I've been taking my fur baby here for about 2 years. never had any issues until the last 2 visits. Not only did it look like someone was "practicing " grooming on my dog but her paw pad was sliced! no one said a word to me about this. my dog rides in my lap, when we got home I was covered in blood! I will NOT be back! they need to hire back the real groomers and stop trying to just allowed anyone to try to groom! read more

One star is too generous. I'll start by saying that the place is disgusting. Hair everywhere and trash. Doesn't look like they ever clean and I came when they opened that day. They cut my poor baby up and he was left absolutely in pain and traumatized from the whole experience. On top of that they completely butchered his hair and left random bald spots everywhere. They did not cut my dog like I asked them too and he looks terrible. $65 for something a 5 year old looks like they did. He has cuts all over his body even his face. Please don't take your dogs here. They also don't check shot records so they take whoever they want and risk the chance of your dog getting sick from other dogs. read more

Critter Cleaners - Cuts - Pet Groomers Near Me - Hampton, Virginia

This has to be nicest group of people. They were so informative during our consultation and asked all the questions to know what we wanted. When I returned- It looked like I had brand new puppies. Only 1 down side - I did't notice when I was there because I was so excited by the overall transformation - my lighter dog Calli had her face cut extremely low with no hair down the center of her nose at all. The teady bear cut I asked for and showed leaves hair all around her nose. We figure it will grow back and we will let them know next time. read more

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Tom C I took my dog there today for his usual grooming. They called me about 20 minutes later and told me he was too old to groom. And would I come pick him up. I thought they were very unprofessional. And I have another dog that is younger but but I will not be bringing her back. Terrible way to treat a long time customer. read more

I love this place! My standard poodle puppy gets the best care every time we come. Having a poodle means that my pup needs a lot of maintenance. The staff here is caring and loves my little guy. They always do an amazing job - they even let me know that he was showing signs of an ear infection and that led me to act fast to get him some help (new fur mom, I never know what's going on). Thunder always has a beautiful coat, fresh scent, and clean look when he leaves here. He loves the friendly, knowledgeable staff. Plus, when I'm late with picking him up, they always understand. This is my baby's second home! If you are really particular about your dog's care, bring them here! read more

Critter Cleaners - He even gets cute bow ties! - Pet Groomers Near Me - Hampton, Virginia

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They called when they were on their way and did an excellent job on our two senior dogs. We will definitely use their services again.

They have mixed up the appointment schedules many times and just show up out of nowhere even when my dog was just groomed a few weeks ago and wasn't due for another grooming. They dont even keep a record of the dog that is supposed to get groomed so they show up and I get a call at work asking which dogs get groomed. The groomer shows up several hours after they were supposed to come and didn't even bother to call to let us know they were running late. And now the last nail in the coffin is on two occasions they forgot to put my dogs collar back on and don't even return them even when the groomer and manager said they would drop them off. I spoke to the manager Pepper to explain the situation and let's just say she wasn't too customer friendly. Oh yeah and this is after they've raised their prices. read more

Very disappointed. Had my shih-tzu and lab groomed yesterday. My little dog has cuts all over her mouth and razor scratches all over her neck. She has no more whiskers and keeps rubbing her face all over everyone while whining. Meanwhile, my black lab was shaking tremendously after the mobile grooming unit left our house. He laid down and couldn't get back up. Husband is at the vet with him now. Will NOT be using these groomers again. $170 later and now lord knows how much at the vet. My dogs are traumatized. read more

Critter Cleaners - Scratches/cuts from razor - Pet Groomers Near Me - Hampton, Virginia

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They were able to book same day, and did a great job for a great price! Bath, nails, and a haircut! I'll be using them every time I need my boy cut! read more

Critter Cleaners - Cut dog - Pet Groomers Near Me - Hampton, Virginia

Does an great job on my dog and extremely good with animals They have good customer service and have good availability on short notice.

We have been in Hampton for little over a year now and this is our first experience with a local groomer in the area. I had been grooming my babies myself to save some money and we just hadn't found the right place yet. LOOK NO FURTHER!!! The staff at critter cleaners was super helpful and beyond nice! Amazing customer service and you can really see their love for animals. We asked for certain style on our Shichon and they exceeded our expectations!! He looks amazing and loved his handsome bandana! We will be back for sure!! Thank you for everything!!! He's a happy pup!!! read more

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They did an excellent job on my GSD Bear. He was so handsome when he was done. Plus he smelled great. read more

Critter Cleaners - Bear - Pet Groomers Near Me - Hampton, Virginia

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I do not use critter cleaners but my neighbor across the street does and the generator on the trailer is SO LOUD and I am in my house across the street, I cannot imagine how loud it is for the poor animals in the trailer. I have to turn the tv or radio way up to attempt to drown it out. Don't torture your fur babes with having to listen to that extremely loud generator. There are other mobile services that are MUCH quieter. read more

One star is also too generous. I used their mobile services and I could not believe what they did to my dog. Stay away from these groomers. The mobile van is disgusting. It is dirty and in need of repair. read more

Critter Cleaners - And we paid $120 for this - Pet Groomers Near Me - Hampton, Virginia

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One of the workers dogs was playing in the street (Mercury) myself and 2 others were making sure the dog stayed safe. Eventually the dog walked into this business, when we went inside and asked if they had a yellow lab the worker lady said yes. And we told her that her dog was playing in the street. And she said "he pushed open the gate, but he came back." She was not at all concerned that her dog was literally in the middle of Mercury (4 lanes each way). If you care about your pets please do not take them here. This incident shows the type of workers that will be tending to your pets. read more

I needed to find a new place to take my dog and they accepted walk-ins so I thought I would try them out, but, upon entering the establishment the first thing I noticed was a container full of cigarette butts on the front porch, okay, no biggie, BUT THEN as soon as you walk into the place you get hit with an overwhelming power of cigarette smoke. It made gag a little upon entering. Then upon looking at the place further I noticed the floor completely covered in animal hair and two husky puppies playing and chewing on the fur that was on the ground. Completely disgusting! I will admit they did a wonderful job on my dogs hair cut and I didn't notice any scaring on him, unlike the last place I took him to, but, for a professional establishment they should be sweeping up after each dog and definitely NOT be smoking inside or so near the place of business. You couldn't even smell that there were dogs in there just cigarettes. I will NOT be bringing my dog over here again. I should have asked to see the back room where they keep the dogs that are waiting to be groomed. I can only imagine what that room must have looked like. The only reason I'm even giving them a score over one star is because my dog did still look good at least and they were friendly. I suggest you do a better job at representing your business and refrain from smoking. It's disgusting!!! I need to add on here that my dog was feeling off the next day and pooped in the house three times. I don't know if they fed him anything, but, I know I didn't give him anything different so I can only guess it was from taking him here. If this place is giving the dogs treats or food while staying there for their grooming this is NOT okay and VERY IRRESPONSIBLE!!! Editing my review for this. read more

DO NOT hire Critters Cleaners as a groomer. Mobile or in shop. The owner, Bandy, is absolutely the RUDEST and most unprofessional person I've ever met in my entire life! There are drugs being done in and out of the shop as well as the mobile grooming van. She does not keep her appointment times as promised. There has been times where they didn't even show up. When confronted about the fact that appointments are not getting kept like they're supposed to she told me it wasn't her fault that she can't keep groomers. There has always been issues with this company and I Just found out that she's had a couple dogs die after being groomed by this local business! BEWARE! read more

I took my sweet pup to get groomed yesterday for the first time at this place. The stafff was so friendly and did a wonderful job with trimming his hair. I will definitely go back. read more

After my lil girl was cut by a PetSmart groomer I never took her back again. All other groomers in my area were booked up with the next open availability slots being in mid February. After doing my googles some more I came across Critter Cleaners and although I was honestly put off by the name of the establishment I gave them a call. The rep was very friendly in regards to my inquiry and was able to not only fit my dog within the same day but also serviced her 1st. Waited a hour for her to be done as opposed to the over 4hr time wait PetSmart gave. The staff were all very friendly and made not only my dog comfortable but made sure I was comfortable as well. They definitely have a new loyal client. read more

Critter Cleaners - Dog - Pet Groomers Near Me - Hampton, Virginia

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I've used this groomer multiplet times. They are very friendly and professional. Best is that they aren't judgement on my doodles mats. Love them. read more

I've been here for the past six weeks from New Jersey. I've been trying to find groomers that I and my dog can trust and that also do a good job. I finally found critter cleaners give them a call and went to drop my dog off the next day. I was told that she'd be ready by 2:30 I didn't hear anything so I went there at 2:45 and I was told she'd be ready at 4 because they have been swamped at that point I was a little disappointed and a little nervous hoping everything was okay and that my dog will come out okay and not look like a rush job. in the meantime I went and did a little shopping came back soon as I pulled up the gave me a call I went inside and was so delighted to see how my dog came out how well she smelt and her attitude after. This will be my new groomer! I don't remember the last time I dog at went so long without being groomed. It was evident that it's exactly what she needed she's back to her old self joyous running around happy. Oh and the prices I paid about $40 less including tip than I paid in New Jersey. read more

Critter Cleaners - Pet Groomers Near Me - Hampton, Virginia

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I've taken my dog to numerous groomers and I've gotta say, Critter Cleaners hands down does the best job with her. I'm always very pleased with how she looks and the added bows they put on her are always so adorable!!! The only reason I am giving 4 stars is because the last time I took her in, they must have cut one of her nails a bit short and it was bleeding (I wasn't aware of it when I picked her up). No big deal to me - she was fine and it didn't bother her, but after putting her in my backseat and driving home, my back seat had blood all over the seats from her running around. Luckily I have leather seats so I was able to wipe it all up, just wish they would have given me a heads up so I could have thrown a blanket down. They may not have realized she was bleeding so I'm not upset. I still will be a frequent customer with them and I will support them as a small business. read more

Critter Cleaners - Pet Groomers Near Me - Hampton, Virginia

Maggie has been grooming my puppy for over a year, The service continues to be top notch and they treat & groom your dog as if it were theirs, Maxxi is always happy & well groomed & happy when I pick him up, I highly recommend, Critter Cleaners. read more

Awesome service that seems to have taken care of the babies. Used to go to the conglomerates. With their current policies, I'm going back to local services for good. read more

Worst place ever. DO NOT take your dog here. Was told to come this morning. Got there at 9. Told to come back at 1 because they were too busy. Called before 1 and was told to come at 2 instead. Showed up around 2 and was told we couldn't be seen because they had too many dogs to do. Worst customer service EVER. The person behind the desk had the worst attitude and couldn't even be bothered to get up and come to the counter. Don't waste your money here. They suck! read more

I had the mobile service come to my home they shaved my 21lb terrier so close that she was nicked in 3 places. This complaint is my fault for assuming the price would be around $60.00. Instead, they charged $95.00. read more

Did an amazing job on both my malamute and German Shepard! Also smell amazing. They worked so well on my malamute because she was shedding so bad. read more

We were looking for a new groomer since our go to closed down. This groomer came highly recommended from multiple sites when we searched. I called earlier this week and scheduled an appointment for my dog to get both a bath and haircut at 1100. When I dropped him off and told them exactly what I wanted, they stated he would be ready for pickup in the afternoon. When he wasn't ready by 5, I drove from Williamsburg so I could make it there before they closed. He wasn't ready when I got there and had barely gotten a bath. They couldn't recall the instructions on what we had given them regarding his hair even though I was very specific and watched them write it down. As we waited another 30 minutes for him in the car, we noticed through the window one of the workers that was servicing the dogs in the back smoking while caring for the animals. After the second time of witnessing this, we confronted them only for them to lie to our faces saying she was holding a hose." Our dog came to us smelling like A 1960s woman's hair stale cigarettes. and hairspray). This is completely unacceptable and the lack of integrity is disgusting. I was charged $65 for poor service as my dog didn't get the haircut I requested. I will not bring him back to this groomers and wouldn't recommend anyone else to do the same. read more

took my maltese to critter cleaners om mercury blvd he came home looking like a stray mutt..there only cut one way especially if its a small dog..look at their photo gallery an you'll see what im talking about. a real groomer know how to cut all breeds an they still look like the breed they are. i think a audit of this establishment is in order..individual grooming licences the whole nine the establishment as a whole and a complaint to the bbb. the owner is very unprofessional and it explains everything else..do not!!!!!! take your babies to that smelly..filthy smokey shack!!! its sad when a dog knows he don't look right..hey came home went straight under the bed an stayed.....for hours. here's some pics before am after..ill let you be the judge of bandies groomer skills. read more

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Sooooo if i read these reviews before i went to this place i would have never gone here. BUT thank GOD I didnt read them! Lol this place is reasonable pricing alot better than horrible PetSmart where they WILL leave your dog bleeding or bald in spots. I have been going to them for almost a year I dont even live in this area I live in North Carolina and I come all the way in VA to get my dog groomed by them. Usually my dog has matts and i go to the groomer and they tell me they have to shave her down....not with them they also have a schnauzer so they know how i want my mini schnauzer cut and i love they dont have to shave her. This is the fastest most efficient dog grooming place I have been and I have had my dog for 4 years now. Thanks yall are great despite the previous reviews. read more

took my poor kitty Mia there to bre groomed. they cut her whiskers ! and there were gouges under her neck ad on her flank. that are still healing. Never, never ,never take your pet here. My recommendation is pick someone else. read more

Critter Cleaners - belly cut - Pet Groomers Near Me - Hampton, Virginia

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I strongly recommend Critter Cleaners Mobile Grooming. I am so pleased with the care my two Llasa Apsos receive from Ms. Murdock. She is professional, kind and caring and well-trained in all areas of pet grooming. read more

Reasonable prices, knowledgeable staff and easy drop off. Wish the deodorizer lasted longer, but will come back.

I have taken my dogs here a few times but this last time really did me in. First off, I do this every single time- I give a picture and description of what I want my yorkies to look like, and I get them back with the same haircut and nothing of what I ask and absolutely paid for. Secondly, I get my little one back yesterday and everything seemed fine until I got home. I was preparing for my sons party and there was blood all over my dining room floor. I find my dog and her paw was covered in blood. I wash it off to find her nail cut way past the point it should be and blood just running out of it. Yes, accidents happen but why wasn't I notified? Unless they just don't care about injuring our pups and not notifying the owners of their screw up. What a waste of money, honestly. A butchered haircut and an injury that could have been tended to right away if they had mentioned it. This is a place I would never recommend to anyone. read more

They have great reviews which is why I took my two Shih Tzu puppies there to get their face feet and fannie. I give my puppies baths every week, which includes shampoo, conditioner and a thorough blow out. I was too nervous to clip their nails and clean their ears so I took them to a professional, so I thought. When I picked them up, I was so disappointed. Their nails were clipped but very sharp so I had to file them when I got home, I lifted their ears and they had not been cleaned. I had to clean up in between their eyes because the hair was not cut evenly. I also had to clean up around their Fannie. For 110.00 I should not have had to do anything to them. I left so upset with the services provided. Putting a bow on their heads did not impress me because I put bows in their hair all the time. I will be learning how to groom them myself at this point. Their coat was tangled when I brushed them out myself. I called my friend who recommended them and showed her, even she said, "they look the same, what did they do?" I rewashed and conditioned my puppies so their coat would be soft like it should be. I will say the staff is friendly but no one asked if i was satisfied before swiping that card. Simply handed me my babies and that was that. Overpriced and if you have a pair of shears, you can do it yourself. I didn't complain because In my opinion it looked like whoever took care of my girls didn't know what they were doing or just smacked a bow on them and sent them on their way. I didn't want to have them do a trial and error session on my babies. So this groomer is a no for me. $110.00 down the drain. Never again. read more

I wish I could give this place negative 5 stars. I called on a Monday to see if I could schedule an appointment for my dog. I was told "sure come on in. Walk ins are from 8-11" ok, cool! I pull up the next day and before I even walk in a lady comes outside and ask if I had an appointment. I explained to her that I called yesterday to ask if I could bring my dog in today. She then tried to tell me that they were closed yesterday and then remembers that yesterday was Monday (I'm assuming the drugs she took the night before has her days off) so then she explains that they are super swamped (which I know is a lie because they opened at 0830 and I literally showed up at 0900 also why aren't you allowing me to walk in? Why are you meeting me at my car to explain this?) and they can take my dog but he would be there all day till like 6 or 7 "which wouldn't be fair to my dog" ummmm no ma'am! What isn't fair to my dog as well as myself is that you're very unprofessional and I woke my infant up to get dressed just to bring my dog here at the time I was told to bring him the day before. Please don't waste your time here!!! Your dog will leave smelling like a pack of Newport 100s. read more