Kurt was super helpful. I have a cheap printer that isn't even worth getting looked at and he was up front about the related charges and gave me some better options going forward. read more

Honest and Helpful. it is hard to find honest dependable people that go the extra mile to help. I phoned Kurt this morning about a b200 error on my Canon. Kurt looked up the code and gave me some direction. His honesty and help saved me 95 bucks. He will be my first call if I ever need a future repair. read more

Kurt helped me over the phone to describe our printer problem. He was very knowledgeable. He was honest with me about the possibilities of things that could be wrong with the printer and advised me that the fixes could be more expensive than the printer is worth. He advised me on one more way to check out the problem before making a decision about whether or not to get a new printer. read more

Oh, brother, Murphy showed up this am. I got a piece of paper jammed in my HP printer that even my best surgical skills could not extract. This is the second occasion I have used the services of A Plus and they definitely have the right name. Kurt is an absolute prince. He took my printer in around 11:30 am and I picked it up at 2 pm. It's happily back in place and doing its job. If you need printer services, this is the place to go. A+++ read more

I have two large HP printers in my two offices and both of them had issues galore, scanning anything produced lines on the documents, and I was quickly coming to the conclusion that they just needed to go and I needed to buy brand new ones, which would have been a considerable expense. However, in a last ditch effort of sorts I went to Yelp and found A Plus printers and they were miracle workers! Kurt the manager was able to come to my offices in Walnut Creek rather than having me to drive out to Hayward where their offices are, no problem. in fact, with my printer there were so many issues Kurt took it back to their main offices and then promptly returned it to me. The service provided by A plus printers is as good as it gets! Not only are their prices far more reasonable than any other place I found, but Kurt is incredibly warm and friendly too. I highly recommend them. read more

Superbly honest. After I gave him the make of my printer and the issue, he said it's not worth repairing. Buy a new one. I appreciate this.

My HP printer was giving issues and called A Plus Printer Services to see if someone will be able to come to my office and see what was wrong with it and fix it. Kurt, the service manager who attended the call was able to troubleshoot the problem over the phone. He gave me couple of options to try to make the printer working. I value the information provided and genuinely trying to help. read more

I googled Printer Repair and A Plus Printer Services was the first place that popped up. I tried contacting several places and this was the only place I heard back from. I received a response the next day about getting a quote. Kurt helped me and even tried to help me over the phone but I knew the printer repair was beyond my abilities. So I brought the printer to Kurt while they are in transition into their new location. Kurt contacted several of his vendors to find the best deal on the parts needed. Once getting the quote from Kurt we proceeded to have him repair the printer. He did a great job. Thank you Kurt! read more

I had a 2013 HP printer machine, which was not working, I bring it to the A Plush Printer Servies today. We met the store owner Kurt, he is a very nice gentlemen, give us a free estimate, and professional recommendation! He didn't recommend me to pay for fixing my old HP printer! He is so kind and so nice! read more

A Plus Printer Services - IT Services & Computer Repair Near Me - Fremont, California

Name was changed to A-Plus. There other company name had bad reviews. I did not get my printer cleaned as they charge diagnostic fee $150. To high for just cleaning a printer. read more

We were referred to them by the Computer Center of Hayward because we had a printer problem that needed to be resolved ASAP. They walked us through several ways to get the printers running again and it worked. They made sure we did everything we could before coming out and billing us for something so small. I highly recommend giving them a call if you need help with printers, Kurt was amazing and they have wonderful customer service. Thanks! read more

Curt kindly answered my question about how to clean an ink dump over the phone. KEY: use cotton balls to soak the ink first. Many thanks, Curt. read more

I called to see if my Canon Maxify printer with an internal error code could be repaired. I explained that I got the printer on sale for 99bucks at Fry's a few years ago. They told me they would take it apart and look at it. Then, much to my surprise, they called me back and said that the error code was an internal part that would cost more to repair than just replace with new printer and they did not want to rip me off. This is the type of service that made Nordstrom popular!! Very rare to see customer service, especially when no money is exchanged, like this anymore. Due to the honesty of service tech that I talked to, I would highly recommend this business to anyone needing printer repairs! read more

I had an Epson WF-3640 printer. Kurt, service manager, gave me an honest assessment over the phone. Based on his experience with that particular model, he saved me the trouble of attempting to repair what would have been a no win situation. I will definitely contact him and recommend his company for future repair issues. read more

This review is long overdue. I contacted A Plus on March 3 regarding paper jammed in my ancient (but fabulous) HP Laserjet 1100; this was a few days before moving out of state. When I dropped it off Kurt said it would take a couple of days and they would call me on Saturday. I imagined that they'd call to tell me how long it would take to fix; instead, they called me on Friday and said it would be ready for pick up after 2 PM. Turned out that Kurt had to open the printer to remove the jam and it was covered by the non refundable diagnostic fee. That was quick turnaround was unexpectedly awesome! read more

Took my HP printer to Kurt at A Plus Printer in Hayward when everyone said to dump it and get a new one. I like my printer and decided to try the service route. Glad I did! Kurt took care of it quickly, was patient with questions and delivered excellent customer service! I highly recommend his shop! The cost was reasonable and I saved money and the earth too! read more

What a pleasure it was to work with Kurt. We were a small preschool with a broken printer. Kurt came to our school, picked up the printer, and took it back to his workspace. He recommended we replace the unit instead of repairing it. He charged us a very small fee for his professional assessment and recycled the printer for us. He also gave us guidance on a new machine, which was so helpful. He was knowledgeable and friendly in all interactions and prompt with communications. I would not hesitate to seek his help in the future. read more

Kurt came to my rescue when my Canon Printer stopped working. This was a stressful situation for me since I need my printer everyday for work. Kurt took my printer in the same day for repair and had it ready for me three days later and in "tip-top" shape! I am so grateful to Kurt for helping me out quickly, and with a minimal cost. A-Plus Printer Services in Hayward is the company I can depend on. read more

I work for Castro Valley School District in the Technology department. We handle IT for 14 school sites. Kurt from A Plus Printer Services handles all our printer needs. He is very knowledgeable when it comes to printers and their repair. We have many different models of laser printers which he repairs and maintains for our district. Kurt responds quickly to our service requests and many times is able to repair the device on-site. Their prices are fair and very upfront about parts costs. He is friendly, courteous and very qualified. Kurt at A Plus Printer Services is always our first call when we have any printer repair needs. Barbara Dunn Computer Support Technician Castro Valley Unified School District read more

Kurt has fixed my printers for many years. Reliable, honest, professional. Promptly calls me back

I didn't get my printer repaired here but I spoke with. Curt who was very friendly and helpful. He recommended that I get a new printer instead of repairing the old one since it would end up costing about the same. I was impressed with his honesty! read more

I can't say that I actually used their services because I didn't even get to. I arrived at A Plus to try to get a printer repaired to find the place closed at 12:45 pm with a sign saying they would open at 1:00 pm. No problem, I thought, I can wait 15 minutes. At 1:15, the place is still closed with no signs of anyone inside. I try to call their number, but no one answers. I try two more times, finally reaching someone on the third try. The person on the line is not actually in the store and does not know when the store's proprietor will be back, but claims "the manager should be heading there now, I'll call him and get back to you in 5 minutes." 15 more minutes pass (it's now 1:30 to those counting). The person I spoke to has not called, so I call him back. He explains that he does not know where the manager is, that he might be "on the bridge" and that's why he cannot reach him (I did not even dispute the lack of logic in this statement). He says I should try to come back in a few hours or the next day. In the alternative, he suggested THAT I LEAVE THE PRINTER OUTSIDE BY THE DOOR and that the manager would come look at it when he showed up. Needless to say, I did not leave my printer outside the door for someone to steal as the representative recommended. Based on this experience alone, I would stay far away from this company. read more

Just spoke with Kurt the Service Manager. I must say, he was friendly and very knowledgeable on my needs. He recommended me buying a new printer. He could have tried to sell me a repair job. He said I would be wasting my money. Wow, I was shocked. He was very honest and spent a considerable amount of time with me. They have been in my area for over 20 years I recommend highly!! 5 stars. There pros over there. Ask for Kurt read more

In April of this year, I had A-Plus come to my office to look into the problem with my HP Laserjet which displayed a "Maintenance Code". Kurt from A-Plus told me my fuser needed to be replaced so that's what he did and charged me $284. After 3 months, the printer displayed a "Fuser" error code so I called Kurt back. He told me that the fuser needed to be replaced again. I've had this printer for 9 years and never had the fuser replaced until April of this year and Kurt is now saying that I needed to replace the fuser again after only 3 months. I couldn't believe this guy!! ... so I basically gave up on this printer. While going through my supply cabinet this week, I noticed that I had a brand new toner for this printer so I decided to get a quote from One Source Printer repair in San Jose. After they did a diagnostic on my printer, they said that the printer had a refurbished fuser, not a OEM fuser. Stay away from A-Plus Printer or you'll be cheated out of your money like me. read more

Kirk knows printers and gets the job done right and at a fair price, Thanks. read more

Totally trustworthy company and Kurt knowledgeable on issues in printer repair. I did not have to drive to Hayward. As promised, printer was picked up Friday afternoon and back to our office Monday morning. I highly recommend A Plus Printer Services. No more paper jams! read more

Having issues with my WF-3640 took apart myself to tried to fix it and it did not work. Gave this guys a call to ask about a part and give me their opinion and they were very helpful. Kurt answer the phone he gave me some advice and even offer to help in future needs, all free of cost. #supportsmallbusiness Thank you guys so much. read more

Kurt at A Plus gave me accurate and honest advice on whether to repair or replace a Brother printer. No B.S. just straight up good information with a direct and friendly approach that you just don't get very often. I would definitely recommend this business to anyone looking for printer service. S.White / Castro Valley read more

I wasn't sure if I could find a good printer repair place during shelter in place and after reading about printer problems online I figured I just needed a new fuser for my laser printer and might be able to replace it myself. Before I ordered the parts for my attempt I figured I might as well see if anywhere was open. Kurt at A Plus called me back the next day and let me know that they were open and he'd be happy to look at my printer for a free estimate. I'm glad I took him up on the offer, because it turned out it wasn't the fuser like I thought and I would have wasted lots of money and frustration. Kurt had a diagnosis and quote for me in about 2 days and my printer was ready 2 days after I gave him the go ahead. Kurt was very helpful and pleasant to deal with. If I ever have another problem with my printer, this is the first place I'll call. read more

Had service error on our HP5525 Color Laser Jet, called A-Plus Printer Service, Kurt came to our office same day which was great. He had to order a new fused. He came back few days later, replaced and serviced the printer. Great prompt service. I will definitely use them again. read more

We called A Plus Printer on a Thursday and Kurt came out to our business on Monday the following week. We have 2 HP laser printers, one we thought we were going to have to throw out. Kurt came in and fixed the one and put a maintenance kit in the other and they are both running great now. We could not be happier. He was professional, very respectful and quick. He was done in 30 minutes and both our printers are running smoothly again. We could not be happier and would recommend them to anyone. read more

5 starts for being a knowledgeable, honest business! My home printer had an issue, so I called up A Plus Printer Services based on their Yelp reviews. Kurt was able to diagnose the problem after asking me 2 questions - he knows his stuff! He also knew that the problem wasn't going to be cost effective to fix, and told me that instead of taking my money first. Kurt knows his products and he's a straight shooter, and if my (next) printer has any issues, he's gonna be my first call! read more

I had Kurt make a house call back in September to fix my jammed printer. He got it working and ordered a set of new rollers. The rollers arrived and he called to schedule a time to replace the worn old ones. He arrived on time and replaced the old rollers in less than 30 minutes. Great job. read more

This place is the best, I am a new employee at a car dealership and they sorted me out in a printer problem ! Highly recommend anyone who want amazing customer service , quick answers, and solid fixing skills! They basically saved my life !!!! Thank you guys read more

Kurt, the service manager, provided a free quote, responded quickly to all our questions and didn't try to over sell us. He arrived on time, replaced our roller, and performed some general maintenance. We had a great experience working with Kurt and would recommend A Plus Printer Services to anyone. read more

Have an HP LaserJet 4250 that kept jamming after 10 pages. Called A Plus Printer and was given a quote over the phone. Kurt came the next day: changed the maintenance kit and fixed the solenoid. Printer is working again! Thanks Kurt! read more

I contacted A Plus Printer Services regarding an Epson printer and clogged print heads. They could have just told me to bring it in and charged me a service fee. But instead, they took time with me on the phone to assure I had done all of the self-maintenance and self-corrective service. Then, they were brutally honest about the cost and the success rate of replacement heads for Epson. Basically, they talked me out of a service call suggesting it was good money after bad to try to repair it. He also suggested that as a home user, I likely don't run a printer like that enough to not have the heads clog over time. I fully appreciate the honesty and time I received from A Plus, especially considering they did it all with the result of talking me out of giving them business. I always worry about the techs that use a customer's lack of knowledge to bleed money from them. A Plus was a breath of fresh air in that regard. THANKS!!!! read more

First of all I'm one of those people who never write reviews! But after reading the reviews before calling and receiving the same professional customer service that I read about . WOW!!...I fixed my own printer as well. If this isn't a Mom and Pop shop its sure ran like one. if I could I would give Kirk 3 thumbs up I would!!!! THX. read more

When my HP Printer went out, I thought I'd have to buy a new one. That's when I called Kurt at A-Plus Printer Services. He told me that my printer was a good one and that it just needed a new printhead and servicing. He did the work, as promised within a couple of days, and now my printer is back and just as good as new. I'm a very satisfied customer. I'll be sure and call Kurt in the future. read more

Took my Epson printer to A Plus for service, the gentlemen there were helpful, knowledgeable and reasonably priced. They had my printer fixed in just a few days, the charge was very reasonable and they were very personable. Learned they fix much more than just printers, they service all kinds of office machines and their location is very convenient for me. Should the need arise, I wouldn't hesitate to bring any of my office equipment to A Plus and will refer my friends and business acquaintances to them as well. read more