Great customer care. Highly recommend! Everyone at the company was so helpful and they always found…read morea way to come up with solutions.

Affordable Insurance Solutions is such an easy company to work with. The people there are really…read morenice and got back to me so quickly! I would recommend this company for all your insurance needs. They're the best, I'm a satisfied client!

I couldn't be happier with my insurance or the amazing customer service I have received from the…read moreJablonski Insurance Agency. From renting, to owning houses, to cars and even financial advice, they've always been available to help at a moments notice and are a wealth of information. I even got almost $300 back recently as a reward for good driving. I can't recommend them enough. Plus, the Jablonski family are some of the nicest people you will ever meet.

This agency appears to be firing customers en mass over made up or negligible items. I was a…read morecustomer for over 30 years and just had my homeowners policy canceled without notice over a list of vaguely defined items. No one in the office could direct me as to what specifically needed to be done. There are a lot of other insurance options. Hopefully this agency's business practices will put them out of business. I recommend avoiding this office unless you also want to find out the hard way like I did about their poor customer "service".

Jen is amazing. She help update all my policies, left felling every thing is taken care of. She…read moremade sure to see if that I was qualified for any other discounts. She was very meticulous and thorough. I can't stress enough to have life policies as well to make sure your Family taken care of. Everyone in the office is very friendly, so excited to be with a great individuals that care. Jen made sure to make notations in my file in case that I have a call up and and she is not there that every ounce in the office knows what we went over. Thank you again so much much appreciated. Great job.

After almost 7 years of being with this office our prices did not decrease but rather increased. It…read moreseemed like we were always going in for some overcharge or mistake on our policy. Every time we went in Josh was never in the office. We also noticed a high turnover rate so we didn't feel like we could build a relationship with the staff. Additionally, his staff in the past and currently have been extremely rude and dismissive on top of lacking a level of expertise that we would hope to receive after being with an office for over 6 years. insurance is complicated and agents need to be prepared to handle lengthy and complex conversations, none of the present staff have shown us they can do that. We are so sad that we have to write this review but we have had such bad experiences in this office that no one should have to deal with.

Josh was amazing in helping me set up auto and home owners insurance! I highly recommend Josh…read moreGourley State Farm.

just no. Gave me the only insurance I didn't want. Never once heard from them after that.read more

I have used this business for a few years but. My agent there is always trying to find the best…read moreplan for me each year to have the best benefits and coverage according to my current needs. Kay always does a great job for both my husband and myself! She is not only professional but friendly!

Go somewhere else. I REPEAT, GO SOMEWHERE ELSE…read more I can only think of two reviews that I have ever posted that have been negative. One was an extremely dirty sushi restaurant and another was a shady used car dealership. It's a bummer, but here in number three. I have been with Allstate since 1985 and with Rich Ruhl Insurance since he took over the Eugene office in the early 90's. For many years, I felt that I received good service. His staff has always been super friendly and it seemed like they tried to figure out ways to save me money. As time passed, my wife and I moved to Portland and accumulated a few additional rental properties along with the usual cars, boats, motorcycles, RV's, and at the same time always maintained an umbrella policy. I felt that the number of policies I carried with him helped a bit as to my level of service. However, in the past four or five years, I've started to sense that Rich and the folks in the office were not always telling me everything I needed to know or what else I could do to save a dollar or two. I also sensed that the office was growing rapidly causing them to rush and not pay attention to detail. It seemed like I had to keep asking more and more questions to get answers and I started to feel like I was not getting a complete answer. I come to find out that I wasn't. I have several examples, but two of the glaring ones are: 1) Insurance Scores: This one is HUGE. Each and EVERY TIME that I spoke to Rich or his staff, I would ask them if there is anything else that we can do to save a little. Almost always, the answer was "No, everything looks good." After speaking with two other Allstate agents in two different offices, I come to find out that Rich's office had not checked my insurance score in over 10 years. As someone who does not understand the nuances of insurance, I had no idea that this was something they should do nor did I understand its significant. With one click of a button (and a little processing time), my new Allstate agent lowered my car insurance by $344 a year. Let me repeat that, I SAVED $344 a year. That is huge in my book. I also found out that there is no harm/no foul when they re-check it. That is, even if your insurance score goes down it won't effect the rate. So essentially there is no reason not to periodically check it. But here is the real problem. When I mentioned this to Rich, he first stated, among other things, that updating these is just something he wouldn't normally think of doing. He actually said that several times during our conversation. Later in the day, after he realized that I had done my research and that he shouldn't have said that, he back paddled and shot me an email stating that not only is checking insurance scores one of the top three ways to save money but that his staff had mentioned it to me but I had refused to have it done. Wow. That blew me away. He tried to blame me, the client. Great example of good customer service. He had just admitted to me on the phone (which of course he will now deny) that re-checking the score is something "I wouldn't normally bring up." And in fact, he didn't during the many conversations I've had with him. And if you think about it, it makes no sense whatsoever. Why in the world would I or any client for that matter, if given all the facts, refuse to have a score updated if it would not harm them regardless of the result. His usual response that "everything looks fine" shows, at the very least, a complete lack of care for one of his first and oldest clients, and at the worst, seriously questionable insurance practices. Here is info on the importance of insurance scores. http://www.insurancescored.com/ 2) Homeowner/Rental Deductibles: Because of the insurance score issue, I started to do some online research I quickly discovered that, unless you are really cash strapped, most agents will recommend $1,000 home and rental deductible, not $500. This is because it is not recommended to make a claim for less than that amount. When I spoke to other agents with other companies, without exception, they all agreed. Rich had one of my properties at $1000 but had two other ones at $500. Now I suppose that you could say that this was my fault because I didn't notice the discrepancies. But even If I had, I wouldn't have understood that $500 was too low for me. Isn't that why we have agents . . . to notice these differences and then talk to their clients about them? Here is some info on deductibles and other ways to save money. https://publications.usa.gov/epublications/12ways/12ways.htm Bottom line, I saved approximately $411 a year by switching Allstate agents, not companies, BUT AGENTS. He just can't be trusted when it comes to making sure you're getting exactly what you need and at the best rates. If you'd like more detail, feel free to message me on FB with your phone number and I'll be happy to get back to you. John Poulson, Portland

Rich was awesome, was very helpful with my needs on getting flood insurance for my new house.read more

The owner was great to me! He was so nice and made the process of switching insurances so easy. He…read morefound me a better deal with better coverage. I will be switching all of my insurance over to them.

This man is a crook. He screwed me. I went in there the day before my policy was going to renew to…read moresee if they could get me a better price. He couldn't. So I told him no thanks I can't pay that much again I already have a lower quote. And somehow he took that to mean let it renew because when the 5th rolled around I got charged again because he let it renew even though i was pretty clear about not wanting to renew. So I call on the fifth they say they will cancel it and refund my money less the cost of 5 days of coverage even though I told them on the 31st I didn't want to pay that much. It's been 2 days and I haven't been refunded. Now he told me progressive has to refund the money and progressive told me to take it up with the agent. I'm pissed and I'm going to do all I can to make sure nobody does business with this company.

They did my grandmother's 2024 taxes. She paid them of course and wrote the check to pay the…read morefederal taxes and it was sent. Deep into 2025 we got notice that the taxes were never filed. Had to go back and sign them so they could get sent. Then she gets a letter from the state saying she hadn't paid the quarterly taxes and had $700 in penalties and interest. Liberty had forgotten to give her the form to have her fill out to pay them. So we say that's their fault they should have to pay. Owners is out of town. Don't hear back for weeks. Another letter from the state, more interest. Get a call that the owner is writing a check for the interest and will send it to her but they're going to notify the state that it was their mistake to get penalties waved. That was weeks ago, still no check has arrived and no idea if they've written the letter. Save yourself the hassle and the time talking to lawyers. This is ridiculous. Go somewhere else.

Tom and Cynthia are more than business owners. They treat their staff and clients like family. This…read morehas to be the number one feeling for trust when dealing with something so personal. I will ALWAYS recommend your LOCAL OREGON TAX EXPERTS at LIberty Tax over all others.