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    A Super Move

    3.3 (72 reviews)
    Closed 9:00 am - 3:00 pm

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    Gabrielle C.

    Do NOT USE THIS SERVICE IT IS A SCAM I hired a super move to help me move my small 5x10 foot storage unit into my studio apartment on the second story of a brownstone only a five minute drive from the storage facility. The minute the men showed up it was a nightmare. The one mover looked into my locker unit and then looked at me in the eye and said "why the hell didn't you request three movers?" It was not my responsibility to book the movers just to let them know how much stuff I had and I had outlined it to them in detail and they only sent two guys. Not my fault but this man was so rude to me all day thinking it was my fault they didn't have enough help. He essentially said it was going to take double the amount of time to do the move and double the money which made me extremely upset because there was no way I could just suddenly fork over double the amount quoted. He very conveniently mentioned that if I paid in cash though he'd work up until the amount I gave him which was a huge red flag to me. We started the moving process and it was evident to me that in order to get the move done I would need to help so I helped shuffle all the carts down to the truck for the other guy to load. I was literally like a third crew member. These guys did not wrap a moving blanket around a single thing I owned and shoved it like they were moving trash around. We showed up to my apartment and he asked what floor I was on and for the third time I told him the second floor and he gave me a dirty look. He started moving things to the bottom stair case and the other guy brought them to the landing of the stairs where I individually carried up every single one of my own boxes into my apartment including my own damn mattress. They carried my dresser and another larger piece of furniture which ended up badly damaged in the process - photos attached. The one mover insisted he forgot the credit card machine and basically bribed me into giving cash so that way they could "work up against it" and not go over in time. And after me hauling all my own boxes up the stairs they left me with half my stuff in the lobby of my building and sped off after I bought them waters and handed over the cash they requested. I felt taken advantage of and so upset. As they drove away I found a small chunk of my dresser in the road that they broke off. I have never in my life received such poor treatment from a company that I paid so much money too. It was embarrassing and I felt so powerless in the whole exchange being alone a small female who I'm sure they thought they could take advantage of. For a MONTH I have tried to get a response from the office regarding at minimum 600 dollars worth of damage to my furniture - I literally had to sell one of my dressers because it got so beat up I couldn't even fix it. It was essentially a new dresser that I paid 800 for and could only sell for 100 bucks because of the damage. NO ONE HAS RESPONDED TO ME. I HAVE SENT PHOTOS AND FOLLOWED UP MULTIPLE TIMES AND CALLED A DOZEN TIMES WITH NO ANSWER. This place is absolutely awful do NOT WASTE YOUR TIME or your own EFFORT because you'll end up moving your own stuff even though you're paying people to do it!!! Using this company has been one of the worst decisions I have ever made and I will do everything in my power to share this message with other people until they reach out to provide compensation for how my furniture and MYSELF was treated during the moving process.

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    5 years ago

    Above and Beyond, They were willing to do exactly what I needed and even offered extra help

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    Page 1 of 2

    Ask the Community - A Super Move

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    Review Highlights - A Super Move

    I had Jimmy and his crew move me personally a few times, and they always did a superb job.

    Mentioned in 8 reviews

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    Verity Van Lines - Verity Van Lines furniture not wrapped or protected. THIS is how they pack your furniture! $3000 bedding unprotected!!!

    Verity Van Lines

    (40 reviews)

    Bait‑and‑Switch -- Final Cost Was Over 3× the Quote…read more If you're considering this company, Google "Verity Van Line Complaints." I wish I had. My written estimate was $2,392. After a date change and storage, it jumped to $3,956. Then, while they had my furniture, they demanded another $3,529.81 or they wouldn't release it. Final cost: $7,529.81 -- more than THREE TIMES the original quote. This was a blatant bait‑and‑switch and a hostage move. (I'd also like to note that if my salesperson had been honest and forthright and given me a total of over $7,000, instead of telling me to just give them a check for $4,000, two days prior to my move, I would have canceled them as I had another mover on hold just in case. The crews were unprofessional and aggressive. Antiques were shoved into boxes, no FRAGILE stickers, furniture wasn't wrapped, bedding was not in a sanitary bag, everything smelled like cigarettes, and they even tried to give me two TVs that weren't mine. ( There is no inventory list. They just put stickers on everything after the fact .) My garage was ransacked and my late father's fishing gear disappeared. I paid $400 for insurance that they never provided and was charged for unpacking which they didn't do. I now have over $5,000 in damages in my furniture. Michael Mafucci is dismissive and condescending towards me. His "solution" was to send "his guy who knows how to fix things" over and offer me $1,000. Here's the part that really stands out: Men who file complaints seem to get results. As a senior woman, I was dismissed and placated. (A complaint I filed with the BBB has still not been addressed, while complaints filed by men are addressed and treated with a sense of urgency)* There are honest Moving Companies out there. This is not one of them. *UPDATE: The Complaint was answered by an unidentified person who is now claiming my job was two separate moves! Obviously they didn't review the documents or even their own emails, and this response is unacceptable.

    If you're looking for a professional, reasonably priced and dependable moving company then Verity…read moreVan Lines based in Seaford, NY is the company for you. The company's truck was clean and insect-free. We had numerous communications from the Verity team and Rob Johnson's estimate was spot-on. The three-man moving crew that was assigned to our move (Chris, Timmy and Joe) were hardworking, friendly and careful. They took the time to ensure that everything was properly packed and positioned in the truck so there was no damage to our furniture, glassware and electronics for the 200+ mile journey. Verity's team of professionals were quick, loading and unloading our items. A special thanks to the crew chief who, like a master of Jenga, made everything fit in the truck.

    Roadway Moving

    Roadway Moving

    (535 reviews)

    Midtown East

    This year has been a lot of moving for me, and moving is so stressful. I've heard great reviews…read morefrom my nyc friends about roadway moving, so I decided to get a quote from them. After talking to them, I knew I wanted to go with them. Their customer service, attention to details, and organization are 5-star levels. One thing that really stood out to me was that instead of asking me how many boxes I need, they asked me to send them pics of my place and stuff, and they calculated the number of small, medium and large boxes I need. It's so easy to underestimate and get a different price at the end. Also, I know I wanted packers because its speeds up the entire process of moving and settling in. I'm so glad I did with Roadway. It usually takes me over half a week to pack and be stressed for over a week, but Diego and his 3 teammates packed up our studio in 2-3 hours. They're so professional. They moved so quickly with care and accuracy. Most importantly, all my kitchen appliances were wrapped with care and delivered and arrived to my new apartment in the same condition. It took us about 2 hrs to settle in, and they once again unpacked most of the furnitures and reassembled them, making me feel settled in and relaxed. I cannot thank their team enough. They're all so polite, friendly and efficient. Within 1 day, I already feel 95% settled in. It's the easiest, stress-free moving experience I had in a while!

    Luka and his team were amazing! Took the stress away, super efficient and really nice people!read more

    Men On The Move Moving & Self-Storage

    Men On The Move Moving & Self-Storage

    (253 reviews)

    Crew arrived at pickup and destination points exactly on time, brought all the right packing…read morematerials (and enough of them), and price quoted was the price paid--not one cent over. Haven't gotten everything unpacked yet but so far no damage or missing items to report.

    DO NOT USE MEN ON THE MOVE…read more If I could give negative stars, I would. Our experience with this company was awful from start to finish, and the management somehow made it worse. On the day of our move, the crew arrived clearly high, reeking of weed-- and the smell lingered the entire day. They moved painfully slow; what should have been a 4-hour job turned into 7. They even disappeared for an hour between leaving our old home and arriving at the new one. When they finally showed up, the smell was overwhelming. They left dirty handprints all over our walls, broke several items without saying a word, and showed zero professionalism. When I contacted the company to file a complaint, the general manager was rude, dismissive, argumentative and unprofessional. He accused me of "trying to squeeze him for money" -- even though I only mentioned reimbursement for the broken item. He spoke to me condescendingly and wouldn't even let me finish a sentence. If I were the owner, I'd be embarrassed to have someone like that representing my business. The manager offered a $150 refund (out of a nearly $1,800 bill), claiming it was "out of the kindness of his heart." When the paperwork arrived, it was for less than what he promised. I called to correct it and never heard back. This company is unreliable, unprofessional, and dishonest. Save yourself the stress and choose a reputable moving company.

    A Super Move - movers - Updated May 2026

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