, and, in it's place was a confusing "apology" tag concerning an ad misprint that involved the item I wanted to purchase. There was no sales associate nearby to assist, so I thought to seek out one of the online kiosks for looking up product that I had remembered from the old Springtown store. I passed by several departments with sales associates gabbing, so I kept walking until I found a setup that resembled a kiosk. Sure enough, I was able to go online and find my item at the expected price. I then hailed down an associate for assistance. He was actually off-duty and said he had to go or else he'd get in trouble, but he took enough time to show me how to print the on-screen page and recommended I take it to the cashier if there were any problems. Checkout was speedy and there were no further issues. I got the item I wanted at the price I expected, with no hassle. Kudos to the staff member who didn't bolt and run and instead gave me one more minute of his day to ensure customer satisfaction. This would have been a two- or three-star, but that associate made his store look like a superstar. read more

Absolutely the worst Best Buy I have ever been to. With this store there is no wonder as to why stores are closing. The customer service is the worst that I have ever experienced. I purchased a iPhone 7 at another store and bought the glass screen and they installed it. The screen did not settle on the phone but they said to give it 24 hours. I took the phone back to the store where I purchase it and the happily changed the screen and once again the screen did not set right. They suggested that I try at another store as maybe they have a bad batch of screen protectors. Hence the reason for this location visit. I explained the story and was told that they could put in a new one but they will have to charge me for the install and it more than likely wouldn't work. Or she said I could wait a couple of weeks and contact the manufacturer and pay them to ship me another one. Why would they ever suggest a customer to have to deal with the replacement of a defective item that was just purchased? I'm not sure that this is the level of customer service Best Buy wants to portray but - NOTE to self never go to this store. read more

Best Buy - Electronics Near Me - San Marcos, Texas

Team was very friendly in computers and at geek squad! They analyzed my phone that was damaged via water without even charging me!

I purchase a washer and dryer over the weekend at one of their locations. The sales person who assisted me was really nice and helpful. At the time I also payed the pedestals for both the washer and the dryer along with the teleTech membership which is 199.99. The sale person informed that the pedestals were not available until Nov 18 and that my washer and dryer will be delivered the incoming week. After I got home I went onto the brand site and noticed that I could get the pedestal the day before the delivery of my set. I called Best Buy customer service to cancel both pedestals and the membership and here is where the nightmare begins. The customer service rep assured me that he canceled both pedestals and the membership last night. Which was a complete lie. I asked him to send me a confirmation email for the cancellation which I did not receive. I waited until the next morning to call again and to my surprise he never canceled the items I requested to be canceled and he also did not document my email address correctly. The new rep I spoke to canceled the items and sent me an email. However I was told to cancel the membership I would have to speak to that department! I was transferred to another rep who told me that she could not send me an email showing the membership was canceled and she assured me that it was. Well after the other rep lies I sure as heck so not believe anyone with Best Buy. Here I am again back on the phone with these people for the 3rd day and I am not on hold for 15min waiting on a manager. I WILL NEVER PURCHASE ANOTHER THING FROM BEST BUY AGAIN!! I was looking to purchase another refrigerator , the LG I have I purchased from Best Buy not again. They need to work on their customer service and realize consumer have options read more

I really try to avoid giving a low rating or complaining, but my experience trying have a television delivered and installed from this location was an absolute nightmare. Cancelled on me three times and rescheduled without confirming the date was something we could do, hung up on me after several hour-long phone calls, etc... maybe the worst experience I've ever had like this. read more

I wish I had read the reviews before placing an order with the Best Buy San Marcos store online. If you're looking for honesty andfrom a merchant this is not the place for you. They will take your money, schedule delivery and once they have the money will inform you, two days later, due to high demand they have to wait for a new shipment and can not tell you when that will be. Something tells me that a flood of people from this small town did not race into the store for the exact same product that wasn't even on sale! Note to Best Buy: Don't take a persons money and schedule delivery making it appear you have a product in stock, ready to go,when you don't! Let them know before they purchase it's a preorder situation and they will be contacted in two to three business days (reasonable and doable) to schedule delivery.Honestly and integrity makes for a much better earth. read more

Here we are on cyber Monday. I was leeward into the store with a ad saying that they had Amazon echo third edition for $25 available in the store. Arrived shopped around and could not find it and finally after asking three employees for help someone finally told me that they did not have them in stock. I went ahead and decided to buy a couple Google home minis. I checked out put my receipt away and proceeded to exit when I was verbally attacked by a grouchy person at the door telling me that they need to see my receipt in a very demanding Manor. Whenever they watched me check out and walked directly to the exit with the bag that the cashier had handed me. It was insulting and grotesque that they have people that treat customers that way. Ill be shopping at amazon when i think i may need something, no more shopping a Best Buy read more

I like this best buy. The staff is friendly and helpful. I don't have any complaints about this place. If you are looking for good deals on movies they have them. *Edit* They get 5 stars for having my name...finally found it :-)!!! read more

Best Buy - Finally found my name :-) - Electronics Near Me - San Marcos, Texas

I bought a few items at this store location around 3PM today. I just want to say that I had EXCELLENT HELP from two of your sales associates. I don't remember their names but they were both hispanic and male. One said he was new and had just transferred from another store location. I unfortunately was treated very RUDELY from your cashiers at the front desk. I don't remember her name but she was white and brunette. Both of the cashiers were talking amongst themselves. When I walked up to the counter she ignored me completely during the entire transaction, not even making eye contact. I just feel conduct such as this is completely REPREHENSIBLE AND UNPROFESSIONAL. I hope this is not how this store location treats all its customers--I probably won't be back because of this experience. If anything I will go OUT OF MY WAY to go to a different store location. read more

Great iPhone trade in deal- and Kody was such an awesome guy, he really helped us out and walked us through the whole process- even helped me pick out a case lol read more

Best Buy - Getting a new phone! - Electronics Near Me - San Marcos, Texas

When I was in the need of any electronic BestBuy was the first option but latest experience with Bestbuy was so bad that for sure I won't be stepping in to any of the anymore. I bought a TV set couple years ago and Andy me I bought the extra warranty just in case so the bad luck arrived and my tv started to fail so I called the geeks and to schedule an appointment for them to come and to diagnose defective tv but to know that they use Geeks anymore they used this party contractor to do their job. The geeks gave me a 8am to 5pm schedule window, can you believe that? Bottom line that company that supposed to showed up, never did. Failed one. I did called the Geeks again they rescheduled to another day, the contractor never showed up again, Failed 2. I can not stand Bestbuy BS anymore. I already contacted WFAA Chanel 8 to do an investigation on this bad Bestbuy practices read more

Went in to find my laptop charger that broke because I didn't know what kind I needed and NO ONE helped me. I kept walking around with a broken charger ready to buy a replacement! They ended up taking so long that I researched it myself and bought it on amazon while I was in the store. Figured two day shipping would get to me before they did. LMAO a joke.. read more

SM Best Buy is no count. Sold me a 10+year old deck that didn't include anything in box that would normally be included. Horrible customer service and manager that called me from (512) 392-8778 showed me nothing broke n***a shit. Bk on to the better store let's hope SPM location got their minds right. Would but no star but I had to. read more

Best Buy - Yellow garage dead manuals with first gen info - Electronics Near Me - San Marcos, Texas

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My experience at this Best Buy over a year ago caused my whole family to permanently boycott Best Buy. My junior year of college, I got tired of lugging my PC from dorm room to dorm room and talked my parents into buying me a laptop. The one I got was a very nice Gateway, about $1200, and capable of doing all the basic gaming I wanted as well as student work. Yay! 30 days after I purchased it, I turned it on and it crashed. Black screen of death. I took it back into this store where the Geek Squad guy noticed that basically the computer was totally screwy - like, the charge light came on when it was unplugged levels of screwy. So he packages it up and tells me they'll ship it off to Gateway and I'll have it in a couple weeks. A couple weeks pass and I hear nothing. I finally call again and another Geek Squad dude tells me that Gateway is working on it, but repairs are going to run me over $1,000. WHAT? Gateway says it has "obviously been dropped". I order them to send it back without repairing it, and a few days later it arrives. At the store, we pull it out, and yes! It has obviously been dropped! In fact, there's a HUGE crack across the screen leaking laptop blood everywhere. But what do you know? I have a receipt from when we brought it in which says there was no visible damage. Yes, someone dropped it- someone at Best Buy or someone with Fed-Ex or someone at Gateway. But not I! Well, Geek Squad Dude calls around. Gateway won't fix it without charging, regardless of the circumstance. Best Buy can't fix it. They offer to replace it, but there's nothing else in the store that I like as much, so my dad asks for his money back. To make a long story shorter, this goes on for another MONTH with my dad and I probably speaking to every Geek Squad dude on staff plus the store managers and they completely refuse to refund our money. It takes a week before they even offer store credit. We wound up buying my new laptop at Office Depot, and after spending the store credit various ways no one in my family has set foot in a Best Buy again. read more

Good luck getting a human being on the phone here. I've sat on hold for about 30 minutes altogether after trying several different paths. How do you stay in business if you avoid talking to customers? read more

Let me start by saying that I used to LOVE Best Buy. That was the go to place for me and any kind of electronic device or movie. So when I finally decided to upgrade my ancient tube TV to a flat screen, my first choice was Best Buy. I finally pulled the trigger and purchased their Insignia 37" model. It was a kinda long process to get it set up in my house, so when I finally got to watch a movie on it for the first time I was super disappointed. The quality of the picture wasn't that great, but doable. It was the lighting that was the problem. It reminded me of a light flicker in a house light, the screen would get shades darker for a few seconds and then go back to normal, CONSTANTLY. I finally decided that I couldn't ignore it for the amount of money I spent on a new product, so I returned it. Being the idiot I am, I decided to swap it out for the same TV. Took it home, set it up, and what do you know, same effing problem. By this point it was close to closing time, but I didn't care, I wanted this fixed. Took this TV to Geek Squad to show them what I was talking about. Geek Squad was not bad overall, but there was one dude in particular that kept going on about how he just couldn't watch what I was trying to show him because it wasn't blue ray. Okay dude, I got it, blue ray is better, now get back to my effing problem. They all agreed that there was a problem and that it was probably in all of the 37" Insignias....Great. A 'manager' comes over , I ask him about my options and he tells me to think about buying better brands. Isn't Insignia the in-store brand? Great salesmanship. He told me to get a smaller, better quality brand name TV. OR I could get the same one again and take my chances or take a refund. I asked about getting some sort of deal or discount if I bought the more expensive brand, and that was a big negative with a side of chuckle. I took the refund, I now have a VIZIO, and I love it. Moral of my story is, go to Best Buy if you're going to spend a good amount of money on the 'better brands'. read more

I don't even know where to begin. First, 2020, we spent over $30,000 with Best Buy. One of the products we purchase, a dishwasher, which was $1500, was installed on November 25th. I recently used it, and discovered that the heating part of the dishwasher is not working, therefore, my dishes are not getting dried. So I decided to call Best Buy to let them know so that they could send a repairman out. I called this morning, and after about an hour on the line with a person the car gets disconnected. I'm sitting around saying to myself, oh she's going to call me back, because we were on the tail end of getting everything done. However, to my dismay, nobody called me back. So I decided to call back later on this afternoon, I spoke to a gentleman named Dani. He was actually a very nice customer service rep, and was very genuine and apologetic about my call this morning. He deserves a raise. We discussed my situation, and when he went To process the order, he told me that he was unable to help me and then I would have to call the manufacturer for the repair. At this point, my blood is boiling, I just purchased a $1500 dishwasher, just a small part of the $30,000 I spent during the year, and now he's telling me I have to call the manufacture. This of course is not Daniel's fault, he's just a messenger. The policies from Best Buy are horrible, and I would not be surprised if Best Buy goes out of business. The service is The worst of its kind. I might as well just have bought the KitchenAid dishwasher from KitchenAid. This way if it wasn't working properly as it is today, I would have just gone directly to them. The reason I buy from Best Buy is because I expect for them to resolve an issue. The dishwasher is installed, is not working properly, and they should resolve it. They should not direct me to call the manufacturer. I would have been happy if Daniel had said to me I apologize for this issue ma'am kick squad can't repair it since it is brand new, however, we are going to make the call to the manufacture for you and we're going to help you get this scheduled. But of course that did not happen. I'm left to go handle this problem. So I decided to tell Daniel that I wanted to just return the $1500 dishwasher. At this point, I would think it's best buys policy to let their team members on the phone know if a customer is upset and wants to return something that's quite expensive, get a supervisor and maybe things can be handled differently. Instead, Daniel processed the return. I don't understand Best Buy thought process, returning this is going to be much more expensive than if they would have handled it differently I just made an extra phone call on behalf of the client. This is just bizarre. I have decided I am going to take my business elsewhere. I will not be purchasing any more electronics appliances or anything else from Best Buy. I feel bad for this customer service agents that have to work for a company like this. I know it's not their rules and it's not their policies they are just a messenger. Daniel was very nice and I genuinely took his apology, however this company disgusts me. read more

I haven't been inside a Best Buy in years. After our frustrating experience with Lowes, we did some investigating of Washers & Dryers here at Best Buy. They had a great pair of LGs on sale and we were looking to get a pair as quickly as possible. Plus the store was running a promotion of 15% off purchases of appliances over a certain amount, NOT excluding sale prices! Nice. The guy who worked with us was great. His name was Sean Phillips and he was very friendly and very interested in my business. The Best Buy website says that delivery is $70 - Sean says no, delivery is free! Lowes had the dryer cord and washer hookups for less than Best Buy - Sean says he'll price match those. Just having somebody that is interested in making you a happy customer is a great feeling. Unfortunately it came down to the same situation we had been in before - There was a brand new washer available, but the only dryer available was a display unit. He talked to his manager and offered us even more off the dryer. It looked in great condition and they've never actually been used, so we went ahead and got it. Something we would have probably done if Lowes had treated us right the first time. In the end we got a great W&D and my opinion of Best Buy has gone up. Their delivery company 3PD was the icing on the cake, the guys who delivered it were there promptly at 7am and had them installed and running by 7:30. I love my singing washer and dryer and I'm glad we checked out Best Buy for appliances. I'm giving them 4 stars right now because I never left the Appliances area, and there's a whole store that I didn't experience. Now I have a $25 gift card to go spend, plus some reward zone points, so I'll be coming back here soon to see what the rest of the store is like. read more

They might sell electronics cheap, but their service is the WORST !!! My brand new $600 dishwasher died within a few weeks of install. The manufacturer has given me the run around for 3 months so when I called Best Buy, I waited on hold for about 90 minutes before finally getting a manager online by using the phone prompts to get a car stereo installed. (because everything just led to infinite hold music) In the end, the manager couldn't and wouldn't do any thing to make the situation right and just told me to call the manufacturer back because they are SO helpful. I've been in this store many times and there are plenty of employees walking around with their hands in their pockets counting ceiling tiles, but if you want actual help, good luck getting any. read more

This is a smaller Best Buy. In a pinch, it is not bad if you are know what you are looking for. I went to go pick up a Leap Motion device for my dad. We go in and there are 5 people standing at the register. One guy looks up and is like, "Uh sir, its going to be awhile... we are doing an activation." Activation? It takes 5 of you to do an activation? I immediately march to the front and ask the manager working the door if he could look up an item for me. He does and tells me he has 4 of them. He offers to assist. I decline explaining that there are 5 people back in computers that can not figure out how to do an activation. I jokingly told him he should fire every last one of them. He did not say anything after that and walked away. I went to go find my dad who was wandering the store. Another guy who did not even work in computers helped me and he was wonderful. I had told him he needed replace the other 5 people who were standing around doing nothing. I had even asked about their dog policy, as one of the customers was sitting there with her dog on her lap. I know Austin is dog friendly. I did not think San Marcos was as forgiving in terms of bringing your dog in the store. He agreed that the girl should not have been let in the store with the dog. I left that Best Buy. I did buy the Leap Motion at another Best Buy where I got much better service than this place. I do not care that this place is closer to home than other Best Buys. I will not be going back. read more

This location has always had notoriously bad employees but this morning was one of my most humiliating retail experiences. I went in for a large tv , mount and service but I tried unsuccessfully to get someone to help me, had two employees walk by me and not make eye contact. Maybe 6 customers in the store. Finally, a guy saw me looking for help, came over and when I started asking him questions he kept looking away distracted. When I asked him what was the problem, he said he was "'kinda helping another customer". I walked out went to Target, got immediate service, spent $700 more than intended, tv is installed this afternoon and everyone is happy. If you are over 50, forget this store, they must hire from the same frat. read more

Just left Best Buy in Midland. Found a radar detector at a great price. I was told that it was marked wrong. Spoke to the manager Joshua and asked if there was anything he could do for the confusion. He was rude and dismissive. I'm not looking for anything for free, but it is very sad that customer service does not exist anymore. read more

We were in the market for a new TV the store had plenty to choose from the assistant was very knowlegable and helpful did not pressure us to buy just the facts asking us our needs and showing us all the choices we had . having picked out the model we liked, he then asked us if we had a* best buy *card I had one some time ago that expired no problem he said ill sign you up and you can qualify for the payment plan*2 years no interest* we jumped on that, had the cash but why pay up front ? when you can get to pay for it over time with no extra charges, saving the cash for a rainy day ... we also made a date to install it , good idea we only had a family size car and had doubts as to whether it would fit in with out damage,if they delivered they would be responsible if it got broken. NOTE see review by ART B* having a best buy card also got us a discount on the set up. the tech arrived on time was polite and well informed explained and demonstrated all the features, took his time making sure we were happy ,removed all packaging from the home and even vacummed up the little bits of bubble wrap that found its way onto the floor .good experience all round for us,price, service, and value happy to shop there again in the future. read more

I purchased some printer ink. The order was shipped and delivered. However, I never received the order .Either the delivery person put it in the wrong box or he misplaced it . Either way I never got it. Chatted with an agent. He volunteered to send a replacement. Fine. Nothing came. Then I see the order canceled. No reason given. Chatted again. The agent said it was canceled because it was out of stock. Checked website and verified stock. Products were in stock. So in essence, they lied to me. Said they would send a replacement and then changed their mind and refused to honor what they originally said. It's all on the transcript! That is really sad. And they wonder why people go to online options and their sales decline. read more