So many great treats and goodies for dogs & the staff were so personable & knowledgeable.. My pack…read moreenjoyed the doughnuts and Bday cupcake! We will absolutely be back!

From the owner: At Gangsta Dog, we are a full service dog bakery and make every cookie by hand. Our cookie cutters…read moreare chosen to match our Gangsta theme. Some of our cutters are antique, some are custom made.

This is always our go to pet store, my daughter likes how many various animals there are to look…read moreat. The puppies are a plus for her too, but sadly I'm not a fan of pet stores that sell pups. Some of the animal enclosures seem small, and sometimes dirty. I've been in there several times when there's dog pee all over the floor. The workers are usually very nice and knowledgeable.

Would give 0 stars if I could. My husband and I stopped by in hopes of taking a puppy home, but the…read morestaff brushed us off. The man working in the puppy area had an awful attitude and cut me off before I could finish speaking and stated "I'm busy cleaning right now." And simply left me and my husband behind. We waited for a good hour for him to get back to us but he never came back. Happy to say this place is a waste of time, puppies are covered in their own poop and pee in the kennel, awful staff. Go somewhere else if you can. 0/10 would not recommend if you're looking for a dog.

Oh my goodness. We just got our first puppy ever, and are visiting Williamsburg. Came here thanks…read moreto a dog recommendation website (www.bringfido.com) and wow - this place is beyond "the best place to bring a dog!!" that I've ever seen, in my one week of dog ownership. Oh my goodness, the amount of treats and chew toys and atmosphere and let's face it, the love love love love the staff put on my puppy. Oh - and the visitors too!! I wish we lived here, we would visit weekly, very easily. I wish I could give this place more than 5 stars. It would be: 1 star for awesome staff + 1 star for awesome dog treats + 1 star for how much everyone loved my puppy + 1 star for the resident cat + 1 star for oh-my-gosh-they-have-doggy-raincoats + 1 star for doggie cookies + 1 star for how clean they are + 1 star for how smart the employees are + 1 star for how they taught me about raw feeding + 1 star for how they taught me that my veterinarian pet food (for my cats) is not ok. Wow - that's 10 stars, and it still doesn't feel like enough stars. Let's just say, I want to come to Williamsburg more just so I can visit this store as my sweet Cavalier King Charles Spaniel grows up. She LIT UP smelling all the wonderful treats in the store, then gobbled the ones I let her eat in the car for being such a good girl later that day. She is a sweetheart, and I know she wishes we lived above this shop. I love the "1 ingredient dog chews." Wow. Those are great. She is enjoying all of them!!!

I stopped in primarily to view the cat room. I had heard about this store from the Virginia Cat…read moreFestival last fall, and was curious to check them out while in the area. Before entering the cat area, a friendly worker had us sign electronic waivers. There were plenty of places to sit and toys to play with the cats from Heritage. I will say it wasn't my favorite cat room, however, as it didn't feel ventilated at all and it smelled strongly. I think perhaps if they add some air flow or clean the litter boxes more often that could help. The cats themselves were cute and I was very tempted to adopt Loodles, specifically! Precious girl. Once I was finished in the cat area, I stepped back into the shop and browsed. I saw a cute treat dispenser, so I purchased that along with a catit fountain. I haven't tried the fountain yet, but I did notice that it was $8 cheaper than I paid at other retailers, so that was pretty disappointing. I'm just chalking it up to supporting a small business. Hopefully the cats like it, as they ignored the last fountain I purchased! My orange does love the treat dispenser and has largely figured it out, so that's been a success. They also had some cute toys, and I bought a little birthday cake toy that I gave to one of my cats on his birthday about a week back. He's still playing with it, so that's a good sign! Overall, I think this is a great space that could be excellent with a few tweaks. I appreciate what they do to help pets.

I parked my car amongst a sea of potholes, only to park really far away from the door there, and…read morewent into their store. Nothing special and a bit overpriced. There are several vendors inside a pet store, you heard me! It's got that old people/fish smell, but it's more decent than stinky. I looked at some random video games they had amongst a sea of "antiques" (junk), only to see that they were 20 bucks cheaper if I bought them online. I decided I would ride around town on my bike and leave my car in the giant lot with just my car. When I left there was a note on my car that said I had to ask to park there, and it was for patrons only. Well, I bought something, so I have permission and I was in their store, so wtf lady? They don't need my money! The best part was that you could read that note in a fake shore-politeness, almost like professor Umbridge. Yup, I didn't need to park there... Exmore park is literally next store!

Giving this high rating based on the superior grooming services! Gentle care that shows real…read moreunderstanding of your pet, plus nice results. In addition to the grooming, Dave's Pets carries a supply of pet necessities, as well as live animals, fish and the accessories needed to keep them happy. My daughter purchased two beautiful Beta fish here, plus everything we needed for their care and feeding. The owner, Miechella Decker is an experienced groomer and animal care person. You will not be disappointed.

We happened upon this pet store while out and about, thinking we might find some natural perches…read morefor our parakeets. We ended up taking home two hamsters. We received a fairly good deal on the hamsters and accessories, which we appreciated. Here's the thing though...the young employees really need to educate themselves on some of these small pets. Two hamsters shouldn't reside in the same habitat, they do not require a "friend" and are solo creatures. They don't actually "like to climb", rather when the habitat is too small, they will climb to try and escape out of frustration, as well as chew on the bars (harmful). We are housing the two hamsters in separate DIY habitats that are over 4 feet in length. Hamsters are small but require a large square-inches habitat with lots and lots of enrichment. We also discovered once home that these were not same-sex, we were told that they are females but one is definitely a boy. I pin this error on the lack of supervision of the store's hamster habitat, one side with females and the other side with males. Kids are in there handling the hamsters and may be distracted by all the cuteness and put one back on the opposite side. Having the hamsters handled frequently is probably not the worst thing, as these are sweet and friendly little hamsters and they love being handled, but definitely they need more forethought in housing them in completely separate areas so there is no mix-up and no one takes home a pregnant female (female hamsters go into heat every 4 days). This all being said....the store has a lot of small exotic pets (birds, spiders, snakes, fish), it was about as clean as I would expect it to be with two young people working there on a Saturday afternoon. Thankfully the animals we saw looked healthy.

My dog had been having issues with her ears and the night before she had scratch so bad that her…read moreears started bleeding. She needed a cone for her head and we were driving down to Petco, but decided to give the small pet business a phone call to see if they had the cone and if they were open. The lady on the phone was very nice including explaining dog neck size. I have a big dog and very often don't find stuff in her size. They closed in 10 min I was 15 min away. She very nicely said that they would be there after closing so I could run in. I went in with a picture on my cell phone so I could show her what size my dog was. But she had all the sizes waiting for me at the front and I could try to see what would fit her, without having to dig around. $24 for an XL cone. Great price and very nice person. I ended up leaving my phone there because of me pulling it out to show how big my dog was. We called it and they picked up, we told them we would be there tomorrow to pick it up but was told VERY nicely that if we ran they would stay these so I could get it. THANK YOU GUYS, I needed it for work this morning. And thank you to the young lady who get stuck waiting in for me. I know you wanted to go home 20 min earlier and again THANK YOU for sticking behind so I could get it. We never liked buying from PetCo anyways. Prices were always so high and they never really have what I need. I would advise you to give whatever small business you need something from a quick call to make sure they have it on hand. So you don't get mad if you get there and they don't have whatever it is. We had been driving to Oyster Point to go to Care-alot. But now we have a new pet store. They went out of their way to be nice to a random customer and like I said it was KONG name brand and only cost me $24 Thank you guys again

Awful experience with grooming dept. my dog came out after having to see the emergency vet and…read moreended up with a terrible infection that needed to be drained and placed on antibiotics. Do not take your pet here. The staff was unsympathetic and dismissed us.

Found what I was looking for, hermit crabs! This store appeared very clean! The exterior is very…read morenice but the store overall was just so crowded and not spaced well. They did training check in at the very front of the store so we had to walk around a lot of people and then held the training for the dogs, right in front of the car adoption section so we couldn't see if they had cat or not. We really wanted to check out the cats. Overall a great visit, just will have to return before training hours! Great prices!

When this store first opened in Yorktown i was so excited! At first the staff seemed very friendly…read moreand knowledgeable. However, the animals seem stressed, the fish department looks awful. It is also expensive compared to the others stores in the area unfortunately. I use to love going there but it has seem to gone down hill.

I bought a ball python today and I have to say the customer service that this place has is amazing…read moreI will 100% make this my main pet store from now on. The staff was extra helpful would 100% recommend.

They sold me a full blown full sized husky claiming it was a Pomsky. lalabaloue's review checks outread more

Staff was so helpful and kind. They really love dogs and have plenty of knowledge about them. I was…read morein town just after deployment and wanted to bring my girls a puppy. They introduced me to our new love a Yorkie we named Mylo.

So I used to come here quite often until I noticed a trend in who couldn't and could actually…read morehandle the small animals. So I scaled my patronage down a bit. Fast forward to today. My husband told me about some smaller bunnies he'd seen in there a few weeks ago. As I own a few New Zealand Bucks. Personally my trip in today was for a live feeder rat for my 6 year old ball python. Needless to say I saw two little bunnies behind a little girl who was sitting on a bench who actually wasnt even aware they were behind her because I asked were they hers and she said no. So then I asked the young lady at the counter could the bunnies be held or pet and she said yes. Soon as I go to pick up a bunny another lady who 1. Fails to even identify whom she is states Oh no you cant hold it, but you can pet it. So let me get this straight as a potential customer I cant hold an animal I'm potentially interested in?? So how many people go to buy a car and just purchase it right off the lot, no test drive? I'll wait... My point is every time I come into Pet Paradise I'm being told oh you can pet the bunnies or the ferrets but you cant hold them. Mind you I've seen "others," allowed to do just that. I've owned every animal mentioned previously in my 40+ years but it appears only certain people have the privilege here to actually interact with potential furbabies. Whelp they say word of mouth is the best form of marketing so figured I'd put the word out because it's a reoccurring theme I'm quite tired of and figured I'd let folks know about the fickle behavior of oh peep this the supposed manager who "Can Do what she wants," as I was told by the young lady behind the counter. Now last I checked a manager wasnt the owner but hey what do I know? I just need to find a better pet store with similar or BETTER options closer to me in Suffolk. Nobody buys cars without test driving, nobody adopts a dog without interacting, so why am I limited to petting a rabbit only and not holding it, but told oh you can hold it if your intentions is to buy one by the young lady behind the counter.. whew I could say so much but trust me I dont think I have to.

Customer service was terrible! We drove a hour just to get a feeder for our King corn, and they…read moreacted like we were aliens in the store! We couldn't touch anything. When we made it to the bird section, I was literally reaching for the sanitizer and the man demanded we put some on, and got mad at me for replying "I'm perfectly capable of reading " I'm new to the area ,and don't know if we will be returning to spend money in an establishment that acts as if they don't want you there. Super cute animals though!

I approached the checkout line and there were 2 employees behind the counter and they just ignored…read moreme. Finally the older of the two said that the other clerk would take care of me. So the process started, I had 3 items halfway through the clerk started a conversation with a fellow employee. I finally interrupted her and asked to complete my checkout. Total disregard for customers. The manager should train their employees about customer service.

It is unfortunate that the employees and managers at this location are not doing their job unless…read moretheir job is to sell products that they refuse deliver! I have been a customer at this location for years and have now had 2 incidents with this location. When I ask for my sale to be delivered it was refused. Then the situation was followed by employees and the manager making demeaning remarks to me. Unbelievable the lack of customer service here. Makes me wonder if Petco is purposely making higher profit sales by selling package deals and purposely not delivering. ​