I had a good overall experience. Called yesterday to check up on my delivery, noticed there was a delay. The person who answered the phone was very nice, checked on the PRO number for me and put me on hold to get a live status. The package was scheduled for delivery that day (I called around noon) but since it arrived to them after their delivery truck left for runs she said it would be the next day. She coordinated a timeframe with me, to make sure I was available (signed / insured package). Gave the instructions to the driver, and reconfirmed with me later that evening. My delivery was a bit early and arrived in good condition. The way it was stacked inside the truck was a bit haphazard but not awful. Driver was patient as I opened and inspected the item before signing for it. This took about 20 minutes. All in all, I'm satisfied with them and the few folks I spoke with. read more

AAA Cooper Transportation - Box arrived in good condition, no major rips, cuts or dents. - Shipping Centers Near Me - Bensenville, Illinois

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Item picked up by AAA Cooper Transportation on 7/31/2025. I was not notified of the shipment until 3am 8/4/2025 with a delivery date of 8/5/2025. With the delivery date a day away I thought I could get ahead of it finally but all to no avail. My product, $6k dtf printer, arrived on 8/4/2025. Without prior notification, no call from the driver and no knock on the door. Product just dropped off in my driveway blocking in another vehicle and driver dipped. Called dispatch and just rang until the system auto disconnected. Terrible service. read more

Shipped a well built crate. It arrived a week late with forklift holes through the crate, the lid ripped off. 2 custom made aircraft parts missing. It was booked through Unishippers, who has excellent customer service. The crate was insured, and had "Fragile" stickers all over it. We'll see how good the claims process goes. This was a total fail on all levels, they need to teach their forklift drivers better. read more

AAA Cooper Transportation - At least the forks missed the fragile sticker.... - Shipping Centers Near Me - Bensenville, Illinois

Failed to pick up the items, requiring the person sending the items to us to bring it to their location just to get the process started. Items said to be delivered 3 days later. It is now 10 days after the estimated delivery date and only found out 2 days ago that the items have been lost. In order to get this information, I had to go to their website, find their contact info isn't real or outdated, sit in a live chat on 4 occasions trying to get a support member to talk to me only to be kicked out for inactivity each time, call a number I received through connections multiple times just to be told by a support member (whom sounded so disinterested that I wasn't even sure if they actually checked anything) that the items are missing at one of their warehouses due to negligence. If I hadn't gone through this process, I doubt they would have ever told me they lost my items or even bothered to look. Paid $230 for the freight, but I wish I went with FedEx and just spent the extra $100. Never using AAA Cooper Transportation again. Update: 2 weeks late, the shipment arrived and they lost over half the value of the shipment, damaged a few of the items that did arrive, and they nearly gave me someone else's freight alongside my own. Immediately started on a claim for a refund. Bringing us to today, November 20th, AAA Cooper Transportation dares to try charging me bonus fees for "excessive length" when I informed them it was 10 ft long and still quoted me for $230. Now they are attempting to force me to pay over $600 for the freight that, again, was 2 weeks late/half lost/partially damaged. How can a freight company be so incompetent? read more

This is to anyone who would even consider using AAA Cooper for your shipping needs, no matter where your business is located in the US. I sent a secure skid of non-spillable batteries, and they delivered them damaged and unusable and will not take any responsibility for it. They are hiding behind the signature of the reciever and a NMFC code. All actions should be accounted for, AAA sent me a picture of a secure skid, and then when delivered it was destroyed and the batteries were all over the place. In my opinion AAA has not pride in their work and I would not recommend using them ever to anyone. read more

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I work for a warehouse that had a delivery appointment coming from this company. The driver showed up while we were unloading another truck. We told him it would be a 20 minute wait. The driver walked away angrily and drove off. 20 minutes is a reasonable standard. This wait was largely due to the fact that we are working with one dock door. The other one broke and we're waiting on it to be repaired. When I emailed them about the situation their response was "their driver needs to keep it movin". No apology. No professionalism. They will not be re scheduled. I would rather have zero product than take it from a carrier with that kind of horrible stank ghetto fried chicken attitude. ​​ read more

Well I've been waiting for 2 weeks for a shipment from California. It made it to salt lake city utah and it's been there for 5 days. Now the excuse is the truck blew a motor. So sad when a company only has 1 truck to haul anything. Shame on homedepot for using such a poor company. It reflects on them also. So now I'm told tomorrow. I wish I could go pick it up I'm only 2hr drive away. Closer if I stop on the freeway and get it out of the truck. read more

I had 4 skids to have delivered on 5/28/2024. only 3 showed up with the shrink wrap torn off the one and had two tiers of envelopes stacked on one of the other intact skids. Two cartons were missing. I did get the 4th skid the next day. So I filed a claim and finally got a response on 8/18/2024. saying I received all four skids. They missed the part several times that I mentioned it only being 2 cartons. Worst customer service ever. read more

Horrible company. Incompetent and then when they make a stupid mistake.. they don't acknowledge it, they don't try to make up for it, they don't even say they are sorry. They basically say "tough luck". It was Home Depot and Home Decorators cabinetry that used them for delivery, and the entire experience was ruined by AAA Cooper. If I were Home Depot/Home Decorators, I would choose a different delivery company. read more

Rude customer service that can not answer any question or tell you when your shipment will arrive. The only consistent answer they give is that they are short staffed.. Tired of that being the standard answer for everything. I will never order another product that uses them for shipping read more

I posted my experience in the last post, but thought you might want to know who I dealt with at this crappy company. These are the people that would not answer any questions and were incapable of delivering my item or even saying, hey, "we can't deliver". Honesty would have saved me a month+ of headaches. Here are the names, and I have the dozens of emails from these people to prove it. Happy to post the emails if you are interested in just how bad my experience was. My crappy customer service was provided by: Frances Vaughan-Price | Corporate Customer Service Melissa Stinson | Corporate Customer Service John Powell AAA Cooper Transportation Ingrid Jarquin Customer Service Louanne Knight. AAA Cooper Transportation read more

I been her 1 year, and I got to say that I like it. Job on s not hard, I'm a straight truck driver and make deliveries. With a pallet jack and use the lift gate. It can be a little tiring but I just think about it like an exercise. Everyone is helpful and courteous, from the big boss to the dispatchers and drivers. The pay is very good and I never had a problem with any of my pay nor requesting days off. Company provides uniforms and they are always willing to listen to any suggestions and/or concerns. Overall this place is a great place to work for. read more

I own a working farm in North Carolina. We receive delivery trucks daily. Today we had an outstanding experience with AAA Cooper Logistics in a 26' delivery. Drivers Johnathan and Justin went over and above today! They called my cellphone in advance of arrival and called again upon arrival. They did an outstanding job delivering 500lbs of product strapped to a palette. They were able to successfully negotiate tight and challenging confines in order to deliver my product in Super Hero fashion! We are very pleased with them both! Thank you Jonathan and Justin and thank you AAA Cooper! We highly recommend the AAA Cooper Logistics team! read more

Driver Joe Perez went above and beyond to deliver my shipment on time and with a good attitude, in Ocala, Florida. Thank you

Dear AAA Cooper, I have just had a hip replacement from a military injury and my husband has a broken back. He now must crawl across the front seat of a truck to open a door during a move cross country due to your inability to perform your logistics professionally. This is coming from two 100% disabled service-connected veterans. We have been patiently waiting for this door for about 2-3 weeks now. The fact that you decided to send your truck back to the terminal instead of delivering the door reflects your care of your shippers that use you to move their product! Would give 0 stars if allowed! read more

AVOID this bait and switch company shipper like the plague ! They were charging me $ 217.00 to ship my package. Then I receive a " corrected " invoice for and ADDITIONAL $ 273.00 , $ 490.00 total now because they said they needed a lift gate to put the pallet in at my location. I let customer service know that we put the pallet in there truck with our fork lift. It was as if I was talking to the hand. They were not willing to remove this bogus charge. NEVER AGAIN WI'II WE USE aaa cooper ! read more

This logistics company has been absolutely horrible. I am in the logistics business as a broker and they have missed a pickup for 3 days before we finally cancelled the shipment and went with another carrier. Additionally, they are know for quoting and then changing the price claiming re-weigh charges and improper dimensions. Then when you provide documentation they deny and claim they are accurate. Just a terrible experience all around. I will no longer recommend AAA Cooper to my customers. read more

I purchased a bathroom vanity from Home Depot, and after reading the reviews I was nervous about my shipment. I'm please to say that my vanity arrived one day early and in good condition. It was wrapped tightly and securely fixed to a pallet. The driver was in a large straight truck and parked at the end of my driveway. Eddie was extremely courteous and professional and at my request happily took my vanity on a two wheel all the way to my garage and placed it where I requested. It was an absolute trouble free experience. Thank You! read more

I ordered some dining room chairs from Home Depot. Apparently they used AAA Cooper for delivery. Although the website stated I would receive a call prior to delivery, where a 4 hour delivery window would be set, I received no such call. The website also stated that someone 18 or older would need to be present to sign for the delivery. Apparently no so. AAA Cooper dumped the delivery in the street in front of my house and left. No prior warning. No notification afterwards. Now I'm out a chiropractor bill due to the damage done trying to get the stuff inside, and whatever it is going to cost me to dispose of the pallet that they left in the street. I didn't order a heavy pallet. My gated community doesn't have bulk pick up. It's too heavy for me to lift. So now I may be potentially fined by my HOA because this trash is on my property. What a horrible way to do business! read more

We had a pallet coming from New York with my company in Denver. It is now going on a month and they have not delivered the pallet. We were promised at least 4 different delivery time and we were also told that our shipment was being expedited. We now missed the Christmas season and I wonder if we will ever get the pallet. This company is terrible to do business with. read more

Terrible customer service. They very clearly don't care about delivery on-time and have missed two delivery appointments and are costing me money by the day. Stay away! read more

After waiting over 10 minute for help, I needed 5 PRO numbers for pick ups. That does not take long to provide. The rep named Cindy did not care how long i waited for help and would only help me with 3 pick up numbers, then put me back in que for the remainder two PRO numbers. That is ridiculous for me to have to wait another ten minutes just for updates on two more shipments. Poor customer service and assistance. I will try my best not to dispatch them for anymore of my shipments. read more

Used this company for two separate orders going to different locations and BOTH transit times were 1 day. Going on 4 days and material still has not delivered. They weren't even the cheapest option. Will not use this company again! read more

Terrible terrible service! Twice now Home Depot has sent my items to this company for them to deliver. Both times my items sat for weeks before being put on a truck. After being told my delivery would happen on Friday or Monday, calling Monday to be told it would happen Tuesday, then calling Tuesday to find out it would not be delivered until the next Friday! Never again! read more

Prepare for additional fees. I was told that the crate was 1/2" off on dimensions and this pushed it to a different freight class and added over $100 to my shipping. This was the first time using this company. We chose them because the quote came back favorable. I wish we had gone with the companies we normally use. I will not use AAA or recommend them to anyone. read more

I can see why everyone is giving this company bad reviews. If you want you stuff lost..use then If you want a company that doesnt care..use them If you want to take time out of you day 3 times to meet a no show...use them. If you want to be lied to...use them. If you want to never get a call back...use them. Great family owned business. In all my years shipping this company is the absolute worst. I suggest you look at other options. read more

We've had many deliveries by this company to our business . They've always done a great job making the delivery and helping us unload as needed read more

After having my product for 10 days I called and asked when the shipment was going to be delivered. They told me that our address was a residential address and they didn't have a straight truck to deliver. I explained we are the Ronald McDonald House and have a loading dock and need our product. It was scheduled to go out and we never received it. I called and gave me an excuse for failure to deliver. Not a reputable business, DONT USE. read more

lost a 1300.00 engine and paid me 35.00 for the claim, never helped with anything, too 3 moonths to get my 35.00. what a joke. do not use, unreliable. read more

Unfortunately, Home Depot had my flooring order sent to this company to be delivered to me. This company has the worst service, is unapologetic, and would be an embarrassment to be associated with. Home Depot needs to find another transportation company in this area. AAA Cooper in New Orleans contacted me on a Tuesday 11/26 to deliver my goods Wednesday, the day before Thanksgiving, between 10-2, telling me I'd receive a call from the driver 1 hour ahead of delivery. They asked if my driveway would accommodate a 53' truck. I said that I've had several large trailers with lift gates, plus a logging truck come through the drive without issue. I waited for my delivery until 1:30 Wednesday before calling AAA Cooper. There wasn't an answer, so I called Home Depot. Home Depot was able to make contact with them. They assured me that AAA Cooper would have my flooring delivered that day. I had to leave my house! At 4PM, I called AAA Cooper back. The gal that answered then told me that my shipment never left their facility! I asked why they told Home Depot it was on the road and why I never received a call from them. She had no answer for me but rescheduled the delivery for Monday 12/2 between 10 - 2. Home Depot was notified of AAA Cooper's failure and was kind enough to credit $100 from my order. Monday came, so did 1PM, without a call. I called AAA Cooper and was told that the truck with the lift was broken, so my shipment was still at their facility. I asked to speak to a supervisor or manager. Mark guaranteed that my shipment would be delivered the next day after I told him that it would be the third day of lost wages for me not working! Home Depot was notified of their failure again. Tuesday morning (today), I called about at 10AM to be sure that my shipment would be delivered. The gal at AAA Cooper assured me that Mark was on top of the situation. At 1:30 Roger from AAA Cooper called me. He identified himself as the station manager. He asked about my driveway and said that he and the driver were worried about being able to access my drive. Again, I told him the same as I did the initial call from them. He said that if the driver couldn't access it, he'd have to either leave the shipment in the road or they'd have to deliver it the next day with a smaller truck. I told him that there was enough time in the day to bring up a smaller truck and that leaving the flooring in the road was unacceptable. He was speaking over me and I unleashed on him that his company has been the worst I've ever dealt with, that his customer service is failing, I'd lost 3 day's wages and wasn't going to lose another, and I'd already let Home Depot know how unsatisfactory the experience with AAA Cooper has been. He then just told me the truck would be out and if he couldn't make the turn into the drive, that they'd just leave the shipment on the road. I said that isn't happening and hung up. I called Home Depot to explain today's conversation with Roger. Home Depot called Roger. Roger told them he'd meet the truck at my address in 2 hours and if it couldn't make it, they'd dismantle the pallet and load the flooring onto his truck to deliver it to my door. I told Home Depot that my house was 1 - 1.5 hours from New Orleans, which made me believe that their truck didn't even leave the facility and that I thought Roger was just trying to delay delivery again when I spoke to him earlier. Sure enough, Roger and another man showed up in his pickup truck with my flooring in his pickup bed. If their 53' trailer truck was on the road near my house all of that time, there wouldn't have been enough time for him to return to New Orleans to unload into the pickup. I can see the road from my house very plainly. The trailer was never near my home. Lies. Excuses. I will ask all other companies I order from if AAA Cooper is listed as one of their transports and not order from them, just because of AAA Cooper's affiliation! read more

super helpful and kind super duper really good how long does this have to be, yelp? geez do people really want to read this much? read more

If the package you ordered is being delivered via AAA Cooper, good luck to you. The chances of you getting your package in a reasonable timeframe is slim to none. They need to communicate to their vendors about their new ship times so they can update their customers. Just FYI -- their freight ship time is WEEKS... not the days they are quoting to their customers. Customer service is non existant. read more

Still awaiting a delivery from an online vendor that chose this carrier to deliver my purchase. Online GPS tracking is broken, no one answers phone at their office, last update has been weeks ago showing package arrived in Chicago. Online vendor can't reach them for status either. read more

I would never recommend using AAA Cooper I have a freight that supposed to be picked up on Monday never got picked up been trying to get my refund since Monday afternoon customer service is horrible read more

Order a pressure washer from home depot, when i went to pick it up, the pressure washer was busted and broken, i returned it and had them ship a new pressure washer to my home instead because i thought that a home depot employee might have broken it while moving it. they decided to use this terrible company to ship it. the delivery date came and no new pressure washer. no phone call saying it was delayed, nothing. I try to email them and no response. I try to call and no one answers. terrible company. I'm surprised they still have business. i still dont have my pressure washer that was $1200. read more

This company is terrible! Their customer service is nonexistent. No one knows the process and I can't get my TV delivered and it's been sitting in their warehouse for a week. Each day is a different story. I am in limbo as I can't cancel my order, return the product, receive the product, get a refund, nothing. The last straw was when I got transferred and they didn't realize that the line was hot and I heard them talking crap about me. Any company using their service is culpable. Thanks for nothing LG... read more

OH MY GOODNESS! NO one at this business knows what they are doing. We needed a pallet picked up and told them we need a lift gate. They came twice with out one. So we called them again and was told they'd be out today to pick it up. It's an hour until we close and I called again, after being sent to two different people the third lady told me no one will be out until Wednesday. read more

My freight was over a week late and I still had to go meet someone to pick it up! Rediculous!!!!

My logistics company used these morons to ship goods to Amazon. Fucking truck driver went AWOL for a week. I'm making phone calls, furious at my logistics company, asking them where my product is. They're scrambling trying to come up with excuses and trying to track down the truck driver they contracted from Cooper Transport. Turns out the trucker lied about making the delivery to the logistics company. We had to call the cops and report our product stolen before any effort was made for the trucking company to complete their delivery. Fuck these crooks. I don't know why anyone deals with them. I certainly wouldn't have and you can bet my logistics company won't anymore either after I dislodge my foot from their ass. This is eventually the timeline we were able to piece together: June 23: Goods depart China June 27: Goods arrive in US (Chicago) June 29: Goods clear customs June 29: Logistics contracts private truck (pooper transportation) to deliver goods July 3: Trucker picks up goods (4 days? How did this take 4 days?) July 9: Trucker falsely says goods are delivered July 10: I lodge my foot firmly in logistics company's ass and cops are called July 11: Delivery is made (Maybe we'll just start with the cops next time) July 12: Still trying to dislodge foot from previously mentioned ass. read more

don't use them for local deliveries. we had an order picked up on 02/28/2022 bensenville, il and to be delivered to lemont, il 5 days transit is unacceptable read more