On August 25, 2022 Zach from Aaron's pools responded to a request to repair my primary pump motor. He worked in the heat, completed the repair and my system works GREAT. It's an older installation, and he had to fight through diagnosing and repairing burned wiring, seized bolts and pump, but he persevered. Aaron Pools should also value Zack's customer service skills. He was polite, timely, answered all of my questions and even put up with my Golden Doodles interest! THANK YOU Zach and Aaron Pools!! Rod Brauer read more

Great company. Have used them twice now. Brent and Tyler were stellar. Showed up on time, did not try to upsell, fixed problem 1st time. Will definitely use them again. read more

Aaron pools came out to repair my pool equipment from home warranty company. Overall, the experience was great and happy with the work the team did. read more

Do not use!! Both techs sent to my house were incompetent, trying to pass blame to the next trade and giving countless obvious reasons as to why my pool equipment was not working. I called for a repair, not a diagnosis... I could have diagnosed it, especially at their rates, it wasn't working properly. There! I would never recommend, if you are able to, keep moving on. Also, one of the techs, once required to actually do their job, became tense, argued, and used foul language. Do not recommend anyone other than homeowner supervising. read more

They were dispatched through a home warranty and were at my house for 3 minutes then left. Absolutely no help in getting my salt cell fixed. I highly recommend using someone else if you are going through a home warranty. read more

I have been battling my home warranty company for a pool motor drive that was not working properly . They sent one company out and that pool company said the warranty company would not cover it. More phone calls and the warranty company sent out a second company for their diagnosis. . Brent from Aaron Pool showed up and said they should be able to get it replaced. That same day Brent was back and put a new drive on the unit...saving me a thousand dollars !!! Thank you Aaron Pool !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Aaron Pools is FANTASTIC! My home warranty sent them out to fix my pool pump. Brandon was knowledgeable, professional and efficient when diagnosing and installing a new (refurbished) pool pump. I would call them again if I need pool repairs done. My warranty company sent a different pool company last time I had an issue with my pump-the experience was far better with Aaron Pools. read more

This was a service request from my home warranty company through AAron Pools. Kelsey was an outstanding service tech. She communicated very well. When she knew the issue, she went to the pool store to get the parts and fixed it in one shot! No waiting a few days. This to me, during the busy monsoon season was lifesaver. Kelsey made the difference through her thoughtful and timely communication. She is a keeper. read more

I have had the most amazing experience with Arron Pools. My pool pump died my home warranty company said I killed it. I asked for a second opinion and they sent out Aaron Pools. AJ to be specific. One push of the button and he knew right away what needed to be done. Within two days my pool is back to better. If you ever get the opportunity to use Arron Pools ask for AJ. Try not to judge a book by it's cover like I did. AJ is wonderful and wonderful to work with. read more

AJ was absolutely amazing. He informed me on what was going on. Very detailed & professional. Would recommend AJ & this company to friends and family. I WILL only use AJ/AARONS for future calls! (Hopefully not needed...lol) Thanks AJ! Brooke S. read more

Aaron Pools - My jacuzzi - Pool & Hot Tub Service Near Me

Can't state any other service that has been phenomenal. Brent and AJ know what they are doing, are professional, and give advice when needed or not. They both have been helpful for pool hiccups via my home warranty orders or not. Can't say enough. Service orders have been performed timely and calls made right away to customers. Customer service is superb! read more

First, Aaron pools was where our home warranty contracted for our pool filter to be replaced from. We had quick service but the parts and sand needed to be ordered. We paid an extra $100 for 300 lbs of sand to be delivered. The gentleman who installed told me I probably didn't want to go pick up and haul the sand myself, so I paid for him to do it. Little did I know my old filter and 300 lbs of sand wouldn't be hauled away. All equipment was left sandwiched between my house, concrete fence, and AC unit. Never did he tell me he wasn't going to remove it, nor offer for me to pay to have him take it away. The mess was left for us to clean up, our power box was left open, and the pump wasn't set back properly, like he told me it would be. I called today to discuss the mess left behind and was told that's what they do, if they remove the old unit, they saw the unit open and remove the sand. That would have been nice to know upfront. Not pleased with the woman who answered the phone today. She didn't offer anything other than, "well, that's our policy." update The owner did post to my reply. Thank you for your reply. I am going to change from 3 to 3 stars because you replied so quickly. My husband has told me that he'll cut the unit and remove the sand and dispose of it for us. My recommendation moving forward is that the customer would be told everything they need to know up front so they can expect to pay for the removal at the time or make arrangements to have it removed on their own. read more

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Hello, I just wanted to say that I have received GRRRRRR8 service over the years from Aaron Pools! The technician Brent is very knowledgeable about my 33yr old pool concerns and what it takes to get it backup and running. Keep doing what you know how to do! The office personal (Makenna) very helpful and understanding as to billing and I have no complaints. I too had a Home Warranty provider and got rid of them. Not a good fit for me. Keep providing us GRRRRR8 service! Long time customer Wendell read more

Very prompt service call and Alex did a great job completing the work. They were selected our home warranty company, First American Home Warranty, so pleasantly surprised. read more

Our pool pump died. They sent a service tech named Brent. He called when he was on his way, he arrived during the scheduled window, and replaced the pool pump motor on the same day. Very friendly, did great work, I would recommend Aaron pools to anyone needing a repair done. I will definitely use them again when we next have a repair need. Thanks! read more

Pros: Started our services with AP approx 2 1/2 years ago as they were scheduled through our home warranty. No issues with the fix or warranty, so we started weekly pool service on our very simple play pool. Cons: High turn over, poor customer service on the phone or in person - example: said the tech was at our house on Friday at 237pm, as u can see in our picture taken at 4pm, no baskets were cleaned. And on a Seperate occassion, i mentioned to the tech that our system was showing "low salt". He said he would take care of it, i watched him put chemicals into the pool and within 24 hours our pool was dark swampy green. Because our service was on fridays they did not come back out until Monday AFTERNOON to take a look at our pool that their person turned green. They did clean our salt cell and we had to run our pump for 72 hours straight to rectify the green pool. Aka: high electricity bill that month. Overall, if you actually see a tech show up they are here for less than 5 minutes, never the same one, dont complete the tasks they advertise for $80/month and you will be disappointed by the customer service you recieve when you call the office. We gave them a valiant effort & thousands of dollars but HIGHLY HIGHLY do NOT recommend & its time to move on. *** if below comment from Mike is referring to our call with the secretary Monday morning it was anything but pleasant considering how long we've been customers.. snarky & disappointing was more like it & the only discount offered was to not pay for last week when the tech clearly either no-showed or did nothing at our house** read more

Aaron Pools - 90 minutes after the office said the tech showed up for our weekly service.... clearly did not clean the baskets, again. - Pool & Hot Tub Service Near Me

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Aaron pools sent Brent to fix my pool pump. He was very cordial & knowledgeable. My pool pump is fixed & running again. Thank you Brent!

I went thru a home warranty service for a pool heater. They hired Aarron Pools which took them 5 days to come out to look at the item on a Monday. I confirmed with their office the brand and heat sensor issue on the Friday before. When he showed, he said I don't work on Pool heaters and took my check and left. They were there for less then 1 minute. He took a picture and closed out my ticket with the insurance company. Please don't use them or you will be disappointed. read more

AJ stopped by today after we submitted a claim to the home warranty & they referred us to Aaron Pools. He was amazing! Friendly, thoughtful in explaining what was happening, and he had prepared in advance to have what he needed to fix the pump timer. I am immensely grateful for the care & time he took to give great customer service! Thank youuuu Aj! read more

Scammers. These guys are terrible. The guy who they send out on repairs does not want the get dirty or trouble shoot. He diagnosed the filters dirty so he said clean them and then left with his $150 service call. Called Presidential Pools, and they diagnosed clogged in floor cleaning jets and fixed the problem. Even the service tech said Aron Pools are crooks and lazy. I would have to agree. I would never use these crooks, Aron Pools again. Save yourself the trouble , frustration, and money and call Presdential Pools, they are honest and actually trouble shoot vs. guessing and taking your money.!!!! read more

Originally, Sunbright Pools was sent to my home by First American Home Warranty. The guy showed up and said he couldn't do anything, then took my money. Aaron Pools was sent as a second opinion and luckily Brent showed up. This guy was incredibly friendly, informative, knowledgeable and the exact opposite of the horrible person sent from Sunbright. Brent went above and beyond and fixed everything as well as some additional work that needed to be done for a very reasonable price. Brent was always timely (he had to make two trips), very communicative, and thorough...to the point that he recognized and fixed additional issues that I wasn't even aware of. Really feel lucky having been helped by Brent, especially after the fiasco w/ Sunbright (DON'T EVER USE THEM - THEY ARE SCAM ARTISTS). All the plumbing looks clean, solid, and professional. Thank you! P.S. No idea why this says I'm in Arkansas...this review is from Phoenix. read more

Aaron Pools - New plumbing and jandy valve - Pool & Hot Tub Service Near Me

Aaron pools came out to repair my pool filtration system. The owner Daniel was very knowledgeable and professional and quickly repaired the problem. The office staff is also extremely helpful and responsive. I'll definitely use them again in the future and I'd highly recommend them to anyone needing pool maintenance or repairs. read more

Aaron Pools - Pool filter - Pool & Hot Tub Service Near Me

Greatly appreciated Brent taking the time to explain what he's fixing and how to avoid similar problems in the future. Will definitely use Aaron Pools next time needed. read more

I read the other reviews and was skeptical when my warranty co assigned them to my case. I must say my experience was nothing but positive. Aj was knowledgeable, friendly & professional. He answered all my questions, which I had many. I am very pleased with the service we received from Aaron Pools. read more

We had a great experience with Aaron Pools. Our home warranty company had sent other electricians and pool companies to try to fix the issue we had with our pool pump with no success. Aaron Pools was finally dispatched to look into our pump and their technician took the time to diagnose the issue and finally got our pump running (even better than it did previously). Thank you! read more

These guys were on top of service. They kept us informed, ordered the part, and fixed the hot tub.

My home warranty used Aaron Pools for our service. I was worried when I came onto yelp to check out their reviews and they didn't have a lot, but am happy to report that we got great service! Our technician was great! He came on time, immediately got to work and resolved our problem of our pool engine not working! What we though could potentially be a major expensive was an "easy" fix on his side and only cost us our service fee! What a relief! Would definitely recommend them! I've bookmarked them and hope I can request them next time we have any pool issues! read more

This is our 3rd time using this awesome company, our tech. Brent was extremely professional and knowledgeable about how to maintain our pool awesome young man.. definitely a asset to the company. The company service reps were especially nice and patient, scheduling and follow ups on point read more

Aaron fixed my boyfriend's pool filter unit after it exploded, quite literally, in the backyard. They were selected by the home warranty company and tbh I didn't know what to think after reading the reviews on here. Some of y'all have been brutal. And, it was clear that some of you blamed Aaron Pools for your warranty company failures, but I digress. They called to schedule quickly, they showed up early, they fixed it the same day (today). They were very professional, knowledgeable, and he felt so much better afterwards. Can't really ask for much more than that, and they have definitely earned our business in the future. Kudos to you guys. read more

WARNING: GET IT IN WRITING - Told one thing, they did another. Situation: Home Warranty repair. Single speed pump died and instead of replacing motor, decided to upgrade. I was told to purchase pump and they would leave ticket open and they would replace at no additional charge. Now I have pump, person in office said flat out "NO". You were cashed out and we will have to charge you $150 COMMUNICATION Aaron Pools Tech onsite(Mike I think): Motor is bad. If you want to upgrade your pump, you will have to cash-out with warranty. Let me check with office and confirm we can keep ticket open and install for you at no charge. Called back and confirm. ME: Called office. Sorry it's taking so long and I apologize for keeping my ticket open, but big purchase want to make sure I'm getting the right pump for my setup. Infact do you have a recommendation. AARON POOLS OFFICE: No worries. Senior Tech gave recommendation and told me to call back when I have made purchase to schedule install. ME: I have purchased new pool pump and I would like to schedule. AARON POOLS OFFICE: You cashed out, so we will have to charge you ME: ??????? T read more

We had an appointment through our home warranty company. They said nobody has to be home when we come, so I wasn't there. But I guess there standard operating procedure is just leave a thing that says no problem found and then leave. Never answer your calls or emails. I did finally get through and they said "we talked about your situation earlier today, somebody should be calling you shortly." They never called back now it's weekend, so what's another 3 days after waiting for 10. Unbelievably bad!! read more

the service guy Zach was AWESOME such a nice a guy and so knowledgeable!!! definitely deserves a five stars. If I ever have a problem with my pool, I know who to go to. read more

They were called out by my home warrentee company for a second opinion. The first company came out and told the home warrentee company that the pool heater needed to be replaced. Mike from Aaron pools came out, diagnosed it and replaced the part in the same day. $50 part instead of a $4,000 replacement. Difficult to find honest people these days. Mike from Aaron pools is an honest person and recommended. read more

We had to use Aaron Pools due to our home warranty. It had been an on going issue ( we have had Aaron's pools out 2 times already for same issue), we have waited over 24 hours just to have an appointment set. The receptionist/office manage/manager was extremely rude to me and advised on each of my follow up calls she would call when she could schedule. She spent more time being rude then it would have take to schedule the repair.. again.. for the third trip out. Stay tuned for outcome... So happy to report we finally got our heater fixed.. simply by a great company. In one visit:) read more

Do not hire Aaron Pools! Aaron Pools has an overall 3 star rating with 56 of their 136 reviews rated them a 1 Star. Now I understand why they have such a poor rating. They have extremely poor service. They break equipment. They do not follow-up with their promises. The Office Manager is rude. On Tuesday, Old Republic Home Warranty informed me that they contacted Aaron Pools to repair my pool pump. On Wednesday, Aaron Pools sent a technician to repair my pool pump and unfortunately the technician did not bring a pump and said I had to wait until Friday for a refurbished or new pump. Immediately, after the technician left my house, I noticed that the separate pump for the waterfall was no longer working. It was working when the technician was diagnosing the other pool pump. I called the technician to return to my house to repair the waterfall pump. He said he was too busy and the earliest he could return was Friday. On Friday, I called the technician and he reconfirmed that he was supposed to return to my house to repair the waterfall pump; however, I had to call their Office Manager to be placed on the schedule. I called the Office Manager and she said she needed to speak to the technician and would call me back. I waited one hour and the Office Manager did not return my call so I called her back. She said she could not speak with the technician and will call me back. Since I did not hear from her after another 2 hours, I called her back. She said that they could not repair my waterfall pump on Friday and that I would need to wait until Monday. The temperature was over 100 degrees which was making my pool unswimmable. She was not empathetic. She said they were not responsible for the condition of the pool and to just dump chlorine in the pool. A few hours later, she said they will not repair my waterfall pump and install the pool pump. I will need to find another pool company. Old Republic Home Insurance sent Green 2 Crystal Clear Pools who replaced the pool pump in less than 24 hours. Now that is great service! Unfortunately, they could not repair the waterfall pump that Aaron Pools broke since that was separate from the original work order. Old Republic sent an electrician to repair the waterfall pump that Aaron Pools broke. Unfortunately, the electrician could not repair the waterfall pump so now I have to replace the 2nd pump too. Do NOT hire Aaron Pools unless you want them to break your equipment and provide awful service. read more

The Walkers Our pool pump was not operating properly. We used Aaron Pools through our home warranty American Home Shield, and had a great experience. Brent was very professional and knowledgeable. He diagnosed the problem, did not have the parts but came back the same day to complete the work. He was very quick and did a great job! Our pool is very clean and ready for use. He is a great technician. Thank you again:) read more

Aaron Pools was assigned to repair our spa heater by American Home Shield, our home warranty company. They not only were unable to make the repair, they botched up our spa heating system so badly it took me two years to find a company who had the competence and knowledge to get the problem straightened out. Mike, the owner, is a loose cannon. His attitude and behavior is unpredictable. He can fly off the handle at any time, depending, I guess, on whether his breakfast was good or not. AVOID AARON POOLS if at all possible! p.s. - Read Mike's response to this review. He is, obviously, still the same loose cannon he was two years ago. His response reflects his attitude. @$$#*!& read more

Called to confirm appointment and called 30 minutes before showing up, was on time. Many issues with my pool part of a home purchase. He was able to fix one item for me which was helpful. A couple others he could not because of either not having the part or the pool needing draining to fix light. The pool vacuum was not covered I was told, under the home warranty so that didn't get fixed and is the main issue. Overall he tried to find items he could fix under the home warranty. Susan K. read more

Brent was amazing. He was so personable and friendly and helpful that all of my worry was appeased. He gave me lots of tips until I could get regular pool service. Thank you so much Aaron pools and I am so glad that my home warranty company works with you! read more

Wow, Horrible service. Especially by Natalia the supposed customer service agent. The technican came out to the house to fix my filter and he said it was broken. He said it was not from normal wear and tear being only 7 years old. The technican also said he would follow up with my which he never did. Do not trust this company or waste your time with them. Worst customer service ever. I wish I could give zero stars. read more