Hey, this is a pre-review for a service job i took my vehicle in for, will see tomorrow how it goes, and will update. i made and appt and went in for a tune up for my vehicle and the front desk guy pulled up my customer info of which i am one. after some time i asked for an estimate, he said he was putting together the parts, then later he quoted me 799, whoa! i asked for what was included, he simply said spark plugs and handed me a page with just that and ask me to sign. i was on the phone that took my attention away due to sort of an emergency and hadn't paid full attention. i'm also curious as to what would be done with the tune up. i'd expect to get a complete i mean complete list of every single nut and bolt and whatever else they're going to perform on the vehicle. with that price i could just go to the nearby dealership and suspect it would be less than that since the vehicle isn't that old. i could be wrong about this shop but i'll see how it turns out and report back. read more

they where quick and easy in and out nice guys real understanding even checked my vehicle for me for free

I had a very disappointing experience at Austin Automotive in Buda. While waiting, I witnessed the service technician speaking to another employee, and from what I observed, his tone and manner were extremely rude and very unprofessional. The other employee appeared calm, respectful, and clear in his communication, yet the technician continued to come across as disrespectful and confrontational. As a customer looking on, it was uncomfortable and concerning to witness. Professionalism and respectful communication should be expected in any workplace, especially in front of customers. I hope management addresses this behavior because employees' interactions with one another are a reflection of the overall environment and the way customers can expect to be treated. This experience left a very negative impression of the Buda location. read more

Unfortunately, I did not have a good experience with Austin Automotive Management. I brought my Mercedes Sprinter in for diagnostic testing and waited five days without receiving an update. When I finally called, I spoke with Doug, who was friendly and apologetic about the lack of communication. Doug brought in their Mercedes Sprinter "specialist" to explain what they had found. The "Specialist" told me that, based on looking at the vehicle with his own eyes and his experience, the turbo was bad, the intercooler was filled with oil, and the manifold was leaking. I told him the turbo was brand new, and the oil lines and sensors had also recently been replaced. He then went on to say that if he would unbolt anything, he was going to replace everything. All I need was a simple diagnostic test. I was not given a clear explanation of the diagnostic codes, test results, or specific procedures used to reach those conclusions. After waiting five days, I expected better communication and a more thorough, evidence-based explanation of the diagnosis. Overall, the experience left me without much confidence in their assessment, and I would recommend getting a second opinion before approving any major repairs. read more

Spoke with Nick on the phone asking what a possible turn a round time could be to change out a starter on my car and instead got asked multiple questions that had nothing to do with what I asked and he being a smartass saying since I'm close I could've already brought it by, won't bother coming here nor recommend it if this is how customer is read more

Cameron was great and excellent customer service! I came in to get my front axles replaced. This place has very reasonable prices compared to the dealership. They made sure I was taken care of. I will come back for future service. :) read more

If I could give this place a 0 I would, this place kept my truck for a week telling me they were gonna fix my problem and what not to just tell me at the end of the week they can't fix it biggest waste of time and terrible communication read more

Went in with an alternator/battery issue and they fixed it expeditiously. The manager Mr. Russell Darnell was extremely helpful, receptive to what I had to say, courteous, and explained everything thoroughly so I understood what was going on. All the other men I interacted with were very respectful. Exceptional experience. Will definitely be coming again for future car issues. read more

Let me start out by saying this: everyone here is SO kind and professional. They also try their best to stay on top of appointment requests and communicating via email and phone to keep customers on top of their service needs--it was apparent that many people were coming here to fix the dirty work of other, lesser auto shops that may or may not have provided less expensive parts and labor costs. A "get what you pay for" service, I'm sure. In my experience, their pricing is very competitive and reasonable compared to other shops. They are also FAST! I've never had an oil change come out quicker than about an hour or so, and they knocked it out in 30 minutes exactly. One may think this speed is a possible sign of sloppy work, but it is clear from all employees this is a marker of obvious expertise and experience. I was able to knock out a full synthetic oil change on my 2013 Honda Civic for only $65 by using a $10 coupon. I've struggled finding a decent auto shop to trust with my vehicle (I work an hour away from home--Having my car fully functional is not just a want, but a need) and since leaving my home state, I haven't been able to depend on my dad to hook me up with service discounts anymore at his own shop. It's more than likely that the Buda location Austin's Automotive Specialists will be my "home" shop to trust for future repairs. Give them a shot! (PS; even though there's only about 5 months left of state inspections being required by law, just be aware they DO NOT DO inspections on MONDAYS!) read more

Austin's Automotive Specialists - Services rendered invoice - Auto Repair Near Me - Buda, Texas

These guys are friendly AND trustworthy. I'm always on my guard working with a new mechanic, but these guys definitely went ABOVE AND BEYOND to help me fix my Volkswagen's AC after having multiple issues with it. Russell was a pleasure to work with and took the time to explain the issues. He never tried to upsell me and answered all my questions. And no, they did NOT solicit a review. I think they did such a great job they deserve more business! read more

Attention To customer needs, fast, and friendly! We take all family cars for service there. read more

Nick and Russell are the guys I call first when I need something for my vehicle. Folks, being able to trust the team working on your ride shouldn't be hit or miss! I appreciate the professionalism and customer care that they give. Thank you oh gentlemen! My business is yours. read more

They know me and my car event though I'm not there often. If there's ever and issue, they fix it simple as that. Russell is respectful of people's time and I know it's gonna be a fast, easy experience every time. read more

These guys are awesome! I was in need of someone to help me out with a busted tire, my spare had no wheel and Josh came all the way to me just to pull out my tire, take it back to their shop to put my old wheel onto my bare spare--THEN he came all the way back to put it onto my vehicle. Josh and Nick yall are the man . I was down on my luck and they helped me out without charging me. I will be coming here for all my future automotive needs! 10/10 highly recommended. Love this place!! read more

Never expected the true support we got from Russell and the team at the Buda, TX Austin Automotive. short story - MAJOR issue with the DEF system on my 2014 RAM. I had also scheduled an oil change. After diagnosing the issues he told me what it would cost. I explained that I had planned to trade in my truck at the end of the year (8 weeks away). He could have tried to convince me to fix it. That would have made them more money. Instead he told me that he thought with the age of the truck and what my plans were that it would be good to trade it in and let the dealership fix it as this would be cheaper for them to repair. OH AND he didn't do the oil change because, and I quote "I was worried this might be bad and I didn't want you to have to pay for an oil change on top of the expensive diagnostics we had to perform.". While it sucked for me, he didn't milk me. Then to add wonderful to the experience, he let me leave it there for two nights while I bought a new truck and got the dealership to tow it in for the trade in. Russell and Austin Automotive is now our go-to. Thank you Russell! read more

Don't come here for alignments on lifted trucks cuz they only know how to tighten or loosen your torsion bar screws, go some where they actually know how to do alignments, don't waste your time here read more

Every time I visit it's a great experience. I believe Nick helped me during my most recent visit and I was in and out for my state inspection. I need to come for my oil changes because these current oil changes prices are crazy. The next time I pay over $100 for an oil change anywhere I expect a car wash, fluid fill up, and someone to drive me back to my house in my car. read more

My car had a flat tire. I called all the auto shops in the area to see what their wait time was because I had my toddler with me and he is a handful. They were polite over the phone and even more polite in person. The waiting area was clean and open with magazines and a book my son looked at. One gentleman saw my son looking inquisitively at the cars and tools in the bay and gave him a quick (and safe) tour. He was very kind and the service was quick. I never felt pressured to purchase something that wasn't needed, and felt like they were being honest with me the same way they would with a friend or family member. Definitely going to come back! Thank you! read more

For oil changes and inspections it's fine. About two years ago I took my car. Was having problems when idling, rpms all over the place, car shaking and sputtering, etc. I got a tune up but my main concern was why it was doing this. The guy basically said they couldn't replicate the issue and said "everyone drives different" so maybe that's why. The issues weren't when I was driving it was when I was idling, you literally start the car and it does this. Fine whatever, I rarely drive my car. I brought it back a year later, now it's even worse and is stalling. The stalling was a new issue and not the main issue. They tell me I need a new oil separator. I don't know anything about cars but I know that was not the problem but I let them do it anyway for $200. What do I know?! They tell me to drive it for a few months and see if it still happens. It immediately happens. I live in kyle so by the time I was home it was obvious it was still happening. Took it to the dealership. My timing chain was stretch, needed a new tensioner, cam shaft, the works. It was very close to catastrophic engine failure. if they had listened to me about the issues maybe this place could have got the $3,000 I paid to have my car fixed. Instead they got $200 and no more of my business since they can't listen. read more

Had several repairs needed on my Honda Civic 2010. Service was fast, great communication, and fair pricing. I will be back.

It's rare to find auto repair shops that you can trust, Russell runs a great shop with complete transparency and honesty. I'll continue to use the shop for my auto repair needs. Highly recommended if you are in the area. read more

Austin's Automotive Specialists - Honda CRV rear brake package - all parts included for both sides, very affordable. - Auto Repair Near Me - Buda, Texas

First time here and for electrical wiring issues. Was scared of what that could run but they were fair enough in the price that I went ahead and had them do the oil change and registration while the car was there. Will be coming back. read more

I had called telling them to inspect all my 4 tires because I saw that one of them had a frozen lug nut and the company I bought the tires from couldn't change my tires. If you guys record calls you can clearly hear me say to check all 4 wheels. I didn't have time so I told my dad to go drop off my car. Me feeling confident that they did their job and inspected all 4 wheels, to my surprise when the other company tried changing the tires, they found a frozen stud on another tire. I called Austin automotive back and the manager kept stating that my dad told them only to inspect 1 tire. First of all my dad doesn't even speak English and 2nd I talked to my dad and he said that they had someone translate but that the worker translating didn't even know how to speak fluent Spanish. I'm so upset that they did not do what I asked them to do. I now have to keep getting days off because I work 6 days a week and yall are closed on Sundays. Hopefully yall can hear the recorded conversations I had with them. Will not be coming back here. I wish they would have at least called me before they started doing the work if they couldn't communicate with my dad. read more

Wish I could give a negative number of stars. Took my car in fou an oil change. They took my keys and ignored me for 2 HOURS. When asked how much longer I would need to wait - they said another hour. Cost for the oul change? $90+. During the 2 hour wait an employee was consistently telling EVERY customer that no matter what the issue was with their vehicle, it was ALWAYS MUCH WORSE and repairs would always be$2000 - $4000 to fix. Guess they are trying to recoup their losses from the fire! read more

Doug and his team are AMAZING!! I have brought my car here multiple times and will continue to come here! Only team I trust with my car! They are knowledgeable, quick and VERY helpful. From breaks, to state inspection and full service. 10/10 recommend this shop to all my friends and family. read more

I do not recommend giving business to this company especially if you are a Tesla owner. We went in for a car inspection and Russel the store manager was incredibly rude and unprofessional. read more

Amazing service, so friendly and fast! I went in there thinking I need a major repair done, they actually took a look and didn't think I needed it, even brought me in the garage to look for myself that I didn't need it. Saved me so much time and money, not sure how many others would have been so honest and helpful. I'll only be taking my car there from now on! read more

Awesome customer service. Had low tire pressure and they were extremely helpful. Was raining and cold and made sure my tires didn't have a problem other than lo tire pressure. read more

Nick and Russell are good guys who I trust. I didn't give them the best situation with a timeline, but they worked with me and keep me updated throughout. Fair, honest, and helpful. Thank you guys! read more

We always try to call ahead to see how busy they are and when would be a good time to come in for our inspections. Every time we go, we walk right in and get great cutomer service! They are really fast and knowledgeable and the Manager always takes great care of us! He also always asks us if there is any other services that he can help us with. It is never pushy! He just outlines the services that they can provide, checks us out and we are on our way! read more

My inspection was fast. Perhaps 20min. Friendly helpful guys.

Saved again with these guys. Not once but twice I had auto repairs needed to be done and I completely forgot about the plan maintenance package we did and both times they were covered under that maintenance plan. Saved us a lot of money, you guys are awesome! read more

I was hearing a dragging noise while I was driving. Austin Automotive had me drop off my car and they had the problem fixed in 20 minutes and didn't charge me because it was a simple fix. I appreciate thier quick service and I'll be going back. read more

DO NOT BRING YOUR CAR HERE FOR REPAIR... unless you like paying twice. Here is my story, 2 years ago they replaced my entire A/C in my car, we had after the initial fix we had to bring the car back 3 times as it still was not blowing cold after 2 compressors and a full a/c kit and 2000.00 dollars later, it was blowing, cool, but we were tired of dealing with them at the time. fast forward the clock 2 years. same car, the compressor goes out, we look through the warranty see its under warranty, and as much as we DID NOT want to bring the car back to them, we had to so they could honor the warranty. they held the car for 6 days, while they argued and fought with us over the warranty work. They did finally honor there warranty and again, replaced all the A/C components free of cost to us, after many calls to discuss a warranty, Russell continued to tell us we were not under warranty, or use loopholes in there warranty to get us to pay for the repair, even though our paperwork showed we were warranty based on the website we were directed to. 2 days after we got the car home, the car again is not blowing cold, we ended up taking it elsewhere, as we were simply tired of dealing with this company, where they told us the expansion valve was bad, mind you a part they said they replaced, and it was leaking from a fitting, on a system they just replaced. we had the other place go ahead and fix the car for 575.00.. Now the car is blowing 39 degrees, and is staying ice cold save your headaches go elsewhere, unless you like bringing your car back in for shoddy work, to fight with them to fix it. read more

Just a quick stop at Buda location to get vehicle state inspection. In and out within 30 minutes. Extremely courteous and prompt service!

I was in need of a serious alignment and Russell was very helpful in explaining how my tires were wearing and what I could do in the future to keep them in good condition. The service was great, they were very attentive, and I plan on returning for future services. read more

I went in to get my car inspected. The guys were very nice and respectful. We are new to the area and it feels good to find a great place to take our cars for regular maintenance, inspections or whatever needs our cars have! read more

From out of town passing through Austin around noon on a Saturday when we lost a brake line. Mobile mechanics were unavailable and my wife found Austin's Automotive Specialists in Buda about a mile from where we were. Called, and they said they would try to get us in, so we hobbled our way there --- very cautiously. Their lot was pretty full when we arrived, but they still managed to get us in and fixed up after only a few hours, and we were back on our way home. Very courteous, very knowledgeable, and very fair on the price. We went there because we were stuck and desperate, but if i'm ever around Austin and need help again, i'll call them first because now i trust them. read more

My car (manual transmission) was having issues on my way back to Buda and called these guys while on the highway! They said bring my car down. They checked what the issue was with the clutch and recommended a new clutch (car has 125k miles). Price was on the high side but they didnt push me to do it. They were ok if I took my car out and take it somewhere else (diagnostic charges still applies of course). Everyone I interacted with was nice, no douche selling, scaring tactic or anything like that. In the end, I got them to do the work and my car is back up and running :) read more

I had a great experience here, after being told I need at least 800 a in repairs from another shop nearby I took it to them for a second opinion. I'm glad I did turns out it was an easier fix than I had been previously lead to believe. they had me in and out in just over an hour and for almost half the price. I will be telling everyone I know!! Thanks again. read more

Austin's Automotive Specialists - Auto Repair Near Me - Buda, Texas