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Hillside Auto Sales & Service

3.8 (6 reviews)
Closed • 8:00 am - 5:00 pm

Services - Hillside Auto Sales & Service

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto general diagnosis

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Ace Auto Sales / Towing

Ace Auto Sales / Towing

(3 reviews)

I wish I could give this place NEGATIVE 100 stars. Long story short, my car needed a new engine…read more Before ordering the engine i asked the owner 2 simple questions- were they familiar with JDM engines, and would it be a problem to switch out the EGR system, since Japanese engines do not have them. Owner said they were familiar and it wouldn't be a problem. The engine arrives, and it is NOT the engine I had ordered. No big deal, that's the engine place's problem for sending me something other than what I ordered. Had the owner of Ace Auto bothered inspecting the engine before signing off on it I could have avoided that particular issue altogether. Fast forward to installation- they hit a snag. It turns out they had NO IDEA how to switch out the EGR valve and port. That's right. After being told it wouldn't be a problem I had to look up how-to information and send it to them! We had a verbal agreement that they would keep my old engine until the used one was running in good shape. I picked up my car, pulled out of the parking lot, and pretty much pulled right back in. There was this grinding sound when the AT went from 2nd to 3rd. "Oh, that's just a shield. My welder broke so I couldn't fix it. Bring it back next week." I did bring it back the following week- to fix the grinding sound, and figure out where an oil leak was coming from. All told, I brought my car back to them FOUR times after the installation over the course of 2 months. They never fixed the grinding sound. They never fixed the oil leaks. And I had to have the car towed the fourth time because the oil leaks had gotten so bad it was actually gushing out of the engine. Had I been driving with that oil leak it is possible the engine would have been DESTROYED. I left my car with them for almost two weeks. Picked it up after hours only to get home and notice the oil is leaking from the same places it had been all along!! I called, and was told "well, we don't have time this week, bring it next week." I brought it somewhere else to get a real diagnosis, and what do you know? It was the same seals Ace Auto supposedly replaced. And then some. I called Ace Auto and spoke to the owner, and he said my car will always leak, and a shop will tell me anything to get my money. After having the work done at this other shop my car has not leaked a drop of anything. And it turns out that the grinding is something that is stuck in between engine and transmission, and the engine would have to be pulled to fix it. Also, they did not install the engine correctly- they replaced no seals, they did not take any of my BRAND new engine parts and transfer them to the new engine. AND they sold my old engine without my knowledge. How they still have a business I have no idea. AVOID these shysters. They have NO IDEA what they're doing. PS- they also broke the light switch above the backseat AND my air conditioning doesn't work. really could have used that the past few days. IDIOTS!!!

My son got into an accident on prospect/Naugatuck line. Local police called ace auto since they…read morewere next on tow rotation. 3 cars needed to be towed they showed up with 2 wreckers and a flat bed. Since my sons car is rear wheel drive with front end damage they put it on dollies. As a former wrecker operator myself I do understand police tows, state rates, and additional cost and was ready for a whopper of a bill for it to be towed from Naugatuck to Wolcott. Not only did they not try and take me for a ride, they were professional and polite. A big thank you to Eric for a job well done!

Hillside Auto Sales & Service - towing - Updated May 2026

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