Dishonest, dangerous and lies to get ahead. I was told by two other professionals that he…read moreconverted my gas dryer to propane dangerously wrong. Good thing he broke it when he was bringing it in the house, because after he hooked it up, if it actually worked, it could've blown up the house. He never tried to test it. He damaged my home upon installation and left without telling us. when I called and asked him about the damage that he left behind he tried to blame it on me. If you want carelessness, damage to your property, broken appliances, and a foul mouth in your home, then this is the guy to hire.

Greatest guys, great work, great price, quick serviceread more

Highly recommend. Very knowledgable and courteous. Tommy was great. Came on time. Easy to contact…read more Any more appliance issues we'll know who to call.

Atrocious Service. I called Tommy's to repair a bad icemaker in my refrigerator. Six weeks later…read moreand close to $700 spent and it is still not working. First, they said they had the solution, they had me hire a plumber to redirect piping in the basement taking water to the refrigerator, that didn't work. Then they had another solution, they had me change the valve. That didn't work either. Then onto the next solution, they had me change the control board. You guessed it, it didn't work either. They then had another solution, which was to blame anyone who worked on the refrigerator previously, and they wanted to replace more parts at my expense. This is obviously guesswork and ineptitude on display, so I had to decline further repairs. Tommy's doesn't seem to have any problem with this level of failure and inability to do the only thing they were hired to do --- the technician said it is up to me on what I want to do. Up to me? How about fix the freaking refrigerator or give me my money back!

I opened my 1and 1/2-year-old Frigidaire refrigerator one morning recently and the light wasn't on…read moreand the fridge was clearly not working, what a bummer. I looked around for some repair services online and the best I could get was a week away, from Hogans. Then somehow Dick's Appliances popped up on my screen and I gave him a call. As he looked through his schedule I was thinking, oh man, I hope this guy doesn't make me wait a week also, then he said, "I can be there around 3:00 today, "Awesome I responded." Not having a fridge really sucks. Then he called back to say he could be over at 11:00 AM. "Great." I had the fridge pulled out and the bottom cover off. He immediately noticed that something down there wasn't even plugged in. When he plugged it I think we both expected the fridge to start humming, but we got nothing. Then he said, "your fridge must be in defrost mode." He pulled out a straight edge screwdriver, and under the cover, in the middle of the top of the fridge section, he turned a screw about 1/4 turn and, "Hmmmmm! Music to my ears. It was a simple fix and my worries of having to buy a new fridge melted away. His name is actually Dave and he was in and out in 10 minutes. Fantastic. He could have ripped me off and said all kinds of things were wrong with the unit but he's an honest guy. Thanks, Dave. Well Done. I will always call him first for any kind of appliance repair.

Chris was professional, on time and indetified the problem with my dish washer. A small mouse did…read moresome damage. Later the machine would not fill, Jeremy came out and pointed out that just pulling the power plug does not reset the machine. He pointed out how to acually reset this dish washer. The work was done corretly at a very fair price, and did not charge a fee for the return call a few weeks later. Outstanding service, Very happy. Honest and reliable ! Regards, Dave Most

Opened a claim for repair. No one ever showed up. This is a…read morecompany that does repair though Lowes.

Highly recommend!!! Had our pellet stove installed quickly and efficiently, wouldn't call anyone…read moreelse!!

From the owner: We respond promptly and try to give our customers the best service we can. read more

I chose to buy a washing machine from Cherry's after a recommendation from my appliance repair man…read more What a huge mistake. They didn't deliver when they said they would and came at the one time during the day I had asked them not to because I had a conference call. They sent one guy to deliver the washing machine and take out our old one. He dented my refrigerator and scratched my wall in the process. I did not immediately notice because I was working and have children and was busy. When my husband contacted them a few days later, they avoided his calls, never called back and sent a text message that basically said they didn't believe us. Shame on them for treating customers so poorly. I wonder if the IRS knows they only take cash.

Worst customer service. They at first seem to care, but once you receive there products which are…read moreused, they will not take the time to fix the problem. with multiple phone calls and trying to contact them to fix my dryer or give me a different one. They would give me excuses and laugh at me about how its not their problem. I am so upset and couldn't believe that people could treat a concerned customer in such way. I don't recommend this company to give you anything. I spent over $300 for a broken dryer... enough said..

This is the third time I took one of my vacuums in for Hanif to repair, the work was done in a…read moretimely manner. Hanif is professiona, respectful and a genuinely nice man who cares about giving the best customer service possible hence that is why I have gone back to him three time. They have all the accessories you could possibly need for your vacuum, I have recommended A TO Z to many of my friends and would highly recommend them too you. Wendy Anderson

In the fall, I took my Miele vacuum to A to Z in Endwell, NY, for repairs, as it had suddenly…read morestopped working. The vacuum was originally purchased from this business several years prior. The lady at the desk was very friendly and helpful and said they would call when repairs were completed. When called a week or so later, I picked up my cleaner and was told the problem was with the cord... that it had been fixed and a new filter had also been installed. The cost was around $200. I didn't have a problem with that, all things considered. When I got home and plugged the vacuum in, it ran for about five minutes, then quit, so I returned to A to Z to see what was going on. Left the machine for a second time, they called in a few days and said the problem had been resolved and that there would be no charge this time around. Picked up the cleaner, got home, plugged it in, and this time it ran for about a minute before it quit. I was so frustrated with this experience, I decided to just give up on them as a repair service. I did not take the cleaner back. They are great when it comes to selling a wonderful product, but repairs do not seem to be their specialty. After searching elsewhere for a repair service, I found none. This past week, the cleaner was disposed of as recyclable. What a shame. I am so disappointed with A to Z. I will not be a returning customer.