I chose to visit, Serene Mobility based on the positive 5 star Yelp rating…read more I was not disappointed. I met with Jeff, the owner. I am in the market to buy a newer car. I wanted to see what SUV would meet the clearance to add an interior lift before I buy a SUV. Jeff spent a great deal of time, with me to research what SUV's that would meet the specifications to install a motorized interior lift. He saved me from making a big mistake. I had my heart set on buying a SUV. He was knowledgeable and with his expertise, he let me know I could not buy a newer SUV, because, the SUV's don't have the interior clearance to accommodate an interior lift. With his superior knowledge base, he suggested that I would need to buy a Honda Odyssey, a Toyota Sienna, or a Chrysler Pacifica. He was professional and answered all of my questions. He did not rush me in and out. I would highly recommend, that if you have any needs for mobility scooters, lifts etc, make your choice, Serene Mobility. You won't be disappointed.

My Mom stopped in and asked Jeff Serene for help replacing the batteries on her mobility scooter,…read morebecause she couldn't open the battery case. Jeff went above and beyond, removing the casing, and installing the batteries (that she had bought elsewhere). He even recycled the old batteries. Excellent service for someone who wasn't even a client. She would highly recommend them for anyone looking for a company that cares about customer service.

I went into the store looking for a specific kane. I was greeted with a big smile and found the…read moreKane I was looking for at an affordable price!

10/10 would recommend!!! They have the most affordable prices on all medical products. Very down to…read moreearth, friendly and knowledgeable people. They speak English and Spanish. I will definitely be coming back in the future!!! ¡¡¡10/10 lo recomendaría!!! Tienen los precios más asequibles en todos los productos médicos. Gente con los pies en la tierra, amable y conocedora. Hablan inglés y español. ¡¡¡Definitivamente volveré en el futuro!!!

Horrible customer service, when I asked if I could buy a electric wheelchair from them out of my…read morepocket, they told them that I couldn't buy one, but I would have to go through my insurance. This is specifically designed to soak your insurance and put more money in their pocket. They don't give a crap about the customer.

I was at my wits end trying to get my scooter repaired. I'm not really sure how I found Rider…read moreMobility, but after many google searches I found it on yelp. I took a chance and drove to the business and I was greeted with a friendly smile (Karin). She told me that they primarily repair electric wheel chairs but she would take a look at my scooter. She saw the defeated look on my face and suggested that I drive around back and the tech (John) would take a look. After helping me unload it, he assured me that he could repair it. It was repaired before the end of business the same day. I was elated when I got the call and I was not charged for what they said was a minor repair. When I picked it up I was again greeted by friendly hellos from the staff and Eric helped me load it in my truck. I'm glad that there are kind people in the world that do great work. I'm a customer for life and I highly recommend this repair shop for mobility repairs!

Knowledgeable and helpful. They always are ready to explain their chairs and other mobility aids.read more

Joe was very helpful! Wonderful experience my grandma is very happy. We were able to test drive…read moremany different options and made a purchase same day.

My initial visit to buy a wheelchair went well. A helpful man showed me my options, I made my…read morechoice. He said there was a 7 day return policy and kindly helped me out to my vehicle, was very heavy to get in my van. Used the chair about 15 minutes in my home, but the right wheel kept catching. I thought it was the loose brake catching, and the front wheel was maybe stiff. I stopped using it because when it would catch it would then swivel the chair to the right bruising up the inside of my right arm. I called the next day to see if someone would be in the store that could fix the chair. I was told yes so went to the store, not even 24 hours since the purchase. The woman in the store was able to tighten the loose brake but when I sat in it, the wheel still had the stop catch, that then caused the chair to swivel to the right, more bruising of my arm. The woman sat in the chair and attempted to try and feel what I was talking about. I will say her height and weight was much less than me, she said it didn't happen when she used it, she felt nothing wrong. I didn't negate her experience, instead I sat in the chair and tried again, and the wheel caught. As I tried to explain the issue again, the options she gave me were to try some WD40 on the wheels, she showed me where to put it, and had also said I could bring it back on Saturday as someone else would be there that could maybe fix it. She watched me use the chair and as I said there, that's when it catches, she kept talking over me to say the wheel was turning. And as I tried to explain but if I'm going straight,the front wheels should be too, and when the big right wheel catches, yet the left wheel keeps going, it will turn the chair to the right, also affecting my right arm. My injuries are my left leg, and the chair turning to the right runs the risk of also affecting my leg, as at home I don't use the leg rests. But I was not able to say most of that, because she kept talking over me and saying what she saw was the front wheel turning. Yes, but that was due to the odd catch and stop of the right wheel, of course it will turn the little wheel. Her words then were 'well I'm not going to say somethings wrong that I don't see' so completely dismissing what I was trying to explain. She wanted to be right instead of listening to me. I wanted her to understand what I was feeling, not negate my experience. The website states "The vision of Copper Star is to offer a central location with the largest showroom in the state so the entire Copper Star team can provide a place where individuals of all ages can feel comfortable, be heard, and walk away knowing they are welcomed." I wasn't listened to, she talked over me. It was frustrating as the wheelchair user, to be told what she saw, versus an understanding from her of what I was experiencing. I said I'd like to return it. She said 25% restock fee. So the nice guy from the day before didn't tell me about the restock fee. But honestly I didn't expect to have to return it. It hadn't been used, it was perfectly fine, no damage etc. She then continued at one point to say everyone puts the rules in the back of the receipt, Walmart, Best Buy, they put the rules in their receipts... this line of her speaking to me had nothing to do with my wanting the refund and saying the guy yesterday didn't mention it. Also you get the receipt after you pay, so her point? I don't know. It felt like she wanted to have the last word and frankly, I've never had Walmart charge a restocking fee, it made no sense. She said she wasn't arguing with me but she was. It's unfortunate for the company that they have someone more interested in being right and having the last word, rather than validating and listening to the customer. A simple I'm sorry the chair doesn't feel right for you, and say since she wasn't sure what the issue was, she wasn't able to fix it, would have been actual customer service. And also listen and acknowledge what I had to say would have helped me feel heard, I would have left without feeling patronized and talked down to. To purchase a chair, get it home and it's faulty, bring it back the next day and be made to feel what the chair was doing wasn't actually happening, wasn't a great experience. And the business gets a free $142.99 for my trouble. But I'd rather pay the fee than have a chair that doesn't work properly, especially as the woman didn't instill trust in me that it would be fixed if I brought it back on Saturday. Time to try a different company.

Had an issue with a rented scooter, but they apologized and offered a full refund. Would try them…read moreagain when needed. Only issue, they don't accept United Healthcare insurance for supplies?

Jennifer was very helpful. Selection was adequate. Prices are a little high but, worth paying more…read morefor the personal experience. The store is large and very well supplied with a myriad of product. I would recommend Az Medium Quip!!

This store is amazing! I went with my family member to purchase a bed and worked with their…read moreemployee named Marjorie. She was extremely knowledgeable and went above and beyond our expectations. What a great gal with a lot of knowledge. Thank you for making it so easy. I highly recommend if you need any medical equipment that you visit this Goodyear store.

Super helpful and responsive! Has a couple hiccups but everything was dealt with quickly!…read moreThank you!

Just rented an electric scooter on the same day I needed it. They responded so quickly and…read moredelivered it to me. There delivery man was super nice and taught me how to use it and break it down so it fit in the trunk.

We needed a scooter for my 94 yr old mother. Frank brought 4 scooters to her senior living, let…read moreher try them and spent time teaching her how to use it. We couldn't have done it without him since we live in California. Customer service is amazing!

Chris Frank was awesome to work with for our dad's scooter. His communication was excellent. My…read moresiblings and I worked with him out of state by phone and text from 2 different states. He had great recommendations and suggestions. He went out of his way to bring 3 different scooters to my dad to try out.

Chris and his wife are friendly and knowledgeable. We came…read morehere to get a rollator for my Mother-In-Law. They have a good selection and are able to make small brake adjustments as well. The showroom is packed with so many durable medical supplies as well. Extremely friendly and helpful service. Thank you.

From the owner: We are a family owned and operated business here in Sun City West, Arizona that offers Durable…read moreMedical Equipment (DME) Sales, Rental, Service and Repair. DME is medical equipment that aids in a better quality of living. Items under the DME umbrella include: in-home Hospital Beds, Patient Lift Systems, Lift Chairs, Power Mobility Scooters, Power Mobility Wheelchairs, Cold Therapy Machines, Knee Scooters, Walkers, Canes, Wound Care, Orthotics, etc. We are THE original trusted source for quality medical equipment in the neighborhood. Please don't be fooled by other medical supply stores who offer "discount" equipment originated from Amazon Return Centers and Auction Houses. We are an Authorized Sales & Service Center for high quality Manufacturers. All of our equipment is purchased directly from the Manufacturer or Distributor registered with the FDA. "Discount" Durable Medical Equipment is dangerous and usually has no warranty. Thank you so much to the Community of Sun City West! The Haas Family will always be your Durable Medical Equipment Executives.