In the fall, I took my Miele vacuum to A to Z in Endwell, NY, for repairs, as it had suddenly stopped working. The vacuum was originally purchased from this business several years prior. The lady at the desk was very friendly and helpful and said they would call when repairs were completed. When called a week or so later, I picked up my cleaner and was told the problem was with the cord... that it had been fixed and a new filter had also been installed. The cost was around $200. I didn't have a problem with that, all things considered. When I got home and plugged the vacuum in, it ran for about five minutes, then quit, so I returned to A to Z to see what was going on. Left the machine for a second time, they called in a few days and said the problem had been resolved and that there would be no charge this time around. Picked up the cleaner, got home, plugged it in, and this time it ran for about a minute before it quit. I was so frustrated with this experience, I decided to just give up on them as a repair service. I did not take the cleaner back. They are great when it comes to selling a wonderful product, but repairs do not seem to be their specialty. After searching elsewhere for a repair service, I found none. This past week, the cleaner was disposed of as recyclable. What a shame. I am so disappointed with A to Z. I will not be a returning customer. read more