I can't say enough great things about Avondale Auto Repair, Nathan, Rick and their staff…read more As a first-time customer, I came in with what I thought was a simple issue--my 2017 Toyota RAV4 key fob suddenly stopped working. I'd replaced the battery before, so I tried that again... nothing. My (very mechanically inclined) husband tried too--still nothing. That kicked off the search for a replacement, and wow--what a frustrating experience. The dealership quoted me $600 to replace and program a new key. Automotive locksmiths were all over the place--$180, $250--and the whole process felt vague and transactional, like you couldn't get a straight answer without jumping through hoops. Then I found Avondale Auto Repair through the Costco Auto Program--and everything changed. Rick answered the phone, and within seconds I felt reassured. He was straightforward, knowledgeable, and refreshingly honest. Instead of trying to sell me something, he explained the pros and cons--how aftermarket keys often don't last, and how they source directly from the dealer but can usually save customers about $100. No pressure. Just real, helpful information. When I came in, that same feeling continued. The shop itself is clean, bright, and welcoming--nothing like the typical auto repair environment. Nathan (Rick's brother-in-law) was at the front desk and immediately made us feel comfortable. Friendly, genuine, and incredibly helpful. Before recommending anything, he opened up my key and inspected it to confirm it wasn't just a battery issue. That alone told me everything--I wasn't being upsold. They were actually trying to help. Then Rick came back from lunch and did the same thing again, just to double check. I paid a deposit and they said they'd call once they got the key from the dealership. It took a few days. Even though they were short-staffed they week of my FOB order, Nathan handled everything with professionalism and kindness. He called three different dealerships to track down my key (since it was out of stock everywhere), coordinated the order, and made the whole process seamless. When I came back to drop off my car, even the staff helping me park were warm and courteous--it's those small touches that really stand out. We used to have a go-to repair shop nearby, but after a change in ownership, it just hasn't been the same. Now, we've found our new place. Avondale Auto Repair didn't just fix a problem--they earned our trust. And that's everything. That's how you do it, Nathan and Rick!

When I posted a project, a 60,000 mile service for my 2015 Infiniti Q50, they were the fastest and…read morefirst to reply. Once I received a few estimates, that's where I went to get the work done. The service at Berman's Infiniti was $2,499 plus tax. Avondale did everything and more for $1,260. HALF! It included replacing every fluid - oil, brake, trans, differential, coolant - plus all filters, tire rotation, throttle cleaning, and more. I had the car in at 8:30 and it was done by 4:00. I've waited at Berman's 3 hours just to get an old change and tires rotated. Not only that, but the guys there were great to deal with, especially Nabor. I'm moving out of state soon, but if I wasn't this would be the only place I would take my car. I cannot recommend Avondale Auto Repair highly enough. Make it 6 stars.

Great experience with Danny and crew. Happy to have my car back and appreciated them keeping in…read morecontact with me every step of the way. Thank you!

Left my car for a new transmission and still having issues and for 3months haven't resolved my…read moreissue.

Brought my 2008 BMW X3 back to life after months sitting unused AND for a fair price! Did not try…read moreto sell unnecessary repairs, they were knowledgeable, quickly diagnosed the issue and even cleaned my car for me! Kind, communicative and friendly! Best experience I have had with an auto shop! Was unsure about returning as it was under new management but it remained in the family and quality service still the same! I went over a decade ago and both times have been great experiences.

I can't say enough good things about these guys. The entire staff stayed past closing time just to…read morework on our car and get us back on the road - when we were practically stranded for the evening. Great service at a decent price. if we didn't live in another state we'd bring all my vehicles for these guys to service.

Kelly and I have been taking our cars here for close to 10 years. We have always received honest…read moreup front recommendations; Paul and team do not fish for unnecessary work. Always dependable and reasonably priced.

Paul and his team are great paul is always ready to help if I have a problem he gives me his advice…read more first even before bringing in the vehicle I will always bring in my car to him he is old school honest and with integrity thank you paul .Carlos traverse

I am so glad I found ABM - they are honest about what needs to be fixed and fair with their…read morepricing! They will be my go to for all things car related!

What luck! Not only is ABM walking distance from my house, but they are sweet people and got the…read morejob done -- a day sooner than promised! Their estimate was several hundred dollars below the first one I got, from the shop I've been using for quite a while, so I was a bit skeptical... You get what you pay for and all that... But they did a great job and also buffed away some scuffs on the house. I'll be back (hopefully not too soon!).

Bill is an honest Mechanic that you can trust to do the right thing, fix your car right and not rip…read moreyou off! I made the mistake of using another mechanic when I couldn't get in touch with Bill and I was ripped off big time and the car still has problems - I will never use another mechanic again!

Update: Bill never got back in touch. Still driving around without reverse --- it is indeed…read moredoable, thanks Bill!

Brough my car in for a flat tire and they made time for me ASAP. They were friendly, smart and…read morehelpful the entire time. On top of that, they buffed out some front damage to my car which has been a big stress. I will exclusively go here in the future.

Great local mechanic shop. I chose them from their reviews to look at a car I was going to…read morepurchase. Luis Jr gave me some materials that helped negotiate a good price. They were very accommodating when I was late due to a dead battery. They were definitely busy. If you're looking for a good local business this is the place!

Honesty, integrity and great service!…read more We thought we had a pretty bad gouge out of our plastic bumper. It looked to us like something had dug out a deep scratch. We hoped maybe they could fill it in and paint it over to at least make it look ok. Great service: they gave me an appointment time, and Derek was standing with me looking at the car within 5 minutes of my arrival. Honesty & integrity: he said "let me get the paint off to see how bad it is". He came back with a solution, rubbed the spot, and it wasn't a gouge at all. It was gone. I offered to pay him for the clean up (feeling a little silly to be honest) but he said no problem! If something really happens to the car I'll be back there for sure, and I recommend it for anything you need.

Absolutely awful customer service. I regret taking my car there to be fixed. I called to check the…read morestatus of my car and was yelled at and told not to call unless my assigned adjuster called me.