Knowledgeable and helpful. They always are ready to explain their chairs and other mobility aids.read more

Joe was very helpful! Wonderful experience my grandma is very happy. We were able to test drive…read moremany different options and made a purchase same day.

My Mom stopped in and asked Jeff Serene for help replacing the batteries on her mobility scooter,…read morebecause she couldn't open the battery case. Jeff went above and beyond, removing the casing, and installing the batteries (that she had bought elsewhere). He even recycled the old batteries. Excellent service for someone who wasn't even a client. She would highly recommend them for anyone looking for a company that cares about customer service.

Maybe he should do his homework on mobility scooters. He said my scooter was not a mobility scooter…read moreyet when I flew TSA identified it as one

My initial visit to buy a wheelchair went well. A helpful man showed me my options, I made my…read morechoice. He said there was a 7 day return policy and kindly helped me out to my vehicle, was very heavy to get in my van. Used the chair about 15 minutes in my home, but the right wheel kept catching. I thought it was the loose brake catching, and the front wheel was maybe stiff. I stopped using it because when it would catch it would then swivel the chair to the right bruising up the inside of my right arm. I called the next day to see if someone would be in the store that could fix the chair. I was told yes so went to the store, not even 24 hours since the purchase. The woman in the store was able to tighten the loose brake but when I sat in it, the wheel still had the stop catch, that then caused the chair to swivel to the right, more bruising of my arm. The woman sat in the chair and attempted to try and feel what I was talking about. I will say her height and weight was much less than me, she said it didn't happen when she used it, she felt nothing wrong. I didn't negate her experience, instead I sat in the chair and tried again, and the wheel caught. As I tried to explain the issue again, the options she gave me were to try some WD40 on the wheels, she showed me where to put it, and had also said I could bring it back on Saturday as someone else would be there that could maybe fix it. She watched me use the chair and as I said there, that's when it catches, she kept talking over me to say the wheel was turning. And as I tried to explain but if I'm going straight,the front wheels should be too, and when the big right wheel catches, yet the left wheel keeps going, it will turn the chair to the right, also affecting my right arm. My injuries are my left leg, and the chair turning to the right runs the risk of also affecting my leg, as at home I don't use the leg rests. But I was not able to say most of that, because she kept talking over me and saying what she saw was the front wheel turning. Yes, but that was due to the odd catch and stop of the right wheel, of course it will turn the little wheel. Her words then were 'well I'm not going to say somethings wrong that I don't see' so completely dismissing what I was trying to explain. She wanted to be right instead of listening to me. I wanted her to understand what I was feeling, not negate my experience. The website states "The vision of Copper Star is to offer a central location with the largest showroom in the state so the entire Copper Star team can provide a place where individuals of all ages can feel comfortable, be heard, and walk away knowing they are welcomed." I wasn't listened to, she talked over me. It was frustrating as the wheelchair user, to be told what she saw, versus an understanding from her of what I was experiencing. I said I'd like to return it. She said 25% restock fee. So the nice guy from the day before didn't tell me about the restock fee. But honestly I didn't expect to have to return it. It hadn't been used, it was perfectly fine, no damage etc. She then continued at one point to say everyone puts the rules in the back of the receipt, Walmart, Best Buy, they put the rules in their receipts... this line of her speaking to me had nothing to do with my wanting the refund and saying the guy yesterday didn't mention it. Also you get the receipt after you pay, so her point? I don't know. It felt like she wanted to have the last word and frankly, I've never had Walmart charge a restocking fee, it made no sense. She said she wasn't arguing with me but she was. It's unfortunate for the company that they have someone more interested in being right and having the last word, rather than validating and listening to the customer. A simple I'm sorry the chair doesn't feel right for you, and say since she wasn't sure what the issue was, she wasn't able to fix it, would have been actual customer service. And also listen and acknowledge what I had to say would have helped me feel heard, I would have left without feeling patronized and talked down to. To purchase a chair, get it home and it's faulty, bring it back the next day and be made to feel what the chair was doing wasn't actually happening, wasn't a great experience. And the business gets a free $142.99 for my trouble. But I'd rather pay the fee than have a chair that doesn't work properly, especially as the woman didn't instill trust in me that it would be fixed if I brought it back on Saturday. Time to try a different company.

Had an issue with a rented scooter, but they apologized and offered a full refund. Would try them…read moreagain when needed. Only issue, they don't accept United Healthcare insurance for supplies?

Don't go here to buy moblity scooter I paid 2k cash and my…read moreexperience has not been good The scooter i bought has not worked correctly and I can't get them to fix it under my warranty. I keep getting the run around and that's when I can get someone to answer the phone Turn around and go somewhere else!!

ExI am home bound and not able to go into store to try out a new Jazzy Elite scooter as I have an…read moreolder model that is wearing out. A sales representative came to my home to assess what would best meet my needs . He said they would need to order a new Jazzy. Before it arrived, Laura called for payment. After I tried the new one out it did not fit my body. Footrest too low and arm rest not long enough. I looked at receipt and saw no refunds or exchanges which I wasn't told before ordered. Called the store to try to refund but they wouldn't accommodate. Poor communication Now I am stuck with a new $3000 chair I can't use.

Laura worked with me in meeting my special needs for a scooter. She went out of her way to help…read more Previous review about communication needs to be rescinded with the exception of telling me about return policy before I paid

Talk about customer service---Laura and Eric went above and beyond for us. We purchased a Golden…read moreMobility Scooter from Freedom Mobility Solutions but it didn't end there. They helped us with a trailer installation and taught me how to use it. We highly recommend this company if you're looking for a scooter, wheelchair, etc.

We went into SW Medical with the intention of buying a new wheelchair because the one we were using…read morewas over 5 years old and had many issues. The service manager said he thought we didn't need a new chair because he could fix all the issues we were dealing with and they could do it on the spot if we wanted to wait. We did and he was right! The old chair is now just as good as it ever was. A big thanks to everyone there who were all so kind to offer help.

Will call Monday with measurements to complete my order/process. A woman provided support…read more Pleasant, sincere. Knowledgeable. Neat. Organized, gave a heads up on fee. I trust this is going to be good bc she could have guessed and didn't. Wanted exact numbers and that it will take about a week to receive this specific order. Id definitely recommend this business.

Chris and his wife are friendly and knowledgeable. We came…read morehere to get a rollator for my Mother-In-Law. They have a good selection and are able to make small brake adjustments as well. The showroom is packed with so many durable medical supplies as well. Extremely friendly and helpful service. Thank you.

These are caring and very proficient people running this company. They had emergency equipment…read moredelivered to my house, super fast! I wish more companies had their work ethic. They are Great! They care!

Super helpful people with great rental prices on wheelchairs. Kind and informed. Great business.read more

My rating is for mobility scooter service & accessories…read more Located in the NE corner of Greenfield and Main between the Fry's Gasoline Station and Dollar Tree. Parking Plenty of private parking. Store Full service mobility store with large inventory from mobility scooters, high end joystick Powered E-Chairs. Full service repairs on-site. Service We've used SW Mobility in Mesa for battery replacement and accessories for a couple of years. Earl is a wonderful guy and extremely helpful. Can't go wrong with SW Mobility!