Octavia McBride is an outstanding AAA insurance agent--thorough, thoughtful, and always willing to work with you. At the final stage of our loan process, after business hours on a Friday, we suddenly learned that one more insurance detail was needed. I was worried about the delay, but Octavia immediately reassured me and promised to help get it done that day. Her calm, caring response meant so much to us, and she followed through. I'm truly grateful for her dedication and highly recommend Octavia!. read more

Update (July 28, 2026): You can safely ignore Amy M.'s replies here and not bother emailing reviews@mwg.aaa.com - no one ever responds from there. May 22, 2026: I visited the Mountain View branch to make some changes to my car insurance policy, and it turned into my worst experience with AAA. The agent who assisted me struggled with a fairly straightforward request for over an hour and eventually started insisting that it couldn't be done and that it was impossible to figure out how it had been handled before. Their communication was also unprofessional - they never introduced themselves, used phrases like "I got you covered, brother", and tried to steer me away from the actual issue. A branch manager then got involved and said the change was possible but would require approval from another department. I was told they submitted the request and would follow up within 24-48 hours. No one ever followed up. In the end, I resolved everything through AAA's online chat in a matter of minutes, with no approvals needed - exactly as it had been done previously. Based on this experience, I can't recommend this branch. The staff came across as unprofessional and ineffective. read more

The good: they're very willing to accommodate needs and were able to reschedule me for an hour later when I needed to step out to make a call. The bad: the wait is about the same as the DMV. They only had one window open for about 75% of the time I was there. I had to step out and take my call at 3pm because I got there at 2:45pm and it was a 40 minute wait. The appointment I then had for 3pm meant that I didn't actually get called up until 3:30pm. Carve out a chunk of your day for anything you need to get done here. Nice people, just... took forever. read more

We needed our International Drivers licenses ASAP to go karting in Japan. Online says the turnaround time can be like 10 days-- but due to late planning we needed it within a couple days. We came on a Sat around 3pm to try and get the permit. Shout-out to Annie and Braden! They had us in and out of there within 20 min with our International driving permits in hand! Annie welcomed us and was so friendly. She helped us take a our passport style photos and helped us with the paperwork. She even let me retake my photo because I wasn't ready for the first take. Haha! You'll need: - Driver's License - AAA membership (for a discount) - credit card for the application fee and photo fee (You can bring 2 of your own passport style photos as well if you dont want to pay the photo fee). Braden processed our application after Annie helped us with the photos and filling out the application. He was also super friendly and nice. We might have been lucky and came in at a good time. Also, on Sat the parking is great as the other office in the bldg is closed. We highly recommend this office for your AAA needs! Thank you Annie, Braden, and AAA! read more

AAA Mountain View Branch - Outside - Insurance Near Me - Mountain View, California

Came in here to renew my registration and checked in at the front and was asked to sit down till they called my name. About 1 minute later I heard my name and went up to the desk. ID, AAA membership card, and registration info was requested and provided. She double checked my address and updated my records which made everything so seamless. The entire process was completed efficiently and quickly so I was in an out in flash. The services requested were completed and the value for saving time and getting my tags right away was a win. I will definitely come back to take advantage of this at this location. read more

Came into AAA to pay my bill; they had a room full of people waiting in the members services area, some hacking up a lung!! To avoid those people a sat in an area where people were not on top of each other! My punishment fo read more

Hello Amy M, I emailed you at reviews@mwg.aaa.com about my experience per your instructions, yesterday, 8/6/25. Waiting to hear your response from you. Thank you, kindly. Mia read more

I've always enjoyed coming here to renew my DMV registration for my vehicles. I'm always greeted with a smile at the welcome kiosk and I feel that it's well organized. There was a lady that just walked in their cluelessly and thought she can sneak by as she walked behind me, but I quickly told the rep at the kiosk that I entered before her and they quickly put her in her place. The folks behind the DMV renewal counter are always friendly and pleasant to work with. Being a member with AAA beats going to the DMV office to get a simple task done. read more

Just left in 30 minutes what I thought would take an hour and a half of issues. Amir was fantastic and fast. Saved me money and a headache. I have a concussion from an accident and he was so patient with me. Eased my anxiety. Thank you read more

Save yourself time and stress, skip the DMV and come to this AAA!! They made everything so so easy, especially Braden at member services. He is very informative and has helped us with so many things AND he keeps it simple and stress free, he's the best!! Also Mary who checks us in is just the sweetest! Come here to pay for your car registration, get new license plates in under 5 mins or transfer car title. Such a breeze compare to the DMV. Save yourself time and stress, skip the DMV and come to this AAA!! They made everything so so easy, especially Braden at member services. He is very informative and has helped us with so many things AND he keeps it simple and stress free, he's the best!! Also Mary who checks us in is just the sweetest! Come here to pay for your car registration, get new license plates in under 5 mins or transfer car title. Such a breeze compare to the DMV. read more

AAA Mountain View Branch - Member Services - Insurance Near Me - Mountain View, California

Went in to do a title transfer of a vehicle I purchased from out of state. I was told that I had to go get my 1964 Dodge Polara smogged. They wouldn't help me because they don't understand (and don't want to understand) California smog exemptions. No one can get a car smog checked if that car NEVER HAD EMISSION CONTROLS. They didn't care. Wouldn't help me. Told me to come back when I had a certificate from a smog station. DO NOT GO HERE FOR DMV SERVICES. read more

Love that AAA provides DMV services. I'm always surprised and happy with the amount of time I save when coming here instead of going to the DMV. The Mountain View AAA is great. You'll be in and out in no time. Customer service is good read more

Clean Friendly Quick! Been here multiple times in the last few weeks for a new used car I recently purchased. There greeting and waiting areas are clean, have shields and are spaced out for social distancing. The staff is friendly and helpful and am usually helped right away. They work with the DMV so they can print out you registration and give you your sticker right away instead of having to wait for it in the mail. They can also help you with title transfers and other DMV related things so you can avoid having to deal with that. Thankfully they have made it super easy and saved me a lot of time already I'm super glad to be an AAA member. read more

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I would give the personnel a 5 star rating. But, because of the ridiculous looooooooong telephone information, blah, blah, blah, they get 3 stars. read more

I walked in, and was immediately greeted by a very nice employee who got me set up immediately for exactly what I needed. I knew going to AAA was going to be a good experience, but damn, it was 10x better . I was able to get in and out so quickly with exactly what I needed. 10/10 on every aspect ! read more

The best membership you will ever own! Today I was able to stop into AAA Mountain View and immediately walk-up to the DMV desk get my smog paid and stickers in 10 minutes with Gabriel. I then stopped by my agent Octavia's desk where she was able to give me updates on my current policies and services I have with AAA. I am a long-time member, and the Mountain View office is excellent!! 5-star service by both!! read more

Friendly, fast & excellent service! I'm reviewing the DMV services and office staff but I'll start by saying I'm coming back to AAA for battery jumping/towing. After using my insurance's towing/battery jumping services for 2 years, I realized I needed to get back to AAA - I like my insurance agency but not the auto services. What I didn't realize about AAA -- their DMV services are amazing. Super fast and easy way to title/register your car with informative, friendly & helpful staff. 60 second wait to get help vs. DMV lines. This in itself is worth the AAA membership. On top of that, better jump/tow services, discounts from hotels and other travel arrangers. Best money I've spent this year was getting back to AAA. read more

I had to replace my registration card, and I decided to try AAA rather than go to the DMV. Best decision I've made this week! The whole process took less than 10 minutes. read more

I come here for all DMV related items including getting my international drivers permit for traveling abroad. Employees here are super helpful and patient. I haven't used the membership for towing at all but all these other services they provide. read more

Never in my life would I have thought going to deal with DMV things would be breeze, always expect long waits and headaches. I've always done things at the DMV and despite having all paperwork together, it's always been one thing or another (or a card reader going out so I'm scrambling to find cash). I was greatly surprised and so glad I got AAA membership (and seriously considering the insurance now) to be able to utilize the DMV desk. There was the fear of complications and such buying a used car from a private party, but the agent was super informative and gave me the full rundown. I really appreciated how personable he was as I couldn't believe it was just so simple as signing and paying. Honestly I felt bad that I asked if everything was set and done 3 times before believing the agent because it was too easy. Due to social distancing, everything was labeled for where people can line up inside (limited) and I saw that the door handles for the front were constantly wiped down. It is nice and I do really appreciate how pleasant the employees are in these times of uncertainty, despite protocols for safety and such. Final Thoughts: This gives me renewed hope that not all DMV and 'adulting' things are terrible and a horrible inconvenience. So worth to get the AAA membership at the very least. read more

They are great, i visited today and my agent rosa is a great help, and the front desk and the dmv for car registration is fast

Went in today to get more information on AAA membership, auto insurance, and renter's insurance. The facility itself practiced social distancing and I felt safe interacting with the employees at this branch. I would recommend Jeffrey Alapar for anyone looking for incredible attention to detail and providing honest advice. This was my first time shopping for insurance, and Jeffrey was very patient and answered all my questions and was very helpful in selecting plans. He was very informative, and it was evident that he loved his job and genuinely wanted to help me select the right plan for me. I walked out today knowing that I selected the right plans for my needs and having all my questions answered and fully understood. Jeffrey made sure to let me know that if any questions did arise, I had no reason not to reach out and that he would be more than happy to help me. FYI - due to shelter in place, Saturday hours are from 10am-2pm. read more

Went there for an International Driving Permit. Got it done quickly. The facility is pretty big, clean and people are helpful. There was no wait for me. read more

If you haven't joined AAA do it now. It's worth it just to dodge the lines at the DMV! They can do registration, handicap placards, and many other things (Not driver's licenses, I think) There's rarely a line, and when there is, it's fast I think they are great. read more

My name is Christina. I had visited the AAA Mountain View branch to have my car seat inspections placed in my vehicle properly. To ensure safety driving of when my kids children are back at home in my care for traveling to places. I had priorly had a Honda Oddysey silver color. I had gotten into a car collision, and had recently purchased another Honda Oddysey Tan/ Brown color. I have not yet had my children with me yet in vehicle during this time since they had been placed in the care of the other parent dad. The car seat inspector had been so throughly detailed on making ensure that it was placed in correctly and safely. - Christina read more

Definitely an easy spot to go to if you need DMV services. I've only come here for vehicle registration renewals but both times it has been super easy. I came during COVID and everyone is taking protocols seriously and both times it was only a 5-10 minute wait in line. As opposed to the DMV...we all know that circus. If you're looking for a fast, efficient, and safe spot to come for some basic DMV services then this is the spot to come. Nothing stood out as amazing but nothing stood out as horrible either. Note: they do have a surcharge of 1.7% or something for using a credit card but if you use a debit card (or cash or check) then they won't charge you the fee. read more

Was given misleading information about out of state registration for a vehicle transfer. I called the day before to ensure I have all the required documents and even took off work early to be there before their 4:30pm cut off time. I arrive to AAA, greeted and when I told the clerk "I am registering my car from out of state." The lady reviewed my pink slip and said "we don't do dealer to dealer transactions." - one, I'm not a dealer and two, there was nothing special that needed to be done for the process as I later found out when I had to go to a DMV to register my car. Bottom line is, if you're going to offer services of registering out of state vehicles, make sure it's not a dealer to dealer transaction before assuming and or get double confirmation as this lead me to losing money from taking off work two times for registration. read more

Needs to offer appointments. Most everything is done over the phone these days. Tried to take care of some DMV renewals and line was 20+ minutes? Maybe AAA should offer appointments like the DMV (which actually have worked surprisingly well the past few years). read more

Was a member for a good number of years. Good location. Very helpful staff. Worked fast and was easy. Highly recommend them.

I've come in here several times -- for example, for passport photos and for an international driver's license -- and each time, I am amazed at how quickly I am in and out. Under 15 minutes for photos earlier this week, walking in. This branch is efficient, well managed, and at the same time, quite friendly. What a treasure! read more

Would you pay $85 to save 4 hours waiting in line? How about 8 hours of waiting in line? Now my ex is a cheapskate, and doesn't want to pay the $85 annual family membership for AAA, and even gets AAA maps from me. Yes, you have your cell phone GPS, but using it is very data intensive -once used 200 megabytes of data on a 40 minute GPS guidance in the car. When you buy a used vehicle from a private party, you need to get a new title to the vehicle. And if you lose the title to a vehicle, you need to file paperwork to obtain a duplicate title, before it can be sold. Both require visiting the DMV. Now visiting the DMV can be a day long affair, even if you can make an appointment. However you must submit the paperwork with a new title to a vehicle within days of the sale, too short a time to make an appointment in advance. Twice in the last couple of months I had to get a new title for a vehicle. First I had to get a duplicate title before selling my 1998 Honda Civic. Went to the DMV in Santa Clara, and not only was the parking lot full, but there were literally hundreds of people in line, stretching out the door. The second time was today, when I got a barely used Honda Fit that had been in a low speed accident with frontal body, hood and windshield damage, all fixed good as new, at a bargain price, from a fellow Yelper, no less. Went to the Santa Teresa DMV near Bernal Road on a Monday afternoon. Even here in the boondocks of southern San Jose, the parking lot was full, and dozens of people in line, again stretching out the door. Got to bring a book to read, and have someone save your place in line, when going to the bathroom, if you are going to have to stand in line for hours, even in the middle of a weekday. You cannot do the title update online, but must visit a DMV in person, so that they can compare your driver license id and picture with the name of the new owner on the title transfer . They want to see your face in your driver license picture, the one taken a decade ago when you had a facial pimple problem! Me, both times I went to AAA Mountain View. Tight parking, as the parking lot across the street has been razed, and the area dug up by the city of MV. And the 30 odd vehicle parking lot is shared with a medical facility in the same building, along with an adjacent auto repair shop and businesses. Drove in one way, and had to back up my new stick shift Honda into reverse. Tough to do, as they don't want you going from 4th gear into reverse, instead of 4th gear into 6th gear, so you need to shift and then push in on the stick when reversing, all with your left foot on the clutch. Meanwhile the line of cars trying to exit, was getting longer, with my car blocking the way. Nobody honked the horn, after they saw that I was Driving while Asian! After an eternity, finally got the car in reverse. Walked in the front door, and there was no line, just two receptionists doing title upgrades. Had the proper forms, showed my AAA membership card, and paid the 9.25% state and county tax on vehicle purchase transactions., using my credit card. On a $10,000 purchase, that's $925 in taxes! Saved myself hours of waiting in line. Something to think about next time you are standing in line in those high heels at the DMV! read more

No stars if I could I came in to get help for a title change the guy at the dmv side refused to help. So I want home got some information online from the dmv to help the process with a better understanding and he still refused to help me with my applications for duplicate title saying I needed to go to the dmv. So why the fuck did he he assist the guy after me. That was transferring there title. It's the same form it's literally on the same form. But it's how willing he was to help him that made me feel highly uncomfortable and unwelcome. Sorry but I'll take my business somewhere else. I now use Geico but still have aaa roadside assistance which actually works compared to their in-house bullshit read more

AAA Mountain View Branch - Insurance Near Me - Mountain View, California

Clean, convenient alternative to the DMV for almost any car registration needs! No lines, quick service, friendly and professional, even if you don't have their insurance, but just AAA membership! read more

I already have AAA auto insurance and I was shopping around for home + flood insurance. I received a phone call from Rosa Rodriguez from this office and I am blown away with her service from day 1. Since I just got into contract with my home, I needed flood insurance and fast. Rosa was so helpful and patient with me when going over the different options of home insurance deductibles and features for property damages. Once she explained those very thoroughly, she went over the flood insurance which I think many would agree, can be complicated as hell. The thing that I appreciate the most about Rosa is her sense of urgency when the mortgage company is asking for this and that and all pages of declarations, etc. She was very understanding and made sure that we were all aligned when requesting information and making sure everything was complete. As you may already know, buying a house can be stressful, but Rosa was able to answer all of my questions in such a speedy way and she even worked late in the evening to get all the payments processed for the next day. I am extremely pleased with her service and would definitely recommend going to Rosa for all policies even if you are a new or existing customer. She followed through and was very accommodating with the changes being made daily. Insurance agents don't always get the best reputation, but Rosa is an exception and I am so glad that I got her as my agent! read more

Made a DMV-related appointment for 9am (the time they open) and was in and out in less than five minutes. They're so fast, friendly, and knowledgeable--I don't know why anyone with a AAA membership would ever go to the actual DMV. read more

The website could be improved. Went to pay my insurance premium, but without my policy number I couldn't pay. Does anyone have their policy number memorized? Terrible design. Get a new web designer... read more

AAA Mountain View Branch - Please hire a better web designer. Who has their policy number memorized??!! - Insurance Near Me - Mountain View, California

Jeffrey J. Alapar is amazing at doing his job! I am beyond satisfied with the high level quality of services that received today! I was not sure at first that I would be able to afford my policy so I was a bit worried. After talking to Jeffrey he was able to find the perfect policy for my personal situation. I was embarrassed to let him know about my situation but Jeffrey made me super comfortable to express myself. I will definitely recommend AAA INSURANCE to friends and family! Thank you Jeffrey for everything. You are a true Angel. read more

Hello everyone, I went to AAA yesterday and met with Henry Wong. He was professional and on the ball. My other great agent Andrea wasn't there but also helped me on what to do via email. Henry was great and want him to get the recognition he deserves for a great service and efficient and answered all my questions. Thank you Henry! Eleni read more

Joined their membership solely because I needed registration for my vehicle and they have DMV service here, so yeah if you are like me who is one of those people who hate going to the DMVs, you will find this skipping the line at DMV perk alone is worth the membership price. The basic one is $56 a year, if you set up autopay you get a one time $10 off discount. read more

AAA Mountain View Branch - Skip the line at DMV - Insurance Near Me - Mountain View, California

I had a very complicated out-of-state vehicle transfer involving my deceased father's car and a mistake that was made with the title right before he died. We had been to the DMV 3x trying to figure it out and have the car transferred to my daughter as he had wished, and every time we went they rejected it and told her she needed to get more and different documents. The AAA staff, especially Malik, were so friendly and professional and told us exactly what documents we needed. We got them and were finally able to transfer the car. I also sold a car and did the final transaction here. And my husband has had a good experience getting an International Driving License. Appointment times have been convenient and wait times have been minimal. It was my dad who originally told me to sign up for AAA in the first place, and now I'm a customer for life! read more