This is a distribution center on the way home and I have used it quite a bit to drop off packages in the past before Amazon set up free returns at Staples. For me the hardest part about coming here was the parking. Whenever I have gone to this location, the staff have been friendly and chatty, And I have never had to wait in line, which is always good for me. I think this location is closed or that was stated on a sign in the door back in September. read more

UPS Customer Center - Shipping Centers Near Me - Franklin Park, Illinois

See all

I actually hate Franklin Park UPS delivery so bad. I have never received a package from them anytime anything has been shipped via UPS however these employees love to hold my packages hostage at their location but me eight dollars to pick it up after I already paid for shipping. This is insane. This is illegal and I will be looking into contacting the FTC. This is beyond outrageous and as a former FedEx employee, I will tell you that FedEx would never treat their customers like this. At this point all of these employees need to be in jail. read more

. UNACCEPTABLE! INADEQUATE DISHONEST POOR SERVICE. package but instead of being honest about their inadequacy they lie and state that i changed my address and they tried to contact me. LIE! Now they're telling me that the package never left Jefferson city, Il and that i need to wait 5 days for them to investigate and then they may request a replacement. UNACCEPTABLE! INADEQUATE DISHONEST POOR SERVICE. read more

They said it was undeliverable, I don't know why it didn't need a signature. Couldn't get a hold of a real person. I live in North Riverside and they returned it to Franklin Park instead the store where I live. I was supposed to get my package on Wednesday and today it's still sitting in a UPS store I was first told it was at the NR store so I went there they didn't have it. Then I was told it would be redelivered on Thursday and it didn't arrive, then I was told again it was in the NR store they don't have it once again and now I'm told it's at the Franklin Park store and I can't get a phone number for them to verify. This is totally ridiculous read more

Shipping is less than at local franchises and their hours are somewhat longer. In order to ship from this location, you're required to type in the shipping information on the customer slice fee computer if you don't have a pre-paid label or account. One of the other surprises is tape is available free of charge. Lots of Parking. Great Service Overall read more

I've been to this UPS Franklin Park location a few times and the customer service is always so great. Very friendly and helpful.

Since this is the distribution center that is closest to me, and most likely serves the area I am in, I just want to say this location sucks. If I could give this a negative or minus star review I would. Suck as in suck a golf ball through a garden hose, suck. The drivers routinely drop my packages and the packages off of my neighbors everywhere except where they are suppose to be. Drop off centers, back alley areas, etc. and getting the customer local service reps to do anything is a joke. I never get packages sent to my place because I know it would become a three ring circus just to locate wherever that package might be. Seriously UPS is this area sucks, sucks badly. read more

See all

Wanted to pick up a package instead of having it delivered since I wouldn't be home in their delivery time frame. It's also a pain trying to get it when they attempt several deliveries. So I showed up a little after 9AM when they open and waited more than 45 minutes for them to locate my package. Apparently, my package was not left where it was supposed to be. To their credit, the woman helping me was very apologetic. read more

THE WORST OFFICE EVER IN UPS!! Everytime they have to deliver my packages it's always a problem with getting them. Either the driver trying to steal them or they Misdeliver them. You call customer service they are no help UPS as a company and this facility lack INTEGRITY!! 3 weeks ago they misdelivered a package off $500 and today the driver scanned my package as couldn't get in the building the funny part it's a house. It gets worse i look on my ring doorbell to see if he scanned no access on the truck or did he actually come to my house. WELP! he walked right up scanned no access to building and turned right around and left! I only have 4 steps!! I'm contacting corporate and sending this video. We as consumers pay for shipping and this what they do, SAD SERVICE . read more

You once made me drive 11 miles to pick up a package at this location that wasn't even there (it was still on the truck). You once left a stereo I shipped on the front steps of a building I don't even live in with the picture of the stereo emblazoned on the box and in full view for anyone to steal. Even with repeated calls and pleading to explain where I live, your driver is too stupid or too lazy to care and continues to leave my packages on the steps of a building that I don't live in. UPS you are so on my shit list until you can get your act together. read more

UPS Customer Center - Shipping Centers Near Me - Franklin Park, Illinois

Can I give less than 1 star? There seems to be a problem with every single delivery that gets dispatched out from his office . I logged on to my app and authorized package to be left at the door. The driver took it back with him. I called and a supervisor promised me it would be delivered at end of route between 8 and 9pm so I sat in my lobby with a cup of coffee and a blanket from 7:50 to 11pm. No package. The driver never even left a slip saying they made an attempt, so I don't believe they were even here. The next delivery times doesn't work for me until next Saturday. That's a whole week later, because of your mistake. Horrible experience read more

Currently here for 45 min. Waiting for a package that they couldn't deliver yesterday because they said my address was wrong. It was not. We called last night and asked to have it held to be picked up. We are now being told they can't find the package because the driver didn't take it off the truck and the driver isn't in that truck today. But the truck that it's supposed to be on they can't find. There is no manager on duty and the rep told us "I only make 10.50 an hour. I can't help you". We also heard another rep tell someone who's package is lost as well that it's Friday and no one cares about doing their job. Umm what?!? Now we are told we have to file a claim and they won't do it for us even though they admit they had the package last. read more

I did not think something as having a package delivered could be so stressful. The UPS driver never showed up at all for 2 deliveries , on the third day I sat out by my building for 2 hours, as I HAD TO PAY EXTRA FOR A TWO HOUR WINDOW DELIVERY, I watched on my app where driver was and finally he was a few doors down delivering a package, so I waited for the driver to come to my building , but no he turned & cut thru a parking lot , and wow my app showed missed delivery, so I called & explained what just happened & was informed in broken English that I would get a call back, I missed the call as I was expecting UPS to call back, not the drivers personal number, so I tried on my app to switch it back to customer service center for pick up wouldn't let me do it, so today I texted a very helpful rep who said , they would try to do that , but then some one named Angelu got involved, and said that I HAD TO CALL STORE TO GAVE THEM REROUTE IT BACK TO ME, THIS IS TOTALY THEIR FAULT , WHY DO I HAVE TO DOTHEIR WORK ! FROM NOW ON NO UPS FOR ME ! NOT WORTH THE AGRIVATION read more

Their customer service is the worst for a business . They told me pick my equipment up on 10/28/22. I get there and they return my stuff on 10/27 . Worst customer service read more

In a time like this UPS is discriminating, if your zip code is in a looted area they will not deliver your package. Which I understand for sake of driver safety but what are we doing for the customers so they can pick up there packages? There doing nothing but leaving your merchandise on a truck because nobody is at the distribution center. But if you live in a suburban area your packages will still arrive on time. In a middle of a global crisis and pandemic nobody is there to help. read more

This UPS location does not deserve one star! The shipping manager onsite, Aurora needs serious customer service training. She does not have any skills in listening, makes up her own procedures regarding delivery of packages and is very rude. Aurora has an issue providing services to the West Side of Chicago. Not sure what her specific issue is with this address but she adamant about not delivering here at any cost. I paid for expedited shipping for a product I have yet to receive. The UPS driver has falsely file a "address not available" report for a delivery attempt that was never made. Not sure if the driver has any experience in driving and delivery services, but is definitely skilled in being a liar and has the full support of the shipping manager who only skill is being rude. read more

Driver was supposed to get a signature for my expensive electronics. Have him on camera throwing the package on the porch then walking off. Then LIED and said the package was signed for. Too bad I got you on camera buddy! Where's my iPad asshole?! read more

I would not mind giving 0 rating provided there is an option. When the shipments are small UPS never had problems delivering them but when ever there is a heavy shipment they find innovative reasons to not deliver. I am on the lease, my number is on the buzzer and packages can be left at leasing office but they are LAZY to carry heavy packages. They leave a note in my mail box after entering the building saying I am not on the directory !! how did they find the mail box if I am not on the directory?? ridiculous !! When they were able to locate the mail box after entering the building why can't the package be delivered??? Very unreliable service and even funny - on the same day they delivered small shipment and for the heavy shipment, a note was left saying I m not on the directory.. How can this happen ??? read more

Much like most of the comments, drive claims to have attempted to deliver and there was no attempt. The front comms go directly to my phone and I never received a call meanwhile fedex was able to deliver my amazon packages. The drivers here are an absolutely incompetent apparently. Somehow they claim I requested my delivery be held for pickup when I don't even have a car to do so. How is this place still running with shite reviews like this? read more

I want to begin by saying that the first person to help me at this location with my Amazon return was kind and professional. Unfortunately I had placed a large Amazon order for clothing in one order. However Amazon sent two QR return codes instead of just one which made the return more challenging. I had never done this before so I simply followed Amazon's instructions which stated to return all items and not to worry about boxing. As the 1st customer service rep was helping me, a white woman in her 60s came up front and started to demean me and say you should've done this at home. We don't have time for this and this isn't our job. Go get a box and package your things. We have others customers to take care of. I understand the reasoning but I tried to explain that I've never had this happen with an Amazon order before when I've returned to Whole Foods or kohls. I also explained that Amazon instructions clearly stated there was no need to package all the items into a box. She was also rude to her employees. I can only assume she is a supervisor. In case anyone Is thinking im complaining for a racist reason, I too am white. It seems to me that perhaps this woman is extremely unhappy with her job at UPS since she is mistreating customers as well as employees. It may be time for her to retire. I want to again state that the employee who was actually working couldn't have been any nicer. A customer who overheard what was happening said let me help you and said she couldn't believe how I had been treated over an innocent mistake. Whoever you are ...please do yourself, the employees and the customers a huge favor and retire. I will NEVER be returning to the Franklin Park customer service center again. You are doing UPS a huge disservice read more

I have the worst UPS issues when im getting something from this lication. 2 days in a row a driver doesnt care to do his job correctly. They call saying it can be delivered today i stay home all day and get a "sorry we missed you" email. every time i get a "cannot find your address i update to the same exact address. and it's late. people are paying for next day not for 5 days later, get your drivers trained or fire them and get drivers that will do their damn job read more

I received an email today stating my replacement debit card was to be delivered by UPS from Bank of America. I received a message stating it was delivered to my front door at 1:41 pm. When I got home from work it wasn't here. I called UPS twice which is a complete waste of time. No human response, only a prompt to file a claim which takes a long time to complete. This is a missing debit card, it needs to be addressed immediately. I mostly blame Bank of America for this mess. I live in a condo so UPS doesn't have access to my mailbox so the envelope was probably left on the floor where anyone could take it. At least the Post Office would have put it in my mailbox. Instead I hade to cancel the replacement card and wait another week for the post office to deliver a new card. Bad judgment from Bank of America, and incompetence by UPS. read more

First they deliver never showed on Thursday. Then the People working at the Franklin Park office were supposed to send early Saturday AM. They did it wrong and my package which was supposed to ship Thursday never arrived until Monday. UPS sucks I am 100% a fedex guy from now on read more

UPS likes to pretend that they've tried to deliver packages when they haven't. I can't even count the times the driver has left the "delivery attempted" notice while I sit by the phone, waiting for a call or knock on the door. Is it...too much work to actually ring the doorbell? I mean, you're standing right next to it, because that's where you posted the notice. Incompetence I can understand and even sort of deal with, but outright lying to your customers is pretty awful and really unnecessary. And every time I call to complain, they tell me that I can do the hour long drive out to Franklin Park to pick up the package. It's like a restaurant telling you that it will take them 3 days to cook your meal, but you are welcome to pay them and then go home and make your own dinner. In summation: UPS is the worst, try to avoid them if you can. read more

UPS sucks. Plain and simple. You're right UPS driver who gave your company a review, there is no reason for a company like yours to get a bad review or several like there are.....unless you truly deserve it. UPS truly does deserve their bad reviews. Today over $2000 and 100 lbs of computer products shipped from two companies in several boxes was supposed to be delivered. I stayed home from work waiting and even arranged for my husband to be home this morning to help me with the heavier boxes. So when I checked online and suddenly "a delivery attempt was made" popped up in the status, to say I was shocked would be an understatement. WHAT??? Right. No doorbell ring on our clearly labeled bell. No knock at the door with our name on it. And no way did anyone attempt to carry all these packages up the wooden deck stairs and no one heard you. I'm calling BS! We have a 1 year old border collie puppy whose greatest daily joy (and the bane of ours) is to bark insanely at any noise downstairs. Birds, the mail carrier, the wind, delivery people, anyone coming home or walking by, and she's on it. She thinks it's her job and she does her job all too well. You really expect me to believe for the first time in her life she finally didn't bark? Or...okay let's be honest, you just left all the stuff on the truck because it was cold and snowing and the many packages were heavy and it was much easier for you to quietly stick a sticker on our door so we can drive to forest park and pick it up ourselves? This was @ 11:15 this morning. I started calling for a redelivery immediately since the driver's area is within 3 blocks of our house and have been given the run around all day with the driver STILL in our area. It is now 5 pm and through numerous phone calls I have been told that the package would be redelivered tomorrow, no wait, they would try to deliver today again, no wait, they would make an exception and deliver at my husband's business 1/2 mile away, no wait, they want me to get in my car and even though I've told them I'm 7 months pregnant, I should try to run down the street to chase the truck that is a 1/2 block away? Yeah. That's responsible. Good plan. And if any of this stuff doesn't work or the computers don't boot up I can wait for you to pick up and return the stuff you damaged by leaving it sitting in your truck all day in the cold. AND had the driver actually looked in the hallway, he would have seen there was another giant UPS package for him to pick up sitting there to be returned. Call tags and everything. Gee, somehow he missed that too. He would have seen it if he actually knocked or rang the bell instead of sticking one sticker on the door. Now, it could be that I just have a bad driver having a bad day and ignoring all my boxes which must be taking up a good chunk of his truck, but the bad driver isn't the one giving me the phone run around! And the bottom line? I can see the truck on the next street over. Hello? Where's my stuff? Anyone? Help? And btw, I'm NEVER using you to ship anything if this is the "service" you provide. read more

Horrible!!!!!!!!!!!!!!!!!!!!! ups will be the reason people start to do in-store pick up. Their tracking protocol is faulty. Who's to say the delivery driver didn't pull up in front of the house just to show that they was there. Just to cover their tracks and mark the item delivered. IF IT'S COMING THROUGH UPS - I DON'T WAN IT!!!!!!! read more

I missed the first delivery attempt of an important package and was told over the phone that I could pick it up this past Saturday from the Franklin Park facility. When I got there I was told that my package wasn't even on the premises and that it was in a warehouse that no one had access to that day. The woman I spoke to kept trying to tell me they could reschedule delivery for Monday even though I stressed the fact that no one would be home until after 6 that evening and the package would be missed again. I also explained that I needed it by Sunday to complete a business order. She told me I could have someone pick it up for me Monday evening as long as we have the same address. Monday afternoon I called the facility to make sure my father could pick the package up for me and was told he couldn't. Despite the fact that we have the same address, the woman on the phone said that he was not allowed to pick up my package because we have different last names. She then transferred me two times and disconnected me once. I talked to another woman who seemed a bit more sympathetic and transferred me to a woman at the front desk to see if they would make an exception. When I spoke to the next woman she told me my father could pick up my package with no problems. She actually sounded confused and annoyed that I was told he couldn't. My father was able to pick it up without any further complications later that evening. UPS definitely needs better communication among workers, especially at the Franklin Park facility. I dealt with 5 different UPS workers throughout this entire ordeal and none seemed to be on the same page regarding the status of my package and how their system operates. read more

So I was a bit miffed that UPS made one attempt to deliver my package, called it final and automatically sent it to the service center for pick-up. Calling to discuss this and specifically ascertain where my package was sent me into automated voice system Hades although I finally managed to speak with a live person who was wonderfully pleasant and helpful. On to the service center, I was there less than two minutes. The staff member who assisted me was pleasant and prompt...and complimented my drivers license picture and me so you know more stars got laid down for that. (smile) read more

My interactions with UPS, and this particular Customer Center in particular, fill me with a brand of rage previously reserved for Chase Bank. As of today, I have been trying to return a package to the sender for THREE WEEKS. I started out by searching the UPS website. Then I called the 800 number. Got absolutely nowhere. So then I sent an email. The string of emails between UPS and I is currently at around 20. I was told a representative from my local delivery center would call me. They did--I was working and missed the call. So I called back during business hours. No answer, no voicemail. More emails are exchanged. I'm told they'll attempt to contact me again before the close of business that day. Hours roll by, no call. I send another email. Yesterday I call this place AGAIN and finally get Tim on the phone. Tim is rude from word one. I try to explain the situation, give him the tracking number. He says, "This package was delivered on October 31st!" I say, " I am well aware of that. That is the problem. I have not been able to resove this issue with UPS in 3 weeks." Finally he agrees to send a driver to pick up the package. He tells me I have to be at home because the driver will have to inspect the package and question me before he accepts it. I'm not allowed to leave it in the mailroom in my building, which is where UPS left when they delivered it in the first place. I tell him in no uncertain terms that no one will be home until after 7 pm. He says he will send the driver the next day. When I got home, there's an InfoNotice on my door. This morning I left the package and last night's info notice in the mailroom. I called UPS once again. This time I spoke to Vera, who seemed to have been infected by Tim's attitude problem. She tells me that she sent a driver to my address to pick up the package weeks ago, which is a lie. She's tells me it's hard to get a driver to pick it up when I put time constraints on it. She wants to know why I won't just leave the package in the mailroom. This is after I explained to her that Tim--her coworker--expressly forbid me from doing so. Eventually I say, "I don't care if you send a driver and hour from now. This has been going on for 3 weeks. I want it taken care of." I'm told the package will be gone before I get home, and it had better be. read more

Horrendous! It took me three days, a great amount of Tweeting, calling the 800 number, emailing them, speaking to two local supervisors and someone finally came and picked up a package that shouldn't have been delivered. I was stick at home waiting for these guys to pick it up. Neighbors complained. Fire Dept came and cited for violation the box was so big. I specifically left the UPS guy a note NOT to deliver the package until the following day. It was already 3:30 and I had an appointment I needed to get to. I came home 2 hours later to the box in my SECURE building. I won't use them again for shipping unless I have no other choice. To put it crudely. UPS sucks. Use the post office. Cheaper. More reliable. read more

Horrible - went on UPS MyChoice to have package kept at facility. Went and was told it was in a locked trailer. No attempt to find it or retrieve it or even make sure it would be there the next day. Just "We're very sorry". Useless. The incompetence is staggering. read more

I used to be a fan of UPS but not any more. They want to charge $6 or $4 to have me change an address? To have them finish a job they started? They just started doing this last year. You are saying that you need bigger profits UPS? Ridiculous. No wonder you have such a low rating on here. And I'm forwarding this too all your customer service department. I had a problem with a FedEx ground delivery and they redelivered on a day they said they couldn't which happened to be New Year's Eve! That's what i call customer service. Not inflated uneeded charges. -Vanessa Chicago, IL read more

1) this is a ups depot/ups owned location. Ups stores are franchised and the owners can literally charge whatever they want for shipping so paying for shipping here is the actual shipping cost vs some franchisee's greedy upcharges 2) for whatever reason they keep reducing the drop off hours here. It used to be 9:30p, then it was 9 then it was 8:45 and recently it's 7. And don't show up at 7 thinking you'll get a package in, they set their clocks about 10 minutes fast so 7 last package drop off really means 6:45. It's pretty annoying when you are hustling to get an important package in end of day and you see hours posted and they decide that the normal clock isn't accurate and they keep changing them and you miss that drop time. FedEx wins on that front. I will say that your packages will get to their destination a bit quicker dropping them off here. They go right onto trailers and head to distribution once they close. Again the franchise stores sort of pickup and load trucks when they feel like it. So all in all, cheaper, faster than ups stores but the hours advantage they used to hold has gone away. read more

We just moved to a new neighborhood and since then had nothing but problems with UPS. Almost all packages which are delivered by them end up having some kind of issue. It happened twice now that packages just went back to Franklin Park and were held there without actually informing us about this (I had to find out by tracking the package online). Why? Because the apartment number was missing due to an online error. I have a newborn baby so I am not willing to make the track out to Franklin Park - a 45 minute drive - just so I can pick up a goddamn package. Why there is no closer UPS station for me, I do not know, I think it's ridiculous. What is also ridiculous is that other delivery services like Fedex have no problem leaving the packages for us even when the apartment number is missing. So why is that? And why is there no other option for me than to pick it up all the way out there? With Fedex I can go online and have it either re-delivered or delivered to a closer location. I NEVER had this problem when I was still living in Lakeview, how come? I feel like it must have to do with this UPS location. And whenever I talk to them they happily tell me "No ma'am, there is absolutely NOTHING we can do for you.". Great customer service, really. read more

Hahaha wow. Just want to add to the bad reviews. They sent a postcard saying that our name wasn't listed at our address so they couldn't deliver, when it is CLEARLY listed on our buzzer right by the door. So they finally got in touch with me after calling and thinking they were going to attempt it again, but told me it is being sent back to the shipper and I have to contact them. The lady I talked to was very rude, even when I was being very pleseant about the situation. "Is your name listed outside the door" "Yes, I see it every day" "Well, our driver has been doing this route for years and he couldn't see it" If the mailman was able to put the postcard in our mailbox, then why couldn't the UPS guy find it??? read more

My rating for UPS in general is one star. It is hard to understand why UPS can't ring a clearly marked door bell. Usually they will leave the package outside and leave even when I've sat home all day waiting. I've gotten around this particular "not my job" thing by making sure that I go online and have UPS notify me when delivery has been made - I get an email. When I receive that, I go to my foyer and find the package by the door outside. Extremely frustrating. I would give this facility 4 stars. I have gone to the Franklin Park facility on a Saturday and have not encountered any problems getting my package, I do go right when they open. Everyone has always been nice. I've gotten my package, and out of there in 10 minutes. What really is annoying is we've paid for shipping to our door, but because it must be against UPS regulations to ring a door bell we have to drive somewhere and pick up the delivery that we paid for to come to our home. Come on UPS - learn to ring a doorbell, you know it usually is the round button by someone's name. No wonder in Europe UPS is lovingly called OOPS. read more

Ditto to all the other one-star reviews. DON'T get the Franklin Park service center on the phone with a problem as they will blame the intended recipient of the package for the problem. No customer empathy. No effort to remedy the problem. It's just insulting. I find it interesting that my experiences with UPS stores (franchised operations) has always been positive. read more

Preordered the PS4 off amazon and was waiting in my living room on delivery day. I knew when it had arrived, not because the delivery guy knocked or rang the door bell, but because I heard the sound of my new PS4 bouncing off the porch and hitting my door. That's right, the delivery guy threw my new $400 PS4 onto the porch like it was a phone book. I know there's no way he could have known what it was, but seriously, how about treating every package like it has the potential of breaking when you throw it. read more

UPS IS A MESS. There delivery personnel are more worried about their jobs (not leaving a package without one-on-one contact), despite signature release. The driver will not delver to the back door as requested. It has become so bad, in my Chicago (Chirac) building that I actually redirect my parcel, once shipped, to the UPS will-call. All attempts at communication, with UPS and driver have been ignored. read more

I do not believe a delivery attempt was ever made. These packages did not require a signature. There wasn't even a missed delivery post-it on my mail box. These packages should have been left at my mailbox like all my packages have been in recent weeks. I believe the driver didn't even come to my apartment or make any effort to delivery these packages and now I have to wait three more days for the holiday weekend due to his laziness. The word furious does not do justice for my level of anger and frustration with your service. I have had countless issues with this UPS branch, specifically one driver in particular. That is why I removed the signature requirement for all my deliveries; otherwise, I would have to drive to the distribution center and pick them up myself. Now he is just skipping me. Absurd!! I also have a landlord that sits in his office 90% of the day whom willingly accepts packages for the entire complex and holds them for his tenants to retrieve conveniently. This driver selects to ignore this option out of spite. When my packages get handed off to the USPS from you guys, I am elated because I know I will get my package for sure that day!!! Two unions, but one actually does their job consistently! I'm actually afraid to file a complaint because next thing you know I will have packages go missing! Have an awesome Memorial day weekend!!! I wish I could give a rating below 1 star! They have also made one delivery attempt in the past and marked it as final and then shipped it back to sender in less than 12 hours to me twice. I've gone to pick up my package at noon the next day to find out it has been shipped back. Then they tell me I have to tell them to hold it; otherwise, they won't. This is one union I would love to see collapse. read more