Above and beyond customer service. When I needed a car towed the next morning, I made an appointment they were there on time. Reasonable cost. read more

Predatory towing service, DO NOT USE. They are rude, and just keep adding bs fees you have no way of removing.

Horrible service. Didn't answer calls. Rude to my friend multiple times. We paid a fee because they did not return our call sooner. Yuck!

This is the most unprofessional company I have ever had. They came to the complex to look for cars to be towed then decide to back up into my husbands car and scratch. All of this is caught on camera. We call them up and tell them politely and they start cussing and calling my husband a N****.....very unprofessional! read more

they really suck. I have called four different times. In the past five years since I live here, no one have came out when I called to get the cars off the property read more

The lady knew I was on the way and still "closed" after she agreed I could come knowing it was close to close time. I went back the next morning and it took LESS THAN 5 mins for her to release my vehicle. What a c word. read more

Good down to earth folks, difficult job, even more difficult customers. If you park incorrectly they'll be there to get you

Me and my partner both had a horrible experience here. Both of our cars were towed here, and the people who answer the phone have the worst attitudes ever. If you ask questions, they start getting angry. Horrible customer service. And they charge $160 to get your car. read more

My parking pass is visibly in my window. My car still got towed. Called the police. They see my pass is in the window and still wouldn't have them released my car. They went based off of his shitty picture he took in the dark. You can't see the pass from the angle he took it. But if you look at my car you see the pass in the W! You can't miss it unless you purposefully want to miss it! Which he did. But as stated before my pass is in my window as requested from the rental property and I still got towed! read more

A Plus Towing - Pass in the window! - Towing Near Me - Cincinnati, Ohio

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I have used this towing company to tow cars off the parking lot of an apartment building I own. They have been responsive when I call to get a car towed. When the spot is marked "Reserved" and you are not a resident/guest of the apartment building... You.. Will.. Be... Towed. And this is the company that should do it for you! By the way, anyone who has been towed by them will give them a 1 star review. That's the nature of the business. People are pissed when their car gets towed. If you are ignorant enough to ignore the towing sign and "Reserved" lettering on the parking spots, what other option is there besides getting your car towed. read more

towed my car from the lot that i have a pass for with the sticker clearly displayed exactly where they demand it to be. i pointed it out to them when i picked it up, to which they replied "oh i didn't see that" are you kidding me??? a joke and fraud of a business. read more

Predatory towing. Unresponsive to calls. Inaccurate receipt was filled out, including wrong date and time when the car was retrieved. Poor explanation of fees. After being asked, refused to write specific fees on the receipt. From other reviews, seems like they have a history of scratching cars when towing. Getting your car towed sucks, but this company is a sham. If you're a business looking for a towing company for your lot, find a reputable towing company, not these guys. read more

They towed my car from a spot with absolutely no "tow zone" signs in sight. When I pulled up to get my car back, I wasn't sure if I was at a tow truck company or some crack dealers trap house. The place is disgusting, run down, looks abandoned. Their tow trucks are all on their last leg rusted out junk. When I saw my car, it was parked within inches of another car beside it and when I got closer I noticed a massive/deep scratch in the door. I immediately said something to the crack dealer...I mean tow truck operator and all he had to say was "there is no way a tow truck could do that" I then asked him well did you tow the car how would you know were you there? To which he responded "no I didn't tow the car". I told him he would be hearing from my attorney and he said go ahead we've been sued before. My car is worth more than their entire business and they treated it with complete disrespect. They have not heard from the last of me. read more

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Whatever you do, do not trust this company. They are a Predatory towing company, who take advantage of people who are in a bad situation. I borrowed my dad's car and parked in my spot at my apartment complex, which was then towed for not having a permit. When I called, I was informed that it would be $250 cash to retrieve my car, which hadn't even been there for a day. Naturally, I got upset when I heard that number, and the guy on the phone was rude to me and told me it was my fault for getting it towed in the first place. Not only is what they charged me Illegal in the state of Ohio (yes, I confirmed that the Public Utilities Commission), they refused to give me an itemized receipt or a real explanation of the fees (his exact words were "oh it's just a general impounding fee). And when I told him that the fees they charged were not what the law says was allowed, he lied to my face and told me that they should really have charged me over $300, but they were giving me the "student discount", even though they never asked for my student ID or anything. This place is sketchy, and clearly taking advantage of people in illegal ways. P.S. if you ever get towed, if they do not tell you that you are allowed to take them to small claims court to fight the charges if you believe you were wrongly towed, THAT IS ILLEGAL AND THE TOWING COMPANY WILL BE FINED IF YOU REPORT THEM. read more

Horrible company, towed car for no reason out of my apartment complex from the spot that I park in everyday. Guy at office was very rude and disrespectful when I went to pick car up. read more

Had my car towed 10 minute after arriving at a friends apartment. They must of been waiting in the lot to tow people. Cost me $140.00 to get it out and I didn't even have to show proof of ownership. The supervisor Tony said come after 5pm and I will release the car. He took the money put it in his pocket and we left. Very rude and shady person. i think this whole business is a scam. read more

Very condescending, unprofessional, unpleasant driver. When I went to meet the guy he said "What were you doing parked in that lot there, sweetie?" and "Well this was an expensive lesson learned, now wasn't it honey?" I felt very skeeved out, he gave me the creeps. However, the woman on the phone when I called their actual business number was perfectly fine about connecting me with said driver to get my car back. read more

Oh boy where do I begin??? Should we start with the fact our car shouldn't have even been towed in the first place or the entirely too long 2 hours it took for someone to even show up to this place that is open "24/7" like advertised... When the person finally showed up after what we were told was because he "overslept" and then there was "traffic", he was honestly, by far, the rudest most disrespectful person who I have ever encountered in my life. And if that wasn't enough, he legitimately attempted to shut the gate on the car of the person who was gonna get the cars battery a jump start. Finally, the icing on the cake was when he proceeded to call my mother an idiot and liar out loud and to whomever he was on the phone with at the time. AVOID THESE PEOPLE AT ALL COSTS IF YOU CAN!!!!! I honestly feel sorry for whoever has to deal with these nasty people... read more

If you need a lot patrolled they will give you signs and handle it. It's really a thankless job. Of course, people hate them because they don't mess around with BS stories! read more

First off this has nothing to do with the tow, that is on the management that runs my apartment building. They failed to give me a parking permit or at least tell me that I needed to purchase one. This review is about the character of one of the workers here. I was woken up by the sound of my car being towed at 4 in the morning and immediately headed outside to find out what was going on. Sadly, I forgot to bring my keys with me so I got locked out. When the man was done with my car I asked if I could use his phone to call my boyfriend to let me back into my apartment and he hesitated and let out a sigh. I've never come across a person who would leave a young girl outside in the middle of the night in a dangerous area (I live in Clifton for gods sakes and it was very hot in my apartment so I was wearing small clothing) and hesitate to let them use their phone. He probably doesn't have a wife or children because what kind of man does that? He also used *67 which I thought was kinda strange. He also had this kind of "I couldn't care less" attitude, like at least try to have an ounce of empathy for the people whose cars you're towing. read more

They are always quick to respond when I call them to get abandoned vehicles off my property. It Is nice that they have an impound lot as well since some tow companies will only move a vehicle to somewhere else. If I have a vehicle towed that someone on my property was trying to keep they have been able to get it back quickly. I have not received a single complaint from anyone about their experience in retrieving a vehicle from them. It stinks to have your car towed in general so I understand why they get bad ratings but there is always a reason why these cars got towed. read more

Im parked in my apartment complex and a plus towing came in like a thief and towed car out of my parking space

Businesses: do not use this company! Your customers will blame YOU for their terrible customer service! They are Awful. Awful. Awful. We have waited 2 hrs at this business for someone to meet us and get our car. They are supposed to be open 24/7. We have been told several times that someone will be "right there". Do not use this business. I am sorry if they have your car! read more

Yes, A Plus towing is truly an ugly business. They are hired hands for the businesses who own the lots. What I can't understand, why these businesses don't rent their lots to the restaurants on Erie Ave. and just let people park there after hours. The tow of our car was requested by 2762. What sleaze ball business owns the lot? read more

Incredibly rude staff. Had a question about contacting the owners of one of the properties they work for. He couldn't give the information, which I can understand, but rather than simply letting me ask something else, he immediately raised his voice and became very rude, condescending and hung up on me. These would be the last folks I would call to do anything. read more

Tried to tow one of my pizza delivery drivers while they were inside the apartments making a delivery. Then they tried to charge $75 to put the wheels back down. Shameless. read more

This company has kept all of the drug dealers out of my building since the police didn't know how to. I had a friend who was towed but they were nothing but professional, even helped him get his piece of crap started again. I've personally never been towed but then again I don't park in lots with tow signs. I cannot walk to my car at night without being threatened. read more

A bunch of bullies with tow trucks. Let me start off by saying I was indeed parked in a lot that I did not have a permit for. I was visiting a friend for the night on Delta Ave. and left my car in the lot over night. They towed my car. I went to go retrieve it and the guy handed me a piece of paper and said "here ya go, have a nice day". I've never been towed before so I thought he was handing me a bill I had to mail in so I left. The next day I parked in a legal overnight parking spot and I was towed again. When I called they said, "you didn't pay us so we towed you again". So I was charged for 2 tows ($217.78). When I came to pick my car up, again, the OWNER was there and was unbelievably rude. I paid the $217.78 and as I was driving out of the lot, two of his workers were yelling "See ya f*cker!" and "Bitches always pay!" while the owner was standing there laughing at the whole scene. An unbelievably unprofessional and rude company. I hope no one does business with them. read more

They towed my car with a permit from my own parking space. How frustrating. This is not the first time they did this !

This is a scam company. parked in a private lot by mistake (pouring down rain & never saw sign) - they have scouters (lowlife that calls as soon as you park in the lot) & tow your car in less than 5 miinutes. I was only in the reatuarant 10 minutes to get pick up food. TOWED in less than 10 minutes. Retrieving your car is a first class fiasco and some of the rudest people you'll ever meet. City of Cincinnati needs to shut this fraudulent company down immediately. read more

Worst customer service experience of my life. I called 7-8 times before someone even answered the phone and the guy that I talked to was rude and was a complete idiot. I asked if I could leave him my phone number so that he could call me when someone came unlock the impound lot and he refused. I think that this is a pathetic excuse for a towing company and if I was a local business I would never work with them. read more

They towed my car from the dillonvale plaza. I went to deals to buy a birthday gift and walked across the street to the house in which the party was. I came out to leave to find my car gone. After getting the police involved I found out A plus had towed it. They stated that "any car in the lot after 11:30 was free game". When I questioned why my car was chosen out of a row of 6 other family members all parked next to me I was given the shoulder shrug. I also asked why there were no signs stating vehicles could be towed after a certain time, and again was given a shrug. I had to pay $109 to get my car back the next morning. It is complete bullsh** considering I was a paying customer in the lot in which they "stole" my vehicle. Not to mention they claim to be open 24hrs. I called on my way to let them know I was coming to get my car but when I got there is was all locked up. I called and the guys said he would be there in approx 20 mins. After 45 mins and still nobody there I called again only to be disrespected and told "dude I said I'd be there, you need to wait". It is a very poorly run company with a bunch of tow guys on power trips. Even sycamore township police who responded to my call said "this situation is fucked up, they shouldn't have touched your car" read more

avoid this company at all cost, worked for the guy for a few days and refused to pay me my paycheck. tried to get my paycheck for 3 weeks and said he didnt have the money told me to call back on a friday 3 weeks later and told me he already paid me. please do not give these people any buiness at all!!!!!!!!!!!!!!!!!!!!!!!! read more

A bunch of bullies with tow trucks. Let me start off by saying I was indeed parked in a lot that I did not have a permit for. I was visiting a friend for the night on Delta Ave. and left my car in the lot over night. They towed my car. I went to go retrieve it and the guy handed me a piece of paper and said "here ya go, have a nice day". I've never been towed before so I thought he was handing me a bill I had to mail in so I left. The next day I parked in a legal overnight parking spot and I was towed again. When I called they said, "you didn't pay us so we towed you again". So I was charged for 2 tows ($217.78). When I came to pick my car up, again, the OWNER was there and was unbelievably rude. I paid the $217.78 and as I was driving out of the lot, two of his workers were yelling "See ya f*cker!" and "B*tches always pay!" while the owner was standing there laughing at the whole scene. An unbelievably unprofessional and rude company. I hope no one does business with them. read more

Trent owns or works at the company. They use to be kenwood towing, and we had their sign on our property in case we needed to have someone towed. We set the deal up that we would call. To make a long story short our next door neighbor also uses A plus towing, and his tenant claimed we were slightly on the property. So A plus towed my wife's car off my property while I was a customer of his company. A plus claims that he is not responsible to know what the property lines are, but you think he would call his customer's since it was during business hours, and we were set up to call him if there was a problem. Sounds like a court date is in order for Kelly Blue Book value since the car cannot be replaced ! To give an update on 12-29-2015 My wife and I got a judgement against trevor rose of A Plus Towing in small claims court in hamiltjon county,ohio. the court case is 15CV26127. A Plus Towing has a sign on my property and I regret the day I allowed them to put a sign on my property. If you read the Ohio Revised Code go to section 4513.601 and that explains the law in ohio. Tow Companies recently came under more regulations. Keep in mind that if you approach a tow company that is just starting to pick up your car in a private tow zone the tow company is suppose to offer you the operator of the car or the owner by written notice or oral offer that you can pick up the car for the half off price which is $45. Tow companies on private towaway zones can only charge $90 for the tow and $12 per day storage. There is no a record of this company losing a case in court, and I will keep every one posted. A Plus Towing still has our car since September 2, 2015. If you are a business wanting a tow company do not hire A Plus Towing or Kenwood Towing that is the same company. read more