Jay is honest and forthright! I have had a transmission replaced there on my high mileage car, and…read moremore recently, he was totally upfront about what I needed to do to keep my old friend (car) going for a bit longer.

Growing up in Manchester our family has been coming here my whole life. Always great service. Staff…read moreis respectful and a pleasure to deal with :-)

After being referred here by Firestone Auto Care in West Haven when they couldn't pinpoint the…read morecause of the whirring sound coming from my vehicle, I was skeptical at first. I thought I was going to need a brand new transmission that would cost half the value of my car, which gave me overwhelming anxiety. However, when I decided to pick up the phone, I greeted by their wonderful front desk staff, who offered me an appointment the next day. When I arrived for my appointment, I was greeted warmly and given reassurance that my vehicle was in good hands. They were even able to diagnose my car noises on the same day I brought it in! When I was called with the results of their diagnostic testing, I was given a sigh of relief as the noises were coming from the wheel bearing as opposed to an internal noise from the transmission. They also recommended doing a transmission tune-up which I gladly accepted as it had been more than 70,000 miles since my last one. Even though all they did was a transmission fluid exchange, my car runs just like new, without any slipping of the transmission! If this was a random transmission shop, they would have easily tried to sell me a brand new unnecessary transmission for thousands of dollars I didn't have while keeping the actual source of the noise hidden from me. Thank you to Bruce from Firestone of West Haven and Brian at Jerry's transmission, for your top-notch service!

It's never fun to pay for car repairs, but Jerry's took great care of my car. Their quote was…read morealmost exactly what other mechanics estimated, but I felt better having my car go to a transmission specialist. They came in early and stayed late to get my car repaired. Very friendly service!

I started using stop and go transmissions a few year ago. Love this place great service at…read morereasonable prices it's the only place I bring my cars.

From the owner: Stop & Go Transmission & Auto Repair offers transmission and auto repair services in the West…read moreHaven, CT area.

Standard transmission shop operating procedures in effect here. Quote one price and pad the bill…read moreafter with the "extras". Last gasp of a dying industry as electric vehicles take over. Guard your wallet.

this place has honest caring technicians. I highly recommend them . Quality wok at good prices.read more

Just had my Dodge Grand caravan transmission done. They were quick & prompt. Several friends…read morerecommended going there because they stand by their work with warranties. They explained everything that was done which was awesome. highly recommended.

Whole experience was very good! They were friendly and professional. I believe they were honest of…read morewhat was needed to fix my car. He was able to do the repairs that same day.

Jeff is a fair and honest business owner. He doesn't try and sell you something you don't need. I…read morehave been going to ACE transmission for 10 years plus for service and one original transmission rebuild after 225k. Definitely recommend using ACE is you need transmission service.

If you're having an issue with your transmission this is absolutely where you want to go. Geoff…read morediagnosed and fixed the problem, his estimate was fair, honest and spot on and the overall service was tops.

I wish I could out negative stars. I wouldn't recommend…read moreanyone take their car here or their associated shop in New London named Auto Hub. They replaced my transmission 6 months ago, that was a painful enough experience, but I just found out they performed other work on my car without my knowledge (after I took it to another shop) and figured out S&S DIDN'T TIGHTEN THE MOTOR MOUNT BOLTS OR THE TRANSMISSION MOUNT BOLTS.

I called with an urgent request to diagnose the issue with my 2018 Ford Escape. They got me in…read moreimmediately, diagnosed the problem and took care of it the following morning! Awesome folks.

This week was the 4th time over the years I've brought a car to Jerry's for a possible transmission…read moreissue. Our Jeep was shifting gears a bit off, and we weren't sure what was going on. Rob and Jerry checked it out promptly, and Rob called a couple of hours later to let me know it was a false alarm. Not only that, but he took the time to give me a detailed education about this car and transmission which will be extremely helpful in the future in deciding how long to keep this car on the road. Could not have been more informative! PLUS - he refused to take any money since he didn't actually need to do any repairs! Transmissions are not something I (or most people) know a lot about. If I was told it needed expensive repairs, I wouldn't have known any different. You can trust them!!! Jerry, Rob and crew are good people. They are competent, professional, prompt, reasonable and just plain nice. You can't go wrong here! p.s. over the years with those three previous cars, two of them had real transmission issues and Jerry recommended NOT repairing them; the third was also a false alarm. So - they have never actually billed me for anything. Scary honest people!

Absolutely take your car here if you have transmission problems, or even suspected transmission…read moreissues. The Hyundai dealership noted that I needed to get my transmission serviced a few months back (car is around 78K, and I had already serviced it once before around 55K). I was skeptical, so I wanted a second opinion. I called Jerry's and they explained the policy- bring it in early morning, give them time to look at it and we'll go from there. They called around lunch with good news- nothing wrong with the car! I was curious why I would be told that and the simple answer was, " they wanted to make some $$$ off of you, but your car is fine." I will only go here for transmission issues from now on. I just wish they did more than just transmissions. Rare to find honest, affordable mechanics these days.

n &m rebuild my transmission on my 2005 ford escape and just shy of a year of the work being done…read moreon the same month but 4 days of 1 year the tranni started failing so i went back and told him the problem and i only put 11,ooo miles on it he offerd to change the tranni oil and after he did that i drove off and the car broke down. i truly think he did that to force me to rebuild the tranni with him again. do not trust this place and i highly recommend that this place is not trustworthy. do not go there or you will be extreamly sorry. obviously the owner will lie and do anything for money!!

I've had my transmission done two years ago and my truck still running like a champ. At this point…read moreI think the tranny is going to outlive me Lolol. Great job I'll recommend everyone to you guys. Thanks for all your help getting me rolling again. Great work great price. Thanks again

I recently had my car serviced here and I was very impressed with the quality and knowledge of the…read morecare I received, my car had its Transmission replaced and it was done in record time with such precision that I was thoroughly surprised... it is running perfectly now, I am so happy... the mechanics were great and the owner of the shop was pleasant very helpful, he is wonderful with his customers and caring... I just want to thank everyone there and I would recommend The Waterbury Transmission to all of my friends and family Lynda Markie

I went and tried fixing my "fuel injector" that what they told me they billed me over 400$ they…read moresaid they replace all and removed all , they did not. I have my mechanic friend who was away on vacation that's why I went here cause I need to fix this fast cause I work , he told me they didn't replace anything it's all the same ones he put in ! he said it's a "cob job" stating they used a used wire and even broke one of the clips and replaced it with a zip tie ! 400$ for a shit job and for it to act up again in less than a month is CRAZY. THUMBS DOWN 100%