My wife and I's car broke down traveling to Austin from San Antonio for an early Thanksgiving. Steve at Goodyear had its spark plugs and coils replaced in *30 minutes* and gave us a discount! We were/are so utterly impressed and thankful. Many thanks to Steve and everyone working on our car for getting us back on the road so quickly! read more

This place charged me 260 just to install and balance tires. Lie #1 they told cost included life time balance so I said OK. A week later I went back and they told me they don't do life time balance, but they would re-balance tires because they were vibrating. It was on a Sunday Dec 21, they took my truck and I waited for 40 minutes they come back and said all balanced out, lie#2. Left and still had vibration. My wheels are black and were very dust. I looked at wheels and so signs of finger prints that wheels were taken off, they didn't do anything just lied to my face. Called to confront and they still lied and said they took one off and it balance so all are good. These guys must think we're idiots. Since they kept with their lies I asked for a refund and they still haven't gotten back to me. If you had any work done here (Goodyear Kyle) double check to ensure it was done. Only lies from this place read more

I stopped by to get new front brake pads. They quoted me $800. I asked why so expensive and they told me that's for rotors and brake pads. I told them my rotors are fine and I only need pads. They said their policy is to replace both. I of course left and searched for alternative. I found another location nearby that was much cheaper. And had I really needed rotors this place was $200 less than Goodyear. read more

I pulled up yesterday because with the weather change my tires has gone down in air. Alec took the time out of his day to quickly air up my tires for me. Very professional and polite! Thank you Alec! read more

I hate being a female when it comes to anything auto related. Every mechanic and sales guy assumes I am an idiot and can't possibly understand mechanical issues. The gentlemen at goodyear were exactly that, gentlemen. Not pushy, not condescending and actually helpful. To make it even better, the quote they gave me was a few hundred less than other places I went. They did the service and it was the quoted price. No up sales or additional services pushed. I will absolutely be back. read more

I would like to start off by saying I don't usually do a lot of reviews but, I was really very impressed with the service I received at this locations Goodyear service Center. I got a flat tire on my way to Houston and knowing the flat fix cans are not really the best option I needed to use it in order to get to a service center. I was expecting this to be a costly endeavor for a simple flat fix but the people at this location were extremely nice. They prioritized my repair took the tire apart and cleaned the flat fixed gel and the tire sensor and also rotated the tires. I was extremely shocked when it only cost me a handshake and a thank you. Great customer service!!! I will be a repeat customer because of it read more

I'm from Austin and realized I had a nail in my tire leaking badly on a trip to San Antonio. I called 3-4 tire shops. Most said it would be 3-4 hours, one didn't even pick up the phone. Good year answered the phone quick and professionally and told me to get to them as soon as I could, and they'd have someone waiting for me, and they did. I was in and out in less than an hour. Huge thanks to Darryl and the team at Goodyear for getting my Tacoma back on the road. I'll be back for sure. read more

Went to Goodyear in Kyle Texas to have my tires rotated and rebalanced and an alignment. Laura helped me. My vehicle had a small vibration. I had taken it to two local Chevy dealers in the past. The Chevy dealers were unable to diagnose the vibration. At Goodyear the Mechanic explained to me and showed me that the rim was not true. The rim was bent. Thank You Laura and the Mechanic at Goodyear. Great Job Goodyear Joseph S Pena Austin Texas read more

The lovely Sarah W. picked up a screw in her new tire, and I could not take the car in for her, so I originally sent her to Discount Tire in Kyle for a patch, where they attempted to scam her (and you can read my less than kind review I left them for their efforts if you care). When her BS detector went off, she got out of there and went down the road to Goodyear, where Abel and the crew took great care of her. Auto services businesses that don't scam women are worth taking note of, in my book. And Abel and the crew at Goodyear get 5 stars for fantastic customer service. read more

Abel and the staff at Goodyear treated me with the utmost respect when I stopped in this morning to get my tire patched. I had just come from Discount Tire where they tried to scam me into buying a brand new tire before even attempting to look at the screw in my tire (See my review of Discount for more details). At Goodyear - there was no problem, no mention of having to buy a new tire, no scams. Just friendly service. I felt respected at Goodyear and would def use them in the future! read more

I took my car there for an oil change. I was a little worried about their estimate of an hour, but it was done in about 25 minutes. They have free wi-fi, which is a plus, but it is painfully slow. Still it allowed me to be productive and get some work done while I waited. They have coupons in the local paper and on the back of the receipts at HEB, which brought the total to about $21, that's about $10 less than I usually pay. I plan to continue to take our cars there for oil changes. read more

Horrible service! Very rude especially the lady who works there. I asked a question and she looked at me and still walked away. They couldn't "help" me with what I need or cared if I needed a new tire. Then left their trash in my car in the end . THANKS FOR NOTHING read more

Alright, here's the deal- the customer service was awesome. Everyone there was very kind and accommodating and the store was clean and well-kept. Here's the bad part- My CEL came on and I took the car in to this location. After being charged a $90 diagnostic fee( which is LUDICROUS) I was told that both my 02 sensors were bad and needed to be replaced. This would cost me well over $600 and I was asked several times to sign up for a Goodyear credit card. Something seemed fishy about this so I said 'no thank you' and took it to a different mechanic for a second opinion. This mechanic quoted me $300 (yeah, HALF the price of Goodyear) but ended up taking a look at my vehicle and found out that it was not, in fact, my 02 sensors, but a simple fix that cost me literally no money. My car has been running great ever since, and this was well over a month and a half ago. No Check Engine Light. No nothing. Long story short- Goodyear would have happily taken my $600 to "fix" something on my car that was fine in the first place. I will never, I repeat NEVER take my car to be serviced at a Goodyear again. I do not doubt that this is a company-wide policy and not just a mistake on this particular store's part. Goodyear has forever lost my business and I am BEGGING anyone who uses their services to get a second opinion from a different, reputable mechanic. read more

Went in for an oil change and turned out that i had a screw in my tire. They fixed for me free of no charge. Will definitely be going back.

I will never return to this store. I walked into the door and the gentleman at the counter was arguing with someone on the phone. Finally when the store representative was off the phone I had told him I would like a oil change than he told me Iam sorry but we are all booked up for the day. There was not a single car in the parking lot or in the garage. read more

Goodyear Auto Service - Booked but empty - Auto Repair Near Me - Kyle, Texas

I had to get front brakes and rotors and took my car here since it was so close to home. I had to leave my car overnight since the rotors had to be special ordered. The manager was nice enough to give me a ride home in the sweet Goodyear company truck since my sister was too lazy to get out of bed to pick my butt up. Thanks again manager guy! That almost makes up for the last time I took my car there and you didn't quite torque that right rear wheel down enough. read more

Goodyear Auto Service - Auto Repair Near Me - Kyle, Texas

Came here to get my car inspected. Enjoyed their fresh coffee and comfortable, spacious, clean waiting room. Sean, the manager, is very efficient and amicable. This is my favorite place to get my annual inspection done. read more

2nd time I've visited the Kyle location. 1st time they were not overly enthusiastic that I was going to spend my money with them. However I stayed and they performed the basic oil change service. Just showed up this morning and they told me there was no one there to do an oil change and I can schedule a time for later. NO THANKS!!!! Don't waste your time here because it's a waste of time! read more

Horrible experience, very unprofessional and rude. Sean the manager tried to get me to repair unnecessary things to pass a state inspection. I went to an actual mechanic shop and passed with no issues and was shown exactly what goodyear said needed repaired and it was perfectly fine. Goodyear lied to try and get me to pay for unnecessary repairs. Dishonest, scammers. I will never return and will be letting everyone know how goodyear does business. AVOID AT ALL COSTS! You have been warned read more

I haven't experienced many good auto service places but i will say this has been the best experience i've ever had. I needed 4 new tires and alignment adjustment. Lauren helped with everything, and had the most respect and felt like she genuinely cared. very satisfied with the service from them! read more

Every worker here was awesome, and understood my situation being a student. They let me know repairs that should be done, but didn't try and push any unnecessary sales. They even offered me a slice of pizza while I waited! Friendly and knowledgeable staff. Thank you Kyle Goodyear! Will recommend to future friends. read more

I went in thinking I needed brakes and come to find out after the brake evaluation I did not. They made some suggestions regarding my vehicle and allowed me to make an informed decision. The customer service was amazing and they completed my approved services within the quoted time. If you want a competent and trustworthy shop I​ would give this location a visit. read more

Worst service I have ever seen! I walked in and said I needed a oil change. I explained I had my oil changed last with full synthetic oil, in which I was not wanting again. He then proceeded to tell me I needed the synthetic again, all while having a attitude as If I was wasting his time. Lucky for me my family works for a Chevy dealer in austin and told me that it was false!! I confronted him about that and he immediately became rude, judgmental, and the worst sales employee I have ever in countered! I will never be back to this Goodyear again. read more

Took my vehicle in for an oil change and tire rotation and a couple weeks later I found out two of my wheel bolts on two separate tires were misthreaded (meaning the nuts were put on wrong) causing them to break when removing them. A tire place would be the last place I would expect that to happen. I really wonder if they have a QA or QC process to check their technicians work. read more

My experience here was okay. I came here for 4 new tires on my car, and nothing else. I will say that I called for a quote on four tires and after telling them they were a bit higher than a competitor close by, the manager dropped the price over $200. This is an obvious good thing for me, but it makes me question their business practices. read more

The first time I went here the front desk woman was a nightmare. She was blatantly saying rude things about a customer that had just left. She didn't advise me of the wait time when I initially got there. I sat there for an hour & had to go out to the shop to get her attention to get an update. That's when I saw that my car was still parked in the parking lot and nothing had been done yet. She was snarky, rude, and completely incompetent. She was distracted by her phone, other employees or by talking to herself about other people. Weird. I told the manager as I was leaving & was given $25 off my next service. After some consideration, I decided to go a second time because of the "coupon" and because it so close to my house. I arrive and the manager i spoke with last time was now working up front. She advised me that they let the other woman go. Then the manager proceeded to say negative things about her ex-employee. Thankfully, she was honest about the wait time and I left my car there...for 3 hours before I had to call them and ask for an update. They said it would be ready in 5 minutes so I went back up there, paid fire my oil change, and when I got into my car, someone else keys were in the cup holder. I was given a $15 off after this second visit but I won't be back. Everyone I've interacted with has been unprofessional, they seem to be under staffed and I'd rather drive to the other side of Kyle or even to San Marcos or Austin before I drive 5 minutes to this place. read more

I made an appointment for my Fiat on a Thursday (for the following Monday) via Email. I also posted my phone number. When I arrived for my appointment they told me they did not carry the filter to fit my vehicle..I would need to drive to Slaughter Lane because they carry that product. I left, stopped at the recently opened Firestone. They did NOT carry the Fiat filter..BUT, even tho I DID NOT have an appointment, they would go get one and do my oil change. NOW THAT IS Customer service!! My question is why would GOODYEAR NOT have the product in stock when they KNEW I was coming in for service in 3 days? They gave me an excuse that they tried to call..BUT could not leave a message. No one else has a problem with the machine not working! An email would have worked also! read more

If I could give less stars, I would. I have had two horrible experiences here and will not be going back. I made an inspection appointment online and about 5 minutes later the manager called to say that I don't actually have an appointment because they don't take them online (although I just did it through their corporate site?!?). Would have been no big deal but he was extremely rude. The other time I had a newborn and simply called to inquire when would be best for me to come in. Both employees I spoke with we're unnecessarily rude and said whenever I came I should expect to wait a few hours with the baby. Um, no. Goodbye Goodyear. read more

This place is useless........... I show up and workers are just standing around holding up outside walls and the counter guy asks what I would like, I say an oil change and he said was I willing to wait? I said why, are you busy? He replies with there is an appt ahead of you, so I said I would wait. Then "so called" counter help says, well there is 2 other appointments after that. I replied with, you guys are useless and tore up my coupon and left... DO NOT GO TO THIS PLACE!!!!!!!!!!!! read more

Great service, reasonabley priced and professional. That is why I keep doing business with Goodyear in Kyle.

These guys were great and fast. I had a bubble in my right front tire 2 weeks ago and the PepBoys near Lake Creek pkwy did not have the right tire. Ended up putting a new, but wrong size tire on it to get home. I called around and could not find my odd size tires anywhere. Was in Kyle on business and stopped in to see if they had anything close. The manager was symapthetic and went out of his way to help. End results were a new set of tires at a reduced price. read more

Longer than average waits for your typical tire/maintenance shop services, but customer service manager Jason is accommodating and willing work to correct any issues that may arise, as in my case. Pros: Main Manager/Service is good at listening to customer concerns and offering solutions. Cons: Woefully understaffed location and rookie technicians Summary: Hit or miss read more

Don't bother scheduling an appointment. I scheduled an appointment for noon and they came out to the lobby over 50 minutes later to let me know my oil change that I had a coupon for would actually be over $70. I get it requires a special oil, but have gotten it done at other places for around $40. Not to mention why it took them 50 minutes before opening the hood to determine what type of oil was needed when I had come in for my 12pm scheduled appointment. No apologies; just excuses as to why it took so long. "Free wifi" also doesn't connect. I was told to try to connect to the wifi at the car wash next door. read more

I just bought a car a bout a month ago (used) had some mechanical problems took it to Good Year ( Jason) the manager was the only person my husband and i dealt with, he was as everyone has said great individual, professional and truly out to help the customer. My battery i had just purchase from Auto zone 3 weeks prior was defective and they replaced. Other issues i had i was referred out to another place which really makes me feel great that someone like Jason would recommend the next shop to work on my transmission. Would definitely use Good Year again not just for my tires but for mechanical issues as well. Great work, Great prices, professionalism and true customer service. read more

I needed an inspection and had to stop late after work so it was after 6 pm. i waited in the office for almost 15 min before the manager came in. she then informed me that they stop doing inspections after 4pm. thanks for wasting my time. Firestone down the road gave me what i needed. i will never go to another BadYear again. read more

worst place ever went in for a inspection guy at the counter it would be two hours . no car in the parking lot . no cars in the bay . I asked him how many car were ahead of me he said he did not know. I knew . went down the road to firestone. inspection done in 15 min. most of the bays at firestone was being used but they still did it in good time. keep away for goodyear customer service stinks . read more

I recommend Goodyear Auto Service in Kyle. The manager Sean was willing to take the time and go into detail on all the service work I needed done on my truck. He called to let me know what was being done, when yo pick up and made sure I was 100 % satisfied with the work that was done. They did a great job and I will be back if I need any service work done! Thank you Sean! read more

I have been to the Kyle, TX location before and was somewhat ok with there service. However, I went this morning arrived about 8:30 with a tire that was leaking air. The parking lot was basically empty and there were no cars in the bay none, zero. I thought this is my lucky day. I was wrong I soon found out why there were no cars the person at the counter when I walked had somewhat of an attitude and before I could even explain what was my issue she said if I could leave it they might be able to get to it in the afternoon. I explained that I had a tire leaking and I had to be on the road on a long trip by noon. She said they were completely booked even though the bay was empty!!!! and that if I left it they may be able to get to it in the afternoon. I will never return there and whoever owns this location really needs to get involved otherwise they will probably be out of business. read more

We were going to the San Marcos, TX Goodyear location. We were not happy with their lack of customer service. A couple times we had a flat and needed it looked at, fixed, or put a new tire on. But, they were not helpful. They prefer we come the next morning. But, the Kyle location have more than extended themselves in customer service. We went to Kyle after the San Marcos location wouldn't take care of our tire needs because it was near closing time. All other car care we need, we've been happy with, too. read more

This is the most horrible tire place and waste of time and money there is. My tire went flat one day so I put a spare on and decided to take it to get fixed/replaced the next day. It was Sunday so all the other tire places were either closed or super packed so my only option was Goodyear. I walked in and it started horribly with the lady at the front counter having an attitude the while time. I told her I needed to get a tire fixed and she told me it would be at least an hour wait. I told her that was fine. It only took them 15 minutes to get to my car which tells me she only quoted the high wait time to get me to leave because she didn't want anymore customers. Especially with the attitude she had. Horrible customer service skills. Next they come out randomly to tell me I had a nail in my sidewall and the tire was unrepairable. I remember changing the tire the night before and checking the tire. There were no nails or holes in my tire. One thing I did notice about my tire was that the valve cap was missing which I thought could be the reason for the flat tire. It wasn't super flat. Still had 20 Psi. I still brought it to a tire place just to get it checked out. They showed me the tire and there was just this small hole there with no nail. I asked where the nail was and they couldn't give me an answer for it. Seemed super sketchy. It really makes me think they put a hole in my tire just to get my money. But whatever I wasn't thinking about that at the time I just wanted to get back on the road. I had to be at work soon. We went back to the checkout counter and the lady told me the cheapest tire she had was a Kelly tire for 99$. Being I really needed my tire fixed I just went with it. My final total came out to 155$. She explained that there were installation fees and disposal fees. The total seemed to be a ridiculous jump from 99$ but I said whatever and gave her my money. She gave me a receipt and they proceeded to fix my tire. As I was waiting I studied the receipt and noticed the tire she charged me for didn't say Kelly tire. It said Goodyear Eaglesport tire and the price was 125$. When they gave me my car back I had a Kelly tire put on though. So I went back inside after I thought I was good to go. I told them they gave me a Kelly tire but charged me for an Eaglesport tire. They acted so surprised by it but I knew they were trying to scam me. I'm so pissed off at this place and even more pissed off at myself for wasting my time and money here. Don't ever go here it really is horrible and they need to be reported and shut down immediately! Oh I forgot to mention a big dent added to my rim right along the tire line that wasn't there before. I believe I should get a full refund and get to keep this tire for the horrible inconvenience and stupidity of this place. But being the place they are I know that will never happen read more