Terrible service, horrible attitude, took no responsibility for the damaged they accrued on my car…read more Not a truthful business, had no idea what they were doing on my car, multiple customers have claimed they overcharged them and didn't do a good job on their car. Please steer away from this auto shop because they're liars and crooks.

Truly a highly reliable auto shop that has taken care of all my Subaru's needs. I highly recommend…read morethem as they are knowledgeable and well versed in many makes and models of a wide range of years.

DISHONEST SHOP!! I…read morehave brought my car to Josh (owner) back when he was working out of a backyard garage on Merrick. It was a honest shop back then. Now that he has expanded h his business to Franklin Square...seems like customer service has gone down the toilet. He is not on site anymore and won't speak to customers even if there is a disagreement. There is a young guy behind the desk that seems to be running things now. I had an unfortunate encounter with him where he lied about calling me to approve services to my vehicle that I did not approve. I just wanted my brakes and rotors changed and that was confirmed when I dropped off the vehicle...only to be forced to pay for an extra tire rotation ($50 -while tires were already taken off already for brake job!) and coolant top off ($20) that was not pre approved (I had the tires already rotated that same morning at the dealership with an oil change!!). I understand that miscommunications can happen, but don't lie and tell me you called me to approve the extra services!! I have no tolerance for dishonesty!! PLEASE AVOID THIS SHOP AT ALL COSTS!!!

They don't know what they are doing they rip you off!! They forged my signature on invoice, and…read morelike idiots they submitted it..Charged me $2,900 for a AC.. did the work 2 times (they kept my car for over 5 days.. they tried to charge me for the same service again!! AC still not working!! Taking them to court for my money!! DON'T GO TO THEM!! I filed a police report for forging my signature!!

I've been going to them for about 10 years for my oil changes. Their prices are fair. The work is…read moreusually quick and good. They check the car over for everything and top the fluids off quickly. You're in and out in no time.

Dropped off my truck; and Victor and team had the serviced and everything updated. They called me…read moreas soon as it was complete. Gave a detailed run down. PAINLESS visit. I would recommend Express Lube. Very efficient service station. Todd McNabney / HEROIC Racing Apparel Custom Motorcycle Jackets, Race Suits and custom Gloves web: www.heroicracing.com fb: https://www.facebook.com/HEROICRacing ig: https://www.instagram.com/heroicracing/ cell: 917.846.3671 #beheroic #heroicracing #heroicracingapparel

These guys are amazing super friendly and do the work quite quickly…read more Did an oil change I was in and out in under 21 minutes.

Have been taking all decade old cars here. truly value…read moretheir opinion. several weeks ago needed inspection, mechanic stopped me and said my car will fail for exhaust reasons, then proceeded to aid me in finding locations to get that handled. grateful. several months ago, brake mechanic , (Artist) brought my Civic back to life. great price as well for a big job. Today my wife brought in Rogue after I suggested Avis of Elmont. Her phone call back to me was a joyous one. Not kidding at all. Thank you to the Avis group of Elmont.

This used to be my go to place but it has changed hands a few times and not for the better . Pulled…read morein for an oil change today and was greeted with " for your own safety and convenience stay in your car and pull it into the bay " . Under the old ownership, they pulled the car in . My guess is they want you to do this to avoid liability . Hefty guy instructed me to turn the wheel all the way left , then right and then came over and said " you don't like to listen to instructions do ya " My answer ? This place is not for me , lol ! I will spend the $108 somewhere else . My recommendation is to avoid this place . No other cars were there for service and I can understand why - terrible customer service . I went down the road to Mineola near the car wash and got an oil change there . Outstanding service and no lip . Do yourself a favor , Avoid the NHP valvoline experience.

The service was just spot-on. And it was delivered with energy & courtesy. For the time and…read moreconvenience, it was a great value IMO.

This location is professionally owned and run by a nice, genuine, personable fella named Russ. His…read morecrew is not too shabby either ;) I know that when I utilize this location for my tire/under carriage car care needs, that I am truly being taken care of. They have always been honest and fair to me, my family and friends that I have suggested to go their way. I use to live closer and take 'Sally the Saturn' there for years. I moved more south shore and purchased a new vehicle and maybe only popped in there once...but they still remembered me/Sally and genuinely ask about us. I introduced them to the new low profile beast 'Vanessa the Veloster', after a blow out. Yah that's right I name my cars...maybe a bit cheesy, but when you buy cars they become part of your family with their own unique personality...well at least for me :) Back to Russ and Mavis of Franklin Avenue/Franklin Square and how amazing they are. Before going on a road trip to AC at end of year I decided probably best to drop oil and check the tires. Right?!?...and thank goodness I did. When I came in I was greeted with a big smile and Russ calling out to all in the shop "Vanessa the Veloster is here." Sweet he still remembers me and my darling vehicles name. :) Let's just say Russ called out an issue that definitely had to be addressed before going on a road trip. Nevertheless better to address before getting stranded on a highway in nowheresville, so approved the extra work to be done. Very grateful for his full review beyond my oil change and tire rotation/inflation request. Good honest business practice is very valuable to all consumers, and I can honestly recommend this location to anyone near and far.

I asked them to replace 4 tires on my car that I brought with me, and was there for well over 2…read morehours. I was the second of two customers with our cars worked on I will not be returning to this location for any service of any sort. If they were busy I could understand but the place was empty. I should've taken that as a warning.

Honest, Efficient, and Transparent - Highly Recommended!…read more First-time here 4 months ago. All the negative reviews did not stop me because I noticed all the complaints were all uncontrollable. You can't expect a company to please everyone. But these guys deliver. If you're interested in an honest review read more...... I stopped by Pep Boys for a tire rotation, and the experience was nothing short of exceptional. Unlike my dealership, which was charging double, Pep Boys offered a fair price without unnecessary markups. The wait time was impressively quick, making the entire visit smooth and hassle-free. Every gentleman at the front desk was knowledgeable and transparent, walking me through the process with clarity and professionalism. No hidden fees, no runaround--just good, honest service. If you're looking for a reliable auto shop that values your time and money, Today, May 29, 2025 I scheduled oil change for my second car. And got the full synthetic for way cheaper. Cashier 508562 was nice and very helpful. I recommend this place now to all my clients. This place is a sleeper. The location doesnt match its high-end service. Give all these men a raise corporate! Pep Boys delivers. Highly recommended!

I booked my tire installation online two weeks in advance. The price was clearly stated as $25…read moretotal for installation, and I already paid for the tires online. When I arrived, they said they had no record of my appointment. Even after I showed my confirmation, they insisted it wasn't in their system. Then they told me the installation would be $30 per tire ($120 total). I declined and asked them to return my tires so I could go elsewhere. Once I was about to leave, they suddenly changed and agreed to the original $25 price. The service was completed, but the situation felt misleading. Make sure to confirm pricing and stand your ground.

The guys always are quick and honest with their time! Today I came in to get an engine guard…read morereplace because I thought it was needed to be replaced. After being looked at there was no need

Any Mavis is a ripoff , take a knowledgeable man with you cause they take your money for what you…read moredid not ask for , horrible I was tapped out when I left so sad the way they treat unsuspecting customers