This week was the 4th time over the years I've brought a car to Jerry's for a possible transmission issue. Our Jeep was shifting gears a bit off, and we weren't sure what was going on. Rob and Jerry checked it out promptly, and Rob called a couple of hours later to let me know it was a false alarm. Not only that, but he took the time to give me a detailed education about this car and transmission which will be extremely helpful in the future in deciding how long to keep this car on the road. Could not have been more informative! PLUS - he refused to take any money since he didn't actually need to do any repairs! Transmissions are not something I (or most people) know a lot about. If I was told it needed expensive repairs, I wouldn't have known any different. You can trust them!!! Jerry, Rob and crew are good people. They are competent, professional, prompt, reasonable and just plain nice. You can't go wrong here! p.s. over the years with those three previous cars, two of them had real transmission issues and Jerry recommended NOT repairing them; the third was also a false alarm. So - they have never actually billed me for anything. Scary honest people! read more

Absolutely take your car here if you have transmission problems, or even suspected transmission issues. The Hyundai dealership noted that I needed to get my transmission serviced a few months back (car is around 78K, and I had already serviced it once before around 55K). I was skeptical, so I wanted a second opinion. I called Jerry's and they explained the policy- bring it in early morning, give them time to look at it and we'll go from there. They called around lunch with good news- nothing wrong with the car! I was curious why I would be told that and the simple answer was, " they wanted to make some $$$ off of you, but your car is fine." I will only go here for transmission issues from now on. I just wish they did more than just transmissions. Rare to find honest, affordable mechanics these days. read more

Since my family and I moved to Bethel CT at the height of COVID i had been going to the dealer for all my car stuff because i just didn't know anybody in my new area. As a traveling Nurse I live in my car and drive about 40K miles a year through the Tri-State area and need maintenance etc more often than most others. I had been lucky enough local mechanic shop called Blackman's Auto and they are so honest and helpful. So when my check engine light came on i knew i had to get the car in there quickly. After the diagnosis it was the transmission on my 2019 GMC Yukon XL Denali(with 147K miles) and Blackmans recommended Jerry's Transmissions, another local place and boy am I glad they did. They car was towed in without an appointment and within 24 hrs I got the news that my "Trannie" was shot and would need to be replaced. The staff i met at Jerry's(including Jerry himself) were so amazing and just regular guys who happen to be experts in anything transmission related.....they have all been mechanics their whole lives(for multiple generations) and I felt so at peace with this place despite the stress of the whole situation. The work was done quickly, flawlessly, professionally and at a great price which was 40% cheaper than what the GMNc dealer was quoting me. Driving for a living can be very trying at times but this whole experience was made much smoother by a group of great people who will treat you right!!. read more

This place is awesome! I got quoted for 3000$ leaky transmission at one local mechanic so I decided to get another opinion and went to jerrys! Oh boy what a difference it was. Not only was it a simple fix it was a total of 393$ at the end of the day. Had it fixed in a couple of hours. Also to give you a idea of the other mechanic before i went to jerrys, they were charging 900$ for labor alone. So happy i went to jerrys and got the work done there. Fast honest affordable mechanics are hard to come by this is a place to go when ever your transmission is in question! read more

Our car broke down along I-95 in CT while on the way to Rhode Island from New Jersey. It turned out that the car's transmission had completely failed. But we were just a short distance from Jerry's Transmission and a state trooper pushed us into their lot. We were desperate and Jerry could easily have taken advantage of us. Instead he advised us that the transmission could still be under warranty since we only had driven only 52,000 miles on the 2-year old car. He advised us that the dealer was about a mile and a half away. He was right. We towed the car to the dealer and the transmission was replaced at NO cost to us. Jerry is the most honorable and honest business man we ever came across. We didn't have work done by Jerry which is the only reason he gets 4 instead of 5 stars. Others rave about the job he does so I can't speak to that. read more

Not happy to have sudden transmission issues. My usual stalwart mechanic confirmed error codes on the computer, felt the tranny fluid was a bit dark and had some bits in it. The shop recommended two local tranny specialists. Both were well rated in Yelp, both had A+ with BBB, but Jerry's didn't seem to have too many complaints, where the other shop had quite a collection. So, we put the car into Jerry's. Spoke with him on the phone, very friendly and straight forward. I'd looked up transmission issues for my car, very few were catastrophic. After Jerry had a look, he had good news, just some wiring damage externally. He fixed it in a couple of hours and had it wrapped up for a couple hundred bucks. Transmissions are a very gray science and it was nice to see him fix it honestly, rather than drag it out for a greater gain for his shop. His shop space is below a Monro Muffler outlet, so not a high profile location. Flexible on timing and easy to work with. Highly recommended. read more

I was on vacation from Florida, started having what I thought was transmission trouble. I brought it to Jerry's and could only poorly describe the sounds (like only a girl could do). Although they were busy and the bays were full, Rob test drove it immediately and let e know it wasn't the transmission. He gave me the name of a great mechanic and sent me on my way... no charge!!! Thank you Rob!!!! read more