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    O'Reilly Auto Parts

    3.2 (14 reviews)
    Open 7:30 am - 10:00 pm
    Updated 2 months ago

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    4 years ago

    Employees very polite but I was told no one in the store knew how to change/mount a tire. What's the point?

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (79 reviews)

    1 Star - Paid for service that was never properly performed…read moreI am writing this review so other customers understand what kind of service experience they might encounter at Firestone Complete Auto Care. Timeline of events: 1. Appointment scheduled Two days before my visit I called the store and scheduled an appointment to replace two tires. I specifically explained that I had a project that day and could not be late. I was told the work would take about two hours. 2. Work was never started After 1 hour and 40 minutes, I returned to the shop and discovered that my car had not even been touched. Only after I complained did the staff finally begin working on it. 3. Service was done incorrectly After leaving the shop I immediately noticed: The wheels were not balanced The car now vibrates above 50 mph A leaking valve stem was not replaced and appears to have been patched instead This is especially concerning because I paid for the full service. 4. Store response When I called the store to report the problem, I was told to go to another Firestone location. 5. Experience at other Firestone locations At several locations I was told there was no space for my vehicle, even though the shops were empty. At one location I was given an estimate of $92.99 to balance four wheels, even though Firestone advertises lifetime balancing for tires purchased through them. When the mechanic saw the work order, he laughed and showed it to another mechanic, which was extremely unprofessional. Shortly after that I was told they could not balance the wheels because they did not have the correct adapter for my wheel. They simply returned my keys and said "good luck." 6. Final outcome I ultimately went to Costco, where they balanced all wheels for $5 each, and the vehicle now drives perfectly smooth. Thanks Costco. *If you don't want to waste hours of your time, pay for work that isn't done, and be treated with sarcasm instead of professionalism -- avoid Firestone. There are many places that value their customers and stand behind their work. This is not one of them. Take your vehicle somewhere that will actually fix it and treat you with the respect every customer deserves. I hope Firestone corporate reviews this situation.

    Terrible manager and customer service. They were extremely unhelpful and rude. I would not…read morerecommend this location

    O'Reilly Auto Parts - autopartssupplies - Updated May 2026

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