Kudos for Curtis Sloan at the DMV desk at the Mountain View CSAA office. He went out of his way to help me solve what I perceived as a huge problem, which was caused by another employee at this same office. He was patient, and when he couldn't solve the problem immediately, because of the time of day, he photocopied my paperwork, took my cell number and said that he would contact DMV and get back to me in the next day. He called me at 10:00 AM the next day and told me what needed to be done to straighten out the mess. He was GREAT! I wish all my customer service experiences were like this one. read more

Amazing service at AAA mountain view! My agent Andie was absolutely superb with helping me understand all my options and gave me objective knowledgeable advice. Make sure you go to Andie - she's amazing and went above and beyond to help me sort out my auto and renters insurance! read more

WOW! The amount of rudeness is NOT WORTH IT at this location. I live on the same street as this AAA, and thought life couldn't get more convenient. I came in after buying a car and reading about how great the DMV services are here. Like a previous reviewer noted, they will not respond to messages you leave on their phone line, and they will NEVER answer their phone - so stopping by is your only option. As the buyer of a car, we had a folder of paperwork. The lady behind the desk grabbed it from me and told me I did it "all wrong". I told her these are copies, and the seller went to her AAA who handled it. The lady then proceeded to tell us three or four times that she "isn't the one that handled it wrong". I was like, ok - I know you didn't do this, but can you help and tell me what I need to do to fix this? She then starts telling me the papers are copies, and how she can tell these are copies because of the ink. To which I reply, "Yes, these are copies, I'm not claiming they're originals at all". She was so rude that at one point I couldn't take it anymore. I finally said to my friend, "I can't believe I am a paying member of this organization, and I pay for this service. How are the Yelp reviews good here?!!". Yes, I brought Yelp into it. Then, she magically became much nicer, but just as unhelpful. She told me that what I needed to do was take a day off work and drive to the seller's location (hours away) and go to AAA with her where we could jointly solve the issue. Here's the best part...the next day (today) I woke early, waited in line at the Santa Clara DMV, and got ALL the answers I needed and then some...car is registered, title transferred. The lady there was SO pleasant and happy to help. Here is my major qualm with AAA: They make their money because people really don't use what they pay for with their membership. Hell, if annual tows rolled over to the next year, I could probably tow my car to work half the time. I've even thought about having AAA tow my car home so I don't have to pay for airport parking while I'm travelling. It's THAT useless to me and most of us. The AAA hotel discount doesn't even come close to any internet price. Point being - if I am going to use your service once every three years, but pay every year, it had better be some damn good service. read more

Excellent place for maps, international driver's license, and Cinemark movie tix for $7.75! Oh yeah, also good road service when needed.

Olga Ortmann has been very helpful in getting me the best rates for insurance. She made sure I had the coverage I need to be protected. If you think your insurance is sufficient, have Olga look at it. You may learn that you don't have the coverage you thought you did. Her prices were less and the coverage was better. I highly recommend her. read more

DMV screwed up my registration. I showed up here and got it fixed in 10 minutes and left with stickers in hand. Awesome. I didn't even need an appointment. read more

Really rude and unhelpful customer service representatives working the DMV services dept. No different than going to the actual DMV except the DMV doesn't have annual fees. Wouldn't recommend this AAA branch. read more

My friend referred me for AAA ,luckily went to AAA insurance agent at Mountain view, Mr Mark Jackson,oh man that guy is awesome, genius,calm ,good listener ,full of knowledge ,highly experience & first agent I saw in my life who is thinking for the interest of customer not the company. My advise if you are looking for auto or home insurance the place is AAA & the person is Mark Jackson,after your interaction with mark ,you are the next one writing a review for him, Forgot to tell you about the DMV services & goodies provided by AAA for all new & old members. read more

I spoke with someone a few months ago about a quote and today I called again to see if I can discuss it again. The guy was on his day off but he picked up the phone anyway to tell me he's busy packing to go on vacation for the next 11 days and he can call me in two hours. I told him I won't be available in two hours so he told me to call the 800 number. His tone was dismissive and he couldn't wait to get off the phone. The WHY did you pick it up in the first place if you're on vacation. Worst service ever! read more

The people who work face to face with you behind the counter and desks are great! The stars are only for them but get on the phone with someone and it's a whole different story. The customer service on the phone is TERRIBLE. Call claims and them a question and all you get is attitude and rudeness. I called after an accident for a claim to be started and they didn't even ask me if I was OK or needed help. I would go some place else for insurance but since I hav been them for so long I get the cheapest rates from them so I will stay to save money. read more

I love my agent McBride Octavia Octavia.McBride at goAAA.com - talk about high level of customer service. I can be a bit of a PITA - and Octavia goes above and beyond call of duty to help me with my Auto and Renters insurance. She has never let my policy cancel on me (ummm notorious for forgetting to send my payment in). Any problems - she helps me solve! Highly recommend her! read more

Took a fully signed title to the Mountain View office to start the transfer process. They took the title and handed me a sheet stating the vehicle had to pass smog prior to being registered. They kept the title. An updated title was never sent to me. My thought was this was pending completed registration. I returned at a later date to move the vehicle to PNO while I worked out the smog issues. The person working the desk stated they couldn't do anything without the title... Which they took. Never looked at their computer, never checked on history of the vehicle just proceeded to loudly and argumentatively state they would not have taken the title. Though they did exactly the same to the person in front of me in line. Now I have moved to just donating the car due to the hassle of this process. The donation company cannot accept the vehicle without signed document (title) showing sign-offs of previous owners. Called AAA and was told there was nothing they could do. Went to the DMV and was told the signed title was not in their possession, suggesting it never moved from the MtV AAA DMV hub to the DMV. So they basically lost my title and are telling me they can do nothing. Horrible experience. read more

This is for my agent Mike Valencia. He is so super, he's been my agent for the past seven years! He always answers my emails and phone calls. So reliable, and so nice. I go in about once a year and he answers ALL my insurance questions. One year my dad switched insurance companies to Farmers because of a persuasive agent. Well, the next year his policy went up $200!!!(wtf?) Bait and switch (fyi, I've had this happen to me at Allstate too!). Farmer's explanation? Prices are up everywhere. Uh, no! I went to Mike, and he said no such thing. Mike kept the same coverage, lowered my dad's deductible, and got him an additional discount for our homeowners insurance. So, I saved around $300 over Farmers. Don't get ripped. Go to the MV AAA and ask for Mike Valencia! read more

This AAA has ample parking and usually doesn't have too long of a wait. I got new license plates here. With a membership, they'll hand you free maps of wherever you're heading. I asked about places to stay in wine country and was disappointed with the little brochure of only a half-dozen hotels. Amusingly, when I asked for a map of Colombia the woman handed me a state map. When I looked confused, she said, "You mean Columbia, California, right?" I smilingly said, "No, I mean the country Colombia." read more

Christopher Tedder from AAA Mountain View was extremely helpful in getting me the auto insurance I wanted. He was prompt with replies and very quick with the paperwork. He was also proactive in contacting the dealership and getting the assigned VIN! read more

Wow...the layout has changed since I last visited over a year ago? I guess with smartphones..the demand for paper maps has decreased--the front long counter with all the cabinets for the maps have all disappeared. However, the service is exceptional still! I got in a the crack of opening and was out in 5 mins with my relics (paper maps). read more

Rude staff. I got an international license here, which only took like 5 min - and it shouldn't have been this unpleasant. I got a international license last year at a different location, and they were much nicer. read more

The worst service ever...Saturday night I call at 12:45am battery died it's 2:36am and I'm still waiting in the cold.

They always got my back when I lock my keys in the car. The insurance packages per year are nearly unbeatable for the services they provide. Customer support is super thorough if you ever have any issues, questions, or concerns. read more

DMV shockingly tried to rip me off - charging me almost double my registration with an alleged late penalty. I never got my first notice and it being shelter-in-place I haven't been driving or thinking about my car. I was about to pay and then *ATTEMPT* to get a refund for the penalty through the DMV bureaucracy when my wife reminded me that we could pay at AAA. I went, dealt with a short line (everyone properly socially distancing), and got up to Vanessa Mejia. She was AWESOME. First, she wiped down everything before the next customer got up. Someone said, wow you have to do that for each customer? She cheerily said it kept everyone safe. Second, I asked her about the penalty. She typed things into her computer (hooked up to the DMV system), made some edits, and quickly deleted the fees based upon COVID. It saved me the hassle of DMV, its lines, and its bureaucracy. Thank you, Vanessa! You made my day. read more

Unfortunately had to call on AAA road service TWICE in the past 3 weeks, first time hit a curb, damaged sidewall. AAA put on the temporary spare and I was on my way, and then a few days ago, dead battery, they were out in 15 min to get it charged up. I will say there was a bit of an upsell as they told me I am about 'ready' for new battery based on some testing they do, price was $136 which is pricey, and clearly would pay it if I was stuck, but think I can do better at Sears. So deducted one star for pricey batteries, you would think that their batteries should be cheaper. In any case the service is always professional and polite, they show up on time and do a great job. read more

I went to this branch today, and after waiting in line for 15 minutes, told the clerk that I was there to do 3 things: renew my membership, pay the annual fee on my insurance, and to transfer the title on a car I just bought. She turned the title over and told me to come back after I filled out the top portion. I asked if that meant waiting in line again -- it did! So I filled it out, my name, address, driver's license -- it took all of a minute and a half. The line was pretty long now, it meant a 20 minutes of standing around thinking why this clerk couldn't have handled my membership and insurance issues while I filled out the thing. Admittedly if I had been more on the ball, I would have suggested that to her (i.e. help her to do her job properly). Just as I approached the front of this second line. The clerks announced to everyone that the DMV line was down, and it could be minutes or hours before it was up again. At that moment it was my turn and the only available clerk was the one I first met. I told her that if she handled my case as mentioned above I wouldn't have had to wait in line a second time and I would have completed my business, but now I am forced to come back some other day. She said it "wouldn't make any difference because the DMV line is down anyway". This is a totally illogical statement. The difference is that I wouldn't have had to wait in line a second time and the transfer could have been handled when the DMV line was up. (Now am I supposed to trust this clerical genius to handle my DMV and AAA business properly when I return tomorrow?) I told her that she screwed up, and she said "Sorry". Yeah, I'm sorry too. read more

Was very happy with the service I got for my vehicle registration renewal. Worth paying for AAA membership.

First time in this office and I was helped immediately with a helpful professional staff member. Then as I was walking out I realized I needed another book and maps. When I walked back inside I was again greeted by a gentleman who was more than happy to help me with my questions and even went out of his way to go over the benefits I have as a member. read more

We purchase our car and home insurance through Mark Jackson at AAA. He has been very fast, reliable, and pleasant to work with and he has always offered alternatives to reduce our premiums and make sure we receive the best coverage. read more

Good and fast service and way better to come here than to go to DMV for registration transactions ,

Line was short, customer service person was fast and efficient!! What a pleasure to do DMV business with AAA!

I am pleased with the service.. I talked with David for my auto insurance and he really helped me to get best quote. I would recommend this place to people read more

i had aaa for years and when i finally had to use them my truck was in a parking garage, which i explained and the truck they sent could not tow my truck, their driver would not even attempt to tow, so i called and explained again for a second time, and aaa then said they would send another tow company, however they sent the same tow company which again did not have proper equipment to tow. This happened again for a third time, then aaa cancelled their tow call and said none of their providers could tow out of a garage. so i cancelled aaa. read more

Excellent service and followup by Fortes Towing: The folk associated with Fortes Towing have been excellent at getting my BMW started a number of times. And they persisted in getting the AAA to replace an AAA-installed battery although it tested "OK"; eventually the AAA decided to increase the battery capacity for BMWs. I think the first two inadequate AAA-suppied batteries were the primary reason I had to get my car jump started a number of times. read more

I only gave them 1 stars only because I've been dealing with Bill for years and has always been pleasant as for there DMV walk in is great but their DMV phone service is the worst! left them a message at 8:30am then again at 12 and still no return call!! Horrible customer service because even the real DMV offices return your calls!! What's the point of leaving a message!! read more

I left three messages with my name and phone number over a several day period and never got the courtesy of a return call. I finally went in to change my address on my CA Drivers License only to wait in line and then be informed they no longer provide the service. They were uncaring and rather abrupt. After paying their fees for 25+ years and never using their services, I was really disappointed in them. this place out to be shut down and put out of business. Outrageous. Apparently it is rather common as I now read other reviews!!!!!! read more

I call in advance to get a international driver's license. The lady who answers in a very rude manner doesn't even let me finish my question as soon as she hears "driver's permit" and tells me they only have a few left and tells me " you would need to come right now to get it". Now I work a block away from there so i'm there in less than 5 minutes. I walk in and this lady who's playing on her cell phone in the rudest manner tells me they are out of permits. She didn't even let me speak. I will definitely never ever go back here. I have no time to waste and what she did was very unprofessional and extremely rude. read more

This is a review for AAA Insurance for Northern California, not this specific office. I have been waiting for almost 6 hours for a tow truck with no status updates whatsoever. I have been calling the AAA number every hour to get a status update and each one said the truck would be here in an hour. Found out that there is only 1 tow truck for the whole Santa Clara area. I am so disappointed with the service today. It should not take this long to be helped in such a stressful situation. read more

We worked with Sunil, he was awesome. We are getting renters and car insurance for what we were just paying for car insurance with our old company. Sunil was professional, kind and considerate. Call them and ask for him! :) His level of service and knowledge is highly appreciated. read more

The service I got from Mary on my international driving permit and notary was amazing. Very kind and caring customer service even on a very busy end of day rush. read more

Mary is cool and copacetic in his customer service. He is fastidious in his effort in correctly checking everything out, with clear elucidation, as to what is going on with full transparency. Mary deserves a raise and/ or promotion for his amazing above and beyond customer experience. A+ 110/100!... Thank you! read more

I switched to AAA for both Auto and Homeowners insurance a couple of years ago mainly because the homeowners was much cheaper than other insurers I researched. I turned out that by having both insurances I ended up getting a great deal on my Auto insurance as well. I am paying a couple of hundred dollars less than all of the major insurers charge. I have only had one incident recently (a broken windshield) and is was very easy to get replaced and reimbursed. I would recommend to anyone and the bonus is that you get all of the benefits of being a AAA member. read more

I have been serviced by the Mountain View, CA branch of CSAA for at least 20 years. Every interaction I have had with them has been superb. My agent, Mark Jackson, is a truly superb agent. He is very responsible and responsive. He is very well-informed of CSAA insurance policies, and he has consistently helped me to "fine tune" my insurance needs from CSAA. Extreme praise to Mark. I recommend him most highly to anyone seeking a highly qualified, supportive, and responsive insurance agent. read more

I had a very experience being associated with AAA, and I really like my agent who is very polite and also just an email away to get information and solve your issue. I would like to give full rating to Bob (Bill Miller) who has really helped me to solve my issues and queries.I am mentioning his details in case any new person is looking forward for AAA quote :-) Bill Miller AAA California State Automobile Association Ph(650)623-3231 read more